Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations. We are committed to respecting traditional lands, and working with communities towards reconciliation.

Sony Pictures Imageworks Canada Inc.

658 Homer Street., Suite 405, Vancouver, BC, V6B 2R4

Language in work environment - English

Benefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable

Job Summary

As a Systems Architect, you will report to the Senior Systems Architect, and are typically assigned to the most critical and strategic undertakings. This role requires an expertise in Linux systems engineering to create innovative solutions for an industry that merges digital storytelling with high-performance computing. You will be involved in engineering and large-scale systems administration projects, which include the installation, configuration, and support of servers, workstations, and extensive storage environments. This position offers the chance to contribute to technically complex initiatives within a creative environment of skilled artists and engineers as we develop a high-performance global digital workflow.

Education, Qualifications and Experience

Formal Education

•     Bachelor’s degree, with a preference for Computer Science, Engineering or other technical degree.          

Primary areas of responsibility will include:

• Operate within a team environment to translate organizational goals & strategic objectives into technical architecture plans, ensuring that all developed solutions maintain a competitive edge within the Animation and Visual Effects industry.
• Research, design, develop and enhance the hardware and software solutions to meet technical & creative requirements for the organization's state-of-the-art production environment.
• Deploy new system features or functionality without interruption to production schedules. 
• Ensure that relevant technical strategies, policies, standards and practices (including security) are applied correctly.
• Provide technical leadership to project teams during development and deployment phases, while offering guidance and mentorship to diverse stakeholder groups.
• Collaborate with Management in evaluating systems, applications, and developing systems standards. 
• Promote and "evangelize" innovative concepts, technologies, and solutions across diverse audiences to foster adoption and consensus.
• Maintain comprehensive documentation regarding the implementation of technological solutions.
• Establish a handover process for completed projects to assure operationalization of the technology.

Experience:

• 10+ years of progressively complex experience, with proven leadership and technical skills in IT infrastructure, preferably in a media-related industry.
•  Experience with large-scale and distributed systems.
•  Extensive experience with heterogeneous operating systems and computing/networking environments: Linux, Windows and Mac.
•  Experience with virtualization, cloud computing, and DevOps.
•  Experience with developing infrastructure as code.
•  Experience with Python programming and scripting languages. 
•  Experience with advanced networking media, protocols and topologies.
•  Experience with developing industry-leading functionality for production systems.
•  Experience working in the Animation and Visual Effects industry.

Other:

• You are recognized internally and externally as an expert in the field. 
• You address design issues in a one to three year horizon.
• You possess exceptional communication skills, both verbal and written, including the ability to effectively communicate in a wide variety of contexts.
• You are a true team player with strong communication and interpersonal skills.
• You are result-oriented with a history of consistently meeting deadlines.

Location and Work Model

•     This is a Hybrid role in Vancouver, BC.

The anticipated base salary for this position is $201,000.00 - $238,700.00/annually CAD. Benefits are per company policy: which include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

We value unique perspectives, and want diverse, unique talent to work with us. We encourage candidates from all identities to apply.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.

Les Films Sony Imageworks Québec Inc. sont situés sur le territoire traditionnel non cédé des Premières Nations Kanien’keha:ka (Mohawk). Nous nous engageons à respecter les terres ancestrales et à travailler avec les communautés en vue de la réconciliation.

Les Films Sony Imageworks Québec Inc.700, rue Saint-Hubert, bureau 400, Montréal (QC) H2Y 0C1

À temps plein, pour un projet

Excellentes compétences de communication en français et en anglais. Le ou la titulaire du poste doit interagir avec des fournisseurs de services TI, des éditeurs de logiciels et des partenaires technologiques dont les équipes de soutien proviennent d’une province anglophone et de pays anglophones. Ces échanges incluent des appels, des courriels, des suivis de tickets et des réunions de coordination. Les bulletins de sécurité, les mises à jour logicielles, les alertes de vulnérabilité et les publications techniques sont souvent diffusés uniquement en anglais. L’accès à ces ressources est essentiel pour assurer la stabilité, la sécurité et la conformité des opérations.

Avantages sociaux selon la politique de l’entreprise : soins de santé, remboursement des frais de scolarité, REER, congés maladie et vacances, augmentations salariales applicables. 

