Job Summary: The Government Affairs Associate will support the Chief of Staff and Head of Government Affairs in managing domestic and international external relations with government entities, tracking policy developments, and coordinating advocacy efforts. This role focuses on maintaining trade associations, regulatory monitoring across global jurisdictions, reporting dashboards, and interfacing with key stakeholders to advance the organization's interests in legislative and regulatory matters worldwide.

Location: Hybrid in the Center Valley, PA area 

Key Responsibilities:

• Manage trade association memberships and participation, including renewals, event coordination, and representation on behalf of the organization at both domestic and international levels.
• Track regulatory and legislative developments at federal, state, local, and international levels, providing timely summaries and impact assessments to leadership.
• Coordinate lobbyist activities and deliverables, ensuring alignment with organizational goals and monitoring progress on domestic and international advocacy initiatives.
• Interface with legal and compliance teams to align government affairs strategies with internal policies and risk management, including global regulatory compliance.
• Support congressional, agency, and international engagements (e.g., with foreign governments or multilateral organizations), including preparing briefing materials, scheduling meetings, and following up on action items.
• Collaborate with cross-functional teams to gather inputs on policy positions, report global policy risks to executive leadership, and contribute to enterprise-wide risk monitoring.
• Assist in ad-hoc tasks such as policy research, stakeholder mapping, or supporting global policy strategies, as needed.

Qualifications:

• Bachelor's degree in Political Science, Public Policy, International Relations, or a related field.
• 3–5 years of experience in government affairs, public policy, advocacy, or related roles, preferably in a corporate or association setting with international exposure.
• Strong knowledge of domestic and international regulatory and legislative processes, with experience tracking global developments and building relationships with stakeholders.
• Excellent research, analytical, and organizational skills with attention to detail.
• Superior communication abilities for interfacing with internal teams, lobbyists, and external officials across cultures and time zones.
• Preferred: Experience in trade associations, lobbying coordination, international policy, or certifications in public policy (e.g., relevant professional associations).

As an AWS Cloud Data Engineer, you will be responsible for designing, developing, and maintaining robust data infrastructure solutions to support the organization’s data-driven initiatives. We seek self-driven and motivated individuals who take ownership of their projects. You will collaborate closely with cross-functional teams including project managers, business analysts, and software engineers to ensure the availability, reliability, and scalability of our system.

This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL / Atlanta, GA / Las Vegas, NV / Center Valley, PA

Responsibilities

Technology:

• Work hands on within the cloud data platform to deliver new features, fix issues and ensure best practices.
• Contribute to the technical design and architecture development for parts of the solution. Ensure that best practices are defined and adhered to
• Diagnose and resolve issues with deployed systems (as part of level 3 support).
• Become technically solid for the cloud data platform.
• Evaluate and resolve technical debt, engage in platform modernization and build reliable features.
• Recommend and implement best practices and standards for the cloud data platforms.

People and Leadership

• Work closely with multiple engineering teams, product owners and stakeholders to understand needs and meet data requirements.
• Interface across multiple engineering teams and engineering groups working on various parts of the platform.
• Mentor and develop junior team members.

Process

• Ensure efficient operation of Scrum within the team.
• Analyze and update tools and processes when required.
• Measure key team metrics.

Qualifications

• Bachelors or Masters degree in Computer Science, Information Systems, or a related field. Experience in lieu of a degree may be considered. 
• 3+ years of experience in cloud data engineering. 
• 2+ years working with AWS services including Redshift, AWS Glue, Lambda, DMS, Kinesis, etc.
• 1+ years working with ETL tools (MS SSIS or similar).
• Significant hands-on experience working with databases, schemas, complex queries, data modeling, stored procedures, etc. (MS SQL Server, Postgres and Redshift preferred).
• Excellent communication skills in English, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Additional experience that is a plus to have:

• AWS Certified Data Engineer – Associate
• AWS Certified Cloud Practitioner
• AWS Certified AI Practitioner

Shifft4 is expanding globally and we are adding to our teams, seeking a Senior Workday Reporting & Analytics Analyst to drive the design, development, optimization, and delivery of Workday reports, dashboards, and analytics solutions that empower data-driven decision-making across the organization. This role will be a technical expert in Workday reporting capabilities, including calculated fields and Workday Prism Analytics, and will collaborate closely with HR, IT, and cross-functional partners to translate business needs into scalable reporting solutions. This individual will be central to advancing self-service reporting, improving data quality, and enabling HR and business leaders with actionable insights.

