Data Center Operations Analyst 3 

Location: Ashburn, Virginia 

Hybrid work status, 3x a week in-person

Why Join Us?

At Sony Interactive Entertainment, our data center operations team plays a critical role in supporting the infrastructure behind a global gaming platform. This role offers the opportunity to work hands-on in production environments, contribute to large-scale infrastructure deployments, and develop strong operational expertise within a high-performing global team.

Sony Interactive Entertainment is seeking a Data Center Operations Engineer to support our production data center environments. This role is part of the Data Center Operations team and is responsible for the hands-on deployment, maintenance, and support of infrastructure within live production facilities.  If you are detail-oriented, operationally disciplined, and enjoy working directly with physical infrastructure, we would love to hear from you..

The primary focus of this position is day-to-day data center operations — including hardware installations, break/fix activities, inventory management, and operational process support. This role works closely with Systems Engineering and Network Engineering teams to provide reliable on-site infrastructure execution in support of critical production services.

This position requires strong attention to detail, comfort working in live environments, and a disciplined approach to change management and operational standards.

What You’ll Do

• Deploy (rack and cable) new server and infrastructure hardware across data center locations.
  

• Perform hardware break/fix activities including replacement of drives, RAM, CPUs, power supplies, and other server components.
  

• Troubleshoot and support existing infrastructure to ensure production environments remain stable and operational.
  

• Maintain accurate asset inventory and lifecycle tracking records.
  

• Support vendor RMA processes and coordinate hardware returns and replacements.
  

• Assist in documenting and refining operational processes and procedures.
  

• Coordinate with Procurement to track hardware orders and deliveries.
  

• Support structured cabling activities to ensure installations meet defined standards.
  

• Execute approved change activities in live production environments in accordance with change management procedures.
  

• Provide on-site support to Systems and Network Engineering teams during deployments and maintenance windows.
  
  

Who You Are

• 2+ years of experience working in a production data center environment.
  

• Hands-on experience deploying and supporting server hardware.
  

• Experience replacing hardware components such as drives, RAM, CPUs, motherboards, and power supplies.
  

• Familiarity with asset management tracking and reporting.
  

• Understanding of vendor RMA processes.
  

• Strong understanding of data center operational best practices.
  

• Working knowledge of change management principles in online production environments.
  

• Highly organized with the ability to manage multiple tasks simultaneously.
  

• Strong interpersonal and communication skills with the ability to work collaboratively.
  

• Comfortable working in hands-on environments, including lifting and racking equipment up to 50 lbs unassisted.
  

• Valid driver’s license required.
  

• Up to 30% travel required with this position.

Location: Ashburn, Virginia

As part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, delivering console-quality gaming experiences across TVs, consoles, mobile devices, and beyond.

We are seeking a Manager of Technical Operations Support (TOS) and Hardware Fleet Operations (HFO) to lead two critical teams responsible for operational support, hardware reliability, and the scalability of our global infrastructure. This role ensures seamless coordination between global support operations and localized technical expertise, enabling both rapid issue resolution and long-term system stability. By connecting distributed teams with deep technical operations, this leader plays a key role in delivering reliable, world-class cloud gaming experiences at scale.

This role is based in Aliso Viejo, CA.

Key Responsibilities

This role is responsible for leading two complementary but distinct functions:

• A globally distributed Technical Operations Support (TOS) team, providing 24/5 operational coverage across regions

• A U.S.-based Hardware Fleet Operations (HFO) team, focused on Linux-based hardware systems and deeper technical troubleshooting

The ideal candidate will balance global team leadership, operational rigor, and technical depth, ensuring seamless support coverage, strong cross-regional coordination, and high-quality hardware operations.

Team Leadership & Development

• Lead, mentor, and develop both a globally distributed TOS team and a locally based HFO team, adapting leadership approaches to meet the needs of each group.

• Establish clear performance expectations, provide ongoing coaching, and support career growth.

• Manage staffing, scheduling, and coverage models, ensuring effective follow-the-sun operations and strong regional handoffs.

• Foster a culture of accountability, collaboration, and continuous improvement across geographies.

Technical Operations Support (TOS)

• Oversee ticketing operations across regions, ensuring SLA adherence and consistent support quality.

• Drive effective cross-regional handoffs, communication, and escalation management.

• Ensure Standard Operating Procedures (SOPs) are well-documented, consistently followed, and globally aligned.

• Monitor operational metrics and implement improvements to increase efficiency and reliability at scale.

Hardware Fleet Operations (HFO)

• Lead a California-based team responsible for supporting Linux-based hardware systems across the global fleet.

• Oversee advanced troubleshooting efforts that go beyond documented workflows.

• Partner closely with engineering teams to investigate recurring issues and improve system stability.

• Ensure operational readiness and supportability of hardware platforms, including lifecycle considerations.

Operationalization & Continuous Improvement

• Drive the transition of operational responsibilities from engineering into TOS and HFO, ensuring scalability and long-term ownership.

• Establish and maintain high-quality runbooks, SOPs, and troubleshooting documentation across both teams.

• Identify and implement opportunities for automation, including lightweight scripting to reduce manual effort.

• Enable TOS to handle repeatable tasks by improving documentation, tooling, and knowledge transfer from HFO.

Cross-Functional Collaboration

• Act as a key liaison between support, engineering, infrastructure, and other internal teams.

• Serve as an escalation point for complex or high-impact operational issues.

Who We Are Looking For

• 5+ years of experience in Technical Operations, IT Support, or Infrastructure Operations, with at least 2+ years in a leadership role.

• Experience managing distributed or global teams, including handling time zone coordination and operational handoffs.

• Strong understanding of SLA-driven support environments and ticketing systems.

• Hands-on experience with Linux systems and troubleshooting in production environments.

• Experience supporting or managing hardware infrastructure or fleet operations.

• Proven ability to lead in a fast-paced, high-availability environment.

• Strong communication skills across technical and non-technical audiences.

• A mindset rooted in Extreme Ownership, with a focus on accountability and results.

Preferred Qualifications

• Experience managing follow-the-sun or 24/5 operations models.

• Familiarity with Jira, Confluence, ServiceNow, or similar platforms.

• Experience with scripting or automation (e.g., Bash, Python).

• Background in cloud, streaming, or large-scale distributed systems.

Principal Engineer, Developer Experience (DevEx)

Location: Hybrid / Remote Eligible

Why PlayStation

At PlayStation, we build the platforms and services behind some of the world’s most iconic entertainment experiences.

As our engineering organization grows, Developer Experience (DevEx) has become a strategic focus. We are investing in a unified, intelligent, and opinionated engineering ecosystem that enables teams to move faster, build with confidence, and focus on creating value.

This role helps shape how engineering is done across PlayStation.

The Role

We are looking for a Principal Engineer to lead Developer Experience (DevEx) at scale.

In this role, you will treat developer experience as a product—driving platform adoption, reducing friction across the software development lifecycle, and delivering measurable improvements in productivity, quality, and reliability.

You will work across organizations, partnering with senior engineering leaders to influence standards, platforms, and long-term technical direction.

What You’ll Do

• Define and drive the DevEx strategy across PlayStation.

• Own developer experience as a product, with clear roadmaps and success metrics.

• Identify and eliminate friction across the software development lifecycle.

• Drive platform-first adoption of CI/CD, testing, and lifecycle automation.

• Define and promote golden paths for building, deploying, and operating services.

• Lead the evolution of lifecycle automation platforms.

• Reduce tooling fragmentation through consolidation and strong defaults.

• Influence engineering practices to improve delivery speed, quality, and reliability.

• Partner with senior leaders to align DevEx investments with business priorities.

• Represent DevEx strategy in senior technical and leadership forums.

What We’re Looking For

• Experience leading large-scale platform, infrastructure, or developer productivity initiatives.

• Ability to influence engineering practices across multiple teams or organizations.

• Strong understanding of CI/CD, testing, deployment, and service operations.

• Experience balancing standardization with developer autonomy.

• Proven ability to translate technical strategy into measurable outcomes.

• Clear and effective communication skills.

• Bachelor's degree or equivalent

Nice to Have

• Experience building internal platforms as products.

