THE ROLE 

Operations Manager - Carneys Point, NJ

We are seeking an Operations Manager to join our growing team. As an Operations Manager, you will lead strategic operations within our Returns Warehouse, overseeing a team of Area Managers and their direct reports. Your role is central to driving the success of our reverse logistics processes while ensuring the highest standards of safety, accuracy, and efficiency.

You’ll be responsible for mentoring leaders, optimizing workflows, and implementing data-driven improvements across multiple return functions. Your ability to lead through others, identify operational bottlenecks, and scale best practices will directly impact our customer experience and operational performance.

Responsibilities: 

• Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
• Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.
• Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
• Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
• Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.
• Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste.
• Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives.
• Foster a positive and productive work environment through coaching, recognition, and regular performance feedback.
• Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center.

Qualifications:

Required

• 5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting.
• Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
• Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment.
• Availability to work a flexible schedule, including weekends, nights, and holidays as needed.

Preferred

• Experience overseeing returns or reverse logistics operations in a high-volume environment.
• Familiarity with Lean, Six Sigma, and continuous improvement practices.
• Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure.
• Strong communication, problem-solving, and organizational skills.
• Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable.

Physical Requirements:

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation
• Stand and walk for extended periods during shifts (up to 12 hours), with or without reasonable accommodation
• Work in an environment with fluctuating noise levels and temperatures.
• Frequently climb and descend stairs with or without reasonable accommodation 

Pay Range: $147,000 - $162,000

THE ROLE

Quince was founded to challenge the idea that quality has to come at a high price. We create products that rival luxury brands at a fraction of the cost. We’re more than just a warehouse—we’re a team committed to challenging the status quo in retail. More than a warehouse, we’re a team committed to innovation, collaboration, and growth.  

As a Warehouse Associate, you will plan an essential role in ensuring our customers receive the quality and service they expect. 

Our Values

• Customer First. Customer satisfaction is our highest priority.
• High Quality. True quality combines premium materials and high production standards.
• Essential Design. We curate timeless essentials instead of chasing trends.
• Always a Better Deal. Through innovation and price transparency, we deliver the best value to customers and factory partners.
• Environmentally & Socially Conscious. We’re committed to sustainable materials, cleaner production, and fair wages for workers.

Position Details

• Job Type: Temporary, up to 89 days (with potential for permanent conversion based on business needs, consistent attendance and performance)
• Assignment End Date: No later than August 1, 2026
• Location: 24 N Game Creek Road, Carney’s Point, NJ 08069
• Pay Rate: $20.50/hr for day shift and $21.00/hr for night shift
  • If converted to permanent, you’ll be eligible for pay progression up to $23/hr after two years.

What You’ll Get as a Temporary Associate

• Consistent schedule and guaranteed minimum hours, with opportunity for overtime
• Hands-on training to set you up for success
• Potential pathway to permanent employment
• If converted to permanent: eligibility for medical, dental, vision, 401(k) and generous discount.

Responsibilities include:

• Stay focused and on task in a fast-paced environment
• Unpack and inspect returned merchandise
• Receive merchandise using computer systems
• Process and distribute merchandise efficiently
• Review items to determine next action
• Maintain inventory control based on guidelines
• Fulfill new customer orders
• Communicate processing or vendor issues to your Manager
• Collaborate with fellow associates on shared assignments
• Flex to other job assignments as directed

Requirements

• Ability to perform multiple functions across the site
• High attention to detail, organization, and ability to multitask
• Able to work independently and within a team
• Strong verbal and written communication skills
• Willingness to work overtime if needed

Physical Requirements (with or without accommodations):

• Ability to stand/walk for the entire shift
• Push, pull, squat, bend, and reach throughout the day
• Use carts, dollies, and other equipment to move items
• Lift up to 49 lbs. and push utility carts up to 60 lbs.

✨ This role is a temporary assignment but can open the door to a long-term career at Quince. If you’re ready to contribute to a mission-driven team and explore a potential path to permanent employment, we’d love to meet you.

THE ROLE

Re-Commerce Manager

The Returns, Quality and Fraud team owns key parts of the customer journey, including product quality, returns, disposition, and recovery. Our goal is to build scalable processes that maximize recovery while protecting customer experience and brand standards.

The Re-Commerce Manager owns the resale of returned, excess, and refurbished inventory across third-party marketplaces. This role is responsible for turning un-restockable inventory into sellable product through strong execution in grading, presentation, listing quality, pricing, and channel strategy.

