What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

Overview

As the Industrial Engineer - Warehouse Design & Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.

This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.

What You’ll Do

Warehouse Design & Engineering

• Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.
• Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.
• Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.
• Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.

MHE & Automation Engineering

• Specify, evaluate, and engineer material handling and automation systems including:
• Conveyors, sorters, and divert systems
• Pick modules, pallet flow, case flow, and mezzanines
• AMRs, AGVs, and goods-to-person solutions
• Packaging, labeling, dimensioning, and weighing systems
  
  
• Develop functional specifications, throughput targets, and redundancy strategies for automation systems.
• Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.

Capacity Modeling & Data Analysis

• Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.
• Analyze peak scenarios, seasonality, and failure modes to stress-test designs.
• Quantify trade-offs between labor, automation, space utilization, service levels, and cost.
• Use post-launch operational data to refine assumptions and continuously improve design standards.

Financial Analysis & Business Case Development

• Develop CapEx and OpEx estimates for MHE and automation investments.
• Support ROI, payback period, and total cost of ownership analyses.
• Partner with Finance and Leadership to support capital planning and investment decisions.
• Drive standardization across facilities to reduce engineering variability and lifecycle cost.

Launch Support & Continuous Improvement

• Support warehouse launches and expansions through go-live and stabilization.
• Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.
• Perform post-launch audits and feed learnings back into network design standards and playbooks.
• Document and maintain reference designs, engineering standards, and best practices.

What You’ll Need

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.
• 5+ years of experience in warehouse design, material handling engineering, or automation.
• Proven experience designing high-volume distribution or fulfillment centers.
• Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.
• Proficiency in AutoCAD or similar layout and design tools.
  
  

Preferred Qualifications

• Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.
• Familiarity with WMS concepts and system integration dependencies.
• Greenfield warehouse launch experience.
• Experience working directly with automation integrators or MHE vendors.
  
  

Key Attributes

• Strong systems thinker with the ability to design for scale, peak, and failure scenarios.
• Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.
• Practical, operations-aware engineer who values simplicity, maintainability, and standardization.
• Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Fort Worth, TX

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Fort Worth Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $16/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Fort Worth, TX 

Morning shift hours: 

DA (Sunday - Wednesday 6:30 AM - 5:00 PM)

DE (Wednesday - Saturday 6:30 AM - 5:00 PM)

DS (Saturday - Tuesday 6:30 AM - 5:00 PM)

DT (Friday - Monday 6:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.

What you'll do:

• The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
• Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
• The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
• Build sustainable, long-term relationships with merchants
• Educate merchants on service offerings and help them proactively plan to minimize issues
• Support merchant’s projects and assist throughout their lifecycle
• The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

What you'll need:

• 1-2 years of experience in a Customer Service position
• 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
• Bachelors Degree or equivalent work experience