• Familiarity with developer portals (e.g., Backstage).

• Experience with application lifecycle management or automation at scale.

• Exposure to AI-assisted engineering or automation workflows.

• Passion for improving developer experience and engineering excellence.

Why You’ll Love This Role

• Shape how engineering is done at PlayStation.

• Impact thousands of developers and millions of players.

• Work on long-term, high-impact platform initiatives.

• Partner with strong technical leaders across the company.

• Turn developer pain points into durable, scalable solutions.

At SIE, we build internal services that serve our partners across PlayStation studios, the PlayStation platform, and much more. We are hiring a Pricing Strategist to drive the creation of our pricing structures, chargeback designs, and our efforts in intelligently valuing our services. You will be a key member of our infrastructure business operations team.

Success in this role will help our greater organization assess the return on investment for our services and better allocate resources in the future that reflect the value our offerings generate.

Responsibilities:

• Define pricing strategy for internal services used across the PlayStation organization

• Lead market analysis efforts to intimately understand the pricing structures of comparable offerings

• Build pricing best practices based on new and existing pricing methodologies that can help guide our processes on internal chargebacks

• Conduct pricing research to establish price tolerance, willingness to pay, and value positioning

• Continually analyze our pricing based on usage and market changes

Skills and Qualifications:

• 5+ years as a pricing strategist or analyst specifically on an B2B infrastructure product

• Experience building pricing models for internal services based on consumer research, competitive analysis, and proven pricing principles

• Knowledgeable about the cloud compute and storage market

• Bonus points: Held a similar role at a cloud services provider

• More bonus points: Passionate about the games industry and infrastructure for building modern games

Senior Software Engineer – PlayStation
Location: Aliso Viejo, CA
Type: Full-time: Hybrid; onsite 2–3 days/week

Shape how millions experience PlayStation.
We’re looking for a Senior Software Engineer to help build the high-performance services that power real-time experiences across console, web, and cloud. You’ll solve tough systems problems, ship code at scale, and collaborate with teammates around the world. If you enjoy working with a highly collaborative team on these challenges, we’d love to hear from you.

What You’ll Do

• Design, build, and maintain high-performance C/C++ services that power PlayStation experiences.

• Develop features used across consoles, servers, and web services; own your code from design through deployment in Linux environments.

• Profile, troubleshoot, and optimize complex, distributed systems.

• Write clean, maintainable code using solid object-oriented design principles.

•   Participate in design reviews, code reviews, and technical discussions with a global team.

What we’re looking for (required)

• BS in Computer Science or related field, or equivalent practical experience.

• 6+ years of experience writing modern C/C++ for production systems.

• Proficiency in Linux for development, testing, and deployment.

• Experience with build and version control tools (e.g., CMake, Git).

• Demonstrated debugging skills in large codebases and performance-critical paths.

Bonus skills (nice to have)

• Experience with PlayStation projects or other console/embedded systems.

• Hands-on work with real-time media, graphics, or video pipelines.

• Familiarity with shader programming and/or video transcoding.

• Experience with AMD transcoding hardware or GPU-accelerated compute.

• Knowledge of design patterns and distributed systems best practices.

• AI/ML usage for auto testing and stress testing

Why Join Us?

• Work on globally impactful systems that push the boundaries of real-time media and gaming tech.

• Collaborate with world-class engineers and access the latest tools and hardware in the PlayStation ecosystem.

• Opportunities to learn, grow, and influence systems at scale

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, birthing parent or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

#LI-AT1

We are looking for an inspirational and hardworking person to join the Platform Hosting Cloud Security Engineering team at SIE! You'll be joining a team of innovative engineers who are unified in their mission to make PlayStation the best and most secure gaming platform. This support is fulfilled by minimizing impact to the platform while ensuring security needs are met. This role is highly technical and requires a shown grasp of security principles and how they are applied to production environments. You will assist in the planning, building, development, testing, and management of security tools and processes that provide protection and visibility of our cloud environments.

Key Responsibilities

Service Mesh & API Security

• Deep expertise with service mesh architectures (e.g., Istio, Kong), to enable secure & reliable east-west service communication

• Extensive experience managing and configuring API gateways (e.g. Kong, Amazon API Gateway) for internal and external services, including:

• Authentication and authorization through OIDC, OAuth2, JWT, and mTLS

• Secure API exposure and traffic governance

Certificates & mTLS Management

• Strong experience managing PKI and certificate lifecycles, including issuance, rotation, and revocation

• Practical experience deploying and managing mTLS within distributed systems and Kubernetes workloads

• Experience integrating certificate authorities (CAs) and automating certificate management (e.g., cert-manager or similar tools)

• Understanding of trust models and certificate chain validation in zero-trust environments

Security Hardening & Zero Trust

• Strong background in security hardening and zero-trust architecture, including:

• Enforcing default mTLS across workloads

• Carrying out infrastructure-level authentication and authorization

• Crafting and maintaining fine-grained access control policies

• Experience building and maintaining zero-trust security models across multi-cluster or distributed systems

• Write and detail security policies and practices with clear, practical mentorship to ensure understanding and effective implementation

Kubernetes Security & Access Control

• Strong experience securing Kubernetes environments, including:

• Implementing namespace isolation and protection strategies

• Crafting and enforcing access controls and policies

• Managing service accounts and workload identities securely

• Familiarity with Kubernetes security guidelines, including least privilege access, network policies, and workload segmentation

Qualifications

Technical Skills & Platform Experience

• Bachelor's degree or equivalent experience required

• Proficiency in scripting and programming languages such as Python and Go

• Demonstrated experience applying and upholding security governance frameworks, including security policy enforcement and compliance controls

• Hands-on experience working with multi-cloud environments, particularly AWS and GCP

• Strong experience with Kubernetes and containerized environments

• Build, and implement security controls and frameworks

• Experience implementing security guidelines (mTLS, OAuth2, JWT, RBAC, ABAC)

• Detect security gaps, and lead efforts to mature security tooling and operational processes

• Work closely with product and platform teams to define system requirements, engineer, and implement cloud based security applications and controls

• Write code to automate security processes which seamlessly integrate into code builds and deployments, applying DevSecOps processes and tools

• Develop, and deploy automation solutions that help audit, secure, and affect changes across multi-cloud environments

• Reviewing tools for improving platform availability using automated protection mechanisms

• Experience with monitoring and observability tools (Grafana, Datadog)

• Research and recommend new technologies and collaborates on solutions

• Excellent written and oral communication skills. Strong social skills include the ability to articulate to both technical and non-technical audiences. Also, strong analytical and problem-solving skills.

• Technical certifications or other demonstrations of passion in security and technology such as CISSP, CCSP are a plus!

Senior Service Reliability Engineer

Location: Aliso Viejo | Hybrid 

As a part of Sony Computer Entertainment, the Gaming, Developer and Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers.  We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels.

We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the S/W development lifecycle, ensuring the operational readiness and stability.

Responsibilities

• Taking a leadership role in ongoing improvements in Reliability and Scalability

• Work closely with SRE Management to define KPIs, processes and drive continuous improvement

• Influence the architecture and implementation of solutions within the division

• Mentor more junior SRE staff and enable them for success

• Act as a voice to represent SRE in the wider organization

• Represent the operational scalability of solutions in the wider division

• Lead small-scale projects from inception to implementation

• Design platform-wide solutions and provide technical leadership during their implementation

• Demonstrate a high-level of organizational skills and initiative in the role

Qualifications: 

• Minimum of 7+ years working experience in Software Development and/or Linux Systems Administration role.

• Bachelor’s degree or equivalent expereince

• Strong interpersonal, written and verbal communication skills.

• Available to be scheduled in on-call rotation.

• Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure.

