Job Description: Process Assistant

Overview

The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience.  A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises. 

Responsibilities

• Maintain strong working knowledge of all processes and policies 
• Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
• Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
• Actively lead with safety, production, cost and quality at the forefront of all decision making
• Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
• Communicate cross-departmentally 
• Implement and monitor continuous improvement processes for the team 
• Manage, coordinate and track daily attendance and break periods 
• Track and report labor hours and UPH
• Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
• Continue the onboarding process and ramp-up period post training
• Be comfortable speaking in front of groups of all sizes
• Support teams through change and embrace continuous improvement
• Partner with trainers and leadership to maintain and apply learning tools
• Communicate feedback to better the operation and the employee experience
• Communicate and cooperate with team members and leadership
• Enforce safety guidelines, cleanliness and security standards
• Take on additional duties as assigned by leadership
• Proficient in warehouse management software

Qualifications

• Education beyond high school and prior experience leading teams is a plus
• Have a positive, ‘can-do” attitude and excellent interpersonal skills
• Ability to work flex shifts, hours, nights and weekends as the business dictates
• Strong written and verbal communication; bilingual in Spanish is a plus
• Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Forward thinkers with the ability to articulate point of view and improve processes 
• Enforce safety guidelines, cleanliness and security standards
• Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
• Must operate with a sense of urgency  and have attention to detail 
• Align with the company's core values to ensure a world class customer experience
• Ability to lift a maximum of 50 lbs based on needs of the role

About Rent the Runway:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

Position Overview:

This role is an entry-level position.

The Safety Coordinator serves as a designated safety representative of the assigned dream fulfillment center (DFC), coordinating and implementing all areas of the Rent the Runway’s (RTR) Safety Program as directed by the Sr. Manager of EHS. You will influence behavior and inspire commitment on the part of all personnel in complying with RTR’s safety standards and maintaining a safe work environment. This will include conducting training and coaching associates on observed work habits in support of this effort. A Safety Coordinator is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

What You’ll Do:

• Identify and inform management of compliance issues, safety risks, and improvement opportunities through the process of doing daily, weekly, and monthly audits.
• Facilitate incident investigation process
• Lead and participate in any investigations involving workplace incidents involving equipment and employees, along with investigations related to fleet safety.
• Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. Recommend appropriate risk mitigation measures to Management, including ergonomic considerations, in all such efforts.
• Ensure compliance with all RTR Safety Program expectations and applicable federal and state law.
• Maintain required paperwork to comply with RTR’s standards.
• Facilitate access to immediate aid for associates, visitors, vendors, or guests that need assistance or medical attention.
• Maintain accurate daily, weekly and monthly metrics to report to onsite management teams.
• Document safety incident information in RTR’s OSHA 300 log and 300a in a timely manner.
• Perform safety observations and audits.
• Train and assist the operations staff to comply with RTR’s safety responsibilities.
• Perform specific safety training as required by the company.
• Conduct documented monthly facility inspections and document findings.
• Partner with the security team to ensure that the security team is aware of RTR’s safety policies.

About You:

• Associates’ degree or Bachelor’s degree in Safety, Environmental, Ergonomics or a related field required.
• 1+ year of growing responsibilities in safety and/or environmental programs in manufacturing, production, security or service operations.
• Experience maintaining confidentiality in all matters involving personnel issues in the workplace.
• Knowledge of OSHA regulations applicable in RTR’s industry.
• Calm demeanor in emergency situations.
• Must be flexible regarding shifts as safety incidents can happen at any time.
• Computer skills relevant to reviewing security footage and creating documents and incident logs.
• Proficient with Google Suite, Google Sheets, Looker, and Jira.
• Strong written and verbal communication; bilingual in Spanish is highly preferred.
• Enforce safety guidelines, cleanliness and security standards.
• Ability to quickly recognize, diagnose and solve for challenges for associates in partnership with leadership.
• Must operate with a sense of urgency and have attention to detail.
• Align with the company's core values to ensure a world class customer experience.
• Ability to lift a maximum of 50 lbs based on the needs of the role.
• First Aid/ AED / CPR Certified.
• Distribution Center or Manufacturing Safety experience at a site of at least 500 non exempt employees is a plus.
• OSHA Outreach Instructor (OSHA 30/10) is a plus.

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your future.
• Company wide events and outings - our team spirit is no joke - we know how to have fun!
• Office centric work - our corporate employees and technical leaders have the option to work remotely on Fridays, in accordance with Company policies.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

_________

The anticipated base range for this position is $19.00 to $25.00. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

About Us:
Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

Facilities Technician 3

About the Job:
Maintain, install, and repair facility equipment and automation equipment within the Dream Fulfillment Center (DFC), with no oversight for more complex work assignments and oversee junior technicians complex work assignments.

What You’ll Do:

Job Description: Process Assistant

Overview

The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience.  A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises. 

