About the role:

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience.

As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future.

This role is open to candidates residing in the United States.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:

• Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.
• Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.
• Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.
• Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.
• Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar).
• Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools
• Ability to translate complex customer and business problems into clear requirements and solutions.
• Experience with leveraging AI to solve high-impact business problems
• Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.

About the role:

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience.

As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future.

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:

• Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.
• Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.
• Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.
• Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.
• Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar).
• Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools
• Ability to translate complex customer and business problems into clear requirements and solutions.
• Experience with leveraging AI to solve high-impact business problems
• Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.

About the role:

At Samsara, the Finance & Strategy (F&S) team is dedicated to optimizing capital allocation by delivering insightful data analysis, fostering strategic business partnerships, and implementing scalable processes. Our mission is to guide the company toward long-term success by developing an optimal operating plan, delivering accurate forecasts and annual operating plans, and ensuring that the business consistently meets or exceeds its targets. Additionally, we are committed to scaling F&S systems and driving cross-functional collaboration across the organization.

We are seeking a Financial Analyst to take ownership of managing R&D program expenses from budget creation through performance tracking. In this role, you will work closely with engineering and product leaders, as well as accounting teams, to provide financial and strategic insights that support decision-making and cost optimization. You will conduct comprehensive quantitative and qualitative analyses to identify opportunities for growth and efficiency. Your responsibilities will include managing the end-to-end budgeting process for R&D, tracking financial performance against forecasts, and providing leadership with timely insights through financial reporting. Moreover, you will play a key role in developing scalable processes that align with the company’s financial goals and contribute to its long-term success.

This is a remote position open to candidates based in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Assist in financial planning and analysis by building and maintaining models for forecasting, budgeting, and cost analysis for R&D functions.
• Prepare accurate monthly, quarterly, and annual financial reports to track company performance.
• Conduct variance analysis to compare actual results against budgets and forecasts, identifying key drivers.
• Collaborate with cross-functional teams to provide insights and support decision-making processes.
• Partner with R&D business partners to identify cost-saving opportunities and drive process improvements, fostering a collaborative approach to financial management.
• Ensure the integrity and accuracy of financial data by managing financial databases and reporting systems.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 1-3 years of experience in financial planning and analysis (FP&A).
• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Advanced skills in Excel or Google Sheets.
• Familiarity with financial statements (income statements, balance sheets, cash flow statements) and their analysis.
• Experience in building automated Excel reports.
• Solid understanding of corporate finance concepts such as budgeting, forecasting, and variance analysis.
• Problem-solving abilities with a proactive approach to identifying and solving financial challenges, with a focus on driving efficiency and cost optimization.
• Strong attention to detail and commitment to accuracy in all work.

An ideal candidate also has:

• Proficiency with AI tools (ChatGPT, Gemini, Glean, Cursor, etc.) and SQL, Databricks, or BI tools (e.g. Tableau, Power BI) 
• Proficiency in FP&A tools, such as Workday Adaptive Planning (or similar planning systems), NetSuite, and 
• Eagerness to learn and grow professionally, with a passion for continuous improvement.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong communication skills, able to explain financial concepts and data to non-financial stakeholders.

About the role:

At Samsara, the Finance & Strategy (F&S) team is dedicated to optimizing capital allocation by delivering insightful data analysis, fostering strategic business partnerships, and implementing scalable processes. Our mission is to guide the company toward long-term success by developing an optimal operating plan, delivering accurate forecasts and annual operating plans, and ensuring that the business consistently meets or exceeds its targets. Additionally, we are committed to scaling F&S systems and driving cross-functional collaboration across the organization.

We are seeking a Financial Analyst to take ownership of managing R&D program expenses from budget creation through performance tracking. In this role, you will work closely with engineering and product leaders, as well as accounting teams, to provide financial and strategic insights that support decision-making and cost optimization. You will conduct comprehensive quantitative and qualitative analyses to identify opportunities for growth and efficiency. Your responsibilities will include managing the end-to-end budgeting process for R&D, tracking financial performance against forecasts, and providing leadership with timely insights through financial reporting. Moreover, you will play a key role in developing scalable processes that align with the company’s financial goals and contribute to its long-term success.

This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Assist in financial planning and analysis by building and maintaining models for forecasting, budgeting, and cost analysis for R&D functions.
• Prepare accurate monthly, quarterly, and annual financial reports to track company performance.
• Conduct variance analysis to compare actual results against budgets and forecasts, identifying key drivers.
• Collaborate with cross-functional teams to provide insights and support decision-making processes.
• Partner with R&D business partners to identify cost-saving opportunities and drive process improvements, fostering a collaborative approach to financial management.
• Ensure the integrity and accuracy of financial data by managing financial databases and reporting systems.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 1-3 years of experience in financial planning and analysis (FP&A).
• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• Advanced skills in Excel or Google Sheets.
• Familiarity with financial statements (income statements, balance sheets, cash flow statements) and their analysis.
• Experience in building automated Excel reports.
• Solid understanding of corporate finance concepts such as budgeting, forecasting, and variance analysis.
• Problem-solving abilities with a proactive approach to identifying and solving financial challenges, with a focus on driving efficiency and cost optimization.
• Strong attention to detail and commitment to accuracy in all work.

An ideal candidate also has:

• Proficiency with AI tools (ChatGPT, Gemini, Glean, Cursor, etc.) and SQL, Databricks, or BI tools (e.g. Tableau, Power BI) 
• Proficiency in FP&A tools, such as Workday Adaptive Planning (or similar planning systems), NetSuite, and 
• Eagerness to learn and grow professionally, with a passion for continuous improvement.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong communication skills, able to explain financial concepts and data to non-financial stakeholders.