Role Overview

As the VP of Finance, you will be the primary architect of financial transformation for a premier North American luxury travel host agency. This is a high-visibility, hands-on executive role designed for a leader who thrives at the intersection of operational excellence and commercial strategy.
You will lead our finance division to ensure that as we scale, our processes remain disciplined, our reporting stays surgical, and our insights drive the bottom line.

Key Pillars of Responsibility

1. Strategic Financial Leadership & Integrity
•    Operational Discipline: Design and implement a "gold standard" of internal controls, ensuring all financial activities and reporting are produced with absolute precision.
•    Performance Engineering: Lead the annual budget cycle and drive rigorous monthly performance-versus-budget analysis, providing the executive team with the "why" behind the numbers.
•    Audit & Compliance: Direct the year-end audit process and ensure total adherence to North American regulatory standards and complex FX translation requirements.

2. Commercial Architecture & Revenue Assurance
•    Supplier Contract Expertise: Master the commercial components of travel supplier contracts, specifically focusing on complex commission tiers, overrides, and global incentive structures.
•    Revenue Optimization: Ensure the seamless invoicing, receipt, and reconciliation of compensation from global supplier partners, eliminating revenue leakage.
•    Forecasting: Develop predictive models to track and forecast performance against supplier contracts, ensuring the agency maximizes every incentive opportunity.

3. Systems, Automation & Data Insights
•    Digital Transformation: Actively lead ERP system implementations and ensure seamless interconnectivity between front-end travel booking tools and back-end accounting.
•    Process Innovation: Take a hands-on approach to developing automated workflows that replace manual reconciliations with scalable, tech-driven solutions.
•    KPI Development: Build advanced BI dashboards (Power BI/Tableau) that track customer-centric KPIs and traveler-experience metrics.

Qualifications

• Education & Designation: Bachelor’s degree in Business/Commerce; Canadian CPA designation is mandatory.
• Experience: 10–15+ years of progressive leadership, with at least 5 years of direct Travel Industry experience (Agency or Host Agency model preferred); experience with M&A a plus.
• Technical Edge: Expert-level proficiency in Excel, BI Tools, and direct experience leading a full-scale ERP implementation.
• Core Competency: Mastery of consolidation accounting, complex intercompany transactions, and FX translations.

Why This Role?

We operate at the pinnacle of the luxury travel industry. You will be joining a sophisticated, fast-paced environment where your work directly impacts the success of hundreds of independent advisors and the world’s most prestigious travel brands.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

Role Overview
The Director, Finance Operations provides strategic leadership and oversight of finance operations including month-end close, balance sheet reviews, reconciliations, and general accounting activities in alignment with company policies and procedures. This role includes leading a team, managing financial processes, and driving operational improvements to support the organization’s goals.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, coach, and develop team members to ensure alignment with company policies and objectives.
• Foster a collaborative, high-performance culture that thrives in a fast-paced environment.
• Demonstrate a low-ego leadership style that promotes teamwork and clear communication.
• Maintain a “Best in Class” finance team capable of adapting quickly to change.
• Collaborate effectively across the organization with stakeholders to execute key deliverables.

Financial Operations

• Owning full-cycle accounting, including AP, AR, GL maintenance, and month-end close.
• Prepare and review balance sheet reconciliations and financial reports.
• Ensure timely payments and collections, liaising with vendors and clients as needed.
• Oversee client account reconciliations and collections in TRAMS.
• Accrue invoices received but not processed by period-end deadlines.

Reporting & Analysis

• Provide insights and trend analysis to inform financial strategy.
• Prepare monthly presentations, KPIs, and reports for leadership.
• Assist with regulatory reporting and audit requirements.

Process & Risk Management

• Lead projects related to process improvements and system upgrades.
• Implement internal controls to enhance efficiency and accuracy.
• Monitor financial risks and ensure compliance with policies and regulations.
• Support back-office system maintenance and future implementations.
• Apply strong project management, prioritization, and time management skills to meet deadlines.

Customer Service

• Ensure service excellence through leadership on finance-related queries from agents and internal partners via email and ServiceNow/Helpspot within SLA.

Qualifications

• Bachelor’s degree in Accounting or Finance; CPA designation required.
• 5+ years in general accounting with 2+ years in people management.
• Experience leading teams of 6+ (including outsourced providers).
• Advanced Excel skills; proficiency in MS Office.
• Experience with large multi-module cloud accounting systems (Dynamics NAV/MS D365 preferred).
• Knowledge of TRAMS back-office system is an asset.
• Strong communication, attention to detail, and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Travel industry experience strongly preferred.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.