The Sr. Engagement Director, Data Solutions is a critical leadership role responsible for the end-to-end delivery, strategic management, and commercial success of multiple Data Solutions accelerators and Analytics Ready Dataset (ARD) engagements. Reporting directly to the VP of Product, Data Solutions, the Engagement Director is the primary accountable party for accelerator delivery, client relationship management, and account expansion (accelerators are defined as capabilities and offerings that enable Precision AQ to deliver specific differentiating abilities quickly and consistently and are typically 60–70% fully functioning solutions that enable repeatable delivery of a defined business problem, with the final 30–40% (“last mile”) requiring customization specific to the client, product, and therapeutic area).

In this role, you bridge the gap between commercial strategy and technical execution, serving as the offering and product Subject Matter Expert (SME) alongside the broader Data Solutions (DS) client service team. You function as a “leader-coach” to a high-performing team of Engagement Managers, ensuring seamless execution across delivery models within a highly integrated onsite-global organizational structure

This role can require up to 30% travel

MAIN DUTIED AND RESPONSIBILITIES

Client Advisory & Account Management

• Serve as the primary client liaison and strategic advisor for all Data Solutions accelerator and ARD engagements.
• Play a critical Offering/Product SME role when tagging with the broader DS client service team to pitch, scope, and expand the business footprint across accelerators and ARD.
• Understand the complex business challenges clients face in the market access, payer, and provider commercial data space, ensuring our solutions are strategically on target.
• Manage day-to-day client communication on strategy, planning, and delivery, functioning as an extension of the client’s team.
• Tasked and expected with building and sustaining revenue generation target of $1 million dollars annually

Product/Offering Delivery & Operational Excellence

• Oversee the flawless execution of multiple accelerators and ARD deployments across various engagement models.
• Lead delivery from “accelerator core” through “last mile” customization—ensuring repeatability, speed-to-value, and high-quality client-specific adaptation.
• Manage and optimize onsite-offshore delivery operations, ensuring tight, friction-free coordination with India-based technical and content teams.
• Closely manage project budgets, resource allocation, and team efficiency to maximize return for both the client and Precision AQ.
• Actively interpret market dynamics, scientific information, and clinical/preclinical data to ensure ARD outputs meet the highest standards of data integrity and commercial value.

Team Building & Mentorship

• Act as a dedicated “leader-coach” to 2–4 direct reports (North America-based Engagement Managers).
• Mentor, train, and coach team members to facilitate their professional growth, taking accountability for development plans, annual reviews, and day-to-day execution.
• Foster a collaborative, high-trust environment that encourages resourceful problem-solving and minimizes matrix politics.
• Lead by example, balancing a competitive drive for delivery excellence with a spirit of collaboration and integrity and our core principles – Client Service, Purpose, Accountability, Mutual Respect and Collaboration.

REQUIREMENTS

• Bachelor’s degree in business, Healthcare Administration, Life Sciences, or a related field.
• Minimum of 10-12 years of relevant professional experience in pharmaceutical/healthcare consulting, data product delivery, or market access strategy.
• Hands-on experience in market access, payer, patient, and provider commercial data space required. Experience in Pharma commercialization process required. Market Access domain expertise is strongly preferred.
• Proven track record managing complex data product deliveries (including accelerators and ready-to-use datasets) through engagement and account level delivery models.
• Demonstrated experience operating, leading, and driving efficiency within a distributed onsite-offshore organizational model.
• Exceptional account management and client-facing skills; confident presenting to and advising senior-level stakeholders in a variety of scenarios.
• Strong background and track record in managing, mentoring, and scaling direct reports to build robust engagement team.

Position Summary:

The candidate will be responsible for the configuration and delivery of client-facing applications.  The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members. 

