This is a 6-month contractor role, with the potential to extend on a month-to-month basis. This role is fully remote, however your available working hours must overlap with London 9am - 6pm or New York 9am - 6pm.

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HR tech stacks and is powered by a global team with hubs in New York, London, and Lisbon.

About the Role

We are looking for an experienced contractor to support Reachdesk on a range of customs compliance projects across our global operations.

This is a hands-on, high-impact contract role for someone who can quickly assess risk, improve processes, work across multiple stakeholders, and help us strengthen the way we manage customs and cross-border trade compliance in practice. You will partner closely with teams across Operations, Logistics, Marketplace, Product, Legal, and Finance, as well as external brokers, carriers, and warehouse partners.

This role is best suited to someone who is practical, detail-oriented, commercially aware, and comfortable working independently in a fast-moving international environment.

What You’ll Do

Customs Compliance Projects

• Support Reachdesk’s customs compliance work across import/export activity, customs documentation, product classification, valuation, country of origin, duties, and related operational controls.

• Review existing customs processes and help design, improve, and document scalable compliance procedures.

• Partner with internal teams and external logistics providers, customs brokers, carriers, and 3PLs to support compliant shipment flows and customs clearance.

• Help investigate and resolve customs issues such as holds, clearance delays, documentation gaps, or shipment exceptions.

• Assist with compliance for restricted items, sanctions-related considerations, and broader cross-border trade requirements where relevant.

• Identify compliance risks within current and proposed operating models, and recommend practical mitigations.

Cross-Functional Support

• Work closely with Operations, Logistics, Marketplace, Product, Legal, and Finance to embed customs compliance into day-to-day processes and project decisions.

• Support project work connected to new shipping lanes, markets, warehouse flows, sourcing models, or operational changes.

• Help create and maintain internal documentation, including SOPs, guidance notes, controls, process maps, and audit-ready records.

• Provide clear, practical guidance to internal stakeholders on customs-related requirements and best practices.

Data, Controls, and Documentation

• Support the maintenance and improvement of key customs-related data, including product classifications, origin information, shipment documentation standards, and related compliance records.

• Help assess whether tools, automation, or systems changes could improve customs compliance workflows and reporting.

• Assist with audit preparation, evidence gathering, remediation tracking, and general compliance project management where needed.

About You

• Significant experience in customs compliance, global trade compliance, import/export compliance, or a closely related cross-border trade role.

• Strong working knowledge of customs requirements, import/export controls, HS classification, valuation, duties, origin, and international shipment documentation.

• Experience working with customs brokers, freight forwarders, carriers, 3PLs, or other logistics partners.

• Comfortable operating in a project-based role where priorities may evolve and where you are expected to work independently.

• Able to spot risks, solve problems pragmatically, and balance compliance requirements with commercial and operational realities.

• Strong documentation and process-design skills, with the ability to turn ambiguity into clear and workable procedures.

• Confident working cross-functionally with legal, finance, operations, product, and external partners.

• Experience in e-commerce, logistics, supply chain, fulfilment, or other high-volume cross-border environments is strongly preferred.

• Familiarity with VAT or indirect tax concepts is helpful, but this role is primarily focused on customs compliance projects.

Working Arrangement

• 6-month contractor engagement, with the potential to extend on a month-to-month basis.

• Fully remote.

• Open globally, provided you can reliably overlap with London or New York working hours.

Perks & Benefits

• Competitive salary
• A super-friendly, collaborative working culture populated by fun and dedicated people

We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic.

We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.

This is a remote role.

About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

We’re growing, and we’re currently looking for a Head of Business Systems & Operations to join us.

The Role

As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them.

You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk.

Your Responsibilities

• Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer.
• Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.
• Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap.. 
• Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.
• Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.
• Define and enforce master data management and integration standards across all systems.
• Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity.
• Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed.
• Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings.  
• Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.

About You

You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands-on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.

Must-have Qualifications

• 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
• Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them.
• Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
• Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment.
• Demonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed.
• Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality.
• Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget.
• Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
• People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight.

Preferred Qualifications

• Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements.
• Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring.
• Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes.
• NetSuite and/or Salesforce certifications.
• Experience transitioning systems ownership into a Business Operations function.
• Background working in a scaling SaaS business, comfortable operating across time zones and entities.

The Benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds. Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here: www.reachdesk.com/candidate-privacy-policy 

This is a remote role.

About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

We’re growing, and we’re currently looking for a Head of Business Systems & Operations to join us.

The Role

As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them.

You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk.

Your Responsibilities

• Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer.
• Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.
• Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap.. 
• Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.
• Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.
• Define and enforce master data management and integration standards across all systems.
• Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity.
• Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed.
• Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings.  
• Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.

About You

You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands-on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.

Must-have Qualifications

• 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
• Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them.
• Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
• Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment.
• Demonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed.
• Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality.
• Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget.
• Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
• People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight.

Preferred Qualifications

• Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements.
• Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring.
• Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes.
• NetSuite and/or Salesforce certifications.
• Experience transitioning systems ownership into a Business Operations function.
• Background working in a scaling SaaS business, comfortable operating across time zones and entities.

The Benefits

• Competitive salary with generous stock options
• Pension with employer contributions (NEST)
• Affordable Private Medical Insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here: www.reachdesk.com/candidate-privacy-policy