About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🌎 Partner directly with Executive and Senior Leaders across global Tech, Finance, Data/AI and Corporate functions, shaping people strategy during an exciting stage of growth!

🎯 Lead high-impact initiatives spanning leadership development, engagement, organisational effectiveness, talent, and performance.

⚡️ Own a role with real variety, where no two days are the same, balancing strategic thinking with hands-on execution in a fast-moving global SaaS environment.

🤝 Join a values-driven P&C team that genuinely cares about building a world-class employee experience, where your ideas and contributions matter.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership and pace we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

We’re looking for a Senior People & Culture Business Partner based in Melbourne to partner globally with our Technology (Product and Engineering), Finance, Data/AI and Corporate functions across ROLLER.

You will be the most senior P&C Business Partner in APAC, reporting directly to the Chief Performance Officer, with executive-level relationships and high autonomy. You’ll roll up your sleeves to deliver impactful people initiatives that support high performance, engagement, development, and culture across the full employee lifecycle.

This role is a key member of ROLLER’s globally distributed People & Culture team and will collaborate closely with peers across APAC, EMEA, and AMER to create scalable, consistent, and high-impact people experiences globally.

This role is ideal for someone who thrives in fast-paced, high-growth environments, enjoys balancing strategic thinking with hands-on execution, and is passionate about helping technical and corporate teams scale effectively.

This role is based in Melbourne. We believe time in the office is critical for connection, collaboration and learning - so this role is minimum 3 days per week in the office.

What You'll Do

Strategic Business Partnering

• Act as a trusted advisor - partnering with leaders on organisational design, talent management, engagement and enablement - translating business priorities into people strategies that support scalable growth
• Use people data and insights to proactively identify trends, surface risks, and recommend actions that improve engagement, retention, and performance
• Coach leaders through performance challenges and organisational change 

Talent, Performance & Leadership

• Facilitate and continuously improve talent and performance processes including goal setting, talent reviews and calibration, performance management and career development 
• Drive initiatives that build leadership capability and manager effectiveness — from coaching individual leaders to designing scalable programs
• Partner with leaders to strengthen team culture, engagement, and belonging across globally distributed teams, particularly during periods of change and growth

Operational Excellence & Compliance

• Provide pragmatic, commercially balanced guidance on employment legislation, ER matters, and people policies globally 
• Partner closely with Payroll, Finance, Legal, and Talent Acquisition to ensure people operations run smoothly and scalably
• Contribute to the continuous improvement of P&C processes, systems, and frameworks as ROLLER scales globally

About You

You’re an experienced and commercially minded People & Culture professional who knows how to build trusted relationships, influence leaders, and drive meaningful outcomes in high-growth environments.

You’re equally comfortable sparring with Executives on people strategy, as you are rolling up your sleeves and crunching people data or supporting a performance meeting. This role requires someone who thrives in ambiguity and can operate autonomously, confidently from day one.

You’ll likely bring:

• 8+ years’ experience in HR / People & Culture, having help a Business Partner / Advisory role, ideally within technology or high-growth environments
• Proven experience partnering with Executive and Senior Leaders across globally distributed teams
• Strong business partnering capability across organisational design, leadership development, performance management, engagement, and change management
• Experience supporting technical organisations such as Engineering, Product, Design, or IT teams is highly regarded
• Strong understanding of employment legislation and HR best practices, ideally across multiple regions
• Experience managing complex employee relations matters with sound judgment and pragmatism
• Strong appetite to be a hands-on executor 
• Excellent communication, stakeholder management, and influencing skills
• A collaborative, adaptable, and solutions-focused approach
• Experience working with HRIS platforms and people analytics tools (we are on HiBob)

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

🎉 Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!

💙 Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role

🎨 Design That Reaches 100+ Million Real Moments - Your work at ROLLER impacts over 100 million guest experiences every year. Families spending time together. Kids’ birthday parties. Team catch-ups. Once-in-a-lifetime experiences. What you design doesn’t just ship, it helps create moments people remember.

🧭 Impact at Real Scale, In the Real World - ROLLER powers venues in 30+ countries. Your design decisions show up in fast-moving, high-pressure environments where clarity and usability matter. This isn’t speculative or conceptual work. It ships, it’s used immediately, and the feedback loop is real.

