About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team — which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking an experienced RVP of Sales who will drive the business's key revenue streams, including new customer acquisition and expansion of the existing customer base via a land and expand strategy. Reporting to the VP of Sales, you will lead a team of Account Executives and ultimately be measured on the ACV growth. As the Sales Leader, you will manage some of our EMEA Account Executives to penetrate your focused geographic territory and segment to achieve revenue growth and market share.

What You’ll Do

• Develop ROLLER’s Sales and Pipeline development strategies to ensure that we achieve our new customer acquisition and ACV targets. 
• Mentor, coach, and support the Account Executives optimizing the team to improve their ability to acquire new revenue and build pipeline - across SMB and into MM segment.
• Assist Account Executives where necessary to close opportunities, including; being involved in the sales process for new business and partnering with the Customer Success organization to manage existing accounts to drive venue expansion.
• Report on sales activity and forecast to senior sales management. Continually make and implement recommendations for optimization and ongoing growth.
• Recruit, hire, and train new team members on the ROLLER sales process.
• Present new business growth opportunities, particularly analysis on new ‘verticals’ and geographies and the product or distribution-related investments required to unlock potential TAM.
• Ability to scale sales organizations by designing effective business processes and partnering with technical resources to develop the supporting systems architecture.

About You

• You bring deep expertise in building B2B SaaS sales strategies and can work collaboratively with the Sales Engineering, Customer Success, Services, and Marketing teams to execute new business sales targets.
• You bring 5+ years of Sales Leadership experience, ideally in a SaaS business, with high frequency deal timelines, managing sales budgets, conceiving and executing effective and efficient sales processes & methodologies to maximize customer acquisition.
• You are based in London, UK and interested in a hybrid (3 days in office) role.
• You have been involved in scaling an organization from $20M to $100M+ in revenue and have previously developed highly effective and efficient sales teams. 
• You have experience growing the capabilities of your team.
• A self-starter with a bias for action, attention to detail, and a track record of delivering impact in fast-paced environments.
• You are a highly motivated & results-driven leader who can create urgency and drive velocity in our sales cycle.
• You have a track record of being able to influence decision-making across all levels of a business without authority.
• You have excellent written & verbal communication skills with an exceptional ability to build strong relationships with a wide variety of stakeholders.
• Experience using CRM and productivity tools like Salesforce, Gong, and GSuite.

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• Paid leave for vacation, illness, and observed holidays.
• 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
#LI-hybrid

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way. We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for a Sales Development Representative (SDR) who has an interest in working inbound leads to help grow our sales pipeline. Reporting to the Director of Business Development, you’ll be the front-line connection with prospects, mastering the sales process and qualification and setting our Account Executives up for success. This role is a hybrid position that involves researching, initiating and maintaining relationships, and capitalizing on every opportunity to foster growth. 

We are at a career-defining inflection point and we empower every team member to use AI to supercharge impact.

What You'll Do

• Manage and qualify all inbound leads from marketing channels, responding promptly to ensure a smooth intake process and seamless handoff to the sales team.
• Promptly engage with inbound inquiries to ensure a smooth and efficient intake process for potential ROLLER customers.
• As the first point of contact for potential customers, create a positive, professional, and lasting first impression that reflects ROLLER’s commitment to exceptional service.
• Generate new business leads through inbound opportunities via calls and emails.

About You

• You are based in Austin, and excel in a hybrid work environment, balancing in-office collaboration and remote productivity.
• While 1-2 years of SDR experience in the B2B SaaS industry is a plus, we welcome candidates who show potential, drive, and a passion for sales even if they are new to the role.
• A proven track record of meeting or exceeding quotas, with a solid grasp of qualification frameworks like MEDDICC or BANT. Experience with Salesforce, HubSpot, or similar CRM platforms is a big plus, as is proven success running outbound sales strategies.
• Exceptional communication and interpersonal skills are second nature to you—you know how to build strong relationships and communicate clearly with both clients and team members.
• You must have a high appetite for Technology and AI and a natural curiosity for transforming work.
  
