Shift4 is expanding globally and hiring Customer Support Representatives to work with customers!

This is an onsite opportunity based at Shift4's Cuauhtémoc, Ciudad de México office. 

Summary:
The Customer Service, Sr Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities:

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
• Educate users on self-service features and digital support tools.
• Document cases and follow up to ensure full resolution.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.
• Answer and resolve customer inquiries regarding gift card payment processing, hardware, software, accounts, loyalty and ecommerce.

Qualifications:

• 1+ years customer service role
• Stellar verbal and written communication skills.
• Strong technical curiosity and ability to navigate applications and systems.
• Problem-solving skills with the ability to explain technical concepts clearly.
• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
• Familiarity with payment processing or restaurant/hospitality technology is a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work varied shifts in a 24/7/365 support team.
• Multilingualism is an asset (French, Spanish).

#LI-SM2

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers!

This is a contract role within Columbia. 

Summary

The Positouch POS Support Associate provides technical support for Positouch POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
  
  
• Identify and resolve terminal/POS system issues through logical troubleshooting.
  
  
• Analyze call logs to identify trends and underlying problems.
  
  
• Provide solutions by guiding merchants through corrective steps.
  
  
• Research and resolve credit card terminal issues for merchants and external sales partners.
  
  
• Receive and resolve inbound calls, emails, chats, tasks, and tickets.
  
  
• Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
  
  
• Complete projects under tight deadlines while managing competing priorities.
  
  
• Demonstrate exemplary performance and attendance.
  
  
• Be flexible in work hours to support 24/7 Call Center needs.
  
  
• Perform other duties as assigned.
  
  

Qualifications

• High school diploma or equivalent required.
  
  
• 2+ years of technical support/troubleshooting experience.
  
  
• Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
  
  
• Excellent listening, written, and verbal communication skills.
  
  
• Strong problem-solving skills with attention to detail.
  
  
• Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
  
  
• Ability to interact and coordinate with other departments.
  
  
• Adaptable to change and creative in problem-solving.
  
  
• Proficient in relevant computer applications.
  
  
• Bilingual (English/Spanish) is a plus but not required.
  
  
• Experience in banking or credit card processing preferred.
  
  
• Knowledge of customer service core principles and practices.
  
  
• Familiarity with Microsoft Office Suite.
  
  

#LI-SM2

Responsibilities

• Assemble and customize POS equipment. 
• Test package and ship credit card equipment, POS equipment, peripherals and supplies.
• Fulfill daily order supplies and equipment, receive incoming supplies and maintain inventory.
• Must be able to work independently in fast paced department and keep to tight deadlines even when under pressure.
• Identify and resolve problems in a timely manner. Ability to solve practical problems and ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole.
• Perform other miscellaneous duties as assigned.

Qualifications

• Position requires frequent lifting of boxes of 10 -20 lbs from floor to desk to shoulder height, occasional lifting up to 30 lbs from floor to desk to shoulder height, and on occasion lifting up to 50lbs.
• Credit card experience in the acquiring or issuing industries preferred.
• Proficient computer skills in Word, Excel, Access, and Windows based programs including e-mail.
• Ability to work evenings, weekends, and holidays as needed for support, training and/or conversions.
• Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision.
• Ability to load and unload product shipments, wrap pallets and operation of hand trucks and pallet jacks.
• Testing, cleaning and sorting of products for repurpose and RMA to vendors.
• Meet acceptable attendance and performance standards.

Schedule: Monday-Friday 4pm-12am EST 2nd Shift

Location: Postal Road, Allentown, PA

The Settlements Sr Associate is responsible for the end-to-end execution and authorization of settlement processes, ensuring high system integrity and operational efficiency. This role combines hands-on technical management of SWIFT/SEPA transactions with cross-functional collaboration to resolve complex queries and implement system enhancements. The ideal candidate is a meticulous, remote-ready professional with banking experience who can document internal procedures and drive the team toward achieving critical KPIs.