This role is onsite and can be based at any of the following Shift4 locations: Tampa, FL / Center Valley, PA / Atlanta, GA

Key Responsibilities

• Design, build, test, and maintain Workday reports using standard and advanced reporting tools (Matrix, Composite, Trending, etc.) and calculated fields to meet operational and strategic needs.
• Develop and optimize Workday dashboards, Discovery Boards, and visual analytics that support managers, HR partners, and leadership.
• Lead requirements gathering with HR stakeholders, translating business needs into efficient, scalable reporting solutions.
• Build and maintain Workday Prism data models that integrate multiple sources and enhance reporting capability.
• Troubleshoot, analyze, and resolve issues with existing reports and dashboards, ensuring data integrity and performance.
• Partner with HR, IT, Finance, and other teams to surface analytics needs, prioritize deliverables, and support data governance.
• Support testing, validation, and enhancement activities for Workday releases and new module rollouts.
• Document reporting logic, data models, user guides, and best practices; create job aids and training materials to increase self-service adoption.
• Assist in defining reporting standards and governance frameworks to ensure consistency across the enterprise.
• Collaborate on HR process improvement, identifying opportunities to automate manual tasks and improve data flows.
  
  

Required Qualifications

• Bachelor’s degree in Information Systems, HRIS, Data Analytics, Business, or related field (or equivalent experience).
• 5+ years of experience in Workday reporting and analytics, including hands-on design of complex reports and dashboards.
• Proficiency in Workday reporting tools, including advanced reporting and calculated fields.
• Strong analytical, problem-solving, and detail-oriented skills.
• Excellent communication skills in English, including the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple priorities and deliver projects on time.
  
  
  

Preferred Qualifications

• Workday Certification(s), especially in Reporting or Prism.
• Experience working with Workday Prism Analytics and multi-source data models.
• Experience with HR data governance, KPI definition, and reporting standards.
• Familiarity with Workday Security roles and access structures.
• Prior experience in HR/People Analytics context or large global organizations.
  
  

Core Competencies

• Technical Mastery: Deep understanding of Workday reporting capabilities and data structures.
• Analytical Acumen: Ability to interpret complex datasets and build meaningful insights.
• Collaborative Execution: Works cross-functionally to deliver practical solutions.
• Business Impact Focus: Oriented toward delivering operational and strategic value through reporting and optimization.

What You’ll Do Now and Grow Into

The Senior Workday Reporting & Analytics Analyst will be a core member of the HR Analytics department, advancing our reporting maturity, expanding self-service capabilities, and enabling leaders with timely, accurate insight. Over time, this role will help define reporting best practices, drive process efficiency, and contribute to strategic workforce analytics initiatives that shape decision-making across the company. 

#LI-BN1

Responsibilities

As a Supervisor, POS Support - SkyTab, the individual is responsible for the day-to-day operations of the POS Support department as well as the growth and development of a team of POS Support Representatives. You will be required to monitor live call volume, assist technicians with calls, provide guidance and feedback to improve technicians’ performance. You will also be responsible for reporting call trends to your direct management to help identify areas of improvement or situations that require immediate attention. This job description only constitutes a summary of responsibilities. The expanding nature of the company often requires changing roles and additional responsibilities. This position reports to the POS Manager.

• Monitoring multiple phone queues, including POS Support, and technicians to ensure acceptable Service Levels and Average Handle Times per call
• Identify, report and train on topics that impact the Service Level or Average Handle Time with the goal of improving team performance related to both primary metrics
• Coordinate with Coaching Teams and other members of POS Management to train and develop POS Support Staff
• Coordinate with Development teams as necessary for testing new product release or troubleshooting existing escalations
• Maintain and provide reporting focused on individual employee performance with the goal of improving efficiency and customer experience
• Coordinate with the POS Manager and HR regarding performance reviews, HR policy implementation and other actions
• Escalation management, assigning and if necessary, direct ownership of a case.
• Assists with special projects as needed or requested.
• Ensuring POS Support team is up to date with current technology, policy, procedure, products and services through announcement messages as well as staff meetings