Description du poste
À titre d’Analyste associé du service d’assistance de niveau 1, vous serez la première ligne de soutien de l’organisation. Vous recevrez les signalements d’incidents et les demandes de service des clients internes, vous les consignerez dans le système ITSM, les résoudrez lorsque possible et les transmettrez aux niveaux 2 ou 3 si vous ne pouvez pas les régler. Vous pourrez également être affecté à certains projets ou autres initiatives lorsque le temps le permettra.

Responsabilités

Soutien au service à la clientèle
● Répondre aux demandes de service courantes en fournissant l’information nécessaire pour en assurer le traitement.
● Répartir rapidement les appels non résolus vers les personnes appropriées.
● Tenir les dossiers à jour, informer les utilisateurs de l’avancement et aviser les personnes concernées des actions entreprises.

Gestion des incidents
● Assurer la première ligne d’investigation et recueillir l’information nécessaire pour faciliter la résolution des incidents.
● Aviser les personnes concernées des actions entreprises.
● Enregistrer, catégoriser et prioriser avec précision tous les incidents entrants provenant de divers canaux, en veillant à ce que toutes les informations nécessaires soient consignées pour un traitement efficace
● Agir comme point de communication clé lors des interruptions de service TI, en s’assurant que les parties prenantes sont informées conformément aux procédures établies
● Être responsable de l’atteinte des indicateurs de performance clés (KPI), tels que la résolution au premier contact (FCR), le temps de résolution (TTR) et le taux de satisfaction des utilisateurs (CSAT)

Installation et retrait de systèmes
● Suivre les procédures établies pour effectuer des installations simples, remplacer des éléments consommables et vérifier le bon fonctionnement des installations.
● Documenter et rendre compte du travail effectué.

Soutien réseau
● Participer à l’investigation et à la résolution de problèmes réseau.

Soutien applicatif
● Participer à l’investigation et à la résolution de problèmes liés aux applications.

Opérations de sécurité
● Exécuter des tâches simples d’administration de sécurité.
● Tenir à jour les dossiers et la documentation pertinente.

Gestion des connaissances
● Maintenir à jour les systèmes et contenus de gestion des connaissances afin de répondre aux besoins de l’entreprise.

Gestion des actifs
● Utiliser les procédures convenues pour maintenir un registre exact des actifs.
● Effectuer les activités liées à l’administration des actifs.

Qualifications
● Baccalauréat, de préférence en informatique, en génie ou dans une discipline technique connexe.
● Certification ITIL Foundation.
● 2 années ou plus d’expérience sur un helpdesk ou dans un rôle de service à la clientèle, idéalement dans l’industrie des médias.
● Expérience des techniques de gestion du service à la clientèle.
● Expérience de soutien technique dans un environnement Linux ou Windows.
● Expérience avec FreshService ou un système de gestion de services similaire.
● Esprit d’équipe marqué, excellentes habiletés de communication et interpersonnelles.
● Excellente maîtrise de l’anglais technique écrit et parlé.
● Capacité à travailler avec des équipes distribuées.

Nous valorisons les perspectives uniques et souhaitons que des talents diversifiés et distincts travaillent avec nous.  Nous encourageons les candidats de toutes identités à postuler. 

*Sony Pictures Entertainment souscrit au principe de l’égalité d’accès à l’emploi. Nous évaluons les candidats qualifiés sans égard à la race, à la couleur, à la religion, au sexe, à l’origine nationale, au handicap, à l’âge, à l’orientation sexuelle, à l’identité de genre ou à d’autres caractéristiques protégées.

Les Films Sony Imageworks Québec Inc. is located on unceded and traditional territories of the Kanien'keha:ka (Mohawk) people.  

Les Films Sony Imageworks Québec Inc.

700 Rue Saint-Hubert, Suite 400, Montreal QC HY2 0C1

Project based, Full Time

Excellent communication skills in French and English. The selected candidate will interact with IT service providers, software vendors, and technology partners whose support teams are based in English-speaking provinces and countries. These interactions include calls, emails, ticket follow-ups, and coordination meetings. Security bulletins, software updates, vulnerability alerts, and technical publications are often issued only in English. Access to these resources is essential to ensure the stability, security, and compliance of operations.

Benefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable

Sony Imageworks Vancouver is seeking a Service Desk Analyst!

Job Summary

As a Level 1 Service Desk Analyst, you will be the first line of support for the organization, receiving incident reports and service requests from internal clients, recording them in the ITSM system, resolving where possible and escalating them to Level 2 or 3 if you are unable to resolve them. You will also be assigned to certain projects or other initiatives as time permits. The successful candidate will be an ambassador for fostering positive change.

Education, Qualifications and Experience

Formal Education

• Bachelor’s degree, with a preference for Computer Science, Engineering or other technical degree or relevant experience

Professional Certifications

• ITIL Foundation Certificate

Experience

• 2+ years’ experience working on a helpdesk or other customer service role, preferably in a Media related industry
• Experience in customer service management techniques
• Experience working in a Linux or Windows environment providing technical support
• Experience working with FreshService or a similar service management system
• A true team player with great communication and interpersonal skills

Skills and Responsibilities

Customer Service Support

• Responds to common requests for service by providing information to enable fulfillment.
• Promptly allocates unresolved calls as appropriate
• Maintains records, informs users about the process and advises relevant persons of actions taken

Incident Management

• Provides first line investigation and gathers information to enable incident resolution and allocate incidents
• Accurately logs, categorizes, and prioritizes all incoming incidents from various channels, ensuring all necessary information is captured for an efficient resolution process.
• Advises relevant persons of actions taken
• Acts as a key communication point during IT service interruptions, ensuring stakeholders are informed according to established procedures.
• Accountable for achieving key performance indicators (KPIs) such as First Contact Resolution (FCR), Time to Resolution (TTR), and customer satisfaction (CSAT) scores.

Systems Installation and Removal

• Follows agreed procedures to perform simple installations, replace consumable items and check the correct working of installations
• Documents and reports on work done

Network Support

• Assists in the investigation and resolution of network problems

Application Support

• Assists in the investigation and resolution of issues relating to applications

Security Operations

• Performs simple security administration tasks. Maintains relevant records and documentation

Knowledge Management

• Maintains knowledge management systems and content to meet business needs

Asset Management

• Uses agreed procedures to maintain an accurate register of assets
• Performs activities related to the administration of assets

Other

• You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy
• Results-oriented with a history of consistently meeting deadlines
• Excellent written and spoken technical English
• Ability to communicate in French an asset
• Ability to work with distributed teams

We value unique perspectives, and want diverse, unique talent to work with us. We encourage candidates from all identities to apply.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.

Quincy, WA, USA

Project based, Full Time

Language in work environment - English

Sony Pictures Imageworks is seeking a Data Center Engineer!

Indigenous Land Acknowledgement

Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations. We are committed to respecting traditional lands, and working with communities towards reconciliation. 

Job Summary

As a Data Center IT Trainee, you will be given the opportunity to gain hands-on experience and get a better understanding of data center operations, infrastructure maintenance, and the latest industry technologies. You will also be assigned to certain projects or other initiatives as time permits.

Education, Qualifications & Experience

Formal Education

• Bachelor’s degree, with a preference for Computer Science, Engineering or other technical degree, or currently participating in such a program.

Professional Certifications

• CompTIA would be desirable

Primary areas of responsibility will include:

• Systems Installation and Removal.
• Follows agreed procedures to perform simple installations, replace consumable items and check the correct working of installations.
• Documents and reports on work done.
• Assists with specified maintenance procedures.
• Installs and tests new versions of system software such as operating systems.
• Contributes to preparation of software implementation procedures with fall back contingency plans.
• Contributes, under supervision, to routine infrastructure operations.
• Gains understanding of infrastructure components and services by following the activities of experienced colleagues.
• Performs simple security administration tasks. Maintains relevant records and documentation.
• Assists in the investigation and resolution of network problems.

Experience:

• Experience working in a customer service role
• Experience in customer service techniques
• Basic understanding of personal computer and/or MacBook hardware and software

Other:

• You possess a detail-oriented mindset with the ability to execute repetitive tasks efficiently.
• You possess a proactive mindset with the ability to plan and complete tasks with minimal direction.
• You possess excellent written and spoken technical English.
• You are a true team player with strong communication and interpersonal skills.
• You are result-oriented with a history of consistently meeting deadlines.

