Samsara
Senior Software Engineer II, Developer Experience, Operational Excellence - US/Canada Eastern Time Zone
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara is hiring a Senior Software Engineer II to join our Operational Excellence (OPX) team within the Developer Experience organization.
DevEx is responsible for the engineering environment that a globally distributed engineering org relies on every day, from build and deploy systems to development tooling and AI-assisted workflows that help teams move quickly and confidently.
Within DevEx, the Operational Excellence (OPX) team keeps production healthy at scale.
We provide engineering teams the platform capabilities, observability tooling, automated safeguards, incident management tooling, and safe feature release systems they need to deliver highly available systems, ship features with confidence, and investigate and mitigate incidents faster.
OPX is focused on raising the bar for system stability, resilience, and reliability across Samsara -- building automated safeguards that protect production, ensuring engineers get the right signals at the right time, and giving teams the visibility they need to stay in control of their services. We're also investing in AI-driven operational tooling and partnering directly with product engineering teams to strengthen their operational posture.
Our final interview stage is a full-day, in-person onsite at our SF office. This is an exciting opportunity to collaborate face-to-face with our senior technical leaders and dive deep into the hard problems we are solving.
This is a remote position open to candidates residing in the ET time Zone in the US and Canada. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world's physical operations.
- You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
- You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
- You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win – together.
In this role, you will:
- Design and build automated reliability and self-healing systems that protect production at scale, including automated rollbacks, deploy safeguards, and fault mitigation, and deliver them as platform tooling that engineering teams across the company adopt for their own services.
- Own and improve incident management tooling and on-call health. Reduce alert noise, surface actionable signals, and empower engineering teams to operate their services confidently with minimal operational burden.
- Develop and evolve our observability infrastructure, including monitoring, alerting, SLOs, and performance regression detection, to give teams real-time, actionable visibility into system health and latency.
- Contribute to AI-driven operational tooling that goes beyond triage, building toward autonomous remediation where AI detects issues, takes corrective action, and self-recovers with minimal human involvement.
- Drive incident prevention by identifying systemic patterns and ruthlessly eliminating operational toil. You have deep empathy for on-call engineers and a bias toward making their lives better.
- Partner directly with product engineering teams to diagnose reliability gaps, reduce their operational burden, and help them adopt best practices for running their services.
- Define and champion operational excellence best practices across engineering through guardrails, scorecards, and standards that help teams run their services reliably by default.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- 8+ years of experience designing and building products in a software engineering team.
- Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
- 3+ years of experience in infrastructure and/or platform engineering-focused teams.
- Expertise in Observability and reliability, operational metrics, and data analysis.
- Proven track record in architecting monitoring frameworks, SLO platforms, and automated response workflows, Datadog (or equivalent observability tooling like New Relic, Grafana).
- Proven experience working on large-scale enterprise software applications.
- Experience in Developer Experience (DevEx) & Internal Portals: Designing and implementing solutions/tools that centralize and simplify engineering operations.
- Familiarity with cloud platforms (AWS, GCP, or the like).
- Experience in implementing AI-driven automation across the software development lifecycle (SDLC) to reduce developer friction, automate repetitive technical tasks, and accelerate time-to-delivery. Routinely applies AI tools across your workflow.
- Familiarity with Experienced at writing high-quality code (Go, Python, or equivalent) focused on infrastructure, deployment, and operations challenges.
- Experience mentoring and supporting engineers and role modeling engineering practices within a technical lead capacity.
- Proactive growth mindset, always looking at ways to improve the status quo.
An ideal candidate also has:
- Strong communication skills and a desire to collaborate across teams.
- Experience with incident management tooling (Incident.io, PagerDuty, or equivalent).
- Experienced with Infrastructure as Code (Iac) - Terraform.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Ready to apply?
Apply to Samsara
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Do you get excited about creating high-impact AI applications that employees rely on every day?
Samsara’s Integrations, Data Engineering, and AI (IDEA) team is a key part of Samsara’s Business Technology organization, driving innovation through data and AI. Our mission is to empower and enable everyone at Samsara with AI-powered tools and capabilities so they can get their work done more effectively. We bridge technology, innovation, and business needs to infuse AI-powered solutions into our organization.
We are looking for a hands-on AI platform Engineer to build, ship, and scale Samsara’s Enterprise AI platform that provides end-to-end capabilities for AI agents to be deployed, managed , governed etc. As a Senior AI Platform Engineer , you’ll own the full lifecycle of AI-powered systems — from initial design and prototyping to production deployment, monitoring, and iteration. You will collaborate with architects, engineers, and cross-functional stakeholders across Samsara to brainstorm, design, rapidly prototype, and productionalize AI-driven features and capabilities that integrate deeply into real business workflows.
This role is open to candidates residing in Canada.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment, and mastery of your craft in a hyper-growth environment.
- You are energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will:
- Build, and own end-to-end Data & AI platform (Databricks,AWS or other tech stack) from ideation , prototyping , production deployment and monitoring.
- Architect and scale company-wide GenAI capabilities to support domain-specific business AI Agents that are embedded into real operational workflows.
- Provide documentation and support to business users to deploy and manage AI agents at scale.
- Lead platform investments in areas like RAG infrastructure, embedding pipelines, LLM orchestration, and multi-modal data processing.
- Serve as a technical anchor and mentor for the broader AI & Data team, raising the engineering bar across the organization.