Qualifications

• Must be capable of multi-tasking and coordinating with multiple departments
• Must be able to operate independently and within a team environment
• Ability to remain calm during stressful situations and escalations
• Understanding of various industry types and how POS products impact them
• Ability to analyze employee-related data and make informed judgments based on that analysis
• Must have a strong understanding of the POS product line
• Must have strong understanding of Shift4 internal systems, policies, and procedures
• 3+ Years Shift4 Experience preferred
• Management experience preferred

Anticipated Work Shift: Center Valley, PA

Tuesday - Saturday, 2:00pm - 11:00pm EST

Shift4 is expanding globally and hiring for a new role of Financial Analyst. This key player will be responsible for supporting the financial health of the organization with a particular focus on developing and maintaining advanced financial models tailored to the payments processing industry. This opportunity involves creating detailed financial reports, developing financial models, and providing strategic recommendations to senior management. The ideal candidate will have a strong background in financial modeling, analysis, and forecasting, specifically within the payments processing sector. 

This role is onsite and can be based at any of the following Shift4 locations:  Center Valley, PA (Preferred) / Tampa, FL / Atlanta, GA

Relocation assistance may be available. 

Responsibilities: 

• Develop and maintain complex financial models to support business decisions, including revenue forecasting, cost analysis, and profitability assessments specific to the payments processing industry.
• Prepare and analyze financial statements, budgets, and forecasts.
• Provide strategic financial insights and recommendations to senior management.
• Conduct variance analysis and identify trends to support business initiatives.
• Assist in the preparation of financial presentations for stakeholders.
• Utilize Tableau, and other BI tools to provide actionable insights.
• Conduct in-depth research and analysis to support financial decision-making.
• Communicate effectively in both oral and written formats, presenting complex financial information clearly.
• Manage competing priorities effectively, ensuring timely completion of tasks and projects.

Qualifications:

• Bachelor’s degree in Finance, Accounting or a related field.
• Minimum of 3-5 years of experience in financial analysis, with a strong emphasis on financial modeling and analysis within the payments processing industry.
• Experience with advanced Excel functions to analyze and present financial information effectively.
• Excellent analytical, problem-solving, and decision-making skills
• Strong written and verbal communication skills in English.
• Ability to work independently and manage multiple projects simultaneously.
• High attention to detail and accuracy
• Experience with BI ( business intelligence ) tools to provide actionable insights a plus.

#LI-BN1

The Paralegal, Subsidiary Governance supports the Corporate Governance function with primary responsibility for entity management across Shift4’s global corporate structure. This role ensures that all domestic and international subsidiaries remain in good standing through accurate recordkeeping, timely regulatory filings, and effective coordination of corporate actions. The paralegal partners closely with internal stakeholders and external service providers to maintain statutory compliance and support financing, acquisitions, and other strategic initiatives. 

Location: Tampa, FL or Center Valley, PA office 

Responsibilities:

Entity Lifecycle Management

• Support the full lifecycle of legal entities, including formation of new subsidiaries, dissolutions, mergers, and restructurings.
• Maintain accurate corporate records reflecting ownership, directors, officers, and registered agent information.

Database & Records Administration

• Serve as administrator for entity management software, ensuring real-time accuracy of governance data and documentation.
• Maintain statutory registers, minute books, and related corporate records in accordance with legal requirements.

Regulatory Compliance & Filings

• Prepare and submit annual reports, certificates of authority, jurisdictional withdrawals, and other required filings.
• Track filing deadlines across multiple jurisdictions to ensure subsidiaries remain in good standing.

Corporate Secretarial Support

• Draft and manage corporate governance documents including written consents, board resolutions, meeting minutes, and officer certificates.
• Support due diligence requests related to financing, acquisitions, and audits.

Global Subsidiary Governance

• Coordinate with international service providers and outside counsel to meet local statutory obligations.
• Manage document legalizations, apostilles, and cross-border corporate formalities.

Cross-Functional Partnership

• Act as liaison to Tax, Treasury, and Finance teams to provide entity data, organizational charts, and KYC documentation.
• Support bank account openings, audits, and internal reporting requirements.