  

Your Qualities

• Hard-Working & Resilient: You embrace challenges and persist through setbacks, seeing every obstacle as a chance to grow and improve.
• Creative & Intelligent: You approach problems with a fresh perspective, constantly bringing innovative ideas to the table and solving complex issues with ease.
• Adaptable: You thrive in fast-paced environments, easily shifting gears when priorities change.
• Coachable: You’re hungry to learn and grow, receptive to feedback, and quick to implement new strategies to elevate your performance.
• Positive & Collaborative Attitude: You bring energy and enthusiasm to your work. When things get tough, you maintain a positive attitude and roll with the punches.

Perks!

• Attractive compensation package.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
• ROLLER Recharge days to celebrate and recharge once we've hit our goals
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Employee-only Private Medical and Dental Insurance.
• Company Pension with The People's Pension.
• Life Insurance – Group Life Cover from day one.
• Employee Assistance Programme (EAP) – Access to 24/7 GP and mental health support, physiotherapy, wellbeing resources, long-term condition support, and specialist services.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
#LI-hybrid

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for an enthusiastic and tech-savvy IT Officer to join us at our London office (with flexibility to work from home 1 day a week). In this hands-on role, you’ll play a vital part in supporting our fast-growing team and the technology that powers ROLLER’s global operations.

As the first line of IT support, you’ll ensure our internal systems run smoothly, secure our tech infrastructure, and enable teams across the business, from Engineering, Product, Finance, and Sales, to thrive. You’ll gain exposure to AWS Azure DevOps, and a wide range of SaaS tools, working closely with experienced engineers who have built a world-class platform. If you’re someone who loves solving problems, improving processes, and enabling others through tech, this role is for you!

This is a hybrid role, requiring 4 in-office days at our Shoreditch office to support our growing London-based team.

What You'll Do

• Act as the first point of contact for employees needing ICT support in the region
• Respond to and resolve (or escalate) service desk tickets in a timely and efficient manner
• Maintain and enhance a preventative maintenance schedule to reduce downtime
• Build and update a comprehensive knowledge base to reduce repeat issues and empower self-service
• Troubleshoot and assist with any technical issues related to hardware, software, or infrastructure
• Procure, configure, and deploy new hardware and software for new hires
• Manage the IT asset register to track hardware and software accurately
• Set up and manage software subscriptions, usage tracking, and analytics
• Identify opportunities for system improvements and lead small-scale implementation projects
• Perform other tasks as directed to support business and tech operations

About You

• 2+ years of experience in a similar IT support role within a high-growth environment
• You’re passionate about technology and thrive in a fast-paced environment
• Strong troubleshooting and analytical skills with a logical approach to solving problems
• Hands on experience with Microsoft Azure/Entra and Google Workspace administration
• Familiarity with Atlassian tools (e.g. Jira, Confluence)
• Exposure to security tools such as Crowdstrike
• Solid understanding of networking, mobile device management (MDM), and IT infrastructure
• Working knowledge of ITIL or other IT support frameworks
• Excellent communication skills, both verbal & written, with the ability to explain technical issues to non-technical stakeholders
• Self motivated, dependable, and comfortable working both independently and as part of a team
• Comfortable working 4 days on-site in our London Office, with flexibility for occasional after-hours support

Perks!

• Attractive compensation package.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
• ROLLER Recharge days to celebrate and recharge once we've hit our goals
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Employee-only Private Medical and Dental Insurance.
• Company Pension with The People's Pension.
• Life Insurance – Group Life Cover from day one.
• Employee Assistance Programme (EAP) – Access to 24/7 GP and mental health support, physiotherapy, wellbeing resources, long-term condition support, and specialist services.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our IT Manager
   You'll get to meet with the IT Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for a Business Development Representative (BDR) who is fluent in German and has an interest in working both inbound and outbound leads to help grow our sales pipeline. Reporting to the Director of Business Development, you’ll be the front-line connection with prospects, mastering the sales process and qualification and setting our Account Executives up for success. This role is a hybrid (in-office/remote) position that involves researching, initiating and maintaining relationships, and capitalizing on every opportunity to foster growth. 