• Development experience in one or more of the following programming languages:

  • Python (preferred)

  • Bash, Go, Java, C++, or Rust

• In addition, experience with at least 3 of the following topics:

  • Distributed data storage at scale (Hadoop, Ceph)

  • NoSQL at scale (MongoDB, Redis, Cassandra)

  • Data Aggregation technologies. (ElasticSearch, Kafka)

  • Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability

  • Monitoring & Alerting (Prometheus, Grafana), and Incident Management toolsets 

  • Kubernetes and/or AWS (deployment and management)

  • Software Distribution (Package management and distribution at scale)

  • Configuration Management (ansible, saltstack, puppet, chef)

  • S/W Performance analysis and load testing (QA or SDET experience: a plus)

Principal Engineer, Developer Experience (DevEx)

Location: Hybrid / Remote Eligible

Why PlayStation

At PlayStation, we build the platforms and services behind some of the world’s most iconic entertainment experiences.

As our engineering organization grows, Developer Experience (DevEx) has become a strategic focus. We are investing in a unified, intelligent, and opinionated engineering ecosystem that enables teams to move faster, build with confidence, and focus on creating value.

This role helps shape how engineering is done across PlayStation.

The Role

We are looking for a Principal Engineer to lead Developer Experience (DevEx) at scale.

In this role, you will treat developer experience as a product—driving platform adoption, reducing friction across the software development lifecycle, and delivering measurable improvements in productivity, quality, and reliability.

You will work across organizations, partnering with senior engineering leaders to influence standards, platforms, and long-term technical direction.

What You’ll Do

• Define and drive the DevEx strategy across PlayStation.

• Own developer experience as a product, with clear roadmaps and success metrics.

• Identify and eliminate friction across the software development lifecycle.

• Drive platform-first adoption of CI/CD, testing, and lifecycle automation.

• Define and promote golden paths for building, deploying, and operating services.

• Lead the evolution of lifecycle automation platforms.

• Reduce tooling fragmentation through consolidation and strong defaults.

• Influence engineering practices to improve delivery speed, quality, and reliability.

• Partner with senior leaders to align DevEx investments with business priorities.

• Represent DevEx strategy in senior technical and leadership forums.

What We’re Looking For

• Experience leading large-scale platform, infrastructure, or developer productivity initiatives.

• Ability to influence engineering practices across multiple teams or organizations.

• Strong understanding of CI/CD, testing, deployment, and service operations.

• Experience balancing standardization with developer autonomy.

• Proven ability to translate technical strategy into measurable outcomes.

• Clear and effective communication skills.

• Bachelor's degree or equivalent

Nice to Have

• Experience building internal platforms as products.

• Familiarity with developer portals (e.g., Backstage).

• Experience with application lifecycle management or automation at scale.

• Exposure to AI-assisted engineering or automation workflows.

• Passion for improving developer experience and engineering excellence.

Why You’ll Love This Role

• Shape how engineering is done at PlayStation.

• Impact thousands of developers and millions of players.

• Work on long-term, high-impact platform initiatives.

• Partner with strong technical leaders across the company.

• Turn developer pain points into durable, scalable solutions.

Senior Platform Engineer (Storage)   

Sony Interactive Entertainment 

At PlayStation, we're leading the revolution in cloud gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion for meaningful projects that are building the future? We're looking for a Platform Engineer with proven experience in modern software delivery who loves crafting efficient, flexible and low friction systems to manage workloads at a global scale. If that sounds like something you would love to do, we want to hear from you! Come help us deliver a unique gaming experience to millions of players!

Responsibilities

• Managing, deploying and maintaining large scale distributed Ceph storage solutions

• Ensure high availability and performant storage by providing troubleshooting and debugging support, conducting performance tuning and continuously improving data integrity and reliability

• Evolve processes and best practices to maximize performance and cost efficiency  

• Staying up to date with Ceph/Storage current developments and experimental features. Share findings and consult architecture changes with the team

• Analyze storage trends and participate in capacity planning

Requirements

• Experience managing and administrating Ceph Storage, object and block

• 5+ years of experience with Linux systems tooling and troubleshooting in networking, configuration and deployment

• First hand experience with industry standard storage protocols

• Strong Kubernetes skills

• Proven ability to mentor Junior Members of the team

• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience.

Skills & Knowledge

• Ceph & Rook expertise managing storage clusters with a deep understanding of the architectural and operational workings

• Experience in designing and implementing large scale globally distributed storage systems

• Scripting and Automation experience in Bash, Python or Go

• Ability to support engineers with solving problems in integrating their systems with core Kubernetes components is preferred

• Experience with Infrastructure as Code and deployment tooling (Terraform, Ansible)

Additional Attributes

• Strong communication and customer service skills

• Experience with Kubernetes development including operators and controllers is a plus

• Experience with collaboration in a distributed team across multiple timezones

• High energy, driven to positively impact the business with customer-first thinking

• Must be self starter who understands that ownership means distributing the knowledge of your work so that everyone benefits

• Being a Contributor to Open Source Software is a plus

Senior Hardware Engineer

Aliso Viejo, CA

Sony Interactive Entertainment’s Cloud Gaming Engineering and Infrastructure (CGEI) division is leading the Cloud Gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

Our Hardware & Systems Engineering team is looking for a Senior Hardware Engineer to join an innovative team of hardware engineers specialized in custom scale-out computing development. The ideal candidate complements this team and brings technical leadership to team members and partners.

Responsibilities

• Work with local and remote partners to create custom computing hardware by owning the design cycles for scale-out gaming hardware
• Work with external partners and suppliers to design and execute to hardware specifications
• Work with developers in partner software and firmware departments to create system-level solutions that integrate with existing and novel rack-, datacenter, and global-level system architectures.
• End-to-end PCBA design, including schematic- and VHDL-based design and layout oversight
• Hands-on laboratory work, including new hardware bringup and laboratory management

Qualifications

• BSEE required, MSEE or PhD preferred
• 5+ years of proven hardware design and technical leadership
• Experience with Jira and Confluence in both waterfall and Agile environments
• Excellent written and verbal communication skills
• Ability to articulate technical information in a clear and concise manner at all levels, from executive staff to engineers
• Strong cross-team collaboration and interpersonal skills with a variety of roles including engineering, product management, and support
• Strong understanding of digital electrical design
• Deep knowledge of high-speed protocols, including PCIe link and transport, DDR5/6, Ethernet, USB4
• Proven experience with broadly-used electrical design tools
• Experience building, debugging, and troubleshooting novel high-performance hardware systems

 Skills & Knowledge

• Experience with FPGA/CPLD design, including commensurate knowledge of standard and vendor-specific tooling
• Working experience in Perl, TCL, Python, Linux environments and/or C/C++
• Understanding of computer architecture, interconnects, FPGAs and storage technology
• Experience developing test code (firmware, software test code) for prototypes and early validation platforms and commensurate knowledge of integrated development environments (IDEs)
• Experience leading technical work in small workgroups

As a part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale. This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks. You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team. 

The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently.

This role is hybrid and based in Aliso Viejo, CA.

Contract / Contingent Worker status, 12-month contract

Key Responsibilities

• Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.

• Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.

• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.

• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.

• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.

• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

Who We Are Looking For

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.

• Prior experience in a technical support, operations, or IT service delivery role.

• Comfortable in working primarily in Linux terminal environments.

• Experience following and improving runbooks, documentation, and operational processes.

• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.

• Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences.

Preferred Qualifications

• Linux terminal-based troubleshooting

• Basic scripting or automation (e.g., Bash, Python, or similar)

• IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)

Senior Platform Engineer (Storage)   

Sony Interactive Entertainment 

At PlayStation, we're leading the revolution in cloud gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion for meaningful projects that are building the future? We're looking for a Platform Engineer with proven experience in modern software delivery who loves crafting efficient, flexible and low friction systems to manage workloads at a global scale. If that sounds like something you would love to do, we want to hear from you! Come help us deliver a unique gaming experience to millions of players!

Responsibilities

• Managing, deploying and maintaining large scale distributed Ceph storage solutions

• Ensure high availability and performant storage by providing troubleshooting and debugging support, conducting performance tuning and continuously improving data integrity and reliability

• Evolve processes and best practices to maximize performance and cost efficiency  

• Staying up to date with Ceph/Storage current developments and experimental features. Share findings and consult architecture changes with the team

• Analyze storage trends and participate in capacity planning

Requirements

• Experience managing and administrating Ceph Storage, object and block

• 5+ years of experience with Linux systems tooling and troubleshooting in networking, configuration and deployment

• First hand experience with industry standard storage protocols

• Strong Kubernetes skills

• Proven ability to mentor Junior Members of the team

• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience.

