The role…

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Role…

At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request.

A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Main Duties

• Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
• Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
• Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Assist runners and bussers when possible with expo and service bar tickets to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, carry or lift at least 20 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales.

A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails!

Main Duties

• Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar
• Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area
• Educate guests and members about beverage options learned through House Tonic trainings
• Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining
• Collect payment on all sold items and operate a cash register
• Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol
• Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience
• Serve customers in a friendly and helpful manner
• Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks
• Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• 2+ years’ experience working in high-volume F&B operation
• Craft cocktail experience and working with seasonally influenced perishable items
• Experience making coffee drinks a plus
• Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency
• Strong communication and people skills
• Flexible schedule and reliable
• Tips certified
• Micros a plus

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Scope of the Job

Job Purpose:    

Senior Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our House. Through the planning, outreach and welcome, to team engagement during each member visit. Senior Member Relations Managers play a crucial role overseeing the relationship between members, operations, membership and member events.. Their presence around the House will not only be that of the face of the house, but also provide a friendly, fun and professional approach for all members and guests.

Acts as the Maître D' for all PWK, HVM, and special occasion dining, serving as the dedicated point of contact from reservation to dining experience

Senior Member Relations Mangers are responsible for the MRM’s development and coaching and wider motivation to the team.

Key Responsibilities:

In House Experience:

• Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person.
• Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception (table touches, introductions, etc.) through to Open Table and members seated in restaurants.
• On the floor, support F&B and Club Reception to touch tables, collect member feedback on service, food, atmosphere and satisfaction.
• Arrange and/or deliver sense of generosities (SOGs) for special occasions for dining guests.
• Attend pre-shifts and manager line up, update the teams on pertinent shift needs.
• Update members Open Table notes with anything pertaining to service preference.
• Where needed, take the initiative to provide service support to ensure a great member experience (refill waters, bus tables, run a dish)
• During peak hours and large events, support the Front Desk, and member check-in to ensure that members and guests can access the House as quickly and efficiently as possible.
• Where there is a screening room, oversee the member attendance, signing in members and ensuring the correct guests are attending.
• Assist with events check-in (large scale parties, screenings, ticketed events) and ensure our members always come first, minimize tensions or issues.
• Take the initiative to create memorable personal outreach moments for special occasions (birthday, wedding, births, promotions)
• Work with Head Membership Manager of the House to host/co host new Member Introductions, hosting one on one intros and helping support the initiative to have all members receive an intro.

Bedroom/Hotel Experience (This is only applicable to houses with bedrooms and not this loacation):

• Ensure there is a focus on member bedroom stays, review arrivals weekly and daily so they are checked for special treatment, requests, all PWK/FHM requests are met and welcome notes are written daily.
• Handle pre-check of all PWK/VIP/FHM rooms and they are ready for arrival.
• Arranging amenities for hotel guests as requested, making yourself available and the key point person so that guests know you’re their contact.
• Meet all PWK/VIP/FHM upon arrival or during their time at the House, arranging amenities as requested and making yourself available as the key point person so that guests know you’re their contact.
• Maintain high quality and clear reservation notes, checking and activating, updating systems.

Member Management In The House

• Positively grow relationships and connections with all members so that they know you and your role at the House, and lead as the point of contact for all our PWKs and FHM.
• Oversee and make decisions in the real time handling and management of members and their guests in the Houses, including behavioral issues, extended guest lists, one offs and special requests.
• Create and maintain clear behavior notes following an incident in the House so that the Head of Membership can follow up the next day.
• Work with the GM/AGM and Director of MR on recovery on any issues, develop opportunities or create solutions to elevate the member experience. Timely follow through with members is key.
• Add information to the snapshot and provide relevant information about member feedback, House experience including any challenges or issues (membership portion)
• Be able to use Micros and work with the goodwill/badwill budget of the Houses to comp some members bills when needed in support of recovery or other issue.

House Atmosphere and Environment

• Ensure the House has a positive vibe and energy, consistently being the best version of yourself, being friendly and approachable whilst always looking presentable and having fun at work whilst showing that you care.
• Ensuring music, lighting, smell and team member energy in the House is maintained to the typical Soho House standard.
• Ensure a smooth handover to colleagues at the end of the day, whether that is other member relations team or membership.