Responsibilities will include:

• Manage and execute all settlement related processes (creation, maintenance, authorizations & investigation) using CRM and Settlement Systems.
• Collaborate with internal Teams (Tech, Underwriting, Finance, CRM, Legal) and customer-facing Teams (Sales, Client Relations) as needed.
• Handle internal and external queries related to the settlements processes and systems; monitor system health, raise tickets, and liaise with Technical Teams to resolve issues. Escalate to the Settlements Supervisor.
• Execute required daily system actions including processes, report generation, and other tasks assigned by Settlements Supervisor.
• Participate in testing, new project implementations, and related initiatives; document tasks accordingly.
• Assist with implementing new features and products; propose enhancements or corrective actions for processes or systems.
• Design, maintain, and document internal Settlements Team procedures; provide guidance or training to new team members and cross-department colleagues.
• Maintain an up-to-date knowledge base with manuals and procedures related to the Team’s operations.
• Maintain consistent communication with internal teams regarding critical tasks and processes.
• Monitor department KPIs and strive to achieve targets.

The ideal candidate will bring:

• A-Level qualification or higher.
• A Diploma in Banking will be considered as an asset.
• Experience in payments, money remittance, or similar financial environments.
• Banking industry experience is beneficial.
• Familiarity with payment types such as SWIFT, SEPA, and TARGET.
• Highly organized, meticulous, and able to work independently.
• Strong attention to detail, flexible, and collaborative in a remote environment.

Compensation:

Shift4 applies a structured, market-informed approach to compensation.

Salary ranges are developed based on objective, gender-neutral criteria, such as internal job levels, scope of responsibilities, and external market data. The range listed for this position reflects the expected hiring range for qualified candidates and corresponds to the level and requirements of the role.

Actual compensation may vary depending on various factors, such as experience, skills, qualifications, work location, and market conditions. Shift4’s compensation structures are subject to periodic review and ongoing alignment across regions. Additional components such as variable remuneration or other benefits may also apply based on eligibility and role type.

Salary Range: € 26,000 - € 32,000

Benefits of working for Shift4:

Join Shift4 and enjoy a work environment that prioritizes flexibility and well-being. We embrace a hybrid working model, offering our team the flexibility to balance time between remote work and our modern, welcoming offices located in the heart of Valletta, Malta's historic capital.

Our standard remuneration package is comprehensive, including private health, dental, and life insurance, as well as parking allowance, preferential home rates, and a company pension plan (with APS). We are committed to supporting our employees' well-being through our Mental Health Program, family-friendly measures, an equipped canteen with free breakfast, and exciting company events.

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers!

This is an onsite opportunity based at Shift4's Las Vegas, NV office. 

The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
  
  
• Identify and resolve terminal/POS system issues through logical troubleshooting.
  
  
• Analyze call logs to identify trends and underlying problems.
  
  
• Provide solutions by guiding merchants through corrective steps.
  
  
• Research and resolve credit card terminal issues for merchants and external sales partners.
  
  
• Receive and resolve inbound calls, emails, chats, tasks, and tickets.
  
  
• Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
  
  
• Complete projects under tight deadlines while managing competing priorities.
  
  
• Demonstrate exemplary performance and attendance.
  
  
• Be flexible in work hours to support 24/7 Call Center needs.
  
  
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
  
  
• 2+ years of technical support/troubleshooting experience.
  
  
• Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
  
  
• Excellent listening, written, and verbal communication skills.
  
  
• Strong problem-solving skills with attention to detail.
  
  
• Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
  
  
• Ability to interact and coordinate with other departments.
  
  
• Adaptable to change and creative in problem-solving.
  
  
• Proficient in relevant computer applications.
  
  
• Bilingual (English/Spanish) is a plus but not required.
  
  
• Experience in banking or credit card processing preferred.
  
  
• Knowledge of customer service core principles and practices.
  
  
• Familiarity with Microsoft Office Suite.
  
  

#LI-SM2

Shift4 is expanding globally and hiring Customer Service, Associates to work with customers!

This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center.

Summary
The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
  
  
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
  
  
• Troubleshoot credit card, gift card, and POS processing issues.
  
  
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
  
  
• Track and document support interactions, maintaining clear and accurate records.
  
  
• Stay up-to-date on software updates, product changes, and company policies.
  
  
• Manage multiple support tasks efficiently across channels.
  
  
• Participate in team meetings and contribute suggestions for process improvements.
  
  
• Support departmental goals and 24/7 operations with flexible work hours.
  
  
• Perform additional duties as assigned to support overall team success.
  
  

Qualifications

• High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
  
  
• Strong customer service, communication, and problem-solving skills.
  
  
• Ability to explain technical concepts clearly and simply.
  
  
• Positive, collaborative, and team-oriented attitude.
  