Qualifications

• Education: Bachelor’s degree and/or ABA-approved paralegal certificate, or equivalent transferable experience.
• Experience: Minimum of 2 years in corporate governance, entity management, or related paralegal role.
• Technical Skills: Experience with entity management databases preferred; proficiency with Microsoft Office and Google Workspace required.
• Core Competencies:
• • • Exceptional attention to detail and organizational discipline
    • Strong written and verbal communication skills
    • Ability to manage multiple deadlines across jurisdictions
    • Discretion in handling confidential corporate information

Position Summary

The Residuals & Bonus Manager oversees the calculation, reconciliation, distribution, and reporting of all residual payments, bonuses, incentives, and commission structures related to merchant accounts and sales partners. This role ensures accuracy, compliance, and transparency in financial payouts and plays a key part in supporting sales channels, ISO partners, agents, and internal stakeholders.

Key Responsibilities

Residuals Management

• Validate monthly residual payouts for ISOs, sales agents, referral partners, and internal stakeholders.
• Reconcile processor statements to internal systems to ensure accuracy.

• Validate merchant processing data, interchange fees, buy rates, markups, and revenue splits.

• Audit merchant accounts for rate changes, billing discrepancies, and adjustments.
• Maintain and update residual structures, split agreements, and partner contracts.
• Manage chargebacks, fees, and pass-through costs impacting monthly residual earnings.

Bonus & Incentive Programs

• Administer monthly, quarterly, and annual bonuses and performance-based incentives.
• Work with Sales Leadership to refine compensation structures and bonus models.
• Track and validate activity-based incentives (new accounts, volume milestones, portfolio growth, etc.).
• Identify anomalies or disputes related to bonuses or commissions and resolve them promptly.

Reporting & Analytics

• Prepare detailed financial reports on payouts, trends, margins, and profitability.
• Provide partners and management with transparent payout statements.
• Conduct variance analysis and identify areas for optimization.
• Support forecasting and budgeting related to commissions and residual revenue.

Systems & Process Management

• Maintain and enhance payout systems, compensation software, and data tools.
• Collaborate with Operations, Sales, and IT to streamline workflows and automate manual processes.
• Ensure data integrity across CRM, processing systems, and reporting platforms.

Stakeholder Support

• Respond to inquiries from agents, ISOs, sales reps, and leadership regarding compensation.
• Provide clear explanations of calculations, rate changes, and merchant activity affecting payouts.
• Support sales teams with pricing modeling and residual forecasting.

Qualifications

Required

• 3–5+ years of experience in merchant services, payments, or financial operations.
• Strong understanding of interchange, merchant pricing structures, and processor statement formats.
• Advanced Excel/Sheets skills (pivot tables, VLOOKUP/XLOOKUP, formulas, data cleaning).
• High attention to detail with excellent reconciliation and auditing skills.
• Strong analytical mindset and ability to explain complex payouts clearly.

Preferred

• Experience with residual/commission platforms (e.g., IRIS CRM, Tilled, Payrix, Stripe, or in-house systems).
• Familiarity with ISO/agent agreements and payment processing revenue models.
• Understanding of chargebacks, network fees, and merchant portfolio management.
• Background in Finance, Accounting, Business, or related fields.

Core Competencies

• Analytical thinking
• Accuracy & attention to detail
• Problem-solving
• Confidentiality and data integrity
• Communication & partner support
• Process improvement
• Time management, especially during payout cycles

Typical KPIs

• Accuracy rate of monthly payouts
• Timeliness of residual and bonus distribution
• Partner satisfaction (internal and external)
• Reduction of payout disputes or errors
• Automation and efficiency improvements in payout processes

Summary

We’re looking for an Enterprise Account Manager to build and maintain trusted relationships with our largest and most strategic partners. In this role, you’ll serve as a key advisor to enterprise accounts across corporate, franchise, and local levels—helping them get the most out of our solutions while ensuring their needs are heard and prioritized within Shift4. You’ll manage the full customer lifecycle from order through installation, coordinating internal and external teams to deliver a seamless experience.

As a central partner to both our customers and internal teams, you’ll collaborate closely with Business Development, Product, and Product Development on complex deployments, new openings, and feature rollouts. You’ll act as the primary point of escalation for support, billing, and service questions, while also providing valuable insights through reports and business reviews. This role is ideal for someone with exceptional communication skills, a consultative mindset, and the leadership presence to influence stakeholders at all levels while driving long-term growth with enterprise accounts.

Responsibilities

• Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site. 
• Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly. 
• Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner. 
• Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments. 
• Partner with Business Development to manage and grow each Enterprise Account where possible.
• Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions 
• Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc. 
• Provide reports as requested to include case statistics, support statistics, user access, etc. 
• Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives. 
• Conduct business review as requested. 
• Provide agenda, deck, call orchestration.
• Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing. 
• Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes. 
• Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist. 
• Demonstrates leadership skills and the ability to work in challenging environments. 
• Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.