🤝 A Genuine Seat at the Table - You’ll partner closely with Product and Engineering leadership to shape vision, navigate ambiguity, and make high-quality trade-offs. Design is expected to lead, not follow. Strong judgement, clear thinking, and the ability to challenge assumptions are valued here, not sidelined.

🧠 Complex Problems Worth Solving - From ecommerce and payments to on-site operations and guest flows, ROLLER sits at the intersection of digital and physical experiences. If you enjoy systems thinking, real constraints, and pragmatic trade-offs, you’ll find depth here.

🚀 The Chance to Raise the Bar - You’ll join a growing but still tight-knit design team, with real opportunity to shape standards, evolve design systems, and influence how design operates across the business. Your impact will be visible, lasting, and felt well beyond individual features.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose To Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

We’re hiring a Lead Product Designer to lead design outcomes and people across a complex product domain at ROLLER.

This is a hands-on leadership role that blends high-quality design execution, people leadership, and strategic influence. You’ll be accountable for the impact, consistency, and quality of design work in your domain  and for growing the designers within it.

You’ll partner closely with Product and Engineering leadership to shape vision, guide teams through ambiguity, and ensure we’re solving the right problems for our customers and our business. This role has meaningful scope, autonomy, and influence, with clear ownership and room to lead.

In this role, you’ll split your time between:

• Hands-on design and complex problem solving
• Coaching and developing designers
• Influencing strategy, direction, and standards across teams

This role is based in Melbourne and offers a hybrid work approach, with our office located in South Melbourne.

What You'll Do

Design Leadership & Craft

• Partner with the Director of Product Design to shape and evolve ROLLER’s design vision in a fast-moving, scaling environment.
• Own design strategy and execution across a complex product domain or multiple high-impact initiatives, with a bias toward shipping, learning, and iteration.
• Set and uphold a high bar for usability, accessibility, coherence, and craft, without letting perfection block progress.
• Apply systems thinking to identify patterns, gaps, and opportunities across end-to-end experiences as the product surface area grows.
• Lead the creation of frameworks, flows, and high-fidelity solutions that are designed to ship, be tested in the real world, and improve over time.
• Explore and articulate product visions that balance ambition with pragmatism and align to clear customer and business outcomes.
• Make strong design judgements that optimise for impact, speed, and long-term value over process or ceremony.

People Leadership & Team Growth

• Lead, coach, and support a team of Product Designers in an environment where learning comes from delivery and feedback, not theory alone.
• Run effective 1:1s, provide clear and actionable feedback, and support individual growth through real ownership and responsibility.
• Set clear expectations, goals, and success criteria tied to outcomes, not activity.
• Foster a culture of trust, ownership, psychological safety, and continuous improvement as the team scales.
• Support hiring, onboarding, and performance development in partnership with Design leadership, helping build a team comfortable with change and growth.

Collaboration, Strategy & Influence

• Act as a strategic design partner to Product and Engineering leaders, contributing to decision-making early and often.
• Influence problem definition, prioritisation, and roadmaps through customer insight, design thinking, and a strong sense of what will move the needle.
• Facilitate workshops, critiques, and alignment sessions that drive clarity and momentum, not process for process’ sake.
• Communicate design rationale, trade-offs, and impact clearly to stakeholders, including executive leadership.
• Advocate for customer-centred decision-making while embracing the realities of scale, constraints, and rapid change.

Research, Testing & Insight

• Guide discovery efforts and coach designers to use research as a tool for direction, not delay.
• Ensure research leads to clear problem definitions, decisions, and shipped outcomes.
• Lead and contribute to the evolution of our design system, content strategy, and accessibility practices in ways that support speed and consistency at scale.
• Improve design processes, rituals, and documentation to help the team move faster as we grow.
• Champion inclusive, accessible, and content-led design as core to product quality and customer impact.

About You

At ROLLER, we look for designers with range and judgement. You’ll be comfortable working across research, service design, interaction design, system design, and content, and you’ll know where to go deep to create real impact. This role suits someone who is motivated, thoughtful, and highly capable, and who knows how to move fast without being reckless.