Skills & Knowledge

• Ceph & Rook expertise managing storage clusters with a deep understanding of the architectural and operational workings

• Experience in designing and implementing large-scale globally distributed storage systems

• Scripting and Automation experience in Bash, Python or Go

• Ability to support engineers with solving problems in integrating their systems with core Kubernetes components is preferred

• Experience with Infrastructure as Code and deployment tooling (Terraform, Ansible)

Additional Attributes

• Strong communication and customer service skills

• Experience with Kubernetes development including operators and controllers is a plus

• Experience with collaboration in a distributed team across multiple timezones

• High energy, driven to positively impact the business with customer-first thinking

• Must be self starter who understands that ownership means distributing the knowledge of your work so that everyone benefits

• Being a Contributor to Open Source Software is a plus

Service Reliability Engineer

Do you want to use transformative technologies to achieve greater scalability and efficiency? Do you want a career that combines your engineering skills and your passion for video gaming? Are you fascinated by the technologies behind the Internet and cloud computing? If so, join us!

As a part of Sony Computer Entertainment, the Gaming, Developer, and Future Technology group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels.

We expect our SREs to have opinions on the state of our service, and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the S/W development lifecycle, ensuring operational readiness and stability.

Requirements

• Minimum of 5+ years working experience in Software Development and/or Linux Systems Administration role.
• Strong written and verbal communication skills; able to work effectively with engineers and stakeholders.
• Willingness to participate in an on-call rotation and lead/assist in incident response
  
  

Skills & Knowledge

• 5+ years of experience in software development and/or Linux systems administration in production environments.
• BS in Computer Science or equivalent experience required. 
• Hands-on experience with Kong API Gateway or similar enterprise API gateway technologies.
  • Operate and troubleshoot the gateway in production: routing/services, plugins, TLS/cert management, authn/authz, and performance/latency tuning.
  • Own lifecycle and reliability practices: upgrades and configuration changes (IaC/GitOps), safe rollouts/rollback, monitoring, etc.
• Hands-on experience with Service Mesh technologies such as Istio, Linkerd or Kuma.
• Strong understanding of traffic management concepts, including routing, retries, timeouts, circuit breaking and traffic shifting (canary, blue/green)
• Familiarity with mTLS, service-to-service communication, and zero-trust networking principles
• Experience troubleshooting service mesh-related issues, including latency, connectivity, and policy misconfigurations
• Development experience in one or more of the following programming languages:
  • Python (preferred)
  • Bash, Go, Java, C++, or Rust

In addition, experience with:

• Distributed data storage at scale (Ceph, Rook)
• NoSQL at scale (MongoDB clusters, sharded Redis, Cassandra)
• Data Aggregation technologies. (ElasticSearch, Kafka)
• Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability
• Observability and incident management: Prometheus, Grafana, alerting/on-call workflows, post-incident review.
• Container orchestration (Kubernetes, Rancher) at scale
• Release Engineering (Package management and distribution at scale)
• S/W Performance analysis and load testing (QA or SDET experience: a plus)

About the Role

Sony Interactive Entertainment’s Global Network Engineering Team (NetTeam) designs, manages, and supports global IP networks that underpin our world-class gaming and corporate services, including:

• PlayStation Plus Game Streaming (Cloud Gaming subscription service)
• SIE Backbone Services (SBS) including SIE Global Corporate Network (SGCN) inter-office, Data Center, VPN (Layer 2/3), Cloud (AWS DX, others), and Internet connectivity for SIE offices worldwide
• Static content delivery services for game downloads and PlayStation Network (PSN) updates.  

With the NetTeam’s ongoing growth, we are looking for a highly experienced Principal Network Planner to become part of NetTeam. This presents an outstanding opportunity to direct and manage global planning and sourcing activities, impact network strategies, and guarantee the best possible player experience and corporate network performance.

This is an exciting opportunity to work with one of the most respected gaming brands in the world. You’ll contribute to the backbone that powers PlayStation’s global gaming experiences, driving innovation and delivering outstanding network performance for millions of players worldwide!

Primary Purpose

The Principal Network Planner will act as NetTeam’s lead for sourcing, negotiating and contracting network capacity for our global IP networks in the key areas of:

• Edge connectivity (peering, IP transit, IXs)
• Telecommunication circuits (dark fiber, wavelengths)
• Colocation facilities
• Content delivery networks

Key Responsibilities

Vendor Management & Strategy

• User your extensive global network to engage executive leaders within our vendor community to actively manage relationships, drive deliverables, and lead negotiations on commercial terms and service agreements
• Influence network connectivity strategies and build future sourcing initiatives
• Represent NetTeam at industry forums and maintain strong market knowledge
• Manage vendor commercial agreements and performance

Technical Leadership & Development

• Provide expert mentorship on global network builds, IP/VPN, BGP, and data planning.
• Represent NetTeam in technical discussions with collaborators and cross-functional teams
• Drive decisions to improve reliability, scalability, and performance
• Innovate processes, metrics, and workflows to optimize global network initiatives
• Deliver low-latency, highly reliable services to our customers

Capacity Planning & Continuous Improvement

• Assess network capacity trends, forecast future needs, and model growth or failure scenarios
• Develop regional and service-specific roadmaps aligned with business requirements
• Design and then secure services to establish points of presence (PoPs) in new countries or expand services in established regions
• Continuously optimise cost, service levels, and operational efficiency

Key Relationships

• Internal: Network Engineering, Data Center Sourcing, SIE Business Intelligence, global SIE WAN/LAN/IT groups
• External: International vendors, hyperscalers, telecom providers, industry peers

Minimum Requirements

Education & Qualifications:

• Bachelor’s or Master’s degree in IT, Computer Science, or Engineering, or equivalent experience

Experience & Skills

• 25+ years in hyperscaler, telecom, cloud, or internet exchange environments
• Proven track record in network engineering, architecture, or strategic sourcing
• Experience managing multiple international vendors and high-spend portfolios (>$80M/year)

Proficiencies

• Expert knowledge of network engineering principles, scalability, performance, and cost management
• Experience with forecasting, demand planning, and participation in global network standards
• Strong problem-solving skills in complex and ambiguous environments
• Personal drive, resilience, creativity, collaboration, integrity, and excellence
• Outstanding communication skills, able to influence teams and collaborators at all levels
• Mentorship experience for junior and senior network planners and engineers
• Ability to lead across multiple organizational layers

Other Requirements

• Willingness to travel internationally
• Flexibility to work outside standard hours to coordinate with global suppliers

As a part of Sony Computer Entertainment, the Gaming, Developer, & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.  

Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers.  We do this by influencing design and operational decisions towards the overall stability of the gaming service. 

We expect our SREs to have opinions on the state of our network, what we are doing right, and what can be improved. They are empowered to say when new features are ready for production, and work with other teams to ensure the quality of production releases.  As an SRE, you will provide technical guidance and be able to influence decisions about the S/W engineering process as well as provide guidance in operational processes.  In this leadership role you will be influencing the outcome of Service Delivery and S/W automation engineering. 

Responsibilities 

• Build and manage a team of engineers across many time zones who work to analyze and maintain service stability by documenting policies in a 24/7/365 operation. 
• Own the day-to-day health, uptime and reliability of all networks, servers, storage, and ancillary infrastructure to fulfill the mission of unyielding site stewardship. 
• Work closely with multi-functional teams collaborating on negotiating requirements, specifications, schedules, quality, and technical acceptance criteria. 
• Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet FTG’s needs with respect to functionality, performance, scalability, and reliability. 
• Identify tactical issues and emerging areas of concern. 
• Develop reports and feedback to inform technical solutions that meet design needs. 

Requirements 

• BS in Computer Science or equivalent experience required. 
• Proven experience managing an operations organization in a 24/7 global infrastructure as well as a record of individual technical achievements. 
• A strong background in Internet service deployments and a deep understanding of Linux and Internet technologies. 
• A natural team leader who can motivate and encourage personal advancement. 
• Excellent project management skills and the ability to work in a fast-paced and hectic work environment. 
• Capable of technical deep dives into code, networking, systems, and storage with very experienced engineers. 
• Capable of leading a discussion with executive management. 
• Demonstrated experience in network and large-scale Linux system troubleshooting and maintenance practices. 
• Must be willing to travel to domestic and international datacenters and office locations. 

