SeatGeek
Help the world experience more live.
We love live events because they bring people of all walks together. You see the same things. You feel the same feels. You walk out changed for the better. We strive to bring the same feeling of connectedness into our workplace. Help us help the world experience more live.
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SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise.
This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment.
What you'll do
- Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
- Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure
- Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
- Travel to client events as needed (up to 25-30%) to support client engagement
- Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
- Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
- Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations
What you have
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
- Track record of driving client outcomes—not just managing relationships, but improving business performance
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; you can simplify complexity and speak both client and product
- Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools is a plus
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative mindset with a “one team” approach to working cross-functionally
- Willingness to travel to client locations and events regularly (~25%-30%)
- Bachelor’s degree preferred
Why You’ll Love This Role
- You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts
- You’ll be part of a team that values commercial impact, not just operational excellence
- You’ll collaborate closely with peers in CS and across the company
- You’ll get exposure to leadership, both at SeatGeek and with client execs
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Perks
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
Ready to apply?
Apply to SeatGeek
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise.
This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment.
What you'll do
- Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
- Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure
- Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
- Travel to client events as needed (up to 25-30%) to support client engagement
- Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
- Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
- Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations
What you have
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
- Track record of driving client outcomes—not just managing relationships, but improving business performance
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; you can simplify complexity and speak both client and product
- Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools is a plus
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative mindset with a “one team” approach to working cross-functionally
- Willingness to travel to client locations and events regularly (~25%-30%)
- Bachelor’s degree preferred
Why You’ll Love This Role
- You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts
- You’ll be part of a team that values commercial impact, not just operational excellence
- You’ll collaborate closely with peers in CS and across the company
- You’ll get exposure to leadership, both at SeatGeek and with client execs
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Perks
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
#LI-Remote
Ready to apply?
Apply to SeatGeek
Senior Manager, Portfolio Management (SeatGeekIQ)
Share this job
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
This is an opportunity to work on one of the most exciting businesses within SeatGeek. SeatGeekIQ is our homegrown AI-native platform that is helping our rightsholder partners and fans generate more revenue in autonomous ways. You can learn more about what SeatGeekIQ has done here - Seatgeek IQ, the intelligence powering smarter ticketing. We were recently nominated for SBJ’s Best in AI award.
As the Senior Manager, Portfolio Management: SeatGeekIQ, you’ll play a critical role in helping expand our platform of pricing, trading, and investments offerings into the EMEA region. You’ll partner with some incredible clients such as Liverpool and Manchester City. You’ll also lead execution of our inventory management portfolio in the EMEA region. You’ll be responsible for maximizing the value of tickets managed and the returns on any of the decisions made.
This is a client facing role that will help drive incremental business growth by winning partnerships and own relationships from sales pitches to term sheets to executive presentations. This role has high independence and ownership with the opportunity to expand our business into a new region. If successful, this role would expect to hire and manage a team in the future.
You’ll report directly to the Head of SeatGeekIQ. You will work closely with the other teams within Investments - Trading, Operations, Quantitative Research, etc.- as well as with teams across the SeatGeek business, such as Client Success, Legal, Account Management, Product Management, Engineering, Data Science, and Finance and Accounting.
What you'll do
- Develop & own KPIs, set goals, and oversee measurement & reporting for the EMEA SeatGeekIQ business
- Help define, measure, and execute the tactical and strategic goals for business and product.
- Manage portfolios across multiple events/event types/markets - implementation, monitoring, rebalancing, asset pricing, trading, and reporting
- Create and deliver presentations and pitches then synthesizing deal terms in conjunction with manager, Finance, and Legal and negotiating with prospects
- Communicate project and initiative statuses to all stakeholders and take responsibility for deadlines and deliverables.