You are someone who:

• Is an experienced Product Designer with direct people leadership experience.
• Has formally led designers, not just supported them informally.
• Balances hands-on design work with coaching and leadership responsibilities.
• Operates confidently at both strategic and tactical levels.
• Doesn’t need perfect briefs to deliver meaningful outcomes.
• Understands the full product lifecycle and how design drives customer and business results.
• Has a solid understanding of front-end constraints (HTML/CSS) and designs solutions that are scalable and buildable.
• Thrives in fast-moving environments and brings a strong bias toward action, ownership, and learning through delivery.

You’ve likely:

• Led a small team of Product Designers or acted as a senior design lead within a team.
• Owned design outcomes across a complex product area or multiple initiatives.
• Influenced product strategy, prioritisation, and trade-offs.
• Shaped or evolved a design system in a scaling organisation.
• Partnered closely with Product and Engineering leadership to ship meaningful work.
• Facilitated workshops, critiques, and alignment sessions to drive clarity and momentum.
• Supported hiring, onboarding, or performance development.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. Backed by the world’s leading software investor - Insight Partners - we are at a critical inflection point as we consolidate our position as the global category leader.  If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🛠️ You’ll be joining a small but growing in-house legal team with a global reach and a genuine builder’s mandate - the kind of role where you shape the function and make a real impact.

🌎 The scope is genuinely broad - product compliance across 50+ markets, financial services regulation, data privacy, consumer law,, procurement contracting and customer contracting - all under one roof!

🤝 Direct access to senior leaders from day one - real context, real feedback, and real influence from the people driving the business.

🚀 You’ll be joining a small but growing in-house legal team with a global reach and a genuine builder’s mandate - the kind of role where you shape the function and make a real impact.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified by the Australian Financial Review for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

We are looking for a Senior Legal Counsel to help shape a tech-driven legal function at a truly pivotal moment. Backed by Insight Partners and operating across 30+ countries, this is a rare opportunity to have a genuine strategic influence at a high-growth global SaaS company - not just a seat at the table, but a hand in building it.

You won’t just be giving advice - you will be an architect. This is a broad role covering everything from product compliance to data privacy and financial services regulation and commercial contracting, with particular depth in two areas: partnering with our Product & Tech team to navigate complex global regulations spanning 50 U.S. states and 30+ countries, and supporting ROLLER’s growing Financial Services product suite. You’ll do all of this while implementing the AI and legal-tech systems that allow a high-growth company to scale without friction.

What You'll Do

Product Compliance & Strategy

• Act as a strategic partner to the Product & Tech team, providing legal counsel that balances technical compliance with commercial velocity.
• Design and implement a scalable system to track and interpret regulatory changes across 30+ countries and 50 U.S. states
• Manage a global network of local counsel to ensure international compliance, translating complex foreign laws into actionable product requirements.

Financial Services & FinTech

• Provide lead counsel for ROLLER’s financial product suite, including Payment and Capital..
• Navigate the intersection of technology and financial services regulation to support new product launches.

Data Privacy, Consumer and Competition Law

• Partner with Security to support the implementation of the compliance framework for global data privacy (APP, GDPR, CCPA, etc.) and security.
• Partner with the broader ROLLER business to support compliance with consumer protection and trade practices law in Australia and globally as we expand.

General & Growth Support

• Support the broader Legal function on high-impact projects, including M&A, partnerships, SaaS contracting, and global leasing.
• Procure and implement cutting-edge technology solutions to support the growth, accuracy, and efficiency of the Legal function.

About You

• Qualified lawyer admitted to practice in Australia, England and Wales, or the United States. Dual qualification is a plus.
• 8-12 years PQE, with meaningful in-house exposure alongside a strong private practice foundation - ideally from a tech-focused practice group.
• Experience at a global or scaled SaaS or fintech company is highly valued - you’ll need breadth, not depth in one narrow area.
• Commercial mindset where you understand that your job is to enable the business to move fast, not just manage risk.
• System builder track record - you’ve built legal processes and playbooks from scratch and driven adoption across a business.
• Genuine curiosity about AI and legal-tech; you don’t need to have mastered every tool, but you lean in, learn fast, and look for smarter ways to work.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency or curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🚀 You'll have real ownership from day one - This isn’t a role where you’re just triaging tickets or following rigid processes. You’ll be trusted to identify problems, improve how we work, and help shape the future of security at ROLLER.