  
• Quick learner with adaptability in a fast-paced environment.
  
  
• PC hardware/software troubleshooting experience.
  
  
• Proficiency in Microsoft Office Suite or Google Workspace.
  
  

Optional Qualifications

• Experience with credit card terminals or POS systems.
  
  
• Familiarity with payment processors and settlement procedures.
  
  
• Knowledge of Micros/Oracle POS systems.
  
  
• Fluency in written and spoken Spanish.
  
  

#LI-SM2

DoW SkillBridge Internship - Customer Service

This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center.

The DoW SkillBridge program allows active-duty service members to participate in civilian internships, apprenticeships or training during their final months of service. Participants remain on active duty, continue receiving full military pay and benefits, and gain real-world work experience with approved industry partners. For more information, and eligibility requirements, visit Shift4 DoW SkillBridge Program

Summary

The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.

• Information Systems
• IT Specialists
• Information Systems
• Administrative Specialist
• Finance Technician
• Personnel Support

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
  
  
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
  
  
• Troubleshoot credit card, gift card, and POS processing issues.
  
  
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
  
  
• Track and document support interactions, maintaining clear and accurate records.
  
  
• Stay up-to-date on software updates, product changes, and company policies.
  
  
• Manage multiple support tasks efficiently across channels.
  
  
• Participate in team meetings and contribute suggestions for process improvements.
  
  
• Support departmental goals and 24/7 operations with flexible work hours.
  
  
• Perform additional duties as assigned to support overall team success.
  
  

Qualifications

• High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
  
  
• Strong customer service, communication, and problem-solving skills.
  
  
• Ability to explain technical concepts clearly and simply.
  
  
• Positive, collaborative, and team-oriented attitude.
  
  
• Quick learner with adaptability in a fast-paced environment.
  
  
• PC hardware/software troubleshooting experience.
  
  
• Proficiency in Microsoft Office Suite or Google Workspace.
  
  

Optional Qualifications

• Experience with credit card terminals or POS systems.
  
  
• Familiarity with payment processors and settlement procedures.
  
  
• Knowledge of Micros/Oracle POS systems.
  
  
• Fluency in written and spoken Spanish.

Summary:
The Deployment, Associate is responsible for configuring, testing, and preparing POS and credit card equipment for deployment, managing inventory and supplies, and ensuring timely fulfillment of orders. This role requires independence, attention to detail, and the ability to work under pressure while maintaining high standards of quality and safety.

This is an on-site role based at Coolum Beach, Queensland.  

Responsibilities:

• Configure, image, and customize POS and credit card equipment.
• Program, test, package, and ship POS equipment, peripherals, and supplies.
• Fulfill daily orders, receive incoming supplies, and maintain inventory accuracy.
• Work independently to meet tight deadlines in a fast-paced environment.
• Identify and resolve operational issues promptly using provided instructions and procedures.
• Maintain knowledge of processes, procedures, and departmental impact on company operations.
• Perform miscellaneous duties as assigned.

Qualifications:

• High School Certificate or equivalent required; relevant certifications (A+, Net+, Security+, Microsoft) are beneficial.
• Ability to frequently lift 5–10 kg, occasional up to 15 kg, and occasionally up to 25 kg.
• Credit card industry experience (acquiring or issuing) preferred.
• Proficient with Word, Excel, Access, Windows applications, and email.
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong time management and ability to work independently under pressure.
• Capable of handling shipments, wrapping pallets, and operating hand trucks or pallet jacks.
• Experience with testing, cleaning, and sorting products for RMA or repurposing.
• Meets attendance and performance standards.

Responsibilities

As a Supervisor, POS Support - SkyTab, the individual is responsible for the day-to-day operations of the POS Support department as well as the growth and development of a team of POS Support Representatives. You will be required to monitor live call volume, assist technicians with calls, provide guidance and feedback to improve technicians’ performance. You will also be responsible for reporting call trends to your direct management to help identify areas of improvement or situations that require immediate attention. This job description only constitutes a summary of responsibilities. The expanding nature of the company often requires changing roles and additional responsibilities. This position reports to the POS Manager.

