About the Role:

We’re hiring a Renovation Advisor (Inbound Sales & Customer Success) to own warm, high-intent homeowner opportunities from first conversation through signed construction contract.

This is an inbound, consultative sales role built for people who enjoy running real deals — without cold calling or outbound prospecting. If you come from an SDR, AE, mid-market, or enterprise sales background and prefer working qualified, high-intent opportunities over transactional volume, this role will feel familiar in the ways that matter. Real estate or construction project management type roles also tend to do well here.

Every homeowner you work with has already expressed intent to renovate. Your responsibility is to own the relationship end-to-end: uncover goals, shape and scope the project, coordinate with matched contractors, and guide the homeowner toward a confident decision. Renovations are complex, emotional, and high-dollar purchases, which means deals require strong discovery, thoughtful follow-up, and sound judgment — similar to longer-cycle sales in real estate, construction, or enterprise environments.

You’ll manage a pipeline of roughly 10–15 active homeowners at a time. While all leads are inbound, this is not a passive role. Success comes from staying organized, proactive, and comfortable owning outcomes through multiple decision points. You’ll use Realm’s playbooks, tooling, and contractor network to handle the renovation-specific details, while applying your sales and customer management skills to build trust, create momentum, and close.

You don’t need to come in as a renovation expert — we’ll teach that. What matters is your ability to run longer, multi-step transactions, manage stakeholders, and take ownership of results.

This role is ideal for people who enjoy:

• Acting as a trusted advisor, not a high-volume or transactional seller
• Working warm inbound leads rather than cold calling or outbound prospecting
• Managing longer sales cycles with multiple stakeholders and decision points
• Unblocking stalled deals through follow-up, empathy, and problem-solving
• Owning a pipeline and being accountable for outcomes

We’ve seen strong performance from candidates with backgrounds in:

• SDR, AE, or Account Executive roles, especially in consultative, mid-market, or enterprise sales
• Real estate (agents, buyer specialists, transaction or deal-focused roles)
• Construction, home services, or project management roles with customer ownership
• Customer success or account management roles with revenue responsibility

If you’re motivated by warm inbound demand, meaningful transactions, and the challenge of guiding customers through complex decisions, this role offers the right mix of structure, ownership, and growth.

About Realm:

Realm is on a mission to help homeowners complete their renovations and new builds with confidence, ease, and financial clarity. We guide them through every step of the pre-construction journey—from understanding timelines and permitting to refining scope and securing financing. We then match homeowners with high-quality contractors, help set expectations, and support them even after construction begins.

We’re an early-stage startup founded in 2019, building a category-defining platform for home renovation. Our small but mighty team is based primarily in Los Angeles (Marina del Rey). We're in office 3-4 days a week (4 days if you live within 15 miles of the office, 3 days otherwise).

What You’ll Do:

• Be the primary point of contact for homeowners, delivering empathetic, structured support
• Serve as the main liaison between homeowners and contractors, ensuring clear communication and efficient issue resolution
• Use our playbooks and tools to guide homeowners step by step through their renovation journey, from financing to scope refinement to contractor selection
• Collect feedback and flag patterns to your manager that could improve our process or tools
• Partner with contractors and other stakeholders to ensure smooth handoffs and clear communication
• Represent Realm with warmth, professionalism, and reliability in every interaction

What You’ll Need:

• 2–5 years in customer-facing roles, including sales, real estate, customer success, or other relationship-driven work
• Strong communication skills with the ability to build trust, ask good questions, and move conversations forward
• Comfort operating within structured processes and playbooks while using judgment to adapt to each homeowner’s situation
• Ability to manage multiple active deals at once without losing momentum or attention to detail
• High ownership mindset — you stay organized, follow through, and don’t wait to be told what to do
• Willingness to learn quickly and grow in a fast-paced startup environment
• Based in Los Angeles (hybrid role; 3-4 days in office)

Nice to Have (But Not Required):

• Experience in consultative or long-cycle sales, customer success, or account management
• Background in real estate, construction, home services, or adjacent industries
• Interest in home design, construction, or renovation (no prior expertise required)

Why Join Us?

• Play a meaningful role in helping homeowners bring their dream renovations to life
• Grow your career in a professionalized customer success role with clear coaching and support
• Base salary plus commission, with $100–120k in expected on-target earnings when managing ~15 active homeowners and hitting standard conversion targets. Compensation is uncapped, with multiple paths to increase earnings over time — including closing larger renovation projects, taking on additional volume, and converting self-sourced referrals, which carry higher commission rates. Even one closed referral per month can add up to ~$30k in additional annual commission on top of OTE, with further upside for additional referrals.
• Collaborative, mission-driven team in a fast-paced startup environment

About the Role

We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.

Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment.

Responsibilities

Contractor Book of Business Management

• Own and manage a portfolio of contractors, ensuring they meet Realm’s quality, performance, and compliance standards.

• Monitor contractor SLAs, including response times, acceptance rates, communication quality, and customer satisfaction.

• Conduct regular business reviews to ensure contractors remain in good standing and aligned with platform expectations.

• Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm.

Operational Oversight & Payments

• Track key operational and performance metrics across your contractor portfolio.

• Oversee payments ensuring timely contractor payments.

• Maintain clean, accurate documentation in CRM and internal tools (Salesforce, etc.).

Escalation & Issue Management

• Serve as the primary point of contact for escalations involving contractors in your portfolio.

• Evaluate issues from both homeowner and contractor perspectives to ensure fair, neutral, and timely resolution.

• Partner with the Advisor team on disputes, cancellations, and remediation plans.

Coaching & Contractor Growth

• Provide actionable feedback to contractors to improve homeowner communication, pricing, profile quality, and close rates.

• Identify growth opportunities and guide contractors on best practices that strengthen performance and drive revenue.

• Deliver onboarding, training, and ongoing education to support contractor success on the platform.

Qualifications

Experience

• 3–6 years in account management, customer success, partner management, or operations.

• Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred.

• Direct experience working with contractors or small businesses in construction, remodeling, or home services.

• Bonus: Background in construction management, real estate, or homeowner services.

Skills

• Proficiency with CRM and workflow tools (Salesforce, Saleloft).

• Comfortable analyzing performance metrics and building simple reports in Google Sheets or Looker.

• Excellent written communication, including the ability to create contractor guides, training materials, or process documentation.

• Strong organizational skills with the ability to manage multiple accounts simultaneously.

Personality Traits

• • Empathetic listener and strong communicator.

  • Proactive and solutions-oriented; able to anticipate issues before they escalate.

  • Balanced, fair, and calm when navigating tough conversations or escalations.

  • Thrives in a fast-paced, high-growth environment.

  • Motivated by improving the remodeling experience for both homeowners and contractors.
    
    
    
    

Comp $100-110k, with competitive equity.