🤝 You'll work across a broad range of security domains - From cloud security and endpoint protection through IAM, DLP, and automation. It’s a great role for someone who enjoys variety and wants to keep building breadth as well as depth.

🌎 You'll get hands on with strong tooling - Including platforms like Wiz and Crowdstrike, with the freedom to push beyond out of the box usage and improve how those tools support the business.

✨ You'll have space to build and automate - We’re genuinely enthusiastic about AI automation, and we want someone who’s excited to use scripting, tooling, and creative problem-solving to make security workflows smarter and more scalable.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist. ROLLER ranks in the top 5% of sales organisations to work for on RepVue!

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

Security at ROLLER is entering a critical phase of growth! As we scale globally, handle payments, and manage sensitive customer data, the need for strong, scalable security engineering becomes increasingly important. This role is the first dedicated step toward building that capability, allowing us to move beyond reactive security and invest in proactive, engineering-led improvements.

This hire will play a key role in strengthening how we detect, respond to, and prevent security threats across our cloud infrastructure, endpoints, and applications. You’ll help improve how we prioritise and manage risk, reduce noise in alerting, and introduce smarter, more automated ways of working.

Just as importantly, you’ll help shape how security integrates into the broader business, partnering with engineering, IT, and product teams to embed security into how we build and operate, without slowing the business down.

What You'll Do

Core Security Operations

• Monitor, triage, and respond to alerts across Wiz (cloud security) and CrowdStrike (EDR), improving signal-to-noise and detection quality over time
• Investigate anomalies across cloud and endpoint environments, identifying root causes and driving resolution
• Support IT with identity and access management (IAM), authentication setup, and endpoint security (including MDM)
• Continuously improve how we detect, prioritise, and respond to security events

Security Projects & Initiatives

• Design and implement improvements across ROLLER’s security controls, tooling, and workflows
• Drive data classification and data loss prevention (DLP) initiatives
• Build automation for security alerting and response workflows using scripting, AI, and tooling
• Develop lightweight tools, scripts, or detections to improve visibility and reduce manual effort
• Identify quick wins for risk reduction while contributing to longer-term security improvements

Collaboration & Cross-functional Work

• Partner with SRE on cloud security and infrastructure improvements
• Work closely with IT on endpoint, identity security and operational security
• Support secure development practices by collaborating with Engineering teams where needed
• Contribute to compliance-related security requirements (without owning compliance)
• Communicate clearly with technical and non-technical stakeholders across the business

About You

• 3+ years of hands-on experience in a Security Engineer, Security Analyst, or similar role
• Strong expertise in at least one domain (cloud security preferred), with working knowledge across others — you’re a generalist, not a specialist
• Experience with AWS or GCP and securing cloud-based systems in a SaaS environment
• Comfortable working across areas like cloud, endpoint, IAM, vulnerability management, or DLP
• Enjoy being on the tools — investigating alerts, responding to incidents, and improving detection and response
• Able to script or build lightweight tooling (e.g. Python, Bash) to automate and improve workflows
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• Strong collaborator who can work effectively with engineering, SRE, and IT, and communicate clearly with non-technical stakeholders
• Familiar with frameworks like NIST or SOC 2, but not looking for a compliance-heavy role
• Curious, proactive, and comfortable with ambiguity — you pick things up and run with them

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🌴 ROLLER Recharge days to celebrate and recharge once we've hit our goals

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Noy Toy Problems - This role suits engineers who enjoy problems shaped by the real world.  You’ll work on high-impact capabilities. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want to Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn't happy by accident. Customer obsession isn't a value on a wall here, it's embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

As a Platform Tech Lead at ROLLER, you will play a key role in guiding engineers within our Platform squad, partnering closely with the Product Manager and Designer as part of the Product Trio to deliver high-quality, scalable platform capabilities that enable engineers across the company.

In this role, you will combine strong technical leadership with hands-on engineering, contributing directly to the codebase while helping shape the technical direction of the platform. The Platform team focuses on building the foundations that empower product teams, improve developer velocity, and unlock impact across the entire engineering organisation. This includes driving modern engineering practices and exploring opportunities to leverage AI and automation to enhance how we build and operate software.

You’ll support and mentor engineers on your team, fostering strong engineering practices while ensuring we deliver reliable, scalable systems. This role is ideal for an experienced engineer who enjoys solving complex technical problems, enabling other engineers to move faster, and raising the bar for engineering excellence.