Essential functions of the job include but are not limited to:

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Represents the Application Operations / Development team on all active projects.
• Participates in the daily application operations / development stand-up meetings.
• Follows established procedures for change management across applications where changes are necessary.
• Documents and maintains the application operations / development standard operating procedures.
• Creates WIKI articles for common processes that are repeated and can be shared with others.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Setup environments for all new implementations.
• Configure Single Sign On integrations for client builds.
• Support the development of product unit tests that will be used for future application regression testing.
• Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.

Future functions of the job include but are not limited to:

• Work with the Product Team to implement new application enhancements and features.
• Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines.
• Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

Minimum Required:

• Bachelors in technology/Engineering (Computer Science or equivalent)
• 2-4 years of experience in related field and working as an application engineer/developer/support (level 1/2)
• Strong grasp on GIT fundamentals and experience with day-to-day usage
• Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
• Experience with an Agile Development Lifecycle
• Experience in web application configuration and templating.
• Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
• Knowledge of continuous integration and deployment methodologies
• Experience with Veeva or Salesforce is a plus

Other Required:

• Working knowledge of US Healthcare / Market Access would be an advantage.
• Azure hosting components
• May require travel domestically and/or internationally including overnight stays up to 5%”

Preferred:

• Experience with Azure DevOps or other CI/CD pipeline tool
• Knowledge of React, Angular, .NetCore
• Working knowledge of one or more EHR software systems such as, Epic and Cerner
• Healthcare standards ex: HL7, SMART on FHIR
• Enterprise application design scalable design
• Experience with Workflow engines
• Experience with Message Queue platforms
• Experience in web application development

Skills:

• Communication Skills - Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects
• Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle

Position Summary:

The candidate will be responsible for the configuration and delivery of client-facing applications.  The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members. 

Essential functions of the job include but are not limited to:

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Represents the Application Operations / Development team on all active projects.
• Participates in the daily application operations / development stand-up meetings.
• Follows established procedures for change management across applications where changes are necessary.
• Documents and maintains the application operations / development standard operating procedures.
• Creates WIKI articles for common processes that are repeated and can be shared with others.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Setup environments for all new implementations.
• Configure Single Sign On integrations for client builds.
• Support the development of product unit tests that will be used for future application regression testing.
• Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.

Future functions of the job include but are not limited to:

• Work with the Product Team to implement new application enhancements and features.
• Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines.
• Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

Minimum Required:

• Bachelors in technology/Engineering (Computer Science or equivalent)
• 1-3 years of experience in related field and working as an application engineer/developer/support (level 1/2)
• Strong grasp on GIT fundamentals and experience with day-to-day usage
• Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
• Experience with an Agile Development Lifecycle
• Experience in web application configuration and templating.
• Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
• Knowledge of continuous integration and deployment methodologies
• Experience with Veeva or Salesforce is a plus

Other Required:

• Working knowledge of US Healthcare / Market Access would be an advantage.
• Azure hosting components
• May require travel domestically and/or internationally including overnight stays up to 5%”

Preferred:

• Experience with Azure DevOps or other CI/CD pipeline tool
• Knowledge of React, Angular, .NetCore
• Working knowledge of one or more EHR software systems such as, Epic and Cerner
• Healthcare standards ex: HL7, SMART on FHIR
• Enterprise application design scalable design
• Experience with Workflow engines
• Experience with Message Queue platforms
• Experience in web application development

Skills:

• Communication Skills - Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects
• Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle

Position Summary: 

Precision AQ’s Product Solutions team is expanding in India.  Our focus is building and delivering products and productized services spanning oncology access, social/digital listening, and clinical trial document analysis.  Working with an established India based engineering/research team and global product managers/product owners, the Product Owner will leverage their experience to bring new capabilities and products to market.   This is a hybrid role having both project management/business analysis (established products) and product management (AI-powered offering) responsibilities.  The Product Owner is a critical role to ensure workload balance across the engineering team while effectively managing timelines.

The Product Owner’s primary responsibility is ownership of the project backlogs in Azure DevOps (ADO).  Ownership includes leading feature/user story grooming, sprint planning, and testing coordination.  They will identify risks to project development and escalate to stakeholders when appropriate.  The ideal candidate is experienced leveraging standard frameworks (Scrum) and modifying to fit the culture of the team and the organization.  

