OUR MISSION  

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US 

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. 

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

Redwood is looking to expand our team of Solutions Engineers, and in all areas, as demand for our Automation Platform is growing dramatically.

• Demonstrate products and services within our platform that will be beneficial to Prospects
• Preparing and delivering effective technical presentations & live overviews to assist in new Account acquisition
• Enable Account Executives with new insights & feedback to drive new Account acquisition
• Meet with clients at appointments for sales presentations
• Drive evaluations by new Accounts to validate their Use Cases and prove out their sought business outcomes
• Continuous learning of new technology as well as your understanding of our platform
• Observing the high quality of Redwood’s ethical standards in presentations, proposals, and overall representation of the company, including professional image and appearance.
• Teamwork: Must effectively build relationships with your Team & Company to ensure Customer needs are met and selling obstacles overcome.
• Resourcefulness: Must be constantly curious and possess a growth mindset.
• Competitive: Must possess initiative, confidence, and winning attitude.
• Goal- & Outcome-Oriented: Should possess a proven track record of setting, exceeding, and tracking/measuring/communicating the progress of meaningful objectives and goals.
• Detail-Oriented: Should be organized, able to plan and prioritize appropriately while demonstrating sound judgment and decision-making attributes.
• Communication: Strong interpersonal skills to include verbal and written communication.
• Dynamic Adaptability: Ability to shift course and change priorities, adeptly handling complex and dynamic requirements and deadlines with minimum impact to job responsibilities.

YOUR EXPERIENCE

• Experience in a pre-sales consulting role, preferably in Enterprise software solutions (Process Automation, ERP, Data Integration, MDM, Business Intelligence, ESB, databases).
• High level understanding of organizational structures in large enterprises and the typical challenges these organizations are facing 
• High level understanding of all aspects of ERP solutions: Financials, Procure to Pay, Plan to Build, Quote to Cash, Reporting, Data Quality.  
• Qualified candidates must have a bachelor’s degree from an accredited College or University.
• 3+ years of technical experience via Customer Success, Technical Support or Professional Services
• Ability to present products or services industry that would be beneficial to your client business, plan detailed presentations that show clients your product info, pricing, and benefits

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Renewals Manager is a critical role within the Sales team at Redwood Software, responsible for driving the successful renewal of existing customer contracts. This role will focus on maximizing customer retention, identifying upsell and cross-sell opportunities along with ensuring a seamless renewal process. The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the overall growth of the business.

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing. 
• Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities. 
• Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships. 
• Negotiate contract terms and pricing with customers, ensuring on-time renewals. 
• Work closely with Sales to hand off leads for upsell and cross-sell opportunities. 
• Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue. 
• Forecast renewal revenue and provide regular updates to management. 
• Develop and execute renewal strategies to achieve or exceed renewal targets. 
• Continuously improve the renewal process and contribute to best practices. 
• Stay up-to-date on Redwood Software's products and services, as well as industry trends. 

YOUR EXPERIENCE

• 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
• Proven track record of achieving or exceeding renewal targets. 
• Strong negotiation and communication skills, both written and verbal. 
• Excellent relationship-building skills and ability to establish rapport with customers. 
• Ability to understand customer needs and identify opportunities for growth. 
• Strong analytical and problem-solving skills. 
• Experience with CRM systems (e.g., Salesforce) and other sales tools. 
• Ability to work independently and as part of a team. 
• Highly organized and detail oriented.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.  

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.  
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities. 
•  Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.  
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.  
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.  
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.  
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.  
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)  
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.  
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity. 
•  Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE

• Experience in Business-to-Business and software sales background  
• Proven track record in Account Management 
• Possess initiative, business acumen, confidence, and a competitive attitude.  
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.  
• Strong interpersonal skills to include verbal and written communication. 
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities. 
• Native-level or professional fluency (C1/C2) in German is essential, with the ability to navigate complex business conversations and written communications with ease.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.  

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.  
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities. 
•  Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.  
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.  
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.  
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.  
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.  
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)  
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.  
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity. 
•  Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE

• Experience in Business-to-Business and software sales background  
• Proven track record in Account Management 
• Possess initiative, business acumen, confidence, and a competitive attitude.  
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.  
• Strong interpersonal skills to include verbal and written communication. 
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.  

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

The Strategic Account Manager owns and grows relationships with some of the world's largest and most complex organisations. Building, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients . This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy
• Grow businesses existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities
• Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc)
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed
• Be a reliable individual contributor and a great team player with strong work ethic and openness for diversity
• Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE

• BA/BS Degree or equivalent business experience
• 7+years of successful enterprise sales experience 
• Proven track record of successful customer engagements across a spectrum of enterprise-class verticals.
• Demonstrated success selling to Fortune 500 companies
• A strong foundation for strategic and tactical selling of a solution sale.
• Excellent presentation and negotiation skills.
• Motivated to advance growth in an entrepreneurial, rapidly growing company environment.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

As the Manager of the Customer Account Management Team, you will lead and coach a team of Customer Account Managers (CAMs) responsible for driving renewals, upsells, and cross-sell revenue across Redwood’s customer base. You will develop strategies that strengthen Gross Dollar Retention, protect logo retention, and expand Redwood’s footprint within existing accounts. Your leadership will directly influence revenue growth, customer satisfaction, and long-term customer value. By aligning closely with Sales and Executive Leadership, you will ensure that Customer Account Management initiatives support Redwood’s broader go-to-market goals while fostering a high-performing, customer-obsessed team culture.

• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products.
• Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth.
• Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.
• Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team.
• Collaborate with cross-functional teams—including Product, Professional Services, Support, and Marketing—to ensure successful customer outcomes and identify new growth opportunities.
• Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed.
• Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health.
• Identify new opportunities through customer insights, usage patterns, and renewal signals.
• Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed.
• Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization.
  
  

YOUR EXPERIENCE 

• 3–5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
• Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives.
• Proven ability to lead and inspire customer-facing teams, driving performance and professional growth.
• Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios.
• Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities.
• Experience facilitating collaboration across functional teams in both in-person and virtual environments.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
• Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms).

Soft Skills & Leadership Qualities

• Strong personal drive to support team success and individual development.
• Passion for working in a dynamic, problem-solving environment within enterprise software.
• Outstanding written and verbal communication skills.
• Ability to operate confidently with customers at the executive level.
• Demonstrates professionalism, accountability, and a growth mindset.
• A collaborative team player who builds trusted relationships across all functions.