PlayStation builds worldwide online services that need low-latency, secure, and reliable client–server communication for millions of users and services. We want an engineer committed to platform development, skilled in networking, application routing, and platform abstractions who enjoys converting architectural plans into stable, repeatable systems.

This role centers on crafting and deploying collaborative application routing and networking platforms. These platforms use Kubernetes along with modern gateway and service mesh technologies. They support the exchange of information both from client to service and between services across PlayStation’s hybrid infrastructure.

Responsibilities

In your role as a Platform Engineer at PlayStation, you will:

• Compose, develop, and maintain common application routing frameworks that facilitate communication spanning client requests to service responses as well as between services.
• Develop and improve routing capabilities through the Kong ecosystem, including Kong API Gateway, Kong Ingress Controller, and Kong Konnect.
• Enable safe traffic management approaches that support scalability, resilience, and controlled change.

Platforms for managing application routing

• Compose, build, and operate shared systems for managing application routing that enable client-to-service and service-to-service communication.
• Build and improve routing features with the Kong suite of tools (Kong API Gateway, Kong Ingress Controller, Kong Konnect).
• Facilitate secure traffic management methods that promote scalability, resilience, and regulated change.

Kubernetes & Service Connectivity

• Deploy and manage container-based routing and networking components on Kubernetes.
• Support east–west service connectivity within and across clusters, including service mesh-based solutions.
• Partner with Kubernetes platform teams to ensure routing infrastructure is reliable, scalable, and operable.

Platform Reliability & Enablement

• Increase the reliability, performance, and observability of application routing platforms.
• Integrate routing platforms into CI/CD and GitOps workflows.
• Provide clear conventions, automation, and documentation to enable application teams to adopt the platform effectively.

Requirements

• Strong background in networking and distributed systems, particularly client/server communication models.
• Hands-on experience operating application gateways, proxies, or traffic management platforms.
• Experience managing Kubernetes-based systems in production environments.
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience.

Networking & Protocols

Solid understanding of:

• HTTP, HTTP/2, HTTP/3, gRPC
• TCP and UDP traffic patterns

TCP and UDP traffic patterns

• Experience with L4/L7 routing concepts, load balancing, and traffic policy.

Platform & Systems

• Proven experience integrating Kong to provide enterprise middleware application routing implementations.
• Experience working with platforms that rely on configuration, control planes, or policy systems.
• Familiarity with DNS-based service discovery and naming strategies.
• Comfort working alongside infrastructure primitives such as networks, load balancers, and firewalls.

Skills & Knowledge

• Experience supporting globally distributed systems across regions, providers, and environments.
• Knowledge of gateway architectures, service mesh concepts, and internal service connectivity.
• Familiarity with modern platform practices: GitOps or equivalent experience, Infrastructure as Code, Automated policy enforcement.
• Knowledge of fundamental networking technologies such as BGP, eBPF, or overlay networking is an advantage.

Additional Attributes

• Strong communicator who can collaborate effectively across architecture, platform, and application teams.
• Comfortable working with distributed teams across multiple time zones.
• Product-minded, with a focus on developer experience, platform reliability, and adoption.
• Self-starter with a strong sense of ownership and a bias toward documentation and knowledge sharing.
• Experience contributing to or collaborating on open-source software is a plus.

Manager, Data Center Portfolio & Capacity Strategy

Sony Interactive Entertainment is seeking a Manager, Data Center Planning and Capacity Strategy to lead the ongoing evolution of SIE’s global data center footprint. This role sits within the Technical Operations department of the Global Developer Future Technology Group (GDFT), the organisation responsible for building and operating the data centre infrastructure that underpins PlayStation’s Cloud Gaming, Broadcast, and Developer Platform services worldwide. Our data centers host critical workloads ranging from real-time game streaming to content distribution, developer build systems, and testing environments.

The successful candidate will manage the planning, lifecycle, capacity, performance, and governance of SIE’s global portfolio of data center assets, ensuring they meet business needs for scalability, resilience, cost-efficiency, and compliance. The role requires strong commercial acumen, technical literacy, and the ability to align diverse stakeholders across the organisation.

Responsibilities:

• Portfolio Ownership – Manage the global portfolio of leased data center assets, ensuring alignment with PlayStation’s strategic and operational requirements.

• Planning & Capacity Management – Translate business and service requirements into short-, mid-, and long-term capacity plans, accounting for growth, scalability, and next generation demands.

• Planning Alignment – Coordinate with operations, engineering and product teams to ensure planning assumptions are consistent across the portfolio

• Lifecycle & Renewal Management – Oversee key asset data (leases, renewals, expansions, exits, obligations, critical dates) and partner with stakeholders to implement lifecycle decisions.

• Performance & KPI Tracking – Define, monitor, and report on portfolio-level KPIs to drive accountability and improvement.

• Financial & Business Case Analysis – Support portfolio decisions with financial models, scenario analysis, ROI, and TCO assessments to ensure cost-effective outcomes.

• Vendor & Contract Oversight – Partner cross-functionally to manage vendor relationships, track contractual obligations, monitor service levels, and mitigate risks.

• Governance & Reporting – Establish portfolio governance processes and executive reporting that provide transparency on performance, risks, and opportunities.

• Market & Industry Awareness – Maintain a strong understanding of industry trends, competitive dynamics, and regional market conditions to inform portfolio strategy.

• Regulatory & Sustainability Compliance – Ensure portfolio decisions align with environmental, sustainability, and regulatory standards across multiple regions.

What We’re Looking For:

• 7+ years of experience in data center portfolio management, capacity planning, or related disciplines within large-scale environments.

• Experience coordinating asset planning activities (capacity, lifecycle, and project alignment) across multiple regions.

• Strong knowledge of data center mechanical and electrical infrastructure, with the ability to link technical requirements to business and commercial outcomes.

• Proven ability to manage complex portfolios, oversee governance frameworks, and deliver accurate executive-level reporting.

• Demonstrated experience in financial modelling, scenario planning, and cost-optimisation within infrastructure environments.

• Experience working with vendors, contracts, and service-level agreements, with awareness of risk and compliance requirements.

• Excellent communication and presentation skills; able to influence technical and non-technical stakeholders at multiple levels.

• Detail-oriented with strong analytical and problem-solving skills, capable of operating at both tactical and strategic levels.

• Self-motivated, collaborative, and comfortable operating in a fast-paced, global environment.

Technical Information and Content Specialist (Contract, On site) 

Location: Adelaide, South Australia 

About Sony Interactive Entertainment 

Sony Interactive Entertainment (SIE) is at the forefront of innovation in the gaming industry, powering PlayStation experiences for millions of players worldwide. The Technical Operations team is responsible for the infrastructure and tools used throughout the organisation to deliver amazing customer experiences. 

Join the Technical Operations Team, where you’ll help build and document the backbone that keeps PlayStation running seamlessly. You’ll collaborate with brilliant engineers, global teams and creative thinkers to make complex systems clear, usable and future-ready. 

If you have a passion for technology, clarity and storytelling, and you thrive at the intersection of technical depth and communication, this is your chance to make your mark at one of the most iconic brands in the world. 

Responsibilities 

• Assist with the organisation, upkeep, and creation of internal technical documentation relating to areas such as data centres, internet networks, cloud and on-premises compute/virtualisation platforms, and project management. 

• Organize existing documentation – Discover, review and organize existing documentation. Edit and streamline, identify gaps, lead efforts to ensure accuracy and consistency of documentation across the division. 

• Collaborate with key stakeholders, global cross-functional teams , and internal business users to define, support, guide, and maintain documentation standards and requirements. 

• Translate complex systems into clear, accessible “how-to” guides for a wide range of technical audiences. 

• Provide proactive guidance and support to engineers by writing or assisting with writing internal technical documents, standard operating procedures and other software, systems or network related documentation. 