What You'll Do

• Inbound and Outbound Prospecting:
  - Swiftly respond to inbound inquiries, reducing initial response time
  - Generate new business leads through outbound opportunities via calls and emails
• Lead Qualification:
  -  Qualify inbound and outbound leads through effective discovery calls
  -  Understand prospect needs and pain points, articulating our product's value proposition
• Pipeline Generation:
  - Drive urgency to progress prospects through the sales funnel
  - Collaborate with the sales team to meet company goals and targets
• Relationship Building and Event Representation:
  - Initiate meetings between prospects and Account Executives
  - Drive engagement and seize new business opportunities from events

About You

• You are based in London, and excel in a hybrid work environment, balancing in-office collaboration and remote productivity.
• You are fluent in both German and English.
• While 1-2 years of BDR experience in the B2B SaaS industry is a plus, we welcome candidates who show potential, drive, and a passion for sales even if they are new to the role.
• A proven track record of meeting or exceeding quotas, with a solid grasp of qualification frameworks like MEDDICC or BANT. Experience with Salesforce, HubSpot, or similar CRM platforms is a big plus, as is proven success running outbound sales strategies.
• Exceptional communication and interpersonal skills are second nature to you—you know how to build strong relationships and communicate clearly with both clients and team members.

Your Qualities

• Hard-Working & Resilient: You embrace challenges and persist through setbacks, seeing every obstacle as a chance to grow and improve.
• Creative & Intelligent: You approach problems with a fresh perspective, constantly bringing innovative ideas to the table and solving complex issues with ease.
• Adaptable: You thrive in fast-paced environments, easily shifting gears when priorities change.
• Coachable: You’re hungry to learn and grow, receptive to feedback, and quick to implement new strategies to elevate your performance.
• Positive & Collaborative Attitude: You bring energy and enthusiasm to your work. When things get tough, you maintain a positive attitude and roll with the punches.

Perks!

• Attractive compensation package.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• We offer visa sponsorship support for qualified candidates, where required. 
• 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
• ROLLER Recharge days to celebrate and recharge once we've hit our goal
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Employee-only Private Medical and Dental Insurance.
• Company Pension with The People's Pension.
• Life Insurance – Group Life Cover from day one.
• Employee Assistance Programme (EAP) – Access to 24/7 GP and mental health support, physiotherapy, wellbeing resources, long-term condition support, and specialist services.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
#LI-hybrid

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We’re on the lookout for a Business Development Representative (BDR) who is fluent in French and has an interest in working both inbound and outbound leads to help grow our sales pipeline. Reporting to the Director of Business Development, you’ll be the front-line connection with prospects, mastering the sales process and qualification and setting our Account Executives up for success. This role is a hybrid (in-office/remote) position that involves researching, initiating and maintaining relationships, and capitalizing on every opportunity to foster growth. 

What You'll Do

Inbound and Outbound Prospecting:

• Swiftly respond to inbound inquiries, reducing initial response time
• Generate new business leads through outbound opportunities via calls and emails

Lead Qualification:

• Qualify inbound and outbound leads through effective discovery calls
• Understand prospect needs and pain points, articulating our product's value proposition

Pipeline Generation:

• Drive urgency to progress prospects through the sales funnel
• Collaborate with the sales team to meet company goals and targets

Relationship Building and Event Representation:

• Initiate meetings between prospects and Account Executives
• Drive engagement and seize new business opportunities from events

About You

• You are based in London, and excel in a hybrid work environment, balancing in-office collaboration and remote productivity.
• You are fluent in both French and English.
• While 1-2 years of BDR experience in the B2B SaaS industry is a plus, we welcome candidates who show potential, drive, and a passion for sales even if they are new to the role.
• A proven track record of meeting or exceeding quotas, with a solid grasp of qualification frameworks like MEDDICC or BANT. Experience with Salesforce, HubSpot, or similar CRM platforms is a big plus, as is proven success running outbound sales strategies.
• Exceptional communication and interpersonal skills are second nature to you—you know how to build strong relationships and communicate clearly with both clients and team members.