Location and Work Model

• This is an On-site role in our Quincy, WA datacenter

The anticipated base hourly rate for this position is $25.00/hr USD. This role may also qualify for annual incentive and/or comprehensive benefits per company policy: including healthcare, 401(k), sick and vacation leave, standard increases as applicable. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

We value unique perspectives, and want diverse, unique talent to work with us. We encourage candidates from all identities to apply.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.

Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations. We are committed to respecting traditional lands, and working with communities towards reconciliation.

Sony Pictures Imageworks Canada Inc.

658 Homer Street., Suite 405, Vancouver, BC, V6B 2R4

Project based, Full Time

Language in work environment - English

Benefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable

JOB SUMMARY
We are seeking a skilled DevOps Engineer to join our technology team supporting global content production, post-production, and distribution workflows. The ideal candidate will have a strong background in cloud infrastructure automation, scalable deployment architectures, and Kubernetes cluster management. You will be working closely with our engineering, media operations, and security teams to ensure our platforms can scale dynamically to meet the needs of high-traffic media pipelines and digital distribution systems.

EDUCATION, QUALIFICATIONS AND EXPERIENCE

FORMAL EDUCATION
● Bachelor’s degree, with a preference for Computer Science, Engineering or other technical degree.

PRIMARY AREAS OF RESPONSIBILITY WILL INCLUDE:
● Manage and optimize multi-cluster Kubernetes environments across AWS, GCP, or Azure.
● Implement autoscaling policies and node management strategies for high-availability workloads.

● Maintain service mesh configurations (e.g., Istio or Linkerd) and monitor cluster health.
● Design and maintain infrastructure-as-code (IaC) with Terraform, Helm, or CloudFormation.
● Build and manage automated CI/CD pipelines using GitHub Actions, Jenkins, or GitLab CI.
● Implement and optimize horizontal/vertical scaling for microservices and API workloads.
● Support serverless and hybrid-cloud architectures where applicable.
● Automate routine operational tasks, deployments, and environment provisioning.
● Set up and maintain monitoring, logging, and alerting systems using tools like Zabbix, Grafana, Pagerduty, ELK, or Datadog.
● Continuously improve system reliability and deployment velocity.
● Partner with development teams to containerize applications and ensure production readiness.
● Collaborate with security teams to enforce compliance, patch management, and secrets handling (Vault, AWS KMS, etc.).
● Participate in on-call rotations and post-incident reviews.

EXPERIENCE:
● 3–6 years of experience in DevOps, Site Reliability, or Cloud Engineering roles.
● Strong hands-on experience managing Kubernetes clusters in production.
● Proficiency in one or more public cloud platforms (AWS, GCP, or Azure).
● Experience with IaC tools (Terraform, Helm, or Ansible).
● Strong scripting skills (Python, Bash, or Go).
● Familiarity with containerization (Docker) and CI/CD tooling.
● Experience supporting high-throughput or media-intensive workloads.
● Knowledge of CDN integration, data pipelines, or transcoding workflows.
● Familiarity with cost optimization and cloud performance tuning.
● Exposure to zero-downtime deployment strategies and GitOps practices (ArgoCD, Flux).
● Certifications such as CKA, CKAD, or cloud-specific equivalents.

OTHER:
● You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy
● You will be a leader in the organization, responsible for both setting the standards for project management and holding the organization accountable to the standards set
● You are results-oriented with a history of consistently meeting deadlines

● You possess a proactive mindset with a focus on continuous improvement
● You possess excellent written and spoken technical English, as well as strong documentation skills
● You are capable of working with distributed teams across software, infrastructure, and content delivery, in a fast-paced, production-oriented environment

LOCATION AND WORK MODEL
● Vancouver / Hybrid — occasional on-site collaboration with studio technology and production teams.

The anticipated base salary for this position is $104,200.00 to $145,000.00/annually. This role may also qualify for annual incentive and/or comprehensive benefits per company policy: including healthcare, tuition reimbursement, RRSP's, sick and vacation leave, standard increases as applicable. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.

We value unique perspectives, and want diverse, unique talent to work with us. We encourage candidates from all identities to apply.

Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.