• Monitoring multiple phone queues, including POS Support, and technicians to ensure acceptable Service Levels and Average Handle Times per call
• Identify, report and train on topics that impact the Service Level or Average Handle Time with the goal of improving team performance related to both primary metrics
• Coordinate with Coaching Teams and other members of POS Management to train and develop POS Support Staff
• Coordinate with Development teams as necessary for testing new product release or troubleshooting existing escalations
• Maintain and provide reporting focused on individual employee performance with the goal of improving efficiency and customer experience
• Coordinate with the POS Manager and HR regarding performance reviews, HR policy implementation and other actions
• Escalation management, assigning and if necessary, direct ownership of a case.
• Assists with special projects as needed or requested.
• Ensuring POS Support team is up to date with current technology, policy, procedure, products and services through announcement messages as well as staff meetings

Qualifications

• Must be capable of multi-tasking and coordinating with multiple departments
• Must be able to operate independently and within a team environment
• Ability to remain calm during stressful situations and escalations
• Understanding of various industry types and how POS products impact them
• Ability to analyze employee-related data and make informed judgments based on that analysis
• Must have a strong understanding of the POS product line
• Must have strong understanding of Shift4 internal systems, policies, and procedures
• 3+ Years Shift4 Experience preferred
• Management experience preferred

Anticipated Work Shift: Center Valley, PA

Tuesday - Saturday, 2:00pm - 11:00pm EST

Shift4 is expanding globally and hiring Customer Service, Associates to work with customers!

This is an onsite opportunity based at Shift4's headquarters in Center Valley, PA office and we operate Monday - Friday.

Summary:
The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities:

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
  
  
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
  
  
• Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
  
  
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
  
  
• Educate users on self-service features and digital support tools.
  
  
• Document cases and follow up to ensure full resolution.
  
  
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
  
  
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

Qualifications:

• Stellar verbal and written communication skills.
  
  
• Strong technical curiosity and ability to navigate applications and systems.
  
  
• Problem-solving skills with the ability to explain technical concepts clearly.
  
  
• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
  
  
• Familiarity with payment processing or restaurant/hospitality technology is a plus.
  
  
• Ability to multitask and stay organized in a fast-paced environment.

#LI-SM2

Summary:
The Deployment, Associate is responsible for configuring, testing, and preparing POS and credit card equipment for deployment, managing inventory and supplies, and ensuring timely fulfillment of orders. This role requires independence, attention to detail, and the ability to work under pressure while maintaining high standards of quality and safety.

Responsibilities:

• Configure, image, and customize POS and credit card equipment.
  
  
• Program, test, package, and ship POS equipment, peripherals, and supplies.
  
  
• Fulfill daily orders, receive incoming supplies, and maintain inventory accuracy.
  
  
• Work independently to meet tight deadlines in a fast-paced environment.
  
  
• Identify and resolve operational issues promptly using provided instructions and procedures.
  
  
• Maintain knowledge of processes, procedures, and departmental impact on company operations.
  
  
• Perform miscellaneous duties as assigned.

Qualifications:

• High School diploma or GED required; relevant certifications (A+, Net+, Security+, Microsoft) are beneficial.
  
  
• Ability to frequently lift 10–20 lbs, occasionally up to 30 lbs, and on occasion up to 50 lbs.
  
  
• Credit card industry experience (acquiring or issuing) preferred.
  
  
• Proficient with Word, Excel, Access, Windows applications, and email.
  
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
  
• Strong time management and ability to work independently under pressure.
  
  
• Capable of handling shipments, wrapping pallets, and operating hand trucks or pallet jacks.
  
  
• Experience with testing, cleaning, and sorting products for RMA or repurposing.
  
  
• Meets attendance and performance standards.

The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants. 

Location: Center Valley, PA Must work in the office 4 days a week and 1 day remote. 

Responsibilities

• Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
• Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
• Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
• Train merchants on the usage of Shift4 products and services.
• Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
• Maintain clear communication across all channels (email, phone, tickets, chat).
• Research and apply problem-solving skills to assess feasibility of requests and create solutions.
• Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
• Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
• Support special projects as assigned by leadership.
  
  

Qualifications

• High school diploma or equivalent required.
• Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
• Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
• Excellent written, oral, and listening communication skills.
• Strong attention to detail with the ability to self-manage and think critically.
• Natural problem-solving skills with the ability to de-escalate issues effectively.
• Customer-focused mindset with a commitment to white-glove service.
• Strong leadership and team collaboration skills.
• Friendly, enthusiastic, and professional demeanor.
• Bilingual (English/Spanish) is a plus, but not required.