Like all engineering roles at ROLLER, this position follows a hybrid work model: 3 days per week in our office located South Melbourne office, with the flexibility to work remotely for the remainder of the week. Many of our engineers also choose to spend additional time in the office to collaborate and connect with the team in person.

What You'll Do

• Lead and Coach: Provide day-to-day leadership, mentorship, and technical guidance to the engineers in your squad, ensuring they grow and succeed in their roles.
• Own Squad Delivery: Collaborate within the Trio to prioritise work, manage technical scope, and ensure timely, high-quality delivery of product outcomes.
• Be Hands-On: Actively contribute to the codebase, designing, building, reviewing, and deploying features, primarily using C#, T-SQL/SQL Server, and AWS.
• Champion Engineering Excellence: Promote engineering best practices, including test-driven development, CI/CD, and system observability.
• Foster Collaboration: Work closely with cross-functional teams, including Design, Product, and other squads, to deliver customer-focused solutions.

About You

• 5+ years of experience as a software engineer, including time spent in a leadership or mentorship capacity.
• Strong experience with C# .NET / Web API, SQL Server, and T-SQL optimisation.
• Solid understanding of modern software architecture and designing for scalability and high availability.
• Confident working with AWS services such as Lambda, API Gateway, DynamoDB, S3, and SQS.
• Comfortable managing CI/CD pipelines and promoting DevOps culture and practices.
• Experienced in leading or coaching a team in an agile environment, ideally within a Trio setup.
• You are people-focused: skilled at building rapport, giving feedback, and growing others through coaching and support.
• Passionate about quality, security, and performance in software systems.
• A clear communicator who thrives on collaboration and transparency.
• You have a high appetite for Technology and AI and a natural curiosity for how it can transform your work. You’re comfortable using AI tools to automate repetitive 'busy work,' freeing you up to focus on high-impact work.
• You value continuous learning and actively encourage knowledge sharing within your team.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we’ve hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🚀 Real Scale, Real Consequence - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. When things go wrong at this scale, the impact is real: lost revenue for operators and poor experiences for guests who are meant to be having fun, celebrating birthdays, or spending time with friends. The systems you design, build, and operate genuinely matter.

💻 Real-World Complexity, Not Toy Problems - This role suits engineers who enjoy problems shaped by the real world. You’ll deal with jurisdictional differences, evolving regulations, and subtle edge cases where precision matters. Getting it right means venues run smoothly. Getting it wrong shows up immediately.

🧩 System-Level Problems That Cut Across the Platform - You’ll work on high-impact capabilities like localisation, compliance, privacy, and regulatory requirements. These problems sit at the seams of the platform and require careful design across transactions, data, documents, and customer-facing flows. It’s work that demands system-level thinking, not just clean code.

🧠 Depth Over Churn - Rather than bouncing between unrelated features, you’ll go deep on a clearly defined problem space. That depth rewards strong technical judgment, careful consideration of downstream impact, and a long-term view of quality.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

As a vital member of our Product & Tech Team, you will utilize your expertise to work within our ecosystem of applications, services and infrastructure using a combination of C#, T-SQL and harness the multitude of services offered by AWS including Lambda, API Gateway, DynamoDB, S3, SES and SQS.

Our team is constantly evaluating new and emerging technologies to accelerate innovation and deliver exceptional experiences to our customers.

This role is based in Melbourne and offers a hybrid work approach, with 3 days per week in our South Melbourne office.

What You'll Do

You will build elegant solutions with code to solve problems primarily focused on our APIs, Payments and Integration Services, Reporting Data Platform and contribute directly to the success of our customers by:

• Designing, building and maintaining secure, scalable software
• Enhancing the platform to empower our global customer base in delivering world-class guest experiences
• Troubleshooting and debugging production issues across services and multiple levels of the stack
• Promoting quality through software craftmanship, agile best practices and continuous delivery/deployment techniques

