The Role

The Partner Account Manager is a high-impact, enablement-focused role within Everpure’s Channel Sales function. This position covers the French speaking region and acts as the primary operational and administrative liaison for an assigned portfolio of reseller partners, directly influencing our indirect revenue growth through partner efficiency and readiness. You will be responsible for managing the day-to-day relationship, ensuring program compliance, streamlining operational processes, and supporting the execution of joint sales and marketing plans.

What You'll Do

Your primary focus will be optimizing our reseller partner's day-to-day engagement and operational efficiency:

Accelerate Deal Flow & Pipeline Support:

• Manage the day-to-day process for deal registration, including timely review, approval, extension, and reassignment, to maintain a clean and accurate sales pipeline in Salesforce (SFDC).
• Coordinate with internal Account Executives (AEs) to ensure seamless handoffs and clarity on partner-led opportunities.

Enable Partner Readiness & Training:

• Proactively guide partners to access mandatory and optional sales, technical, and certification training resources to increase their competency and sales effectiveness.
• Track and report on partner attainment of key competency and training requirements.

Drive Operational Compliance:

• Serve as the first point of contact for partner program inquiries, helping to communicate, explain, and provide updates on program details, incentives, and requirements.
• Resolve operational roadblocks and systems-related issues, including portal access, login credentials, and CPQ (Configure, Price, Quote) issues.

Support Channel Marketing Execution:

• Assist the Field Marketing and Channel Marketing teams in driving partner engagement and attendance for localized channel events and programs.
• Manage necessary follow-up activities to maximize the return on investment (ROI) for partner-led marketing initiatives.

Operational Streamlining & Documentation:

• Identify friction points in current partner processes and contribute to efforts that enhance the overall reseller experience and drive operational efficiency.
• Document and communicate new operational processes and best practices for assigned partners.

What You'll Bring

We are looking for a highly organized, service-oriented professional eager to build a career in Channel Sales and Operations. Verbal and written fluency in French is required:

Foundational Channel Acumen:

• Experience providing high-quality support or relationship management in a fast-paced technology or B2B environment, specifically working with channel partners or resellers.

Sales Technology Proficiency:

• Demonstrated proficiency with core sales systems, including Salesforce (SFDC) and partner management portals, with a strong ability to manage data and pipeline hygiene.

Process & Detail Orientation:

• A high degree of accuracy and focus on detail, with proven ability to follow, analyze, and optimize established operational processes.

Communication & Service Mindset:

• Excellent verbal and written communication skills with the ability to explain technical and programmatic details clearly to partners, coupled with a professional, customer-first service approach. Fluency in both French and English is required.

Collaboration & Interlock:

• Demonstrated ability to work effectively across multiple internal teams (e.g., GPO Sales, Channel Ops, Marketing) to resolve complex partner issues quickly and efficiently.