Seneca Federal Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation

Seneca Federal Solutions has an immediate need for a Telecommunications Technician.  This role will support our government client and require up to 90% travel.  Candidates can be based anywhere but will be expected to travel to work on-site as contract needs require. This position requires a government clearance and regular NCIC and SF-86 background investigations.  To be eligible, candidates must be clearable. 

The Telecommunications Technician Installs and maintains all aspects of communication systems including wire and cable, facilities and equipment, centralized and distributed telecommunications systems and all peripheral equipment. Provides technical system support and capabilities including, but not limited to, installation, maintenance, modification and repair of telecommunications equipment, products and/or systems. Technical systems may be electro-mechanical or computerized and are typically integrated with or interconnected to larger systems. Incumbents typically perform work on-site, off-site, or at remote locations and can be expected to apply troubleshooting and diagnostic techniques to determine appropriate restoration or repair actions.

Roles and Responsibilities include but not limited to: 

• Determines routing and placement of cabling, wiring, and fiber optics.
• Performs physical installation of equipment and components (e.g. wiring, cabling, telephone instruments, microwave/satellite communication modules, necessary interface cards, modems, hubs, routers, multiplexors, equipment racks, etc.).
• Moves or relocates and reinstalls equipment.
• Responds to trouble reports, performs trouble shooting activities and repairs/replaces malfunctioning equipment and/or facilities.
• Ensures compliance with building and electrical codes.
• Documents and/or logs equipment/system installation and/or modification actions.
• Assists in planning and implementing departmental telecommunications and/or facility layout changes.

Basic Qualifications:

• Must be clearable and able to pass a federal background investigation
• Knowledge of communications wiring standards and installation practices.
• Knowledge of telecommunications switching and common control systems.
• Skill in the use of personal computers and software.
• Skill in the use and operation of test equipment and diagnostic software.
• Ability to physically install and configure equipment, connections, wiring, and cable working from layouts or plans.
• Skill in both verbal and written communication.
• Ability to read and understand technical manuals, schematic diagrams, and related documentation.
• Must be able to work at heights.
• Must be able to use standard and specialized hand tools, crimpers, screwdrivers, cutters, pliers, and power tools as needed.

Great Hill Solutions, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill Solutions is seeking a highly motivated and experienced individual to join our team as an Issue Resolution and Account Coordinator. The Issue Resolution Specialist/Account Coordinator manages the Defense Health Agency’s (DHA) Issue Resolution Process and the MHS GENESIS Account Provisioning process at assigned Defense Health Network Hubs in support of the Department of Defense (DoD) Electronic Health Record (EHR), to include system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users. This includes assignment and coordination of end-user MHS GENESIS required training. 

This is a full-time position. Occasional travel may be required.

Responsibilities include but are not limited to:

• Connect End Users with Cerner AMS and TMI in validating configuration changes
• Serve as an Enterprise consultant on workstream processes
• Liaise between the Site, DHA, HI, implementation teams, GSC, Tier 3, and DHMSM
• Monitor and manage Service Now Dashboards and MTF Visual Task Boards
• Communicate ticket resolutions to end-users, Account Coordinators, MHS GENESIS Trainers, and staff
• Assists end users with following enterprise system configuration change request and service interruption reporting standard operating procedures.
• Assesses, monitors, and reports status of EHR helpdesk tickets, taking appropriate actions when necessary.
• Coordinates local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff etc., when appropriate.
• Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high priority issues impacting the MTF.
• Manage MHS GENESIS end-user profiles and roles
• Coordinate and schedule training sessions, including ILT and CBTs
• Track and manage training rosters and user role assignments
• Troubleshoot common end-user account and role issues
• Collaborate with Solution Owners, Trainers, and Peer Experts to optimize MHS GENESIS roles
• Submit GSC tickets to create, modify, and manage end-user accounts
• Verify end-user roles and responsibilities to ensure correct MHS GENESIS My Experience roles are assigned
• Evaluate end-user duties to identify specialized bolt-on privileges
• Assigns and coordinates required MHS GENESIS end user training. Requests training domain access.
• Troubleshoots issues with end users who are experiencing functionality problems related to their MHS GENESIS account.
• Identify, evaluate, and provide feedback to contract managers on issues or improvements.
• Other duties related to above as required.

 Skills/Abilities:

• DoD Public Trust – be able to obtain through our company (Pass background check)
• Able to interact and communicate at all levels
• Excellent interpersonal skills-verbal, written and spoken.
• Proficient in Microsoft Office Suite (Word, Excel and Outlook)

 Education and Experience:

• An associate's degree is required, with a Bachelor's degree preferred.
• 5 years’ experience as an Issue Resolution Specialist/Account Coordinator or similar

 Physical Requirements:

• Predominantly Sedentary work.  Work is performed in an office environment and requires the ability to operate standard office equipment, keyboards, Web Based Applications such as Procore, electronic spreadsheets and database analysis, outputs, and reporting, virtual data sharing platforms (e.g., SharePoint, Teams, etc.) and other forms of remote work-sharing tools.
• Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  May also include climbing stairs and walking.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Seneca Federal Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation

Seneca Federal Solutions has an immediate need for a Senior Telecommunications Technician.  This role will support our government client and require up to 90% travel.  Candidates can be based anywhere but will be expected to travel to work on-site as contract needs require. This position requires a government clearance and regular NCIC and SF-86 background investigations.  To be eligible, candidates must be clearable. 

Responsibilities include, but are not limited to:

• Perform routine maintenance, inspection, and servicing of CCTV and video surveillance systems, ensuring optimal performance and uptime.
• Diagnose, troubleshoot, and repair system faults including cameras, DVRs/NVRs, cabling, and network components.
• Conduct system health checks, firmware updates, and preventative maintenance in accordance with contract requirements.
• Assess legacy or aging CCTV systems and perform upgrades, including hardware replacements, system expansions, and migration to newer IP-based or networked solutions.
• Recommend and implement system improvements to enhance performance, security, and scalability, including transitioning outdated analog systems to modern digital platforms.
• Respond to service calls and resolve technical issues within defined SLAs.
• Participate in a 24/7 on-call rotation to support emergency service requests and ensure continuous system availability in accordance with contract requirements.
• Provide remote and/or phone-based technical support as part of a 24/7 support line, including initial troubleshooting, incident logging, and escalation as needed.
• Test and verify system functionality after maintenance or repairs to ensure proper operation.
• Maintain accurate service records, reports, and documentation for all maintenance activities.
• Provide technical support and basic user guidance to customers; escalate complex issues as needed.
• Interpret system drawings, schematics, and manuals to support maintenance and repair activities.
• Coordinate with project managers, operations teams, and clients to schedule maintenance and minimize downtime.
• Identify recurring issues and recommend improvements to enhance system reliability and customer satisfaction.
• Ensure compliance with safety standards, company policies, and contractual obligations.
• Perform other duties as assigned.

Minimum Requirements

• Education: High School Diploma/GED or equivalent experience
• Minimum 5-8 years of experience in CCTV or electronic security system maintenance
• Strong troubleshooting and diagnostic skills in video surveillance systems
• Technical Skills:
  • Experience with CCTV systems, including IP cameras, NVRs/DVRs, and networking fundamentals
  • Familiarity with system software, remote monitoring tools, and firmware updates
  • Ability to read and interpret technical drawings and wiring diagrams
• Certifications: QVMS experience and certifications preferred
• Strong customer service and communication skills
• Ability to work independently and manage service schedules
• Must be willing to travel to client sites as needed (travel may be required for service calls, installations, maintenance, and support activities).