CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano Travel is seeking an Operations Supervisor to support our team. The Operations Supervisor leads and develops travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance.

Roles and Responsibilities include, but are not limited to:

• Supervise assigned travel consultants creating a cohesive team culture and developing them into strong travel consulting professionals with a focus on improvement of KPIs, performance monitoring, training, coaching and scheduling.
• Ensure service level requirements with real-time management of phones, emails and queues; make staff adjustments to adapt to unexpected volume spikes. 
• Serve as coach and professional development resource for travel consultants on the team, to include encouraging directed and ongoing individual technical skills and customer service skills development.
• Perform as subject-matter expert on specific government contracts for requirements, provisions and other service details
• Work under the direction and guidance of the Operations Manager to monitor individual and team performance goals.
• Serve as a SME when working with development, implementation and technology
• Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance
• Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented
• Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements
• Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
• Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals
•  

Basic Qualifications:

• Minimum of 5 years of managing travel services, specifically global travel
• Extensive experience with service details, requirements and well-versed in government regulations including the FTR and JRT regulations and Fly America Act
• Government travel experience to include global travel
• Proven record of meeting and exceeding customer expectations by managing customer service to agreed SLA's related to telephone, quality, and productivity 
• Subject-matter expert for teams on technical and procedural subjects, government regulations, complex travel requests and assigned contract service details.
• High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience.
• Proactive approach to systems and processes.
• Ability to identify and correct issues before they become problems.
• Focus on process improvement and key performance indicators.
• Display initiative and ownership and capability of making sound judgements.
• Positive role model for all staff and lead by example
• Communication skills.
•  

Desired Skills:

• Bachelor's Degree preferred

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking an Operations Manager, Governmnt to support our growing team. This position is remote.  

The Operations Manager functions as the subject-matter expert for the specific government contracted accounts that are assigned to their respective team, and therefore must be fully knowledgeable of all requirements, provisions, and other service details that are stated in the contract for services. The Operations Manager is responsible to work closely with their Team Leads to create a cohesive team culture, while helping them to develop into strong professionals.   

Responsibilities include, but are not limited to:

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement.

• Serve as a problem-solving resource and trainer for team members.

• Ensures that the Team Leads perform required agent call monitoring on a monthly basis.

• Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs.

• Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts.

• Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner.

• Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability.

• Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer.

• Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services.

• Provide required reports to clients on a monthly basis.  To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.

Basic Qualifications:

• High School Diploma or GED
• 5 or more years of corporate or government travel consulting experience
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
• Strong knowledge of Worldspan and SABRE

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations;  Responds well to questions; Participates in meetings.

• Cost Consciousness - Contributes to profits and revenue.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

• Professionalism - Reacts well under pressure; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance

• Quantity - Meets productivity standards; Completes work in timely manner.

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Utility Travel Specialist to support our Vacation Travel team. This is a remote position. This position’s primary role is to support a group of Independent Contractors whose business is produced through a CI Azumano GDS and IATA. 

Responsibilities include, but are not limited to:

•  Working at the request of designated ICs for back-up coverage of their corporate, air and some leisure business.
• Serving as routine support for designated ICs for assistance with booking travel (air, cars & hotels), invoicing, general admin, etc.
• Providing outstanding customer service to ICs and their clients.
• Working as an air agent for ICs that do not provide GDS services to their clients.
• Other responsibilities as assigned by the VP/GM.

 Essential Duties include the following. Other duties may be assigned.

• A strong working knowledge of the Sabre GDS which includes faring, booking, ticketing, rule adherence, using scripts and modifying PNRs. Similar skills on TravelPort + would also be helpful.
• All reservations are researched through the various computer sources to analyze and evaluate lowest logical airfares, destination and travel product options. All customer service requests are responded to within the same business day.

Qualifications:                                                          

 To perform the job successfully, an individual should demonstrate the following competencies:

• Travel agent technical competencies required for this position are as follows:
  • Intermediate to high level of understanding of the Sabre GDS
  • Intermediate to high level of understanding of Microsoft tools
  • Intermediate to high level of booking and ticketing international air via the GDS and interpreting airline agreements
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Teamwork - Gives and welcomes feedback; Puts success of team above own interests.
• Cost Consciousness - Contributes to profits and revenue.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Reacts well under pressure; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

 Education and/or Experience                                                  

•  High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

 Language and Writing Skills                                                     

•  Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to interpret and comprehend tour and cruise group contracts.  Ability to write simple correspondence. 
• Written Communication - Writes clearly and informatively both in traditional letter writing and electronic communications; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano Travel is seeking an Operations Manager to support our team. The Operations Manager leads and develops team leaders and travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance.