Membership Development

• Promote our member events to all members to drive attendance and increased bookings.
• Work with MEM to drive higher attendance to our events. Attend and support member events.
• Participate and help create events that fit the needs of the House's demographic and House Identity Plan, being inclusive, varied and appealing to all members.
• Work with the GM, Director/Head of MR and head of Membership over Committee Meetings and gather member feedback to tailor experiences/activities to the need of the House around what is happening in the city (i.e. host a table for the Summit)
• Work with Director of MR on monthly focuses, using service feedback (mystery shopper reports) to host trainings specific to a concern or issue, and area of focus to flag at pre-shifts.
• Work with Director of MR / FOM in implementing any new system or SOP pertaining to members (new check-in system, connect, House pay, etc)

Additional Duties

• Leads, coaches, and develops the MR Manager(s) at the House, including scheduling, performance, and day-to-day oversight.
• Additional in-house support for large scale events and task force.
• In-house point of contact for PWKs, HVM and Soho 1.
• Acts as the primary escalation point for member requests, issues and PWK needs.
• Sets the standard and maintain the member experience including ownership of SOGs, new SOPs.
• Serves as the key connector between MR, Ops, Membership, and the GM, making sure communication is shared with appropriate departments.
• Attend in House HOD meetings to speak on Member Relations and areas of focuses.

Measures of Success:   

• Build a strong relationship with the General Manager, the Director of Member Relations, the Membership and Reception teams and the HOD’s to ensure a seamless member experience.
• Consistently high feedback and member recognition; High scores) Chili and mystery shops)
• Maximised objectives of each individual House, whilst celebrating their members, whether Local or Every House and ensuring that each visit is a positive one.
• Increased House visits from all members but especially PWKs/FHMs.

Budget Responsibilities:              

• Work within the guidelines for goodwill set by the annual budget
• Support member retention and work to deliver retention budgets

Direct Reports: Member Relations Manager

Business Context

Reports to:        General Manager, dotted to Head of MR

Structure            Specific to each House

Challenges / Priorities:  Specific to each location/as specified in interviews and objectives/goals

Key Contacts/ Stakeholders:

Internal:            

• Club Director (if applicable)
• Head of Membership/Membership Manager
• GM
• Head of Events

Position Profile

Experience Required:   

• 1+ year as  Maitre -D or similar experience.
• A highly social, outgoing individual who values personal interactions
• Organised and efficient, capable of managing many different moving parts at once
• Strong communication skills and ability to work across teams
• Someone who is capable of taking the initiative and feels passionately about Soho House and its members.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, the Backserver responsible for representing the highest standard of service and respected example for their peers to look to for support. As a Backserver, you are responsible for coordinating daily setup and resetting tables according to the seating plan, in addition to delivering food quickly and professionally to guests in line with proper standards of service.

A successful Backserver will portray high levels of organization and have a keen attention to detail, follow through, and the ability to multitask and prioritize needs while maintaining composure, focus and productivity.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and bar area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• Minimum of 1-2+ years of Food & Beverage experience
• Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
• Ability to multitask and work in a fast-paced and demanding environment that doesn’t sacrifice quality with quantity
• Flexible schedule and ability to work nights, weekends and holiday’s when needed
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The Role…

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, a Line Cook II is responsible for maintaining a station or two, seamless preparation of food and sauces, and assisting Senior Chefs with service. As Line Cook II, you thrive in fast-paced environments and positively influence the team by demonstrating highly skilled abilities of two stations and remaining calm during a busy service.

A successful Line Cook II is a critical member of the team due to the focused and appreciated culinary abilities in two or more stations. Although not skilled in all stations, a Line Cook II is hyper-specialized and has a proven ability to execute all menu items properly from prep to plate and deliver top-quality dishes from two or more stations.