Perks!

• Attractive compensation package.
• We offer visa sponsorship support for qualified candidates, where required. 
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
• ROLLER Recharge days to celebrate and recharge once we've hit our goals
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Employee-only Private Medical and Dental Insurance.
• Company Pension with The People's Pension.
• Life Insurance – Group Life Cover from day one.
• Employee Assistance Programme (EAP) – Access to 24/7 GP and mental health support, physiotherapy, wellbeing resources, long-term condition support, and specialist services.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
#LI-hybrid

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

We are looking for an experienced sales professional to join our growing team as we move deeper into the mid to enterprise market. In this role, you'll work inbound leads and generate your own outbound, net-new pipeline with your BDR partner. You will research prospective customers, identify upsell opportunities and create outreach strategies. As a champion problem-solver, you'll take the time to understand your client's business objectives and present them with custom creative solutions to help them achieve their goals. AEs are accountable for exceeding monthly, quarterly, and annual quotas, forecasting accuracy, and closing in collaboration with internal teams and partners. This is a terrific opportunity to accelerate your sales career with a high-growth software company with untapped potential.

What You'll Do

• Serve as the primary driving force in the company's revenue and customer success objectives through the attainment of assigned monthly, quarterly, and annual sales quota.
• Conduct discovery calls with customers and prospects to understand organizational structure, key decision makers, procurement processes, IT systems, and document workflow.
• Uncover customer needs and goals to match customer requirements to ROLLER solutions.
• Understand, position, and clearly articulate the value and benefits of ROLLER solutions to all levels within customer organizations.
• Leverage marketing slide decks and other materials, build custom sales presentations and demonstrations to client needs, and present by phone, webinar, and/or in-person.
• Qualify, build, and manage a sales pipeline through the development of qualified leads and proactive outbound prospecting.
• Draft customer proposals, demonstrate sound decision-making abilities, and negotiate client pricing requirements and concessions.
• Serve as the lead and primary point of contact for aligning internal ROLLER teams and resources with key customer and prospect stakeholders.
• Develop short, mid and long-term strategic and tactical execution plans to ensure success in assigned territory.
• Forecast monthly and quarterly sales activity and revenue achievement.
  
  

What You Bring

• You have a Bachelor’s degree in Communications, Marketing/Sales, Business, or related fields.
• You are based in London, and are open to a hybrid working environment.
• You are fluent in both German and English.
• You bring at least 5-7 years of experience in closing sales functions - SaaS being highly desirable.
• Your proven experience in defining and achieving growth success metrics and your strong communication, interpersonal, and prospecting skills set you up for success.
• You are a problem solver with a strong business aptitude for selling and building lasting relationships with the ability to understand pain points and requirements - correlating them with potential business value.
• You are technologically savvy with an ability to learn and demonstrate new technology fast.
  
  

Perks!

• Attractive compensation package.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
• ROLLER Recharge days to celebrate and recharge once we've hit our goals
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
#LI-hybrid

About ROLLER 

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why This Role Matters

We are looking for an Experiences Manager to curate joyful, consistent, and high-quality in-person experiences across our London Hub.

This role sits within the People and Culture team and plays a key part in bringing ROLLER’s culture to life through workplace experience, onboarding, and community-building moments. 

This is not a traditional office manager role. It blends hands-on workplace operations at our Regional HQ with system-led, remote management of Non-HQ offices, alongside regional onboarding, cultural programming, and people experience. The role shapes how our team feels when they walk through the door – regardless of location.