Roles and Responsibilities include, but are not limited to:

• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals.

• Serve as a SME when working with development, implementation and technology

• Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance

• Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented

• Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements

• Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met

• Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

• Take calls and answer emails as necessary.

Basic Qualifications:

• High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience.

• Proactive approach to systems and processes.

• Ability to identify and correct issues before they become problems.

• Focus on process improvement and key performance indicators.

• Display initiative and ownership and capability of making sound judgements.

• Positive role model for all staff and lead by example

• Communication skills.

Desired Skills:

• Bachelor's Degree preferred

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Business Analyst to support our growing team. This position is remote.  

This role is ideal for an individual passionate about establishing disciplined business processes, documenting those processes, measuring the performance of processes, and guiding the organization using a disciplined analysis process to make optimal business decisions. The candidate will work closely with stakeholders to gather requirements, develop solutions, and ensure the quality and effectiveness of organizational business process and decisions that support travel operations. This position demands strong analytical, communication (written and oral), and consultative approaches to business process optimization.

This is a full-time employment opportunity, and the candidate MUST be a U.S. Citizen or permanent resident.

Responsibilities include, but are not limited to:

• Collect, review, analyze, manage, system and user requirements from executive leadership and translate them into documentation, presentations, or draft analysis.
• Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams.
• Leverage analytical techniques such as Return on Investment, Business Case Analysis, Decision Analysis and Resolution (DAR) to facilitate optimal business decisions within the organization.
• Experienced in creating diagrams such as activity diagrams, flow diagrams, etc.
• Research solutions to increase work efficiency.
• Ability to operate in a complex environment of multiple projects and stakeholders and to participate in several projects simultaneously.
• Knowledge of the partner and product lifecycle process.
• Perform solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.)
• Ensures that delivery of project requirements meets the requirements defined by the business customer
• Establishes knowledge of client business challenges and priorities to translate into opportunities
• Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
• Help deliver presentations to clients and management teams.
• Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
• Improve systems or processes by studying current practices, identifying process improvements, and designing modifications
• Follow and execute against the specific business analysis requirements as defined by the business organization
• Helps to establish the critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
• Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
• Helps establish project test strategy, methodologies, test plans as well as assist with test execution
• Provide weekly status reports; monthly updates highlighting the risks in the projects/tasks

Basic Qualifications:

• Bachelor's Degree and 3 to 5 years of relevant experience
• Versatility and ability to be successful working cross functionality across all departments of an organization (Finance, IT, Operations, Quality)
• Proven ability to produce high quality results (documentation, presentations, etc) wth significant attention to detail.
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
• Be a self-starter, someone that can operate independently with minimal guidance
• Experience working in large-scale system implementations with exposure in all phases of a project (from requirements through deployment)
• Evidence of business acumen to communicate effectively with business during day-to-day operations and delivery of IT services

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking an After-Hours Travel Consultant to support an existing client. The Travel Consultant provides expert travel guidance and ensures seamless travel arrangements for corporate clients.

This position requires on-site training in Virginia Beach, VA, but is remote once training is complete.

Roles and Responsibilities include, but are not limited to:

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then apply their knowledge of travel systems, airline reservation systems, hotel reservation systems, and car rental companies, Amtrak, etc. to secure cost-effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error, and Cancel), and initiate steps as prescribed in the applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status related to the pending travel (i.e., itinerary, local customs, passports, visas, vaccination certificates, and other advisories).
• Conduct routine research of travel industry changes, trends, and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.

Basic Qualifications:

• 2+ years of travel consultant experience

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Corporate Travel Consultant to support our growing team.  

This position is responsible for providing professional travel service assistance to specific corporate clients with whom CI Azumano has active contracted services arrangements, and in the manner prescribed in active service contracts.

Roles and Responsibilities include, but are not limited to:

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa’s, certificates of vaccination, and other advisories, etc.).
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.
• Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies.
• Serve as backup Consultant for other accounts/clients, as may be assigned.
• Must be able to work remotely in a separate designated office at home.

 Basic Qualifications:

• High School diploma or GED or one to three years of related experience and/or training, or equivalent combination of education and experience
• At least 2 years of experience in arranging domestic and international travel and shall be experienced in using the Global Distribution System Apollo and ticketing software.
• Proven quality to learn new processes and procedures and effectively apply them to meet the needs of the client or organization.
• Oral and written communication skills.
• Knowledge of a GDS, airline travel sites, online booking tools.
• Outstanding interpersonal and relationship skills.

