About the Role:

We’re hiring a Renovation Advisor (Inbound Sales & Customer Success) to own warm, high-intent homeowner opportunities from first conversation through signed construction contract.

This is an inbound, consultative sales role built for people who enjoy running real deals — without cold calling or outbound prospecting. If you come from an SDR, AE, mid-market, or enterprise sales background and prefer working qualified, high-intent opportunities over transactional volume, this role will feel familiar in the ways that matter. Real estate or construction project management type roles also tend to do well here.

Every homeowner you work with has already expressed intent to renovate. Your responsibility is to own the relationship end-to-end: uncover goals, shape and scope the project, coordinate with matched contractors, and guide the homeowner toward a confident decision. Renovations are complex, emotional, and high-dollar purchases, which means deals require strong discovery, thoughtful follow-up, and sound judgment — similar to longer-cycle sales in real estate, construction, or enterprise environments.

You’ll manage a pipeline of roughly 10–15 active homeowners at a time. While all leads are inbound, this is not a passive role. Success comes from staying organized, proactive, and comfortable owning outcomes through multiple decision points. You’ll use Realm’s playbooks, tooling, and contractor network to handle the renovation-specific details, while applying your sales and customer management skills to build trust, create momentum, and close.

You don’t need to come in as a renovation expert — we’ll teach that. What matters is your ability to run longer, multi-step transactions, manage stakeholders, and take ownership of results.

This role is ideal for people who enjoy:

• Acting as a trusted advisor, not a high-volume or transactional seller
• Working warm inbound leads rather than cold calling or outbound prospecting
• Managing longer sales cycles with multiple stakeholders and decision points
• Unblocking stalled deals through follow-up, empathy, and problem-solving
• Owning a pipeline and being accountable for outcomes

We’ve seen strong performance from candidates with backgrounds in:

• SDR, AE, or Account Executive roles, especially in consultative, mid-market, or enterprise sales
• Real estate (agents, buyer specialists, transaction or deal-focused roles)
• Construction, home services, or project management roles with customer ownership
• Customer success or account management roles with revenue responsibility

If you’re motivated by warm inbound demand, meaningful transactions, and the challenge of guiding customers through complex decisions, this role offers the right mix of structure, ownership, and growth.

About Realm:

Realm is on a mission to help homeowners complete their renovations and new builds with confidence, ease, and financial clarity. We guide them through every step of the pre-construction journey—from understanding timelines and permitting to refining scope and securing financing. We then match homeowners with high-quality contractors, help set expectations, and support them even after construction begins.

We’re an early-stage startup founded in 2019, building a category-defining platform for home renovation. Our small but mighty team is based primarily in Los Angeles (Marina del Rey). We're in office 3-4 days a week (4 days if you live within 15 miles of the office, 3 days otherwise).

What You’ll Do:

• Be the primary point of contact for homeowners, delivering empathetic, structured support
• Serve as the main liaison between homeowners and contractors, ensuring clear communication and efficient issue resolution
• Use our playbooks and tools to guide homeowners step by step through their renovation journey, from financing to scope refinement to contractor selection
• Collect feedback and flag patterns to your manager that could improve our process or tools
• Partner with contractors and other stakeholders to ensure smooth handoffs and clear communication
• Represent Realm with warmth, professionalism, and reliability in every interaction

What You’ll Need:

• 2–5 years in customer-facing roles, including sales, real estate, customer success, or other relationship-driven work
• Strong communication skills with the ability to build trust, ask good questions, and move conversations forward
• Comfort operating within structured processes and playbooks while using judgment to adapt to each homeowner’s situation
• Ability to manage multiple active deals at once without losing momentum or attention to detail
• High ownership mindset — you stay organized, follow through, and don’t wait to be told what to do
• Willingness to learn quickly and grow in a fast-paced startup environment
• Based in Los Angeles (hybrid role; 3-4 days in office)

Nice to Have (But Not Required):

• Experience in consultative or long-cycle sales, customer success, or account management
• Background in real estate, construction, home services, or adjacent industries
• Interest in home design, construction, or renovation (no prior expertise required)

Why Join Us?