Qualifications

• Bachelor’s degree in Business or Information Technology fields preferred. 
• Minimum of 5 years Account Management or relevant experience within the industry. 
• Payments experience and strong understanding of the Payment industry is preferred. 
• Strong understanding of hardware platforms and configuration methods is preferred. 
• Experience in hardware deployment and logistics is a plus. 
• We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.

Shift4 is expanding globally and hiring Customer Service, Associates to work with customers!

This is an onsite opportunity based at Shift4's headquarters in Center Valley, PA office and we operate Monday - Friday.

Summary:
The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities:

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
  
  
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
  
  
• Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
  
  
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
  
  
• Educate users on self-service features and digital support tools.
  
  
• Document cases and follow up to ensure full resolution.
  
  
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
  
  
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

Qualifications:

• Stellar verbal and written communication skills.
  
  
• Strong technical curiosity and ability to navigate applications and systems.
  
  
• Problem-solving skills with the ability to explain technical concepts clearly.
  
  
• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
  
  
• Familiarity with payment processing or restaurant/hospitality technology is a plus.
  
  
• Ability to multitask and stay organized in a fast-paced environment.

#LI-SM2

Shift4 is expanding globally and seeking a mid-level Software Engineer to contribute to the development and maintenance of Shift4’s production systems. This role involves writing clean, modular, and maintainable code, participating in code reviews, deploying builds to a continuous integration pipeline, and owning major projects. As an integral member of the engineering team, the individual will collaborate on architecture design, optimize existing systems, and build scalable applications.

This role is based onsite at Shift4's headquarters in Center Valley, PA. 

Responsibilities

• Contribute stable, well-written code to the production system.
• Provide detailed feedback for colleagues via code reviews to ensure code quality.
• Begin learning and understanding new languages or frameworks.
• Deploy multiple builds to a continuous integration pipeline with minimal issues.
• Write and maintain test cases for various projects to ensure code quality.
• Set up and manage staging and production environments for development.
• Own and deliver at least one major project with successful outcomes.
• Contribute to architecture design for both large and small-scale systems.
• Provide feedback on optimization or refactoring for existing systems to improve performance.

Qualifications

• This is a mid-level role requiring a minimum of 3 years of experience in front-end design and development, including coding in JavaScript, React, CSS, and HTML.
• Experience with Node.js, NextJS, Typescript, React, Git, Tailwind CSS.
• Familiarity with Unix system administration and shell scripting.
• Familiarity with unit testing and high code coverage (Mocha, Xunit experience is a plus).
• Ability to write modular, maintainable, and clean code.
• Experience designing, building, and shipping websites, software, and/or mobile apps.
• Strong communication skills in English with the ability to clearly communicate technical topics to non-technical people.
• Proven ability to work well in a fast-paced, multi-disciplinary team environment.
• Proficiency with Git/GitHub.
• Ability to learn, adapt, and keep an open mind toward new technologies.

Additional experience that is a plus to have:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent preferred.
• Any relevant certifications (Palantir Foundry, Oracle ERP, PMI, etc.) are beneficial but not required.
• Experience working with NextJS applications, NodeJS REST APIs, and backend databases.
• Well-versed in problem-solving, source code management, unit testing, and CI/CD pipelines.

#LI-BN1

Shift4 is an established payment services provider and card payments acquirer specializing in tailor-made solutions for ecommerce and card present transaction processing. The company is now looking for a Brand and Compliance Risk Specialist who will report to the Director of Risk, Brand and Compliance.