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a GDS Script Writer to support our growing team. This is a remote position.

The GDS Script Writer’s primary responsibility is to build, modify, simplify and maintain a travel consultant scripting package in the GDS that improves agent efficiency and reduces errors and cost.

Roles and Responsibilities include but are not limited to:

• Write GDS scripts, test, debug, document and deploy new and modified code.
• Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.
• Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.
• Develop and maintain a full workflow process map of all scripting including future phases and those under consideration.
• Participate in code reviews for adherence to standards and specifications.
• Monitor processes for expected performance and respond to errors and emergency problems.
• Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information.
• Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required.
• Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
• Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
• Assume additional responsibilities as directed by management.

Skills and expectations

• Extensive knowledge of Worldspan and Travelport Plus.
• Optional: Programming skills on platforms that would integrate with multiple GDS systems
• Be aware of, and comply with, all corporate policies.
• Knowledge of the entire Microsoft Office suite of products
• Strong organizational skills required to handle multiple projects and priorities simultaneously.
• Must be able to work independently and complete deliverables on time and with the highest level of quality.
• Self-starter who takes initiative to proactively identify opportunities.
• Positive attitude required
• Travel knowledge required
• Team player required
• Ability to travel for projects or team meetings.

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a GDS System Trainer to support our growing team. This position is on-site at our Virginia Beach office.

This role will involve developing and delivering end-to-end process training, collaborating with cross-functional teams, and ensuring high-quality training outcomes within the travel management industry.

Responsibilities include, but are not limited to:

• Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes.
• Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+).
• Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development.
• Work closely with cross-functional teams to enhance throughput and optimize training processes.
• Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives.
• Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance.
• Proactively identify training needs based on performance metrics and deliver solutions accordingly.
• Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs.
• Create dynamic and engaging training content and presentations.
• Monitoring and reporting on the training outcomes and performance of the learners and providing coaching and support as needed
• Collaborating with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services
• Serve as backup Consultant for other accounts/clients, as may be assigned.
• Must be amenable to remote work in a separate designated office at home with occasional travel to training sites.

Qualifications

• High School Diploma or GED
• 2-3 years of experience in training and development within the travel industry
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
• Previous experience in training, preferably in the travel industry or the GDS systems
• Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus
• Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations.
• In-depth understanding of training KPIs and deliverables.
• Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness.
• Experience in designing and delivering end-to-end process training in a travel-related environment.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple training initiatives simultaneously.
• Previous experience in training, preferably in the travel industry or the GDS systems.
• Expertise in learning management systems (LMS) and e-learning platforms.
• Excellent communication, presentation, and facilitation skills

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking an Accounting Clerk to support our growing team. This position is remote.  

The Accounting Clerk performs accounting and clerical functions to support accounting operations.

Responsibilities include, but are not limited to:

• Processing and reconciling ARC data, which acts as the central system for airline ticket reporting
• Provide accounting and clerical functions to support the finance department
• Perform all necessary account, bank and other reconciliations
• Provide assistance and support to company personnel/customers/vendors
• Manage accounts receivable
• Prepare and submit customer invoices and statements
• Cash receipt client and vendor commission payments

Basic Qualifications:

• Knowledge of basic accounting procedures
• Competency in MS office
• Proficient in Excel
• Experience with accounting software and financial reporting
• Accuracy and attention to detail
• Well organized, critical thinking, able to work independently
• Good communication skills, both verbal and written

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Senior Technology Specialist to join our growing team. This is a remote position.

The Senior Technology Specialist serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across the organization. This role bridges strategic IT objectives with hands‑on technical execution, ensuring systems are secure, scalable, and aligned with business needs. The Senior Technology Specialist provides advanced troubleshooting, mentors junior staff, contributes to architectural decisions, and partners with stakeholders to drive continuous improvement, operational excellence, and innovation.

Roles and Responsibilities include but are not limited to:

Technical Leadership & Execution

• Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and/or collaboration platforms.
• Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and root‑cause analysis for complex issues.
• Lead technical deployments, upgrades, integrations, and migrations with minimal disruption to operations.
• Develop and enforce technical standards, configurations, and best practices.