The Product Owner will also serve as the product owner for a new, AI-Powered offering.  This offering combines subject matter experts with AI/ML, Quality and infrastructure engineering to deliver a productized service.  In their role as product owner, they will translate requirements from the subject matter expert and combine with strategy driven by the product manager to build a product backlog.

The successful candidate thrives in fast paced environments and is comfortable speaking up as a trusted partner for the other product owners and product manager.  Strong attention to detail, the ability to find solutions to complex resource constraint challenges, and a positive attitude are critical skills for the Product Owner.

Essential functions of the job include but are not limited to: (This is NOT meant to be an exhaustive task list)

1. Project Management & Workflow Management

• Manage product and project backlogs for multiple SaaS/internal products including Epics, Feature, User Stories, Bugs, and tasks
• Ensure consistent intake, triage, tagging, prioritization, and assignment of all product and engineering work items.
• Partner with Product, Engineering, and Research to ensure stories are clear, testable, and aligned to product goals.
• Track sprint progress, dependencies, blockers, and delivery milestones; escalate risks proactively.
• Build dashboards and reporting views for leadership on throughput, velocity, backlog health, and cycle time.

1. Product & Requirements Support

• Collaborate with Product Manager and Product Owners to translate business needs into structured, well defined features, user stories with acceptance criteria.
• Support grooming, sprint planning, and cross functional alignment on requirements.
• Ensure documentation across products remains organized, version controlled, and easily accessible.
• Maintain crosswalks between project management items and client commitments, internal deliverables, and operational processes.

1. Analytics & Data Operations Coordination

• Coordinate product operations tasks (e.g., dataset refreshes, quality checks, dashboard updates).
• Partner with data engineering and QA to ensure data pipelines are represented correctly within project workflows.
• Track testing cycles, defects, validations, and signoffs for new data processes and product features.

1. Process Improvement & Standardization

• Identify bottlenecks in product and data workflows; propose and implement scalable solutions.
• Improve consistency in story writing, sprint hygiene, testing documentation, and release processes.
• Help drive automation and efficiency initiatives across OG and KDS workflows (aligned with PS strategic themes)

Qualifications:

BA Degree in Computer Science, Software Engineering, Operations Engineering, Business Management or other related field

Minimum Required:

• Minimum 5 years’ experience in SAFe/Agile organization in the role of Sr Business Analyst, Product Owner, Project Manager, or related role
• Handson experience with Azure DevOps (mandatory).
• Knowledgeable in software development and other relevant web technologies
• Ability to write clear user stories, requirements, and acceptance criteria.
• Strong organizational and communication skills.
• Experience collaborating with Engineering, Data, and Product teams.
• Comfort working with analytics and datadriven workflows.

Preferred:

• Experience in healthcare analytics, oncology, market access, or life sciences data.
• Experience managing development of AI-enabled solutions
• Experience with product management software systems
• Experience with Scaled Agile Framework for Product Management
• Product Owner Certifications, such as:
• Certified Scrum Product Owner (CSPO) or willingness to certify
• Professional Scrum Product Owner (PSPO)
• SAFe Product Owner
• PMI Agile Certified Practitioner (PMI-ACP)
• EXIN Agile Scrum Product Owner
• Understanding of design quality standards
• Experience managing sprint ceremonies or operational delivery cadences.
• Ability to understand complex datasets and translate them into structured work items.

Competencies:

• Communication Skills: Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner.
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific.
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills.
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects. Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project.
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle.

Position Summary:

Precision AQ’s Product Solutions team is expanding its AI and machine learning engineering capabilities in India. This role is responsible for designing, developing, deploying, and scaling production-grade AI/ML solutions that directly support Precision AQ products and productized services across oncology access, analytics, and AI-enabled offerings.

