This is a 6-month contractor role, with the potential to extend on a month-to-month basis. This role is fully remote, however your available working hours must overlap with London 9am - 6pm or New York 9am - 6pm.
About Us
Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HR tech stacks and is powered by a global team with hubs in New York, London, and Lisbon.
About the Role
We are looking for an experienced contractor to support Reachdesk on a range of customs compliance projects across our global operations.
This is a hands-on, high-impact contract role for someone who can quickly assess risk, improve processes, work across multiple stakeholders, and help us strengthen the way we manage customs and cross-border trade compliance in practice. You will partner closely with teams across Operations, Logistics, Marketplace, Product, Legal, and Finance, as well as external brokers, carriers, and warehouse partners.
This role is best suited to someone who is practical, detail-oriented, commercially aware, and comfortable working independently in a fast-moving international environment.
What You’ll Do
Customs Compliance Projects
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Support Reachdesk’s customs compliance work across import/export activity, customs documentation, product classification, valuation, country of origin, duties, and related operational controls.
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Review existing customs processes and help design, improve, and document scalable compliance procedures.
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Partner with internal teams and external logistics providers, customs brokers, carriers, and 3PLs to support compliant shipment flows and customs clearance.
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Help investigate and resolve customs issues such as holds, clearance delays, documentation gaps, or shipment exceptions.
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Assist with compliance for restricted items, sanctions-related considerations, and broader cross-border trade requirements where relevant.
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Identify compliance risks within current and proposed operating models, and recommend practical mitigations.
Cross-Functional Support
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Work closely with Operations, Logistics, Marketplace, Product, Legal, and Finance to embed customs compliance into day-to-day processes and project decisions.
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Support project work connected to new shipping lanes, markets, warehouse flows, sourcing models, or operational changes.
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Help create and maintain internal documentation, including SOPs, guidance notes, controls, process maps, and audit-ready records.
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Provide clear, practical guidance to internal stakeholders on customs-related requirements and best practices.
Data, Controls, and Documentation
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Support the maintenance and improvement of key customs-related data, including product classifications, origin information, shipment documentation standards, and related compliance records.
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Help assess whether tools, automation, or systems changes could improve customs compliance workflows and reporting.
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Assist with audit preparation, evidence gathering, remediation tracking, and general compliance project management where needed.
About You
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Significant experience in customs compliance, global trade compliance, import/export compliance, or a closely related cross-border trade role.
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Strong working knowledge of customs requirements, import/export controls, HS classification, valuation, duties, origin, and international shipment documentation.
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Experience working with customs brokers, freight forwarders, carriers, 3PLs, or other logistics partners.
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Comfortable operating in a project-based role where priorities may evolve and where you are expected to work independently.
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Able to spot risks, solve problems pragmatically, and balance compliance requirements with commercial and operational realities.
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Strong documentation and process-design skills, with the ability to turn ambiguity into clear and workable procedures.
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Confident working cross-functionally with legal, finance, operations, product, and external partners.
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Experience in e-commerce, logistics, supply chain, fulfilment, or other high-volume cross-border environments is strongly preferred.
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Familiarity with VAT or indirect tax concepts is helpful, but this role is primarily focused on customs compliance projects.
Working Arrangement
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6-month contractor engagement, with the potential to extend on a month-to-month basis.
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Fully remote.
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Open globally, provided you can reliably overlap with London or New York working hours.
Perks & Benefits
- Competitive salary
- A super-friendly, collaborative working culture populated by fun and dedicated people
We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.
We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.
