POSITION SUMMARY
The Jr. Systems Administrator provides technical direction and guidance for the execution and delivery of end user service initiatives Service Desk projects and tier 3 support for an 800+ end-user environment. The Jr. Systems Administrator also works closely with the Service Desk Coordinator Systems Engineer and IT Director to integrate enterprise client software and hardware solutions.

KEY RESPONSIBILITIES

• Participates in defining strategies and direction for end user and desktop infrastructure design optimization usability and solution delivery
• Collaborates with Systems Engineer and Service Desk Coordinator for Service Desk infrastructure planning and implementation
• Participates in a wide array of IT application and infrastructure projects requiring knowledge of Microsoft operating systems browsers security configurations and infrastructure integration
• Participates in the planning design and implementation of transformational initiatives focused on improving the overall user experience and simplifying the way we do business.
• Prioritizes and schedule tasks.
• Daily application and device monitoring to verify the status and availability of IT-related SAAS applications and health of the end user compute environment: O365 and 3rd party applications MDM SyxSense etc.
• Researches and stays on top of IT-related SAAS application updates and roadmaps: O365 Microsoft and 3rd party applications.
• Stays up-to-date on innovative technologies
• Provides support for mixed platform environment: Windows 10/11 Microsoft Server 2008 - 2022 iPads tablets and phone system
• Collaborates with IT management and senior staff in developing guidelines and best practices for the Service Desk
• Creates and updates technical documentation
• Researches reviews and tests new hardware and software requirements and OS patches for employee deployment (Microsoft Patches etc.)
• Maintains endpoint patch management and works with senior IT staff to facilitate server patch management
• Audits end user software licenses for compliance and renewal
• Supports Audio/Video for meetings conference rooms and company events for internal business units and external partners
• Trains and mentors junior Service Desk staff
• Plans executes and supports a diverse range of assigned IT projects

JOB DETAILS

• Pay Rate: $ 42.00- 44.32 DOE 
• Hours: Full-Time, 40 hours per week
• Working Days: Monday- Friday

REQUIRED QUALIFICATIONS: 

• 3 Years of relevant experience with setup configuration troubleshooting of Windows desktop/laptop hardware and software required.
• Experience in a mid-sized (550+ employees) corporate Helpdesk team environment
• Strong knowledge of various email clients and productivity software
• Knowledgeable in Active Directory Group Policy NTFS share permissions
• Hands-on experience with Group Policy Encryption DNS DHCP MDM SyxSense
• Software deployment and management automation including scripting batch files and GPO configurations
• Advvanced OS image configuration experience with Microsoft
• Working OS image configuration experience
• Project management skills
• Must have strong analytical and design skills planning and problem solving skills
• Excellent written e-correspondence and verbal communication skills
• Knowledge of network topology troubleshooting and diagnostics for end-user support
• Efficient and accurate troubleshooting both at desk-side and remote support

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 pounds
• Ability to stand, walk, bend, and assist residents for extended periods
• Ability to use proper body mechanics and assistive devices safely