Summary
The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.

Responsibilities

• Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
• Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
• Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
• Train merchants on the usage of Shift4 products and services.
• Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
• Maintain clear communication across all channels (email, phone, tickets, chat).
• Research and apply problem-solving skills to assess feasibility of requests and create solutions.
• Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
• Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
• Support special projects as assigned by leadership.
  
  

Qualifications

• High school diploma or equivalent required.
• Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
• Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
• Excellent written, oral, and listening communication skills.
• Strong attention to detail with the ability to self-manage and think critically.
• Natural problem-solving skills with the ability to de-escalate issues effectively.
• Customer-focused mindset with a commitment to white-glove service.
• Strong leadership and team collaboration skills.
• Friendly, enthusiastic, and professional demeanor.
• Bilingual (English/Spanish) is required.
  
  

Grade 5 

The warehouse Associate  is managing inventory and supplies, and ensuring timely fulfillment of orders picking and packing orders. This role requires independence, attention to detail, and the ability to work under pressure while maintaining high standards of quality and safety.

Responsibilities:

• Package, and ship equipment, and supplies.
• Fulfill daily orders, receive incoming supplies, and maintain inventory accuracy.
• Work independently to meet tight deadlines in a fast-paced environment.
• Identify and resolve operational issues promptly using provided instructions and procedures.
• Maintain knowledge of processes, procedures, and departmental impact on company operations.
• Perform miscellaneous duties as assigned.
  
  

Qualifications:

• High School diploma or GED preferred
• Ability to frequently lift 10–20 lbs, occasionally up to 30 lbs, and on occasion up to 50 lbs.
• Strong time management and ability to work independently under pressure.
• Capable of handling shipments, wrapping pallets, and operating hand trucks or pallet jacks.
• Experience with testing, cleaning, and sorting products for RMA or repurposing.
• Experience working in Warehouse or Restaurant environment Preferred.
• Meets attendance and performance standards.

The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing.

This role is in the Pensacola FL area. 

Responsibilities:
●    Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.

●    Conduct site surveys and troubleshoot network or cabling issues.

●    Test hardware, software, and credit card processing with minimal remote support.

●    Provide merchant training on POS systems and ensure satisfaction during and after installation.

●    Document installations and provide photos of work performed.

●    Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.

●    Travel locally (within 200 miles) and occasionally nationally for installations as needed. 

●    Maintain inventory of equipment and manage requisitions.

●    Participate in recurring training on the Shift4 product suite.

●    Track and submit monthly expense reports.

●    Adhere to safe driving practices and maintain reliable transportation.

●    Work flexible hours, including on-call, early mornings, late nights, and weekends as required.

Qualifications:
●    High school diploma or equivalent; Bachelor’s degree in a technical field preferred.

●    At least 1 year of experience installing or supporting POS products.

●    Technician background in network/computer troubleshooting or installation.

●    Experience with hand tools and lifting up to 50 pounds.

●    Proficiency in Microsoft Office Suite and Google Docs.

●    Good driving record and willingness to travel on short notice.

●    Friendly, professional, and enthusiastic demeanor.

●    Ability to follow directions, retain new information quickly, and exercise good judgment.

●    Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).

A Technical Support Representative is expected to work with customers to identify Shift4shop e-commerce related issues. They should achieve resolution by applying a logical thought process to the troubleshooting they are performing based on the training they have been given and by analyzing call, ticket, or chat logs to notice common trends and underlying problems.  They should support customer interactions through multi-messaging channels such as email, tickets, phone, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and services customers use, accompanied by good interpersonal and customer service skills.

Responsibilities:

• Deliver exceptional service and support to customers via telephone, email, and chats
• Meet service level and Interaction requirements set in place by management
• Gather information and determine the issue by evaluating and analyzing the symptoms and issues
• Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments
• Follow standard processes and procedures
• Identify and escalate priority issues per customer and company specifications
• Accurately process and record call, email, and chat interactions
• Follow up and make scheduled callbacks or emails to customers where necessary
• Stay current with system information, changes and updates
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Other tasks as assigned

Qualifications:

• Strong customer service oriented attitude
• At least one year customer service experience
• At least one year Technical Support experience
• Ability to troubleshoot and process technical issues
• Ability to multitask and process different kinds of interactions at once
• Excellent oral and written communication skills
• Excellent documentation technique and processes.