Position Summary:

We are seeking a dedicated and detail-oriented Patient Services Representative II - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care.

Pay and Hours:

Pay range is $20 - $23 hourly. Hours are Monday - Friday, 8 hours daily. 

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment. Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows.
• Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.
• Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing.
• Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism.
• Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution.
• Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.
• Accurately input and manage referral data within the system. Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access.
• Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care.
• Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations.

Knowledge, Skills, & Abilities:

• High school diploma or equivalent required.
• 1-3 years of experience in customer service, ideally within a call center, healthcare, or retail setting.
• Proficient in requesting and processing patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Advanced proficiency in Microsoft Office Suite.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

South Shore Skin Center in Plymouth Massachusetts is looking for a strong dermatologist to join our well established & highly regarded practice with a large & loyal patient base.

Opportunity Highlights:

• Highly Competitive Compensation: $650,000+ realistic potential (Salary + Productivity Bonus)
• Immediate patient volume from 30+ patients per day at your comfort level
• Established referral network and loyal patient population
• Excellent support staff and streamlined workflows: 2-3 MAs
• Flexible practice mix: medical, surgical, and cosmetic dermatology
• A team-based approach with strong support from in-office dermatology colleagues
• Physician-led organization with long-term stability
• EMA Charting system

About the Community:

Living in Plymouth, Massachusetts, offers a laid-back blend of history, coastal living, and a friendly community atmosphere. With its roots tracing back to the Mayflower landing, Plymouth retains a sense of historical charm seen in landmarks like Plymouth Rock and the Plimoth Plantation.

The coastal setting adds a relaxing touch to daily life, with serene views of the Atlantic Ocean and leisurely waterfront activities. Local seafood eateries contribute to a calm and easygoing lifestyle, perfect for those seeking a quieter pace.

Plymouth's community spirit is evident in its small-town vibe, where neighbors know each other, and local events provide a chance to connect. Whether exploring historic sites or enjoying the coastal scenery, living in Plymouth offers a relaxed and welcoming environment for those appreciating a more laid-back way of life.

About Northeast Dermatology Associates:

We are a patient-centered dermatology practice committed to providing the highest-quality care for patients of all ages, including medical, surgical, cosmetic, and pathology services. Our well established practice has built a tremendous and loyal following of patients resulting in an unmet demand for Dermatologic services.

Who is PhyNet Dermatology?

PhyNet Dermatology is a network of dermatologists, dermatopathologists and MOHS surgeons supported by experienced healthcare leaders who serve as a comprehensive practice partner to enable physicians to do what they do best: provide quality medical care and an outstanding patient experience.