Responsibilities:

• Review high-risk merchant applications to identify potential regulatory and compliance risks to which the company may be exposed.
• Conduct ongoing reviews of merchant accounts to ensure processing remains in line with expectations, and that Shift4 is not exposed to unknown compliance or money laundering risks, and that accounts are appropriately secured with sufficient collateral.
• Manage and organize daily team tasks, assigning work to team members as required.
• Conduct second-line reviews of assessments performed by the wider team where necessary.
• Assess merchants’ financial positions through detailed financial statement analysis and set appropriate collateral levels to mitigate financial risk.
• Liaise regularly with various departments to understand and clearly communicate the risks associated with new and existing merchants.
• Upon receipt of card scheme communications, manage portfolio investigations to determine the validity of alerts and provide recommendations on the appropriate course of action.
• Prepare regular reports for internal and external stakeholders.
• Maintain and update Credit Risk Assessments in line with the company’s Credit Risk and Risk Appetite Policy.
• Develop new monitoring frameworks to identify negative trends in both individual merchant and overall portfolio performance.
• Prepare monthly visual reports to clearly communicate risk findings.
• Implement necessary measures to minimize the company’s compliance exposure, as guided by senior management.
• Stay up to date with the latest card scheme rules and regulatory updates.
• Prepare and submit monthly card scheme reports.
• Maintain ongoing relationships with key stakeholders and keep them informed of updates within the company’s risk framework.
• Collaborate with other departments to improve existing processes while continuously identifying opportunities to streamline workflows and enhance efficiency.

Qualifications and Skills:

• Possess experience in the payments industry; acquiring experience is beneficial but not required, particularly within high-brand-risk environments.
• Demonstrate advanced knowledge of Microsoft Excel.
• Ability to read, analyze, and interpret business financial statements effectively.
• Exhibit excellent communication skills, both verbal and written.
• Able to work independently with minimal supervision.
• Possess a natural aptitude for the investigative and intuitive aspects of the role.
• Degree in Business, Finance, Statistics, Economics, or a related discipline is a plus.

Summary

The Senior Internal Auditor position will be a new position at the Company. Under general direction, this role will be responsible for performing the annual SOX compliance efforts including the review, testing, analysis, evaluation, and conclusion over the design and effectiveness of the controls over financial reporting. This will be a hands-on role from project planning to execution of the SOX activities.

Responsibilities:

• Assist the Director of Internal Audit with coordinating and executing the audit plan and assessing risks and controls throughout the organization.
• Collaborate with external auditor (PwC) on SOX testing: identify areas of controls reliance, partner on testing strategy, and assist in obtaining support for controls testing from the business.
• Track completion status of SOX tasks, partner with the business as needed to discuss issues, and effectively communicate results to Audit Director and Shift4 Management.
• Perform annual SOX compliance testing, including remediation testing and recommendations.
• Perform audit related activities, including but not limited to: develop the engagement, Risk Assessment and audit scope, conducting the opening meeting, ensure timely completion of field work, and draft the audit report
• Participate and lead Business Process end-to-end walkthrough meetings and operational effectiveness testing
• Ensure audit fieldwork work and findings are adequately documented (in compliance with IIA and departmental standards, with minimal supervision)
• Communicate regularly and directly with Internal Audit Director and Shift4 Management
• May be asked to perform special reviews, other duties or operational audits, as needed

Qualifications:

• Bachelor’s Degree in Accounting and/or Accounting Information Systems
• 4-7 years of experience, combination of public accounting and public company internal audit dept a plus
• Professional certification (e.g. CIA, CISA, etc.) obtained, in process or show willingness to pursue
• Excellent written and verbal communication skills, including presentation skills
• Experience with information systems a plus (Oracle, Blackline)
• Experience in the payment processing industry a plus

The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants. 

Location: Center Valley, PA Must work in the office 4 days a week and 1 day remote. 

Responsibilities

• Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
• Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
• Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
• Train merchants on the usage of Shift4 products and services.
• Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
• Maintain clear communication across all channels (email, phone, tickets, chat).
• Research and apply problem-solving skills to assess feasibility of requests and create solutions.
• Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
• Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
• Support special projects as assigned by leadership.
  
  

Qualifications

• High school diploma or equivalent required.
• Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
• Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
• Excellent written, oral, and listening communication skills.
• Strong attention to detail with the ability to self-manage and think critically.
• Natural problem-solving skills with the ability to de-escalate issues effectively.
• Customer-focused mindset with a commitment to white-glove service.
• Strong leadership and team collaboration skills.
• Friendly, enthusiastic, and professional demeanor.
• Bilingual (English/Spanish) is a plus, but not required.

Job Summary

We are seeking an experienced Senior Manager to lead our Global Product & Systems Learning. You will serve as the single focal point for all product and systems training, owning the end-to-end learning journey from stakeholder needs analysis through content creation, delivery, and impact measurement. You will act as a bridge between Product, Operations, Commercial, and cross-functional teams to ensure employees, partners, and merchants have the knowledge they need to succeed with Shift4’s products, systems, and business processes.