You will take full ownership of the London office environment, ensuring it is welcoming, energising, and set up for people to do their best work. 

You will lead the first-week onboarding journey for new hires in EMEA, working closely with People and IT to ensure every new team member begins their ROLLER journey with clarity, confidence, and a sense of belonging. You will also plan and deliver cultural events and diversity and belonging initiatives, including mid-year and end-of-year celebrations, as well as a regular cadence of diversity, equity, inclusion and belonging moments throughout the year. 

As part of the People and Culture team, you will collaborate closely with IT, Finance, and other regional Experiences Managers to execute a globally consistent workplace experience, while sharing local insights and cultural nuances back into the broader model. 

This role is based in London and requires in-office attendance five days per week. It is ideal for someone who enjoys hands-on work, takes pride in reliable execution, and cares deeply about creating environments where people feel connected to each other and to ROLLER. 

What You'll Do 

Create Joyful In-Office Experiences 

• Run the daily London office environment to a high standard, ensuring the space is functional, welcoming, and reflective of ROLLER’s culture and values. 
• Design and deliver intentional moments that uplift the in-office experience, from weekly rituals to seasonal activities and team gatherings. 

Lead Regional Onboarding 

• Own the first-week onboarding experience for new hires across the region. 
• Partner with People and IT on hardware delivery, workspace setup, scheduling, and access to ensure a seamless first day. 
• Design welcome moments that help new team members feel connected, prepared, and grounded in ROLLER’s culture.

Deliver Regional Cultural Events 

• Plan and execute cultural and community-building events, including mid-year and end-of-year celebrations and diversity and belonging initiatives. 
• Partner with People and Culture to align events with company-wide programs and priorities. 
• Manage event budgets and coordinate with Finance and vendors to deliver high-quality, well-run experiences. 

Drive Workplace Operations 

• Own vendors, supplies, catering, space management, and day-to-day operational requirements for London. 
• Coordinate facilities needs, maintenance, and service providers to ensure a polished and reliable workplace experience across all offices. 
• Ensure workplace policies and safety requirements are clearly communicated and upheld. 

Support Global Experience Standards 

• Execute global workplace experience standards consistently within your region. 
• Collaborate with other regional Experiences Managers to maintain alignment and parity across offices. 
• Share local insights and cultural nuances to help improve the global experience model over time. 

Partner Cross-Functionally 

• Work closely with IT on equipment logistics, office technology, and hybrid meeting support.
• Partner with People and Culture on onboarding improvements, engagement initiatives, and employee experience programs. 
• Act as the regional point of contact for office and experience-related needs, ensuring proactive communication and problem-solving. 

About You 

• You bring experience in workplace operations, employee experience, hospitality, event management, or similar roles that blend operational execution with people-focused impact. 
• You take pride in creating welcoming environments and memorable moments that help people feel included, energised, and supported. 
• You have strong operational judgment and thrive in roles that require coordination across logistics, vendors, budgets, and multiple stakeholders. 
• You are proactive, organised, and comfortable managing several responsibilities without losing attention to detail. 
• You are motivated by helping others and naturally bring warmth, clarity, and care into your interactions. 
• You are confident working with technology and comfortable partnering with IT on hardware and onsite systems. 
• You are comfortable executing within established frameworks and global standards, and enjoy collaborating with peers to maintain consistency across locations. 
• You can manage both hands-on work at a primary office and system-led, remote support for additional offices. 
• You enjoy building structure, systems, and repeatable processes that improve team operations over time.
• You thrive in environments where you can take ownership of execution, solve problems, and continuously improve the experience of those around you.
• Experience in a SaaS or high-growth environment is helpful but not required. 

Perks!