The AI/ML Engineer operates as a hands-on technical contributor, working closely with product management, engineering, data science, and research teams to translate business problems into robust, scalable AI systems. The role spans model development, optimization, deployment, and operationalization, with a strong emphasis on Generative AI, Large Language Models (LLMs), and applied machine learning in real-world production environments.

The successful candidate is technically rigorous, execution-oriented, and comfortable operating in fast-paced, multi-product environments with evolving requirements.

Essential functions of the job include but are not limited to: (This is NOT meant to be an exhaustive task list)

1. AI / ML Model Development & Optimization

• Design, develop, fine-tune, and evaluate machine learning, deep learning, and Generative AI models, including Large Language Models (LLMs).
• Apply appropriate modeling techniques (supervised, unsupervised, NLP, deep learning) based on problem context and data constraints.
• Optimize model performance across accuracy, latency, scalability, and cost dimensions.
• Conduct rigorous model evaluation, validation, and benchmarking using large-scale datasets.
• Apply data preprocessing, feature engineering, augmentation, and synthetic data generation techniques to improve model robustness.

1. Production Deployment & MLOps

• Design and implement scalable, production-ready AI solutions integrated into existing platforms and workflows.
• Build, maintain, and improve MLOps pipelines for model training, deployment, monitoring, and lifecycle management.
• Deploy and manage AI applications in cloud environments (Azure, AWS, or GCP), including containerization and orchestration where applicable.
• Monitor model performance in production; identify drift, degradation, or failures and implement remediation strategies.
• Troubleshoot and resolve AI/ML engineering issues across development and production environments.

1. Cross-Functional Collaboration & Integration

• Partner with Product Managers, Product Owners, Software Engineers, Data Scientists, and Research teams to align AI solutions with business and product objectives.
• Translate product requirements and use cases into technical architectures and model designs.
• Support integration of AI capabilities into customer-facing products and internal platforms.
• Communicate technical concepts, tradeoffs, and limitations clearly to non-technical stakeholders.

1. Data & Domain Application

• Work with structured and unstructured datasets, including healthcare, claims, and life sciences data, to build high-performance AI systems.
• Ensure responsible handling, transformation, and validation of data used for model training and inference.
• Collaborate with data engineering and QA teams to ensure data pipelines and AI workflows are production-ready and auditable.

1. Technical Excellence & Continuous Improvement

• Stay current with advances in Generative AI, LLM architectures, model fine-tuning techniques, and applied machine learning.
• Contribute to internal best practices, standards, and reusable components for AI/ML development.
• Document AI/ML workflows, architectures, methodologies, and lessons learned for internal knowledge sharing.
• Proactively identify opportunities to improve scalability, reliability, and efficiency of existing AI systems.

Qualifications:

BA Degree in Computer Science, Software Engineering, Operations Engineering, Business Management or other related field

Minimum Required:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related quantitative field.
• Minimum 3+ years of hands-on experience in an AI/ML or data science role delivering production-deployed solutions.
• Strong proficiency in Python and SQL; experience building scalable ML/NLP workflows.
• Deep hands-on experience with machine learning, deep learning, and natural language processing.
• Experience working with Generative AI and Large Language Models, including fine-tuning and evaluation techniques.
• Working knowledge of data preprocessing, feature engineering, and model validation practices.
• Experience deploying AI solutions in cloud environments (Azure, AWS, or GCP).
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

Preferred:

• Experience building AI solutions in healthcare, life sciences, analytics, or regulated data
• Hands-on experience with MLOps frameworks and monitoring strategies.
• Experience integrating AI models into SaaS products or productized services.
• Familiarity with distributed systems, APIs, and modern software engineering practices.
• Exposure to enterprise AI governance, security, or compliance considerations.

Competencies:

• Communication Skills: Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner.
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific.
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills.
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects. Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project.
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle.