• Play a meaningful role in helping homeowners bring their dream renovations to life
• Grow your career in a professionalized customer success role with clear coaching and support
• Base salary plus commission, with $100–120k in expected on-target earnings when managing ~15 active homeowners and hitting standard conversion targets. Compensation is uncapped, with multiple paths to increase earnings over time — including closing larger renovation projects, taking on additional volume, and converting self-sourced referrals, which carry higher commission rates. Even one closed referral per month can add up to ~$30k in additional annual commission on top of OTE, with further upside for additional referrals.
• Collaborative, mission-driven team in a fast-paced startup environment

Realm’s next phase of growth comes from expanding into new verticals that materially accelerate acquisition and monetization. We’re hiring Vertical GMs to stand up and scale these businesses — acting as full owners from zero to scale.

This role is for a full-stack operator who owns everything required to build a new line of business: business development, deal structuring, implementation, operational design, and automation. You will take an emerging vertical from first deal to repeatable motion, then systematize and scale it inside Realm’s platform.

This is not a strategy role and not a handoff-heavy partnerships role. You own outcomes — revenue, unit economics, and scalability.

This role will report directly to the CEO or VP of Operations, sits on Realm’s leadership team, and carries real accountability for building a durable, profitable growth engine.

This is a full-time, Los Angeles-based hybrid role (3–4 days in office).

The Job to Be Done

Your mandate is to build a new vertical into a scalable, repeatable revenue business that materially accelerates Realm’s growth.

This includes:

• Taking a vertical from zero → first revenue → repeatable motion
  
  
• Designing the acquisition and monetization strategy for the vertical
  
  
• Standing up the operating model (people, process, tooling)
  
  
• Automating aggressively to avoid bespoke, service-heavy workflows
  
  
• Scaling without linear increases in headcount or complexity
  
  

What You’ll Do

Act as GM and Owner

• Own strategy, execution, and results for an emerging vertical.
  
  
• Be accountable for revenue, unit economics, and operational performance.
  
  
• Make build vs. buy vs. automate decisions with speed and judgment.
  
  

Drive Business Development

• Identify, evaluate, and close anchor partners or distribution channels.
  
  
• Structure partnerships that align incentives and scale.
  
  
• Turn early deals into durable, repeatable GTM motions.
  
  

Stand Up the Operating Model

• Design and launch end-to-end workflows across sales, advisory, operations, and product.
  
  
• Lead pilots, learn fast, and formalize what works.
  
  
• Eliminate manual work and one-off processes as early as possible.
  
  

Scale Through Systems and AI

• Partner with Product, Data, and Engineering to automate workflows and integrations.
  
  
• Use AI to scale judgment, consistency, and throughput.
  
  
• Translate real-world execution into productized, platform-level capabilities.
  
  

Be the Connector

• Serve as the connective tissue between external partners and internal teams.
  
  
• Translate vertical-specific needs into scalable platform features.
  
  
• Feed learnings back into Realm’s core GTM and product strategy.
  
  

What You’ll Need

• 5-10 years of experience in business development, operations, consulting, marketplaces, or early-stage startups.
  
  
• Proven experience launching or scaling a new business line, vertical, or revenue channel.
  
  
• Comfort owning ambiguous, cross-functional problems with real financial stakes.
  
  
• Strong operator instincts — you ship, iterate, and fix.
  
  
• Fluency in data, unit economics, and funnel mechanics.
  
  
• High comfort using AI and automation as leverage, not novelty.
  
  
• Clear, confident communicator with strong judgment.
  
  
• Based in or willing to be in Los Angeles regularly.
  
  

Summary / Domain Fit

This role is ideal for operators with experience or deep exposure to construction, real estate, or fintech — especially those who have built or scaled businesses in complex, regulated, or operationally messy industries.

Why Join Us?