• Attractive compensation package.
• You get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• 20 days of paid time off (PTO), 10 sick days, and local paid Bank Holidays.
• ROLLER Recharge Days to celebrate and recharge once we've hit our goals.
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
• Employee-only Private Medical and Dental Insurance.
• Company Pension with The People's Pension.
• Life Insurance – Group Life Cover from day one.
• Employee Assistance Programme (EAP) – Access to 24/7 GP and mental health support, physiotherapy, wellbeing resources, long-term condition support, and specialist services.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
• Highly flexible work environment with an All Access pass to WeWork, depending on your location.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🚀 Real Scale, Real Momentum - If you want your judgment to matter, this is the place. ROLLER is a global, rapidly scaling SaaS business backed by Insight Partners. In 2025, we powered 90 million guest experiences across those 35 countries and we’re growing fast towards 1 billion experiences a year. Decisions you make as a PM show up in real venues, with real staff, serving real guests.

🎯 True Product Ownership - PMs at ROLLER own problems end-to-end. That means discovery, delivery, adoption, and commercial impact. Shipping isn't the finish line. You're accountable for whether customers actually use what you build and whether it moves the business.

🗣️ Customers, Not Proxies - You won’t be insulated from customers by layers of process. You’ll talk directly with operators, visit venues, validate ideas in-market, and learn from real usage. This is product management with dirt on your shoes and data in your hands.

🧠 Seat at the Table - PMs work closely with senior leadership and are expected to have a point of view. You’ll regularly share your thinking, challenge assumptions, and influence direction. If you’re strong, you’ll be heard. If you’re right, you’ll move the company.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

We’re hiring a Technical Product Manager to play a critical role in scaling and standardising localisation capabilities across the ROLLER platform, ROLLER already operates across multiple European countries, and this role focuses on strengthening regional foundations while enabling continued expansion.

This role sits at the intersection of product strategy, platform extensibility, and technical execution. You’ll lead a newly formed, senior squad focused on regional readiness, covering areas such as fiscal and regulatory requirements, regional payment and integration patterns, and scalable approaches to localisation (e.g, language, configuration, and market-specific rules).

Unlike more traditional PM roles, this position requires deep technical fluency. You’ll work closely with Engineers on integration-heavy initiatives, translate complex requirements into clear technical outcomes, and QA your own work by validating APIs, data flows, and edge cases end-to-end. You’re comfortable going beyond workflows and UX to understand how the system actually works.

This role is based in London and offers a hybrid work approach, with our office located in Shoreditch, close to Liverpool Street.

What You'll Do

• Own end-to-end delivery of European market expansion initiatives: problem framing, regulatory analysis, technical scope, milestones, and measurable outcomes.
• Drive complex fiscal and regulatory integrations (e-invoicing systems, fiscal certification partners, automated cash machine integrations, multi-jurisdiction tax flows)
• Transform evolving EU regulatory requirements (Data Act, invoicing regulations) into clear technical requirements, API specifications, and compliant release plans.
• QA your own work extensively: validate fiscal API behavior, cross-border edge cases, regulatory compliance, and end-to-end localization flows before release.
• Coordinate across distributed teams and external partners (fiscal certification providers, translation services, regional legal teams) to ensure compliant market entry.
• Partner tightly with Engineering to break complex work into deliverable slices with a bias to shipping and learning.
• Manage technical debt isolation requirements (version freezing for audits, code base separation) while maintaining platform velocity.
• Coordinate with internal stakeholders and regional partners, ensuring timely delivery and smooth rollout.

About You

• Proven experience as a Product Manager in a technical domain (platform, integrations, payments, APIs, developer tooling or similar).
• Experience supporting international expansion/localisation for a SaaS product is highly desirable.
• Comfortable going deep on API contracts, integration patterns, and technical trade-offs (you can speak the “Engineering language”).
• Exceptional autonomy: you thrive with minimal oversight, make progress through regulatory ambiguity, and can build relationships with external compliance partners.
• Strong bias toward shipping: you break complex regulatory work into testable increments and validate compliance iteratively.
• Exposure to payments, tax/fiscal compliance, or regulated product areas.
• Excellent communication and stakeholder management across distributed teams.
• Fluency in French or German is a bonus, but not required.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🏝️ 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!