***Unfortunately, the Client Services Business Analyst is not able to provide sponsorship now or anytime in the future.***

***This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one a day a week in the office.***

Client Services Business Analyst 

Position Summary: 

The Client Services Analyst supports AccessGenius, a multiplatform pharmaceutical cost and coverage application, serving as a lead or co-lead analyst on client engagements. The role oversees projects from concept through launch, ensuring solutions meet client needs, quality standards, and regulatory requirements. 

 Essential functions of the job include but are not limited to: 

• Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements. 

• Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality. 

• Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures. 

• Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items. 

• Work closely with clients to handle any modifications to the application's deliverable process. 

• Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required. 

• Work with Client Service Manager to understand “why” and “how” projects are identified, initiated, executed to provide client value and facilitate your learning and career growth 

• Execute final internal Application Testing prior to client verification 

• Remain up to date on all active projects, including general statuses, next steps and future client needs 

• Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues 

• Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions. 

Qualifications: 

Minimum Required: 

• Bachelor’s degree in Health Care or Business 

• 2-5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency) 

• Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes 

 Other Required: 

• Working knowledge of pharmaceutical marketplace, brands, and data inputs 

• Working knowledge of Market Access 

• Project Management Software, Figma or other design software 

Client Services Support Analyst

***Unfortunately, the Client Services Support Analyst is not able to provide sponsorship now or anytime in the future.***

***This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one a day a week in the office.***

Product Solutions, part of Precision AQ, accelerates value realization by enabling data science, leveraging analytics, and innovating with technology to transform the way you connect with customers. Is helping patients get the best medicine important to you? Is enabling healthcare providers to make appropriate treatment decisions important to you? Are you detail oriented and passionate about organization? Are you a clear and confident communicator? Do you thrive within a team and company that is highly collaborative? Your dream job is waiting. If you’re a born problem-solver and enjoy when no day is the same - keep reading.

Day to day activities include:

As an Client Services Support Analyst, you will be a member of the Client Services team in the development and deployment of Access Genius, our best-in-class market access pull-through solution for our biopharmaceutical clients. The products include interactive platforms and tools to optimize their sales and marketing strategies. In this role, you will build your expertise in a variety of areas including business requirements, testing, project management, software development life cycle processes, organization, attention to detail, communication, critical thinking, and biopharmaceutical commercialization.

• Collaborate with mentors and leadership to understand “why” and “how” to best initiate projects to facilitate learning and career growth
• Develop understanding of Managed Markets and payer data to improve client engagement and project management capabilities
• Responsible for collecting business requirements based on client input and testing of product offerings
• Responsible for project plan development, execution and maintenance. Collaborate with team members to communicate project accomplishments, risks and mitigation plans to keep project delivery on track
• Facilitate requirements for creative design and Medical, Legal, Regulatory (MRL) submissions processes
• Develop competency in client MRL review systems and approval processes
• Coordinate meetings with Engagement, Business Intelligence and Application Teams and/or key content experts as necessary
• Manage the client inquiry process to ensure client satisfaction

Qualifications:
Required:

• Bachelor’s degree

Other required:

• Availability to work Eastern Standard Time and potentially outside the company’s standard hours of operation when necessary
• Internet connection that will support working on large files, video and audio calls
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to travel up to 5%

Preferred:

• Project Coordination experience
• Detail oriented self-starter with strong organizational and communication skills
• Project Management Software

#linkedinremote

***Unfortunately, the Client Services Business Analyst I - Healthcare Data is not able to provide sponsorship now or anytime in the future.***

***This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one a day a week in the office.***

Position Summary: 

The Client Services Analyst will play a critical role in ensuring the successful delivery of services and solutions to our clients.  This position requires a high level of technical expertise along with strong communication skills and a commitment to excellence.  This role will support several clients with oversight from a manager of client services. The ideal candidate will have a strong sense of ownership and accountability, an inquisitive mindset, a background in T-SQL, and the ability to consistently produce high-quality work in a timely manner following a standard process. 