• Step into a profitable, growing business in a true whitespace category with no direct incumbent and no comparable end-to-end competitor.
• Build and own a new business from the ground up — with real authority.
  
  
• Work directly with the CEO and leadership team on company-defining bets.
  
  
• Competitive compensation and meaningful equity.
  
  
• A high-bar, execution-driven team that values ownership over optics.
  
  

Head of Advisory (Director–VP)

Los Angeles (Hybrid)

About the Role

We’re looking for a Head of Advisory to own and scale Realm’s customer-facing advisory function at the intersection of AI, operations, and the physical world of home renovation.

This role is for a full-stack go-to-market operator — equally strong in customer psychology, systems design, data, and product feedback loops, with a bias toward hands-on execution. You will lead Realm’s front-line revenue team, owning how homeowners move from first conversation to confident commitment, while leveraging AI to scale judgment, consistency, and throughput across the funnel.

You are not just managing a team. You are building the operating system for how humans and AI work together to deliver trust, clarity, and conversion in a messy, real-world category.

This role reports directly to the CEO, is a core member of Realm’s leadership team, and carries real ownership over a profitable, growing business with clear line of sight to significant scale.

This is a full-time, Los Angeles-based hybrid role (3–4 days in office depending on location).

The Job to Be Done

Your core mandate is to scale the current ~8-person advisory team and ~$10M/year revenue business into a $30M+ annual engine within 2 years, while improving quality, efficiency, and margin along the way.

This requires:

• Increasing output without linear headcount growth
  
  
• Systematizing judgment and decision-making through AI and tooling
  
  
• Turning today’s best practices into repeatable, scalable systems
  
  
• Preserving (and strengthening) customer trust as volume increases
  
  

About Realm

Realm is on a mission to help homeowners complete renovations and new builds with confidence, ease, and financial clarity. We guide homeowners through the most complex parts of pre-construction — scope, pricing, timelines, permitting, and financing — then match them with high-quality contractors and support them through execution.

Founded in 2019, Realm is building a category-defining platform that blends real-world expertise with AI-powered tooling to transform a historically opaque and fragmented industry. Our small but mighty team is based primarily in Los Angeles (Marina del Rey).

What You’ll Do

Own and Scale the Advisory Business

• Own P&L-level outcomes for the advisory function, including conversion, revenue, efficiency, and customer experience.
  
  
• Scale the advisory organization from ~8 advisors and ~$10M in annual revenue to $30M+ without sacrificing trust or quality.
  
  
• Design org structure, capacity models, and performance systems that support durable, non-linear growth.
  
  

Operate at the Intersection of Humans + AI

• Redesign workflows so AI handles repeatable, judgment-heavy work — freeing advisors to focus on orchestration, empathy, and edge cases.
  
  
• Partner closely with Product, Data, and Engineering to shape AI tools using real customer and advisor feedback.
  
  
• Continuously evaluate what should be automated, augmented, or eliminated.
  
  

Be a Swiss Army Knife Operator

• Move fluidly between strategy, systems design, execution, and frontline problem-solving.
  
  
• Diagnose breakdowns across people, process, tooling, and incentives — and fix them fast.
  
  
• Build scalable systems while remaining willing to dive in personally when reality demands it.
  
  

Build, Coach, and Raise the Bar

• Hire, develop, and retain elite advisory talent.
  
  
• Set clear goals, metrics, and accountability tied directly to business outcomes.
  
  
• Create a high-performance culture grounded in ownership, clarity, and customer obsession.
  
  

Be the Voice of the Customer

• Translate frontline insights into product, pricing, and policy improvements.
  
  
• Identify recurring friction points and turn them into durable competitive advantages.
  
  
• Help Realm earn trust at scale in one of the most emotionally and financially complex consumer categories.
  
  

What You’ll Need

• 6-10+ years of experience in operations, consulting, marketplaces, fintech, proptech, or other complex customer-facing businesses.
  
  
• Proven experience owning and scaling a revenue-generating, customer-facing team.
  