• Draw and maintain technical diagrams to support operational documentation. 

• Review and maintain various document and presentation templates. 

Skills and Knowledge 

• BS/BA in Technical Communication, English, Computer Science, or equivalent preferred. 

• 3+ years of relevant experience in a Technical Documentation or related role, in addition to an IT, network, software development or related field. 

• Strong general technical skills. 

• Experienced with using Atlassian Confluence and Jira. 

• Comfortable with using, interpreting, and documenting terminal commands in Unix-like operating systems, software code in code repositories like GitHub and GitLab, and network infrastructure configuration. 

• Strong knowledge and technical understanding of internet networks, data centres, cloud and on-premises infrastructure, and other related areas. 

• Experience in designing visual assets such as workflow charts, diagrams, banners, images and presentations. 

• Meticulous, with a sharp eye for consistency, grammatical errors and ambiguities. 

• High competency with written and spoken English. 

• Excellent communication and presentation skills – facilitate collaborative and instructional sessions, provide strong clear guidance and support. 

• Curious, eager to learn, and not afraid to ask questions. 

• Proficient in taking and organizing notes; ready to answer questions on-demand. 

Additional attributes 

• Experience working alongside global operations teams across different time-zones and countries. 

• Familiarity and/or competency in languages other than English, such as Japanese. 

• Professional experience as a Business Systems Analyst 
• Familiarity or experience in graphical design, using applications such as Adobe Photoshop or Illustrator. 

Site Reliability Engineer

As a part of Sony Computer Entertainment, the Gaming, Developer & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

Our Site Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels.

We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the software development lifecycle, ensuring the operational readiness and stability.

What you'll be doing:

• Lead team technical discussions, especially around ongoing improvements in Reliability and Scalability
• Be involved in creating High Level Designs (HLDs) for new products and platforms
• Mentor junior SRE staff and enable them for success
• Lead incident response and post-mortem activities within your assigned service team
• Work with other Engineers in a cross-functional team to prioritise reliability improvements to address technical debt and toil
• Contribute to code to improve reliability
• Implement automation to reduce ongoing toil

What we're looking for:

• Minimum of 5+ years working experience in Software Development and/or Linux Systems Administration role.
• Strong interpersonal, written and verbal communication skills.
• Available to be scheduled in on-call rotation.

Skills & Knowledge:

• Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure.
• Development experience in one or more of the following programming languages:
• Python (preferred)
• Bash, Go, Java, C++, or Rust
• In addition, experience with at least 3 of the following topics:
• Distributed data storage at scale (Hadoop, Ceph)
• NoSQL at scale (MongoDB, Redis, Cassandra)
• Data Aggregation technologies. (ElasticSearch, Kafka)
• Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability
• Monitoring & Alerting (Prometheus, Grafana), and Incident Management toolsets
• Kubernetes and/or AWS (deployment and management)
• Software Distribution (Package management and distribution at scale)
• Configuration Management (ansible, saltstack, puppet, chef)
• S/W Performance analysis and load testing (QA or SDET experience: a plus)

About the Role 

At PlayStation, our Gaming, Developer & Future Technology (GDFT) Group is leading the cloud gaming revolution by putting console-quality video games on any device from TVs to consoles to mobile devices and beyond!  Would you like to use your skills, time, and passion on meaningful projects that are building the future? We're looking for a Staff Software Engineer with a strong background in DPDK software/firmware development, who loves designing and building innovative hardware and software, wants to make an impact, and enjoys working with creative, intelligent and collaborative teammates. If that sounds like you, come help us build world class technology capable of delivering fun and unique gaming experiences to millions of players! 

Responsibilities 

• Implement and optimize peer-to-peer PCIe communication between DPUs and other bus devices, minimizing latency and host CPU involvement 

• Manage network device queues across PCIe peers and handle doorbell interrupts to process them. 

• Architect innovative solutions and drive alignment across teams and stakeholders. 

• Collaborate across hardware, drivers, system software and network cross functional teams. 

• Use hardware and software debugging tools to diagnose PCIe and DPU issues. 

• Document key technical areas and share knowledge through technical presentations  

Required Qualifications 

• BS in Computer Science / Software Engineering or 10+ years of relevant work experience 

• 8+ years of combined experience in C/C++ 

• Expert level proficiency with DPDK and Software Defined Networking

• Strong understanding of PCIe peer-to-peer communication, including memory-mapped I/O, queue management, and device-to-device signaling. 

• Ability to debug, profile, and optimize firmware performance 

• Working knowledge of networking protocols: TCP/IP, UDP and L2 layer protocols 

• Proven track-record of solving ambiguous problems with minimal direction. 

• Strong debugging / analysis / troubleshooting skills 

 Preferred Qualifications 

• Experience with developing software/firmware on DPUs, or similar technologies

• Experience with Open vSwitch/Sonic 

• EVPN-VXLAN knowledge 

• Network driver development experience on Linux or embedded OS or similar 

• Experience with storage offload engines and computer networking domains  

• A track record of technical leadership guiding teams without hard authority. 

Additional Skills 

• Motivated self-starter. 

• Experience with Rust. 

• Enjoys working in a fast-paced, collaborative environment 

• Knowledge of Japanese language and culture is a plus

About the Role 

At PlayStation, our Gaming, Developer & Future Technology (GDFT) Group is leading the cloud gaming revolution by putting console-quality video games on any device from TVs to consoles to mobile devices and beyond!  Would you like to use your skills, time, and passion on meaningful projects that are building the future? We're looking for a Staff Software Engineer with a strong background in DPU software/firmware development, who loves designing and building innovative hardware and software, wants to make an impact, and enjoys working with creative, intelligent and collaborative teammates. If that sounds like you, come help us build world class technology capable of delivering fun and unique gaming experiences to millions of players! 

Responsibilities 

• Implement and optimize peer-to-peer PCIe communication between DPUs and other bus devices, minimizing latency and host CPU involvement 

• Manage network device queues across PCIe peers and handle doorbell interrupts to process them. 

• Architect innovative solutions and drive alignment across teams and stakeholders. 

• Collaborate across hardware, drivers, system software and network cross functional teams. 

• Use hardware and software debugging tools to diagnose PCIe and DPU issues. 

• Document key technical areas and share knowledge through technical presentations  

Required Qualifications 

• BS in Computer Science / Software Engineering or 10+ years of relevant work experience 

• 8+ years of combined experience in C/C++ 

• Expert level proficiency with DPDK and Software Defined Networking

• Strong understanding of PCIe peer-to-peer communication, including memory-mapped I/O, queue management, and device-to-device signaling. 

• Ability to debug, profile, and optimize firmware performance 

• Working knowledge of networking protocols: TCP/IP, UDP and L2 layer protocols 

• Proven track-record of solving ambiguous problems with minimal direction. 

• Strong debugging / analysis / troubleshooting skills 

 Preferred Qualifications 

• Experience with developing software/firmware on DPUs, or similar technologies

• Experience with Open vSwitch/Sonic 

• EVPN-VXLAN knowledge 

• Network driver development experience on Linux or embedded OS or similar 

• Experience with storage offload engines and computer networking domains  

• A track record of technical leadership guiding teams without hard authority. 

Additional Skills 

• Motivated self-starter. 

• Experience with Rust. 

• Enjoys working in a fast-paced, collaborative environment 

• Knowledge of Japanese language and culture is a plus

PlayStation builds worldwide online services that need low-latency, secure, and reliable client–server communication for millions of users and services. We want an engineer committed to platform development, skilled in networking, application routing, and platform abstractions who enjoys converting architectural plans into stable, repeatable systems.

This role centers on crafting and deploying collaborative application routing and networking platforms. These platforms use Kubernetes along with modern gateway and service mesh technologies. They support the exchange of information both from client to service and between services across PlayStation’s hybrid infrastructure.

Responsibilities

In your role as a Platform Engineer at PlayStation, you will:

• Compose, develop, and maintain common application routing frameworks that facilitate communication spanning client requests to service responses as well as between services.
• Develop and improve routing capabilities through the Kong ecosystem, including Kong API Gateway, Kong Ingress Controller, and Kong Konnect.
• Enable safe traffic management approaches that support scalability, resilience, and controlled change.