About You

• Proficient in software engineering practices with 3+ years of experience
• Detail oriented mindset, with a passion for continuous learning & development
• Fluent with C# .Net 6+ / Web API
• Experienced with SQL Server, modern ORMS, and optimising TSQL
• Familiar with continuous delivery and automated deployments (CI/CD)
• Proficient with AWS or other cloud platforms such as Azure or Google Cloud Platform
• Knowledgable in modern, cloud-based architecture, and skilled in enhancing their speed, scalability, security, and fault tolerance
• Deep expertise in creating solutions for transactional business solutions, payment processing, big data, or high availability and performance cloud infrastructure
• Extensive experience in designing and implementing software solutions
• A self-starter who finds practical solutions to challenging problems and enjoys simplifying complexity
• Curious and thrive on being involved, with a desire to collaborate with teammates distributed across different timezones
• Passionate about learning new technologies and encouraging others to learn and share

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• ROLLER Recharge days to celebrate and recharge once we've hit our goals
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

As an SMB Account Executive at ROLLER, you will play a critical role in growing our market share by acquiring and expanding relationships with small and mid-sized businesses in the leisure and attractions industry. You’ll partner with a BDR to generate pipeline, qualify leads, and drive the full sales cycle from discovery to close.

This is an opportunity to accelerate your sales career in a high-growth SaaS company. You will be responsible for consultative selling, uncovering customer needs, and delivering tailored solutions that drive value for our customers. Your success will be measured by your ability to exceed sales targets, build lasting customer relationships, and contribute to ROLLER’s expansion.

What You'll Do

• Pipeline Generation & Lead Qualification

  • Work inbound leads while also collaborating with your BDR partner to generate a net-new outbound pipeline.
  • Identify, research, and qualify prospective customers based on their business needs and potential fit.
  • Conduct high-impact discovery calls to understand customer pain points, goals, and decision-making processes.

  Consultative Sales & Deal Execution

  • Build trusted relationships with SMB customers, positioning ROLLER as a strategic partner.
  • Educate customers on the benefits of ROLLER’s solutions and how they align with their business objectives.
  • Develop and deliver compelling sales presentations and product demonstrations tailored to each prospect’s needs.
  • Own the entire sales cycle, from initial engagement to pricing negotiations and closing deals.
  • Effectively handle objections and navigate customer concerns with a problem-solving mindset.

  Revenue Growth & Expansion

  • Meet and exceed monthly, quarterly, and annual sales quotas.
  • Identify upsell and expansion opportunities to increase customer lifetime value.
  • Maintain an accurate sales forecast and pipeline using CRM tools (e.g., HubSpot, Salesforce).

  Collaboration & Continuous Improvement

  • Partner with Marketing and BDR teams to refine outreach strategies and improve lead quality.
  • Work closely with Customer Success and Implementation teams to ensure smooth onboarding and long-term success.
  • Provide customer feedback to Product and Leadership teams to enhance ROLLER’s offerings.
  • Continuously develop your sales skills and industry knowledge to refine your approach.

          Key Skills & Competencies

• • Pipeline Management & Prospecting – Proactively generate leads, qualify opportunities, and manage a high-volume sales pipeline.
  • Customer-Centric Problem-Solving – Strong ability to listen, identify challenges, and position ROLLER as the best-fit solution.
  • Strong Communication & Influence – Ability to engage and persuade stakeholders at all levels, from frontline operators to business owners.
  • Data-Driven Decision Making – Use metrics and insights to guide prospecting efforts and optimize sales performance.
  • Time Management & Prioritization – Ability to juggle multiple deals simultaneously, managing priorities effectively.
  • Adaptability & Resilience – Thrive in a fast-paced, dynamic environment, learning from feedback and continuously improving.

What You Bring

• Proven experience in B2B sales, preferably in SaaS, hospitality, or venue management industries.
• You are based in Melbourne or Sydney and open to a hybrid environment (3 days / week in office).
• Strong track record of hitting and exceeding quota in a sales-driven environment.
• Consultative sales experience, with the ability to tailor solutions based on customer needs.
• Ability to manage the full sales cycle, from prospecting to closing deals.
• Experience working with CRM tools (e.g., Salesforce, HubSpot) and other sales engagement platforms.
• Technologically savvy and comfortable learning new software.
• A self-motivated, competitive, and goal-oriented mindset.

Bonus Points

• 2+ years SaaS sales experience
• Experience selling web-based products or services
• Demonstrated ability to over-achieve quotas (top 10-15% of company) in past positions

Perks!

• Attractive compensation package.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Paid time off, sick days, and paid holidays.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
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