Key Responsibilities

• Lead, mentor, and manage a globally distributed team of product & systems learning specialists across multiple time zones, guiding their professional development while fostering a collaborative team culture.
• Serve as the single global point of contact for all product and systems learning, establishing structured working processes with stakeholders.
• Own the full lifecycle of global product and systems learning programs- covering product for Shift4 employees, Shift4 external partners and merchants, product-related systems, and business processes.
• Develop engaging materials across multiple modalities, including virtual classrooms, instructor-led sessions, self-paced e-learning, and hands-on exercises.
• Define and track metrics to measure the effectiveness and ROI of product training programs, utilizing feedback loops to identify and address performance gaps.

Required Qualifications & Skills

• 4+ years of experience managing a team of L&D professionals is a must.
• 6+ years of experience in Learning & Development, with a strong focus on Product Training & Sales Enablement, Customer training & Systems training in fast-paced technology or fintech environments, is a must.
• Ability to work effectively across multiple time zones and manage a geographically distributed team.
• Proven experience building or scaling global training functions across multiple regions.
• Proficiency in delivering diverse learning solutions, including e-learning development (e.g., Articulate 360), live workshops, and remote sessions via Zoom or similar platforms.
• Exceptional communication skills with the ability to influence executive leadership and technical stakeholders.
• Strong analytical and problem-solving skills, with a demonstrated ability to use data to drive learning outcomes.
• Bachelor’s degree in HR, Organizational Development, Education, or a related field (Preferred) 

IT Technical Support Representative

Shift4 is rapidly expanding globally and seeking a highly experienced and customer-focused IT Analyst / Technical Support Representative to join our team in Center Valley, PA. The ideal candidate will be responsible for providing comprehensive technical support and troubleshooting assistance to our employees, ensuring high productivity and minimal downtime. This role requires advanced knowledge of Active Directory, hardware, software, and various IT-related systems. We are looking for an individual with excellent problem-solving abilities, strong communication skills, and a dedicated customer service orientation.

This is a critical onsite role based at Shift4’s Center Valley, PA location.

Key Responsibilities:

User Support & Troubleshooting

• Provide expert technical support to end-users, directly contributing to improved productivity through effective utilization of hardware, software, and enterprise systems.
• Respond to and efficiently resolve technical incidents during business hours and while on-call, adhering to standard escalation procedures.
• Diagnose and resolve complex hardware, software, and network connectivity issues.
• Deliver effective remote support using established remote access tools.
• Conduct end-user training and provide ongoing support for various applications and systems.
• Set up, configure, and provide support for video conferencing equipment and collaboration tools.

Technical Management & Operations

• Install, configure, and maintain computer hardware, operating systems, software, and peripherals.
• Proactively monitor system logs and alerts to detect and address potential issues before they impact operations.
• Deploy and manage software updates, security patches, and system upgrades across the user base.
• Create and meticulously maintain user accounts, security groups, and Group Policies within Active Directory.
• Analyze, test, and optimize IT systems to ensure continuous improvement in performance, efficiency, and security.

Documentation & Asset Management

• Develop and maintain comprehensive support procedures and technical knowledge base articles for the IT team and end-users.
• Maintain accurate and up-to-date records of all IT assets, software licenses, and maintenance schedules.

Project & Policy Support

• Assist with the planning, tracking, and execution of IT-related projects and scheduled maintenance tasks.
• Participate in the development, implementation, and enforcement of IT policies and procedures.
• Collaborate effectively with business stakeholders to understand specific needs, design viable IT solutions, and resolve complex cross-functional issues.

Professional Development

• Maintain current knowledge of emerging technologies and industry trends; actively recommend improvements to the IT infrastructure and support processes.