- Guide development and implementation of portfolio/risk management strategies
- Develop existing external client relationships and own issues regarding portfolios and/or trading
- Own and monitor risk limits and overall volatility of portfolio
What you have
- BS/MS/PhD in quantitative field – Physics, Math, Statistics, Engineering OR MBA
- 6+ years of experience trading financial instruments (traditional or alternative) and ownership of P&L at a hedge fund, bank, or proprietary trading firm
- 3+ years of sales, account management, or other client-facing experience
- Fluency in Excel and SQL (fluency in Python preferred)
- Ability to work in a fast-paced environment and think clearly under pressure
- Strong verbal and written communication skills
- Project management and organizational skills
- Exceptional quantitative, logical reasoning, and analytical skills
- Ability to travel to clients as needed
- Passion for sports, music, and live events in general
Perks
- Equity stake in a well-funded growth stage company
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Generous PTO
- Benefits package that supports health and dental
- Family building stipend and support
- Annual wellness stipend
- Annual subscription to Headspace
- Pension
- Life Insurance
- Annual subscription to Spotify, Apple Music, or Amazon music
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
Ready to apply?
Apply to SeatGeek
Senior Manager, Portfolio Management (SeatGeekIQ)
Share this job
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
This is an opportunity to work on one of the most exciting businesses within SeatGeek. SeatGeekIQ is our homegrown AI-native platform that is helping our rightsholder partners and fans generate more revenue in autonomous ways. You can learn more about what SeatGeekIQ has done here - Seatgeek IQ, the intelligence powering smarter ticketing. We were recently nominated for SBJ’s Best in AI award.
As the Senior Manager, Portfolio Management: SeatGeekIQ, you’ll play a critical role in helping expand our platform of pricing, trading, and investments offerings into the EMEA region. You’ll partner with some incredible clients such as Liverpool and Manchester City. You’ll also lead execution of our inventory management portfolio in the EMEA region. You’ll be responsible for maximizing the value of tickets managed and the returns on any of the decisions made.
This is a client facing role that will help drive incremental business growth by winning partnerships and own relationships from sales pitches to term sheets to executive presentations. This role has high independence and ownership with the opportunity to expand our business into a new region. If successful, this role would expect to hire and manage a team in the future.
You’ll report directly to the Head of SeatGeekIQ. You will work closely with the other teams within Investments - Trading, Operations, Quantitative Research, etc.- as well as with teams across the SeatGeek business, such as Client Success, Legal, Account Management, Product Management, Engineering, Data Science, and Finance and Accounting.
What you'll do
- Develop & own KPIs, set goals, and oversee measurement & reporting for the EMEA SeatGeekIQ business
- Help define, measure, and execute the tactical and strategic goals for business and product.
- Manage portfolios across multiple events/event types/markets - implementation, monitoring, rebalancing, asset pricing, trading, and reporting
- Create and deliver presentations and pitches then synthesizing deal terms in conjunction with manager, Finance, and Legal and negotiating with prospects
- Communicate project and initiative statuses to all stakeholders and take responsibility for deadlines and deliverables.
- Guide development and implementation of portfolio/risk management strategies
- Develop existing external client relationships and own issues regarding portfolios and/or trading
- Own and monitor risk limits and overall volatility of portfolio
What you have
- BS/MS/PhD in quantitative field – Physics, Math, Statistics, Engineering OR MBA
- 6+ years of experience trading financial instruments (traditional or alternative) and ownership of P&L at a hedge fund, bank, or proprietary trading firm
- 3+ years of sales, account management, or other client-facing experience
- Fluency in Excel and SQL (fluency in Python preferred)
- Ability to work in a fast-paced environment and think clearly under pressure
- Strong verbal and written communication skills
- Project management and organizational skills
- Exceptional quantitative, logical reasoning, and analytical skills
- Ability to travel to clients as needed
- Passion for sports, music, and live events in general
Perks
- Equity stake in a well-funded growth stage company
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Generous PTO
- Benefits package that supports health and dental
- Family building stipend and support
- Annual wellness stipend
- Annual subscription to Headspace
- Pension
- Life Insurance
- Annual subscription to Spotify, Apple Music, or Amazon music
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
To review our candidate privacy notice, click here.
#LI-Remote
Ready to apply?
Apply to SeatGeek