  
• Comfort owning ambiguous, multi-variable problems with real financial consequences.
  
  
• Strong systems thinker who naturally connects people, process, data, and product.
  
  
• Deep obsession with funnels, throughput, and unit economics.
• High fluency with AI tools and excitement about redesigning work around them.
  
  
• Exceptional communication, judgment, and prioritization skills.
  
  
• Bias toward action, ownership, and measurable outcomes.
  
  
• Based in or willing to relocate to Los Angeles, CA.
  
  

Nice to Have 

• Experience scaling a services-led business toward automation or platformization.
  
  
• Background in marketplaces, real estate, construction, fintech, or ops-heavy startups.
  
  

Why Join Us?

• Step into a profitable, growing business in a true whitespace category with no direct incumbent and no comparable end-to-end competitor.
• Own and scale a core revenue engine from $10M → $30M+.
  
  
• Define how AI and humans collaborate in the physical world — not just software.
  
  
• Massive autonomy and real leverage over company trajectory.
  
  
• Competitive compensation and meaningful equity.
  
  
• A high-bar, high-trust team building something genuinely new.
  
  

About the Role

We’re looking for an in-office Account Manager with a strong foundation in construction or home services and direct experience working with contractors or small trades businesses. This role owns a portfolio of contractors (“book of business”) and is responsible for ensuring each contractor remains in good standing on Realm’s platform. You’ll monitor SLAs, oversee payments, manage escalations, and coach contractors to grow their business while maintaining high performance and service standards.

Success in this role requires strong operational discipline, excellent communication skills, and the ability to balance empathy with accountability in a fast-paced marketplace environment.

Responsibilities

Contractor Book of Business Management

• Own and manage a portfolio of contractors, ensuring they meet Realm’s quality, performance, and compliance standards.

• Monitor contractor SLAs, including response times, acceptance rates, communication quality, and customer satisfaction.

• Conduct regular business reviews to ensure contractors remain in good standing and aligned with platform expectations.

• Support contractors with profile optimization, pricing guidance, and operational improvements to help grow their business on Realm.

Operational Oversight & Payments

• Track key operational and performance metrics across your contractor portfolio.

• Oversee payments ensuring timely contractor payments.

• Maintain clean, accurate documentation in CRM and internal tools (Salesforce, etc.).

Escalation & Issue Management

• Serve as the primary point of contact for escalations involving contractors in your portfolio.

• Evaluate issues from both homeowner and contractor perspectives to ensure fair, neutral, and timely resolution.

• Partner with the Advisor team on disputes, cancellations, and remediation plans.

Coaching & Contractor Growth

• Provide actionable feedback to contractors to improve homeowner communication, pricing, profile quality, and close rates.

• Identify growth opportunities and guide contractors on best practices that strengthen performance and drive revenue.

• Deliver onboarding, training, and ongoing education to support contractor success on the platform.

Qualifications

Experience

• 3–6 years in account management, customer success, partner management, or operations.

• Experience in a marketplace environment (Thumbtack, Angi, TaskRabbit, Airbnb, etc.) strongly preferred.

• Direct experience working with contractors or small businesses in construction, remodeling, or home services.

• Bonus: Background in construction management, real estate, or homeowner services.

Skills

• Proficiency with CRM and workflow tools (Salesforce, Saleloft).

• Comfortable analyzing performance metrics and building simple reports in Google Sheets or Looker.

• Excellent written communication, including the ability to create contractor guides, training materials, or process documentation.

• Strong organizational skills with the ability to manage multiple accounts simultaneously.

Personality Traits

• • Empathetic listener and strong communicator.

  • Proactive and solutions-oriented; able to anticipate issues before they escalate.

  • Balanced, fair, and calm when navigating tough conversations or escalations.

  • Thrives in a fast-paced, high-growth environment.

  • Motivated by improving the remodeling experience for both homeowners and contractors.
    
    
    
    

Comp $100-110k, with competitive equity.