The ideal candidate is a hands-on operator with strong inventory judgment, product presentation skills, and marketplace selling instincts. They may come from retail operations, merchandising, resale, marketplaces, stockroom, or other inventory-led environments. They are organized, data-driven, and comfortable moving quickly while balancing recovery, sell-through, margin, and brand integrity.

This position will be onsite at our Carneys Point, NJ location.  

KEY RESPONSIBILITIES

• Own day-to-day selling across 3P marketplaces, handling the entire product lifecycle from marketplace listing, putaway/stocking/storage, and fulfillment of item once sold
• Lead a small team responsible for product capture, listing quality, and item presentation
• Drive recovery, sell-through, and margin through pricing, listing, and channel decisions
• Set standards for photos, descriptions, condition notes, and overall listing quality
• Partner with warehouse or 3PL teams to move product from intake to live listing and sale
• Track performance across recovery, aging, sell-through, and listing quality
• Improve processes that increase resale efficiency and reduce liquidation
• Monitor marketplace trends, fees, policies, and demand signals
• Ensure grading and disposition decisions align with resale potential and brand standards

PERFORMANCE DELIVERABLES / KPIs

• Recovery Rate (%): Percentage of original PCOGS recovered through re-commerce channels
• Net Recovery Profit Margin ($ / %): Recovery revenue minus all associated costs (fees, labor, refurbishment, fulfillment)
• Throughput Timing: Average days from return processing to active marketplace listing
• Sell-Through Rate: Percentage of listed inventory sold within 30, 60, 60+ day timeframes
• Associate Processing Throughput: Managed Associate UPH to capture listing details
• Product Listing Quality: Accuracy and completeness of listings (condition, photos, descriptions)

QUALIFICATIONS

• 2+ years of experience in retail operations, inventory, merchandising, resale, marketplaces, warehouse, logistics, fulfillment, or similar environments
• Experience leading a small team or owning a workstream with clear quality and productivity goals
• Strong understanding of inventory flow, product condition, returns, and resale economics
• Good judgment in pricing, presentation, and channel strategy
• Data-driven and comfortable using performance metrics to improve outcomes
• Strong cross-functional communication and execution skills
• Preferred: hands-on experience with 3P marketplaces, resale platforms, or live-selling environments

PHYSICAL REQUIREMENTS

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation
• Stand and walk for extended periods during shifts with or without reasonable accommodation
• Work in an environment where noise levels and temperatures may vary with or without reasonable accommodation
• Frequently climb and descend stairs with or without reasonable accommodation

Pay Range: $71,000 - $79,000

THE ROLE 
We’re more than just a warehouse—we’re a team committed to challenging the status quo in retail. If you're looking for a place where your work has purpose, and you're excited to grow in a collaborative, mission-driven environment, Quince is the place for you.

Location: 24 N Game Creek Road, Carney's Point, NJ 08069

Responsibilities

• Focus and remain on task in a fast-paced environment to meet our customers’ expected level of service 
• Unpacking and inspecting returned merchandise
• Receiving merchandise on computer systems
• Processing and distributing merchandise
• Reviewing merchandise to determine next action
• Maintain inventory control based on standard guidelines 
• Fulfillment of new customer orders
• Must be proficient in departmental processes as applicable to your assigned area
• Communicate vendor or processing issues to your Manager
• Communicate with fellow associates on shared assignments
• Flex as needed to other job assignments directed as requested

Qualifications 

• Ability to work in multiple functions across the site
• High attention to detail, strong organizational skills, and ability to multitask
• Ability to work independently as well as capable of working in a team environment
• Excellent communication skills, verbal and written
• Willingness to work overtime as needed

Physical Requirements to be performed with or without reasonable accommodations: 

• Able to stand, walk, push, pull, squat, bend and reach during shifts. 
• Able to remain in a standing stationary position for 100% of the shift
• Use carts, dollies, and other gear to move items around
• Lift up to 49 pounds, push utility carts up to 60 pounds

What You'll Get:

• Competitive Pay that Grows With You: Starting pay at $20.50/hr with regular increases at 3, 6, 12, 18, 24 months, building to $22/hr at one year, and $23/hr at two years.
• Set Schedule: Night Shift, consistent schedule with guaranteed minimum hours, ensuring predictable earnings.
• Comprehensive Benefits: medical, dental and vision coverage to support your health and well-being. 
• Plan for the Future: 401(k) savings program helps you plan for long-term goals.
• Love What You Wear: Enjoy generous discounts and credits toward Quince products.
• Training and Growth: Onboarding and training to set you up for success.

