Rise8
Rise8 is an elite software development firm delivering a tomorrow where fewer bad things happen because of bad software. We are revolutionizing the way government agencies build, deploy, and utilize critical software. We are capable of delivering outcomes to prod up to 25x faster than the traditional software development model through a focus on lean product management, user-centered design and extreme programming.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Your Dream. Our Team.
About Rise8
Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced.
We think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions.
We believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career—supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning.
Certified as a Great Place to Work®, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software.
About You
- You want to make tomorrow better than today.
- You have a passion for driving amazing customer experience with ongoing alignment between delivery teams and stakeholders.
- You’re obsessed with delivering mission impacts and outcomes.
- You enjoy daily decision making and real product delivery.
- You help ensure project success and client satisfaction.
- You enjoy collaborative teams, working across all internal groups and at all levels of the customer.
- You like to work alongside, and learn from, lean and agile leaders.
- You are a creative problem solver who is comfortable with uncertainty.
- You’re a curious and keen learner who thrives on enhancing your (and our) practices and knowledge.
Customer Success at Rise8
We are searching for a Customer Success Manager who has a passion for working with federal agency customers.
You will need to be able to easily shift between skill sets in response to account needs. In a single day you may need to wear various hats such as Program Manager, Onboarding Specialist, Digital Transformation Guide, and Delivery Coordinator, all while leveraging an empathetic and outcomes-focused approach.
You will work across multiple accounts at once. You’ll collaborate closely with the delivery teams, which are typically composed of a Product Manager, User-Centered Designer, and Platform and/or Software Engineers, as well as the client stakeholders at multiple levels.
For new contracts, you will work with Practice Leadership and Recruiting to ensure the right staff is in place at the right time with the right skill sets. You will establish and guide the delivery team members through a streamlined account onboarding process and share any known context about the work they are about to engage in. You’ll work with key customer stakeholders including contract officers to ensure we are aligned on goals, identify and mitigate risks, establish metrics, have the right agile practices in place, and establish Deliverable and Invoicing submission processes.
As accounts mature, you’ll measure the health of the team and the account on a regular basis and drive remediation plans as needed. You will work with the delivery team to ensure the customer realizes the value being delivered in line with their desired impacts. Finally, with your business and ownership mentality, you’ll drive the account strategy that results in referenceable customers and expansion opportunities.
Qualifications
- 6-10 years of experience in Customer Success, Program Management, or Services Delivery, ideally with government agency customers.
- Strong background in client-facing roles, working with stakeholders at various levels, including contract officers.
- Proven ability to manage new contracts, onboard delivery teams, and align client goals with delivery outcomes.
- Ability to shift between various skill sets such as Program Management, Onboarding, Digital Transformation, and Delivery Coordination, based on customer needs and with a focus on delivery, customer satisfaction, and long-term strategy.
- Experience in risk mitigation, establishing metrics, and implementing agile methodologies for project success.
- Experience managing multiple accounts simultaneously, collaborating with cross-functional teams (Product Managers, Designers, Engineers).
- Business-minded, with an ability to drive account growth and expansion while ensuring customer value and satisfaction.
- Strong organization, communication, and facilitation skills
- Ability to travel up to 25%
Preferred Qualifications
- Building and maintaining Customer Success practices and tools, such as Success Plans and Health Scores
- Practiced at building repeatable onboarding processes
- Familiarity with agile frameworks, digital transformation strategies, and client-specific goal alignment.
- Escalation Management and the ability to deftly defuse situations
- Demonstrated ability to build and refine repeatable processes based on customer success experiments and learnings.
Benefits
- Flexible schedule in a 100% distributed workforce
- Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
- Retirement: 401k match at 10% gross pay.
- Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 10 Federal holidays, your birthday, jury duty, and bereavement.
- Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
- Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
- Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year.
- Rise8 is part of the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
- Equipment: We offer a MacBook Pro
All of Rise8’s work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation.
Rise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
Ready to apply?
Apply to Rise8
Your Dream. Our Team.
About Rise8
Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced.
We think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions.
We believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career—supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning.
Certified as a Great Place to Work®, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software.
About You
- You want to make tomorrow better than today.
- You have a passion for high-speed security and you care about risk management over compliance.