Responsibilities

• Maintain strong working knowledge of all processes and policies 
• Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
• Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
• Actively lead with safety, production, cost and quality at the forefront of all decision making
• Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
• Communicate cross-departmentally 
• Implement and monitor continuous improvement processes for the team 
• Manage, coordinate and track daily attendance and break periods 
• Track and report labor hours and UPH
• Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
• Continue the onboarding process and ramp-up period post training
• Be comfortable speaking in front of groups of all sizes
• Support teams through change and embrace continuous improvement
• Partner with trainers and leadership to maintain and apply learning tools
• Communicate feedback to better the operation and the employee experience
• Communicate and cooperate with team members and leadership
• Enforce safety guidelines, cleanliness and security standards
• Take on additional duties as assigned by leadership
• Proficient in warehouse management software

Qualifications

• Education beyond high school and prior experience leading teams is a plus
• Have a positive, ‘can-do” attitude and excellent interpersonal skills
• Ability to work flex shifts, hours, nights and weekends as the business dictates
• Strong written and verbal communication; bilingual in Spanish is a plus
• Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Forward thinkers with the ability to articulate point of view and improve processes 
• Enforce safety guidelines, cleanliness and security standards
• Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
• Must operate with a sense of urgency  and have attention to detail 
• Align with the company's core values to ensure a world class customer experience
• Ability to lift a maximum of 50 lbs based on needs of the role

Overview

The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience.  A Process Assistant is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises. 

Responsibilities

• Maintain strong working knowledge of all processes and policies 
• Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
• Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
• Actively lead with safety, production, cost and quality at the forefront of all decision making
• Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
• Communicate cross-departmentally 
• Implement and monitor continuous improvement processes for the team 
• Manage, coordinate and track daily attendance and break periods 
• Track and report labor hours and UPH
• Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
• Continue the onboarding process and ramp-up period post training
• Be comfortable speaking in front of groups of all sizes
• Support teams through change and embrace continuous improvement
• Partner with trainers and leadership to maintain and apply learning tools
• Communicate feedback to better the operation and the employee experience
• Communicate and cooperate with team members and leadership
• Enforce safety guidelines, cleanliness and security standards
• Take on additional duties as assigned by leadership
• Proficient in warehouse management software

Qualifications

• Education beyond high school and prior experience leading teams is a plus
• Have a positive, ‘can-do” attitude and excellent interpersonal skills
• Ability to work flex shifts, hours, nights and weekends as the business dictates
• Strong written and verbal communication; bilingual in Spanish is a plus
• Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Forward thinkers with the ability to articulate point of view and improve processes 
• Enforce safety guidelines, cleanliness and security standards
• Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
• Must operate with a sense of urgency  and have attention to detail 
• Align with the company's core values to ensure a world class customer experience
• Ability to lift a maximum of 50 lbs based on needs of the role

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

Overview

Overall responsibility for performing duties and assisting management within the engineering operation of a fulfillment and distribution environment, or other facilities as directed by management. Individuals are expected to understand all aspects of the operation, adhere to safety standards and meet production guidelines.

 Technical Distinctions 

Responsibilities: 

• Conducts proper use, maintenance, tests, and repairs of mechanical equipment, systems, and components
• Applies knowledge of electrical/electronic and mechanical principles in determining equipment malfunctions and mechanical support
• Applies skills in restoring equipment to operational status including but not limited to dry cleaning equipment, boilers, chillers, generators, air compressors, steam tunnels, finishing equipment, auto baggers, conveyance, sorters
• Perform repetitive movements (eg. climbing ladders), reaching, bending, push/pull bins, repetitive wrist movement, be stationary, mobile or physically active for entirety of the shift
• Work under pressure while meeting immediate goals, deadlines, standards and expectations
• Comply and meet standard operating procedures
• Accountable for personal time and attendance
• Communicate and cooperate with team members and leadership
• Take on additional duties as assigned by leadership
• Responsible for maintaining safety guidelines, cleanliness and security standards
• Restock supplies as needed
• Identify and surface issues to leadership in a timely fashion

Qualifications

• 1 year of trade experience in one or more of the following areas: plumbing, electrical, refrigeration, HVAC, or electrical controls
• Shifts Available: Sun - Wed and Tues - Fri 6:30am-5:00pm; Mon - Thurs 2:00pm-12:30am 
• Ability to lift a maximum of 50 lbs based on needs of the role
• Intermediate computer skills (eg. spreadsheet software, google docs) as well as the ability to operate warehouse tools (eg. scanner)
• Ability to work quickly, accurately and safely while using machinery (eg. sewing machine, pressing machine, cleaning machine)
• Ability to understand, follow and execute written and/or oral instructions
• Ability to analyze, problem solve and make decisions independently
• Must operate with a sense of urgency, and have attention to detail
• Align with the company's Core Values to ensure a world class customer experience
• Must be self-disciplined and have the ability to work independently without constant oversight
• Familiarity with warehouse systems and ability to use all warehouse software
• Experience in a dry cleaning operation is a plus

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your future.
• Company wide events and outings - our team spirit is no joke - we know how to have fun!

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.