Qualifications:

• Minimum of 2 years of experience as an IT Analyst, Desktop Support Technician, or similar role providing technical support in a corporate environment.
• Demonstrated experience supporting a wide range of operating systems, including Windows and macOS, as well as mobile devices (smartphones and tablets).
• Ability to commit to the required shift of 9:00AM to 6:00 PM EST, 40 hours per week, with occasional additional shifts at Shift4's headquarters in Center Valley, PA.
• Advanced technical knowledge in software and applications administration (e.g., Microsoft 365/Google Workspace).
• Advanced understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, VPN, and firewalls.
• Proven knowledge of Active Directory administration, user access management, and governance tools.
• Solid knowledge of computer hardware troubleshooting and repair.
• Familiarity with virtualization technologies (e.g., VMware or Hyper-V).
• Experience with remote access and VPN technologies.
• Proven ability to respond to and participate in the resolution of production issues (during business hours and on-call rotation with advanced notice).
• Exceptional ability to manage, prioritize, and drive to resolution multiple tasks and issues simultaneously.
• Ability to communicate clearly and effectively while under pressure.
• Strong written and verbal communication skills in English with the ability to effectively translate technical information for non-technical end-users.
• Direct experience in a high-volume, customer service-focused IT environment.
• Strong analytical and logical problem-solving skills.
• A strong drive for task completion and a high degree of self-sufficiency.

Preferred Skills (Highly Desirable):

• Relevant industry certifications such as CompTIA A+, Network+, or Security+ or equivalent professional certifications.

#LI-BN1

DoW SkillBridge Internship - Mission Control Operator

Location: On Site at Shift4's Mission Control Center in Center Valley, PA Headquarters

The DoW SkillBridge program allows active-duty service members to participate in civilian internships, apprenticeships or training during their final months of service. Participants remain on active duty, continue receiving full military pay and benefits, and gain real-world work experience with approved industry partners. For more information, and eligibility requirements, visit Shift4 DoW SkillBridge Program

Description:

Shift4 (NYSE: FOUR) is pushing the boundaries of Financial Technology through the creation of a new internal system, Mission Control. Like the name suggests, this system will be akin to the control rooms of the Space Shuttle and Apollo programs, where holistic company wide information is flowed from external systems across the business to a single, unified location. Subject matter experts will be able to analyze and action on data directly, allowing for fast response and creation of automation that can then identify and prevent similar issues in the future. 

As a Mission Control Operator, you will be one of the fundamental components of bringing this new vision to life. You will command and control different Shift4 business systems through our Mission Control interface, make decisions about how to direct and redirect resources, and become a technical subject matter expert in specific business divisions based on your experience. You will support the development of this new operational model and build with our engineering teams to bring new features and functions to Mission Control. 

This internship aligns well for transitioning military members currently at the E4 or E5 level experienced in the following military arenas: 

• Command Post
• Maintenance Operations Center (MOC)
• Crew Chiefs - backing up
• SPOC (Space Ops Center)
• Missile Warning Ops
• Operations Center

Responsibilities:

• Operate one or more Mission Control modules, ranging from supply chain operations to customer service, to technical payment infrastructure, representing and directing these teams when necessary for Mission Control operations.
• Work hand in hand with our business divisional leaders to learn the nuance and current operations, and develop SOPs to support the integration of Mission Control systems to those divisions. 
• Write operational documentation and execute daily, weekly, and monthly Mission Control Procedures.
• Identify, architect, and implement new Mission Control functionalities with support from Mission Control engineering teams. 
• Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans to ongoing business and technical issues that Mission Control will identify. 
• Develop automation strategies to remove parts or process steps with high accuracy and quality to increase overall efficiency of Shift4 systems. 
• Expand the vision, and collaborate with stakeholders to ensure the functionalities of the system are aligned with company objectives. 

Minimum Qualifications:

• Ability to meet the core eligibility requirements of the DoW SkillBridge program (see above link). 
• 2+ years of experience operating in or developing complex systems such as mechanical, electrical, facilities, O&G, aerospace, or industrial automation or relevant experience gained within the military and/or other?
• Highly competent communication skills in English, both written and verbal. Excel in distilling information from dense technical systems into concise and clear documentation, and have experience communicating those consolidations to leadership.
• Personal experience leading technical projects, including conception, development, and implementation. 
• Previous experience in an operational and workflow oriented role.

Additional skills that are a plus to have:

• Professional Degree in a relevant field.
• Experience interacting with data systems such as Grafana, Tableau or other graphical user interfaces. 
• Personal experience utilizing operational software systems, including First Resonance ION, or a wholesale ERP such as SAP. 
• Experience with real time, time series data and creation of workflows around data indicators. 
• Experience with operational fundamentals such as corrective action reporting, non-conformances, inventory management, and data governance. 
• Python, Pyspark, or other programmatic skills.
• Experience with one of the following platforms: Palantir Foundry, Mulesoft.