- Design and integrate AI solutions with internal systems and third-party platforms, including SaaS tools, APIs, data platforms, and enterprise systems.
- Develop and launch AI-powered solutions to improve efficiency and personalization across business functions such as Customer Support, People/HR, Legal, and Finance.
- Collaborate closely with top-tier engineers, data scientists, and business users in a fast-moving environment.
- Apply and scale software engineering excellence, including reliability, observability, and maintainability of production data & AI systems.
Minimum Requirements for the role:
- Bachelor’s or Master’s degree in Computer Science or related Engineering discipline.
- 10+ years of industry experience in software engineering or data platform development, including:
- 3+ years of experience owning the development, testing, deployment, monitoring, and support of web applications and backend APIs.
- 0-1+ year of experience building and deploying production-ready Generative AI solutions, with responsibility for reliability and performance.
- 1+ year of experience in administering AWS platform.
- Strong expertise in Python and AI/ML fundamentals, particularly Generative AI solutions (e.g., LLMs, vector databases, prompt engineering, embeddings, RAG systems).
- Experience with AI agent development frameworks and tooling (e.g., LangChain, LangGraph, CrewAI, LlamaIndex, OpenAI SDK, MCP, A2A).
An ideal candidate is:
- Experienced in 0→1 MVP development, iterative prototyping, and evolving prototypes into production-grade systems.
- Passionate about staying up to date with industry news, AI development trends, tools, and best practices.
- Knowledgeable about SDLC best practices and actively experiments with and adopts modern AI development tools and patterns.
- An excellent communicator with the ability to work effectively in cross-functional settings and translate business needs into technical solutions.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Ready to apply?
Apply to Samsara
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Do you get excited about creating high-impact AI applications that employees rely on every day?
Samsara’s Integrations, Data Engineering, and AI (IDEA) team is a key part of Samsara’s Business Technology organization, driving innovation through data and AI. Our mission is to empower and enable everyone at Samsara with AI-powered tools and capabilities so they can get their work done more effectively. We bridge technology, innovation, and business needs to infuse AI-powered solutions into our organization.
We are looking for a hands-on AI platform Engineer to build, ship, and scale Samsara’s Enterprise AI platform that provides end-to-end capabilities for AI agents to be deployed, managed , governed etc. As a Senior AI Platform Engineer , you’ll own the full lifecycle of AI-powered systems — from initial design and prototyping to production deployment, monitoring, and iteration. You will collaborate with architects, engineers, and cross-functional stakeholders across Samsara to brainstorm, design, rapidly prototype, and productionalize AI-driven features and capabilities that integrate deeply into real business workflows.
This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment, and mastery of your craft in a hyper-growth environment.
- You are energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will:
- Build, and own end-to-end Data & AI platform (Databricks,AWS or other tech stack) from ideation , prototyping , production deployment and monitoring.
- Architect and scale company-wide GenAI capabilities to support domain-specific business AI Agents that are embedded into real operational workflows.
- Provide documentation and support to business users to deploy and manage AI agents at scale.
- Lead platform investments in areas like RAG infrastructure, embedding pipelines, LLM orchestration, and multi-modal data processing.
- Serve as a technical anchor and mentor for the broader AI & Data team, raising the engineering bar across the organization.
- Design and integrate AI solutions with internal systems and third-party platforms, including SaaS tools, APIs, data platforms, and enterprise systems.
- Develop and launch AI-powered solutions to improve efficiency and personalization across business functions such as Customer Support, People/HR, Legal, and Finance.
- Collaborate closely with top-tier engineers, data scientists, and business users in a fast-moving environment.
- Apply and scale software engineering excellence, including reliability, observability, and maintainability of production data & AI systems.
Minimum Requirements for the role:
- Bachelor’s or Master’s degree in Computer Science or related Engineering discipline.
- 10+ years of industry experience in software engineering or data platform development, including:
- 3+ years of experience owning the development, testing, deployment, monitoring, and support of web applications and backend APIs.
- 0-1+ year of experience building and deploying production-ready Generative AI solutions, with responsibility for reliability and performance.
- 1+ year of experience in administering AWS platform.
- Strong expertise in Python and AI/ML fundamentals, particularly Generative AI solutions (e.g., LLMs, vector databases, prompt engineering, embeddings, RAG systems).
- Experience with AI agent development frameworks and tooling (e.g., LangChain, LangGraph, CrewAI, LlamaIndex, OpenAI SDK, MCP, A2A).
An ideal candidate is:
- Experienced in 0→1 MVP development, iterative prototyping, and evolving prototypes into production-grade systems.
- Passionate about staying up to date with industry news, AI development trends, tools, and best practices.
- Knowledgeable about SDLC best practices and actively experiments with and adopts modern AI development tools and patterns.
- An excellent communicator with the ability to work effectively in cross-functional settings and translate business needs into technical solutions.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Ready to apply?
Apply to Samsara
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email.
This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will:
- Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
- Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
- Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
- Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
- Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
- Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
- Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
- Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for this role:
- 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
- Full bilingual proficiency (English/Spanish) is a must.
- Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
- Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
- Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
- Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
- Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
- Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills.
- Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
- Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.
An ideal candidate also has:
- Experience supporting telematics systems, ELDs, and hours of service compliance.
- Proven ability to mentor and coach peers to improve team performance and individual growth.
- Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.
- Considered a Plus: Multilingual skills in French or German
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
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