- You believe the biggest vulnerability in any system is time. You live to securely reduce cycle time.
- You enjoy daily decision making and real product delivery.
- You help ensure project success and client satisfaction.
- You enjoy collaborative teams, pairing with team members, and inviting your clients to participate.
- You like to work alongside, and learn from, lean and agile leaders.
- You are a creative problem solver who is comfortable with uncertainty.
- You’re a curious and keen learner who thrives on enhancing your (and our) practices and knowledge.
- You see AI as a force multiplier, not a shortcut — and you're already weaving it into how you think, build, and ship.
As a Delivery Lead at Rise8, you will:
Own end-to-end delivery and portfolio-level outcomes for the collective of projects in your domain. You will set the delivery standard, partner tightly with senior customers and a Customer Success Manager, and translate portfolio vision into outcome-oriented roadmaps that drive production impact. This is a senior, hands-on leadership role that combines performance management ownership, people leadership/inspiration/accountability, stakeholder management, and rigorous delivery execution.
- Set the standard for A-Player, delivery-accountable leadership across the portfolio.
- Create portfolio vision & outcome-oriented roadmap directly with senior-level customers, supported with a Customer Success Manager.
- Ensure portfolio roadmaps integrate and trace to team-level roadmaps; enable decision points that maximize outcomes in production.
- Track daily progress across teams and maintain transparent reporting of key delivery metrics to leadership.
- Own allocation decisions to optimize team and portfolio outcomes.
- Manage performance for Risers in the portfolio: coach, assess, and make employment decisions when necessary.
- Identify training gaps and radiate needs to the Enablement department; partner with Enablement on remediation and ramp plans.
- Source cross-functional support from other Rise8 departments to remediate portfolio issues.
- Surface and escalate risks and “yellow flags” early and without hesitation.
- Facilitate governance cadence (portfolio reviews, release planning, executive briefings).
- Drive continuous improvement in delivery practices, gitops tooling hygiene , and measurement.
- Lead and inspire your teams to delivery success; figuring out what makes them tick and aligning incentives to excite the teams’ performance, down to each Riser as applicable.
- Champion AI-augmented ways of working across your portfolio, helping Risers leverage AI tooling to accelerate delivery, reduce cycle time, and drive better outcomes at scale.
Qualifications:
- 8+ years of hands-on delivery/program leadership for software development teams, with a track record of owning delivery outcomes and budgets.
- Demonstrated experience building and managing portfolio- or program-level outcome roadmaps that map to team-level plans.
- Strong budget literacy: forecasting, variance analysis, and investment/divestment recommendations.
- Proven stakeholder management at senior customer levels and experience partnering with Customer Success Managers.
- Experience with Agile/Lean delivery practices and common tooling (GitLab/Jira/Confluence) and metrics-driven delivery (lead time, cycle time, deployment frequency, throughput).
- Demonstrated people leadership: performance management, allocation decisions, coaching, and hiring input.
- Excellent written and verbal communication — comfortable briefing executives and program offices.
- Comfortable in a fast-moving remote environment and managing ambiguity.
- Prior military or federal civilian program experience (understanding defense sector stakeholder structures and procurement)
- U.S. citizen or eligible to obtain required clearance; willing to be clearable for DoD Secret.
Preferred Qualifications:
- Familiarity with CUI handling, DD254 execution, CMMC L2, and NIST SP 800-171 controls.
- Experience with CI/CD, cloud-native deployments, and observability/telemetry tooling.
- Prior experience managing multiple delivery teams or a delivery portfolio.
- Hands-on experience building with AI and integrating it into product and engineering workflows across cross-functional teams.
- Security clearance (active Secret or higher) is a plus.
- Certifications such as PMP, SAFe, or equivalent delivery/PMO credentials.
Salary
The annual salary range for this role as it is posted is $190,000 to $225,000 regardless of final candidate location within the United States. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity.
Benefits
- Flexible schedule in a 100% distributed workforce.
- Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
- Retirement: 401k match at 10% gross pay.
- Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
- Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
- Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
- Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year.
- Rise8 is part of the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
- Equipment: We offer a MacBook Pro.
All of Rise8’s work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation.
Rise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
Ready to apply?
Apply to Rise8