Architecture & Strategy

• Contribute to system architecture, technology roadmaps, and lifecycle planning.
• Evaluate emerging technologies and provide recommendations aligned with business and security requirements.
• Ensure solutions adhere to organizational, regulatory, and security standards (e.g., NIST, ISO, CUI, etc., as applicable).
• Architect, implement, and manage Microsoft 365 services, including:
• Exchange Online Teams (including governance, recording, retention, and eDiscovery considerations) SharePoint Online and OneDrive Entra ID / Azure AD (identity, access control, conditional access)
• Microsoft Defender security suite Design and enforce Microsoft 365 governance frameworks, including:
• Tenant security configuration baselines
• Data classification, retention, and lifecycle policies
• External sharing and guest access controls
• Lead M365 migrations, tenant consolidations, hybrid integrations, and major platform upgrades.
• Serve as Tier 2/3 escalation for complex Microsoft 365 incidents impacting security, availability, or compliance.

Security & Compliance

• Implement security controls and configurations to protect systems and data.
• Participate in vulnerability remediation, incident response, and audit readiness activities.
• Support technical compliance execution for government and regulated frameworks, such as:
  • NIST SP 800 53 / 800 171
  • FedRAMP (supporting cloud adjacent controls)
  • CJIS, HIPAA, or state specific cybersecurity requirements (as applicable)
• Translate compliance requirements into technical controls, configurations, and operational processes.
• Lead effort for:
  • System Security Plans (SSPs)
  • POA&Ms
  • Control implementation evidence
  • Audit and assessment readiness
• Ensure M365 and related systems support CUI protection, data residency, logging, auditability, and access control mandates.
• Partner with security, legal, and compliance teams to address findings, risks, and remediation activities.

Stakeholder Collaboration

• Partner with business units, vendors, and IT leadership to gather requirements and translate them into technical solutions.
• Serve as a technical liaison between engineering teams and management.
• Present technical concepts and recommendations to non‑technical audiences.

Documentation & Knowledge Sharing

• Create and maintain technical documentation, diagrams, runbooks, and standard operating procedures (SOPs).
• Mentor junior engineers and specialists through coaching, knowledge transfer, and technical review.
• Contribute to operational maturity efforts, including automation and process optimization.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 7+ years of progressively responsible experience in enterprise IT environments.
• Advanced experience in one or more of the following areas:
• Cloud platforms (e.g., Microsoft Azure, AWS)
• Microsoft 365 / identity platforms
• Infrastructure (compute, storage, virtualization)
• Networking and security technologies
• Enterprise applications and integrations
• Proven ability to troubleshoot complex, cross‑platform technical issues.
• Strong documentation, communication, and collaboration skills.

Preferred Qualifications

• Relevant certifications (e.g., Microsoft, AWS, VMware, Security+, CISSP, or equivalent).
• Experience in regulated or government‑contract environments.
• Experience with automation, scripting, or infrastructure‑as‑code.
• Demonstrated experience leading technical initiatives or projects.

Core Competencies

• Technical depth and problem‑solving
• Systems thinking and attention to detail
• Security‑first mindset
• Continuous improvement orientation
• Mentorship and teamwork
• Ability to balance strategic thinking with hands‑on execution

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Client Services Manager.  This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The Client Services Manager will serve as the primary lead for onboarding and implementation of new User Agencies and will provide ongoing strategic support and account management to existing and prospective agencies.

Roles & Responsibilities include, but are not limited to:

Travel & Statewide Support

• Travel with STP staff to meetings throughout the state, at no additional cost to the State.
• Be available for on-site meetings in Sacramento, CA within twenty-four (24) hours’ notice, if requested by STP.
• Operate on a Pacific Time Zone (PT) (UTC -8:00) work schedule.

Implementation & Onboarding

• Lead the onboarding and implementation of new User Agencies
• Provide detailed implementation plans outlining specific actions, timelines, and milestones.
• Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking.
• Develop and manage a structured 90-day onboarding timeline to ensure a smooth and effective transition for each new User Agency.
• Oversee integration and configuration of:
  • Custom travel policies
  • Custom rule classes
  • Approval processes
  • User roles and permissions
  • Future system configurations
  • Ongoing site maintenance

Strategic Planning & Agency Development

• At the request of STP, develop comprehensive goals and tailored strategies specific to each User Agency.
• Establish and maintain strong professional relationships with both existing and prospective User Agencies.
• Provide proactive account management to ensure long-term engagement and program growth.

Performance Review & Opportunity Analysis

• Conduct, at minimum, a bi-annual analysis and review of the top ten (10) User Agencies, at the request of STP.
• Identify missed travel opportunities and new business opportunities.
• Align findings with each User Agency’s specific goals and strategic objectives.

CRM & Reporting

• Utilize the Customer Relationship Management (CRM) software designated by STP.
• Maintain accurate, up-to-date records of all User Agency activities.
• Track onboarding progress, agency engagement, and account development efforts.