Main Duties

• Responsible for learning ingredients on all menu items and able to produce consistent and quality dishes in fast-paced and demanding environments and on two stations.
• Daily support in prep as well as kitchen maintenance, equipment, and inventory when needed.
• Daily responsibilities also include preparing food items in the pantry, fry station, and other kitchen areas while adhering to allergy requests and specific dish alterations.
• Prepares all food items as directed in a sanitary and timely manner. In addition, be able to comply with safety, sanitation and food handling procedures.
• Follows recipes, portion controls, and presentation specifications as set by the Kitchen while paying attention to cooking temps and quality to reduce additional costs.
• Assist with inventory to support the kitchen operating at a sustainable food cost.
• Sets up stations according to Kitchen guidelines, and maintains a safe, clean, organized, and stocked work area.
• Production and a-la-carte dish(s) execution. Including weekend feast ideas and team meals.
• Work towards specific goals and Soho House Standards for speed of service goals and consistent experience for Soho House Standards for service; 3-8-10
• Ensure proper time and attendance procedure is followed when clocking in and out for shifts and breaks.
• Support Executive Sous and Jr. Sous with pre and post-service meeting when requested.
• Positive influence for teams under pressure and provide a welcoming work environment that increases staff morale.
• Attend “Cook House” trainings and support the mentoring and education of new and existing team members on areas they are looking to go.
• Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
• Be committed to providing quality service and food knowledge.

Required Skills/Qualifications

• Minimum of 2+ years’ experience in a fast-paced, upscale and approachable environment of professionals
• Strong understanding of professional cooking and encompasses educated knife-handling skills.
• Food handler’s certificate
• Strong communicator, able to take direction, team player mentality.
• Proactive ability to build professional relationships with all leaders and kitchen team.
• Flexible schedule and ability to work morning, night, weekend and holiday’s (as needed)
• Proven ability to execute all menu items and properly prepare and deliver top-quality dishes on all stations.

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8-10 hours.
• Fast-paced movements are required to go from one part of the kitchen and storage areas to others.
• Must be able to move, pull, carry, or lift up to 50 pounds on occasion and 35 pounds regularly.
• Occasional environmental exposures to cold, heat, and water
• Occasionally kneel, bend, crouch, and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental, and Vision as well as a Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month, we hold a series of fun events which you can sign up for.
• Team Meal: While on duty in our Houses and restaurants you will be provided with a substantial meal free of charge.

The Role…

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, the Bar Manager is responsible for overseeing the entire beverage program and bar team to ensure optimal staff/guest experience and budget is achieved. The Bar Manager will promote and grow the bar standards, hire and train bar staff, and ensure that members and guests receive top quality drinks and service. The Bar Manager will also manage inventory, plan promotional events, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximize member / guest satisfaction.

Responsible for maintaining and delivering consistent results and opportunities to increase sales, manage costs in accordance with budget, and better the member experience. This role is held by a manager that is observant and can think critically and efficiently. They are a skilled communicator with excellent problem solving, observational, and interpersonal skills; this role has a passion for all things beverage!