THE ROLE
We’re more than just a warehouse—we’re a team committed to challenging the status quo in retail. If you're looking for a place where your work has purpose, and you're excited to grow in a collaborative, mission-driven environment, Quince is the place for you.

Location: 24 N Game Creek Road, Carney's Point, NJ 08069

Responsibilities

• Focus and remain on task in a fast-paced environment to meet our customers’ expected level of service 
• Unpacking and inspecting returned merchandise
• Receiving merchandise on computer systems
• Processing and distributing merchandise
• Reviewing merchandise to determine next action
• Maintain inventory control based on standard guidelines 
• Fulfillment of new customer orders
• Must be proficient in departmental processes as applicable to your assigned area
• Communicate vendor or processing issues to your Manager
• Communicate with fellow associates on shared assignments
• Flex as needed to other job assignments directed as requested

Qualifications 

• Ability to work in multiple functions across the site
• High attention to detail, strong organizational skills, and ability to multitask
• Ability to work independently as well as capable of working in a team environment
• Excellent communication skills, verbal and written
• Willingness to work overtime as needed

Physical Requirements to be performed with or without reasonable accommodations: 

• Able to stand, walk, push, pull, squat, bend and reach during shifts. 
• Able to remain in a standing stationary position for 100% of the shift
• Use carts, dollies, and other gear to move items around
• Lift up to 49 pounds, push utility carts up to 60 pounds

What You'll Get:

• Competitive Pay that Grows With You: Starting pay at $20.50/hr with regular increases at 3, 6, 12, 18, 24 months, building to $22/hr at one year, and $23/hr at two years.
• Set Schedule: Enjoy a consistent schedule and guaranteed minimum hours, ensuring predictable earnings.
• Comprehensive Benefits: medical, dental and vision coverage to support your health and well-being. 
• Plan for the Future: 401(k) savings program helps you plan for long-term goals.
• Love What You Wear: Enjoy generous discounts and credits toward Quince products.
• Training and Growth: Onboarding and training to set you up for success.

THE ROLE

Area Manager

We're looking for an Area Manager to join our growing team. In this role, you will play a pivotal role in leading a team within our Returns Warehouse, ensuring the efficient execution of daily operations while maintaining the highest standards for safety, quality, and performance. You will manage, develop, and motivate a team of associates and leads, implementing process improvements and driving continuous growth. Your leadership will directly impact operational goals, and you will have the opportunity to help shape the future of our fulfillment network.

Responsibilities:

• Lead, mentor, and motivate a team of associates and leads, ensuring high levels of employee engagement, performance, and safety throughout daily operations.
• Oversee the fulfillment center's day-to-day activities, including meeting productivity requirements, achieving business objectives, and maintaining the customer experience.
• Support all safety programs and ensure OSHA compliance to provide a safe work environment for all associates.
• Proactively identify, lead, and execute process improvement initiatives using Lean tools, Kaizen, and Six Sigma methodologies to increase efficiency and reduce costs.
• Collaborate with other Area Managers to balance labor and ensure that all shifts are optimized for efficiency and meeting team goals.
• Review weekly work forecasts and track key performance indicators (KPIs) to ensure daily production targets are met.
• Train, support, and develop your team to enhance skillsets, resolve challenges, and ensure a smooth workflow.
• Uphold all compliance policies, including food safety and general regulatory standards, within the operations.
• Perform additional duties as required to ensure successful operation of the fulfillment center.

Qualifications:

Required:

• 2+ years of leadership experience in a warehouse, logistics, or fulfillment environment.
• Bachelor’s degree in Business, Operations, Supply Chain, General Management, or a related field (or equivalent experience).
• Ability to work a flexible schedule, including weekends, nights, and/or holidays, as needed.
• Established track record of ownership, accountability, and driving results.
• Must be open to any shift, including front half or back half nights.
  • The 2 open shifts we are looking to fill are on Back Half Nights. 

Preferred:

• Experience managing a team of 20+ hourly employees.
• Familiarity with Lean and Six Sigma principles, with experience driving process improvements.
• Excellent communication, organizational, and interpersonal skills.
• Industry experience in retail, logistics, e-commerce, manufacturing, or distribution environments is highly preferred.

Physical Requirements:

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation. 
• Stand and walk for extended periods during shifts (up to 12 hours) with or without reasonable accommodation 
• Work in an environment where noise levels may vary, and temperatures may be subject to fluctuations with or without reasonable accommodation 
• Frequently climb and descend stairs with or without reasonable accommodation