Platforms for managing application routing

• Compose, build, and operate shared systems for managing application routing that enable client-to-service and service-to-service communication.
• Build and improve routing features with the Kong suite of tools (Kong API Gateway, Kong Ingress Controller, Kong Konnect).
• Facilitate secure traffic management methods that promote scalability, resilience, and regulated change.

Kubernetes & Service Connectivity

• Deploy and manage container-based routing and networking components on Kubernetes.
• Support east–west service connectivity within and across clusters, including service mesh-based solutions.
• Partner with Kubernetes platform teams to ensure routing infrastructure is reliable, scalable, and operable.

Platform Reliability & Enablement

• Increase the reliability, performance, and observability of application routing platforms.
• Integrate routing platforms into CI/CD and GitOps workflows.
• Provide clear conventions, automation, and documentation to enable application teams to adopt the platform effectively.

Requirements

• Strong background in networking and distributed systems, particularly client/server communication models.
• Hands-on experience operating application gateways, proxies, or traffic management platforms.
• Experience managing Kubernetes-based systems in production environments.
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience.

Networking & Protocols

Solid understanding of:

• HTTP, HTTP/2, HTTP/3, gRPC
• TCP and UDP traffic patterns

TCP and UDP traffic patterns

• Experience with L4/L7 routing concepts, load balancing, and traffic policy.

Platform & Systems

• Proven experience integrating Kong to provide enterprise middleware application routing implementations.
• Experience working with platforms that rely on configuration, control planes, or policy systems.
• Familiarity with DNS-based service discovery and naming strategies.
• Comfort working alongside infrastructure primitives such as networks, load balancers, and firewalls.

Skills & Knowledge

• Experience supporting globally distributed systems across regions, providers, and environments.
• Knowledge of gateway architectures, service mesh concepts, and internal service connectivity.
• Familiarity with modern platform practices: GitOps or equivalent experience, Infrastructure as Code, Automated policy enforcement.
• Knowledge of fundamental networking technologies such as BGP, eBPF, or overlay networking is an advantage.

Additional Attributes

• Strong communicator who can collaborate effectively across architecture, platform, and application teams.
• Comfortable working with distributed teams across multiple time zones.
• Product-minded, with a focus on developer experience, platform reliability, and adoption.
• Self-starter with a strong sense of ownership and a bias toward documentation and knowledge sharing.
• Experience contributing to or collaborating on open-source software is a plus.

We are looking for an inspirational and hardworking person to join the Platform Hosting Cloud Security Engineering team at SIE! You'll be joining a team of innovative engineers who are unified in their mission to make PlayStation the best and most secure gaming platform. This support is fulfilled by minimizing impact to the platform while ensuring security needs are met. This role is highly technical and requires a shown grasp of security principles and how they are applied to production environments. You will assist in the planning, building, development, testing, and management of security tools and processes that provide protection and visibility of our cloud environments.

Key Responsibilities

Service Mesh & API Security

• Deep expertise with service mesh architectures (e.g., Istio, Kong), to enable secure & reliable east-west service communication

• Extensive experience managing and configuring API gateways (e.g. Kong, Amazon API Gateway) for internal and external services, including:

• Authentication and authorization through OIDC, OAuth2, JWT, and mTLS

• Secure API exposure and traffic governance

Certificates & mTLS Management

• Strong experience managing PKI and certificate lifecycles, including issuance, rotation, and revocation

• Practical experience deploying and managing mTLS within distributed systems and Kubernetes workloads

• Experience integrating certificate authorities (CAs) and automating certificate management (e.g., cert-manager or similar tools)

• Understanding of trust models and certificate chain validation in zero-trust environments

Security Hardening & Zero Trust

• Strong background in security hardening and zero-trust architecture, including:

• Enforcing default mTLS across workloads

• Carrying out infrastructure-level authentication and authorization

• Crafting and maintaining fine-grained access control policies

• Experience building and maintaining zero-trust security models across multi-cluster or distributed systems

• Write and detail security policies and practices with clear, practical mentorship to ensure understanding and effective implementation

Kubernetes Security & Access Control

• Strong experience securing Kubernetes environments, including:

• Implementing namespace isolation and protection strategies

• Crafting and enforcing access controls and policies

• Managing service accounts and workload identities securely

• Familiarity with Kubernetes security guidelines, including least privilege access, network policies, and workload segmentation

Qualifications

Technical Skills & Platform Experience

• Bachelor's degree or equivalent experience required

• Proficiency in scripting and programming languages such as Python and Go

• Demonstrated experience applying and upholding security governance frameworks, including security policy enforcement and compliance controls

• Hands-on experience working with multi-cloud environments, particularly AWS and GCP

• Strong experience with Kubernetes and containerized environments

• Build, and implement security controls and frameworks

• Experience implementing security guidelines (mTLS, OAuth2, JWT, RBAC, ABAC)

• Detect security gaps, and lead efforts to mature security tooling and operational processes

• Work closely with product and platform teams to define system requirements, engineer, and implement cloud based security applications and controls

• Write code to automate security processes which seamlessly integrate into code builds and deployments, applying DevSecOps processes and tools

• Develop, and deploy automation solutions that help audit, secure, and affect changes across multi-cloud environments

• Reviewing tools for improving platform availability using automated protection mechanisms

• Experience with monitoring and observability tools (Grafana, Datadog)

• Research and recommend new technologies and collaborates on solutions

• Excellent written and oral communication skills. Strong social skills include the ability to articulate to both technical and non-technical audiences. Also, strong analytical and problem-solving skills.

• Technical certifications or other demonstrations of passion in security and technology such as CISSP, CCSP are a plus!

Principal Engineer, Developer Experience (DevEx)

Location: Hybrid / Remote Eligible

Why PlayStation

At PlayStation, we build the platforms and services behind some of the world’s most iconic entertainment experiences.

As our engineering organization grows, Developer Experience (DevEx) has become a strategic focus. We are investing in a unified, intelligent, and opinionated engineering ecosystem that enables teams to move faster, build with confidence, and focus on creating value.

This role helps shape how engineering is done across PlayStation.

The Role

We are looking for a Principal Engineer to lead Developer Experience (DevEx) at scale.

In this role, you will treat developer experience as a product—driving platform adoption, reducing friction across the software development lifecycle, and delivering measurable improvements in productivity, quality, and reliability.

You will work across organizations, partnering with senior engineering leaders to influence standards, platforms, and long-term technical direction.

What You’ll Do

• Define and drive the DevEx strategy across PlayStation.

• Own developer experience as a product, with clear roadmaps and success metrics.

• Identify and eliminate friction across the software development lifecycle.

• Drive platform-first adoption of CI/CD, testing, and lifecycle automation.

• Define and promote golden paths for building, deploying, and operating services.

• Lead the evolution of lifecycle automation platforms.

• Reduce tooling fragmentation through consolidation and strong defaults.

• Influence engineering practices to improve delivery speed, quality, and reliability.

• Partner with senior leaders to align DevEx investments with business priorities.

• Represent DevEx strategy in senior technical and leadership forums.

What We’re Looking For

• Experience leading large-scale platform, infrastructure, or developer productivity initiatives.

• Ability to influence engineering practices across multiple teams or organizations.

• Strong understanding of CI/CD, testing, deployment, and service operations.

• Experience balancing standardization with developer autonomy.

• Proven ability to translate technical strategy into measurable outcomes.

• Clear and effective communication skills.

• Bachelor's degree or equivalent

Nice to Have

• Experience building internal platforms as products.

• Familiarity with developer portals (e.g., Backstage).

• Experience with application lifecycle management or automation at scale.

• Exposure to AI-assisted engineering or automation workflows.

• Passion for improving developer experience and engineering excellence.

Why You’ll Love This Role

• Shape how engineering is done at PlayStation.

• Impact thousands of developers and millions of players.

• Work on long-term, high-impact platform initiatives.

• Partner with strong technical leaders across the company.

• Turn developer pain points into durable, scalable solutions.

Senior Service Reliability Engineer 

As a part of Sony Interactive Entertainment, the Gaming, Developer & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. 