Main Duties

• Lead the ongoing betterment of all aspects of the beverage program, from product to process and from engaging staff to developing staff
• Maintain and improve beverage cost KPI’s to ensure optimal financial performance and profitability as determined by company agreed metrics, objectives, and targets
• Maintain quality control and consistency throughout menu creation and process compliance by the entire beverage team.
• The Bar Manager has a known presence in the front-of-house during shifts to members, employees, and co-managers. This role speaks frequently with members and guests, and is always increasing their knowledge of the member experience.
• The Bar Manager acts as support for their bar and floor staff, offering aid as an extra hand in all capacities: staff supervisor, POS (regular functions, comps, voids), scheduling coordinator, and co-manager for all front and back-of-house needs
• Assure all procedures and standards are correct and staff is trained on discussing new / existing options with guests
• Manage a safe, productive and positive work environment by overseeing an efficient bar operation and process is followed
• Organize regular team meetings, trainings (House Tonic), educational opportunities to develop and strengthen product knowledge and steps of service while keeping communication open, concise, constructive and timely
• Partner with US Support team, including US Head of Beverage, to leverage vendor relationships and minimize margins to maximize profits
• Manage all inventory management, staff scheduling, and purchasing
• Adhere to all legal requirements (i.e. Wage and Hour/Breaks, Health and Safety, etc.) as well as schedule staff, manage labor, payroll, staff complaints and disciplinary procedures as well as performance and appraisals
• Responsible for Mystery Shopper Reports results and staff development
• Participate as an active member of the management team in decision making processes, attending required meetings, etc.
• Oversee daily/shift schedules; make any necessary changes per business need and budget.
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• Must have 5+ years supervising and managing a high-volume F&B operation
• Proven track record of leading a professional, efficient, high quality, service-oriented operation
• Must be highly organized, efficient and detail oriented with excellent interpersonal/relationship building skills
• Must be proficient in the use of MICROS (or similar POS), Microsoft Word, Excel and Outlook
• Must have proven success managing the operations of a beverage program: recipes, menus, COS, scheduling, inventory, and guest satisfaction
• Must have experience managing P&L’s, supervisory, coaching and staff development experience
• A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House, a Line Cook II is responsible for maintaining a station or two, seamless preparation of food and sauces, and assisting Senior Chefs with service. As Line Cook II, you thrive in fast-paced environments and positively influence the team by demonstrating highly skilled abilities of two stations and remaining calm during a busy service.

A successful Line Cook II is a critical member of the team due to the focused and appreciated culinary abilities in two or more stations. Although not skilled in all stations, a Line Cook II is hyper-specialized and has a proven ability to execute all menu items properly from prep to plate and deliver top-quality dishes from two or more stations.

Main Duties

• Responsible for learning ingredients on all menu items and able to produce consistent and quality dishes in fast-paced and demanding environments and on two stations.
• Daily support in prep as well as kitchen maintenance, equipment, and inventory when needed.
• Daily responsibilities also include preparing food items in the pantry, fry station, and other kitchen areas while adhering to allergy requests and specific dish alterations.
• Prepares all food items as directed in a sanitary and timely manner. In addition, be able to comply with safety, sanitation and food handling procedures.
• Follows recipes, portion controls, and presentation specifications as set by the Kitchen while paying attention to cooking temps and quality to reduce additional costs.
• Assist with inventory to support the kitchen operating at a sustainable food cost.
• Sets up stations according to Kitchen guidelines, and maintains a safe, clean, organized, and stocked work area.
• Production and a-la-carte dish(s) execution. Including weekend feast ideas and team meals.
• Work towards specific goals and Soho House Standards for speed of service goals and consistent experience for Soho House Standards for service; 3-8-10
• Ensure proper time and attendance procedure is followed when clocking in and out for shifts and breaks.
• Support Executive Sous and Jr. Sous with pre and post-service meeting when requested.
• Positive influence for teams under pressure and provide a welcoming work environment that increases staff morale.
• Attend “Cook House” trainings and support the mentoring and education of new and existing team members on areas they are looking to go.
• Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
• Be committed to providing quality service and food knowledge.

Required Skills/Qualifications

• Minimum of 2+ years’ experience in a fast-paced, upscale and approachable environment of professionals
• Strong understanding of professional cooking and encompasses educated knife-handling skills.
• Food handler’s certificate
• Strong communicator, able to take direction, team player mentality.
• Proactive ability to build professional relationships with all leaders and kitchen team.
• Flexible schedule and ability to work morning, night, weekend and holiday’s (as needed)
• Proven ability to execute all menu items and properly prepare and deliver top-quality dishes on all stations.

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8-10 hours.
• Fast-paced movements are required to go from one part of the kitchen and storage areas to others.
• Must be able to move, pull, carry, or lift up to 50 pounds on occasion and 35 pounds regularly.
• Occasional environmental exposures to cold, heat, and water
• Occasionally kneel, bend, crouch, and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental, and Vision as well as a Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month, we hold a series of fun events which you can sign up for.
• Team Meal: While on duty in our Houses and restaurants you will be provided with a substantial meal free of charge.

The role…

At Soho House a Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

Main Duties

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuating all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have OpenTable and MICROS experience
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8-10 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.