Our Site Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. Our SREs focus on three main things: overall ownership of production, production code quality, and deployments. The successful candidate will be self-directed and able to participate in the way we make decisions at different levels. 

We expect our SREs to have opinions on the state of our service and provide critical feedback during different phases of the operational lifecycle. We are engaged throughout the software development lifecycle, ensuring operational readiness and stability. 

What you'll be doing: 

• Taking a leadership role in ongoing improvements in Reliability and Scalability 

• Work closely with SRE Management to define KPIs, processes and drive continuous improvement 

• Influence the architecture and implementation of solutions within the division 

• Mentor more junior SRE staff and enable them for success 

• Act as a voice to represent SRE in the wider organisation 

• Represent the operational scalability of solutions in the wider division 

• Lead small-scale projects from inception to implementation 

• Design platform-wide solutions and provide technical leadership during their implementation 

• Demonstrate a high-level of organizational skills and initiative in the role 

What we're looking for:

• Minimum of 7+ years working experience in Software Development and/or Linux Systems Administration role. 

• Strong interpersonal, written and verbal communication skills. 

• Available to be scheduled in on-call rotation. 

Skills & Knowledge:

• Proficient as a Linux Production Systems Engineer, with experience managing large scale Web Services infrastructure. 

• Development experience in one or more of the following programming languages: 

• Python (preferred) 

• Bash, Go, Java, C++, or Rust 

• In addition, experience with at least 3 of the following topics: 

• Distributed data storage at scale (Hadoop, Ceph) 

• NoSQL at scale (MongoDB, Redis, Cassandra) 

• Data aggregation technologies. (ElasticSearch, Kafka) 

• Scaling and running traditional RDBMS (PostgreSQL, MySQL) with High Availability 

• Monitoring & alerting (Prometheus, Grafana), and Incident Management toolsets  

• Kubernetes and/or AWS (deployment and management)  

• Software distribution (Package management and distribution at scale) 

• Configuration management (ansible, saltstack, puppet, chef) 

• Software performance analysis and load testing (QA or SDET experience: a plus) 

 What you'll be doing: 

• Taking a leadership role in ongoing improvements in Reliability and Scalability 

• Work closely with SRE Management to define KPIs, processes and drive continuous improvement 

• Influence the architecture and implementation of solutions within the division 

• Mentor more junior SRE staff and enable them for success 

• Act as a voice to represent SRE in the wider organisation 

• Represent the operational scalability of solutions in the wider division 

• Lead small-scale projects from inception to implementation 

• Design platform-wide solutions and provide technical leadership during their implementation 
  
  
• Demonstrate a high-level of organizational skills and initiative in the role 

Senior Software Engineer - Performance & Tooling

Aliso Viejo, CA

The vision

As a Senior Performance & Tooling Engineer, you will design and build advanced performance testing and monitoring tools. Your work will enable development teams to measure, optimize, and scale system performance across Linux, CPU, DPU, and PCIe environments. This role offers the opportunity to work on deeply technical, low-level engineering challenges that have a direct impact on product performance and reliability.

What you’ll do

• Design, build, and own a performance tooling suite across CPU/DPU/PCIe.

• Develop load generators to saturate PCIe, NICs, and storage paths; model real-world and worst-case network/storage traffic.

• Instrument the stack with Linux perf, ftrace, and eBPF to capture timings, contention, cache/memory effects, and I/O paths.

• Create repeatable experiments to characterize throughput, latency, jitter, tail behaviors, and scalability limits.

• Build automated performance testbeds and CI pipelines that run on every change (smoke, regression, soak, and chaos scenarios).

• Establish golden signals, SLOs, and dashboards; visualize trends and regressions for fast triage.

• Perform deep root-cause analysis across userspace, kernel, drivers, and firmware; propose and land fixes.

• Collaborate with kernel, networking, storage, and hardware teams to optimize across the x86-64 microarchitecture and PCIe topologies.

You’re a great fit if you have

• BS in Computer Science / Software Engineering, or 5+ years building low-level performance and load-testing tools required.

• Proficiency in one or more systems languages (C/C++/Rust) and scripting for automation (Python/Bash).

• Mastery of Linux performance monitoring & tracing (perf, ftrace, eBPF/bcc/libbpf) in production environments.

• Deep understanding of the x86-64 microarchitecture.

• Strong knowledge of PCIe (link training, lanes, bandwidth math, peer-to-peer, DMA) and device/driver interactions.

• Comfort navigating kernel/userspace boundaries, syscalls, io_uring, and zero-copy I/O.

• Experience building reproducible experiments, analyzing large trace datasets, and communicating insights clearly.

• Excitement for open-ended problems, turning fuzzy ideas into solutions.

• Curiosity foron emerging tech, including AI dev tools and introducing those that are pragmatic and boost developer velocity.

 Bonus XP

• DPU/NIC experience (e.g., queues, RSS, offloads, AF_XDP, SmartNICs/BlueField).

• High-performance I/O: DPDK, SPDK, NVMe/NVMe-oF, RDMA/RoCE, iSCSI, storage stack tuning.

• Observability stacks (e.g., perf ETM, BPF ring buffers, Prometheus/Grafana, OpenTelemetry) and flamegraph tooling.

• You take ownership of problems and feel empowered to fix them.

• You spot gaps, draft solutions, and rally teammates without waiting for detailed specs.

• You stay calm when priorities change (they will), communicate trade-offs, and keep momentum.

• Thrive in fast iterative cycles with quick reviews that drive continuous improvement and progress.

• Knowledge of Japanese language and culture is a plus.

• You enjoy playing video games!

Data Center Operations Engineer

Location: Aliso Viejo / Los Angeles

Status: On-Site to both locations 

Why Join Us?

At Sony Interactive Entertainment, our data center operations team plays a critical role in supporting the infrastructure behind a global gaming platform. This role offers the opportunity to work hands-on in production environments, contribute to large-scale infrastructure deployments, and develop strong operational expertise within a high-performing global team.

Sony Interactive Entertainment is seeking a Data Center Operations Engineer to support our production data center environments. This role is part of the Data Center Operations team and is responsible for the hands-on deployment, maintenance, and support of infrastructure within live production facilities.  If you are detail-oriented, operationally disciplined, and enjoy working directly with physical infrastructure, we would love to hear from you..

The primary focus of this position is day-to-day data center operations — including hardware installations, break/fix activities, inventory management, and operational process support. This role works closely with Systems Engineering and Network Engineering teams to provide reliable on-site infrastructure execution in support of critical production services.

This position requires strong attention to detail, comfort working in live environments, and a disciplined approach to change management and operational standards.

What You’ll Do

• Deploy (rack and cable) new server and infrastructure hardware across data center locations.
  

• Perform hardware break/fix activities including replacement of drives, RAM, CPUs, power supplies, and other server components.
  

• Troubleshoot and support existing infrastructure to ensure production environments remain stable and operational.
  

• Maintain accurate asset inventory and lifecycle tracking records.
  

• Support vendor RMA processes and coordinate hardware returns and replacements.
  

• Assist in documenting and refining operational processes and procedures.
  

• Coordinate with Procurement to track hardware orders and deliveries.
  

• Support structured cabling activities to ensure installations meet defined standards.
  

• Execute approved change activities in live production environments in accordance with change management procedures.
  

• Provide on-site support to Systems and Network Engineering teams during deployments and maintenance windows.
  
  

Who You Are

• 2+ years of experience working in a production data center environment.
  

• Hands-on experience deploying and supporting server hardware.
  

• Experience replacing hardware components such as drives, RAM, CPUs, motherboards, and power supplies.
  

• Familiarity with asset management tracking and reporting.
  

• Understanding of vendor RMA processes.
  

• Strong understanding of data center operational best practices.
  

• Working knowledge of change management principles in online production environments.
  

• Highly organized with the ability to manage multiple tasks simultaneously.
  

• Strong interpersonal and communication skills with the ability to work collaboratively.
  

• Comfortable working in hands-on environments, including lifting and racking equipment up to 50 lbs unassisted.
  

• Valid driver’s license required.
  

• Up to 30% travel required with this position.

Location: Also Viejo / Los Angeles