Essential functions of the job include but are not limited to:  

• Analyze client requirements and translate them into technical specifications. 
• Ensure the accuracy and integrity of data by conducting thorough quality checks and validations. 
• Own client jobs making sure they are running smoothly and on-time per established calendar; identify and remediate pain points to continually improve the process. 
• Collaborate with cross-functional teams to deliver value to our clients every day. 
• Maintain clear and effective communication with clients, address issues promptly, and provide regular updates. 
• Respond to and fulfill client tickets and requests in a timely manner with quality. 
• Contribute to client team meetings for client projects and engagements. 
• Take accountability for project deliverables, ensuring they meet the established standards and client expectations. 
• Develop, test, and deploy T-SQL scripts to support various client projects. 
• Implement advanced ETL processes to acquire and load large datasets. 
• Follow established procedures and standards as outlined by leadership. 
• Maintain associated procedural documentation. 
• Evaluate appropriateness of data for ad hoc requests and client projects. 
• Contribute code that is well-documented, logical, and easy to follow. 
• Other duties as assigned. 

Qualifications: 

Minimum Required: 

• Undergraduate degree 
• Experience with relational databases 

Preferred:  

• 1 to 3 years industry experience in either data analytics or healthcare 
• Evident proficiency and hands-on experience using T-SQL in a Microsoft SQL Server environment. 
• Descriptive statistics and/or Pharmaceutical/Healthcare industry experience. 
• Undergraduate degree with a quantitative focus. 

Skills:  

• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders. 
• Strong sense of accountability and ownership for delivering high-quality work. 
• Exceptional attention to detail, ensuring accuracy and precision in all tasks. 
• Proficiency in T-SQL with hands-on experience in writing complex queries and scripts. 
• Effective time management skills and ability to keep multiple projects on schedule. 
• Experience in a client-facing role or in the pharmaceutical industry is a plus 
• Ability to work remotely. 
• Strong problem-solving skills and a proactive approach to identifying and addressing issues within established product boundaries. 
• Strong team player with the ability to work and execute independently. 
• Desire for continuous improvement and growth – driven to excel. 
• Demonstrated proficiency in Microsoft Office product suite including PowerPoint, Word, and Excel. 
• Experience in SSIS is a plus but not required. 

#LI-Remote

***Unfortunately, the Client Services Business Analyst II - Healthcare Data role is not able to provide sponsorship now or anytime in the future.***

***This role requires you to be located in the Indianapolis area, and requires one a day a week in the office.***

Product Solutions, part of Precision AQ, accelerates value realization by enabling data science, leveraging analytics, and innovating with technology to transform the way you connect with customers. Is helping patients get the best medicine important to you? Is enabling healthcare providers to make appropriate treatment decisions important to you? Are you detail oriented and passionate about organization? Are you a clear and confident communicator? Do you thrive within a team and company that is highly collaborative? Your dream job is waiting. If you’re a born problem-solver and enjoy when no day is the same - keep reading.

Position Summary: Client Services Business Analyst II – Healthcare Data

We are looking for a highly skilled and collaborative Business Analyst with strong technical expertise and a passion for building trusted partnerships across data, marketing, and cross-functional teams. This role is responsible for developing, organizing, and maintaining complex healthcare data systems while serving as a strategic liaison between technical data work and business-facing clients.

Key Responsibilities:

• Design, develop, and sustain data systems using SQL/T-SQL and related technologies to support analytic readiness across complex healthcare datasets.
• Serve as a subject matter expert on client datasets, maintaining full lifecycle documentation and quality assurance protocols for both recurring reports and new implementations
• Collaborate regularly with marketing clients, project management, client services, and quality assurance teams to align data strategy with business objectives.
• Effectively communicate technical outcomes into clear, business-relevant insights tailored for marketers, client teams, and executive audiences.
• Demonstrated ability to triage client requests, set expectations with stakeholders, and execute complex data workflows with minimal supervision.
• Exceptional organizational and time management skills with the ability to independently manage multiple clients and concurrent development of workstreams.
• Produce reports and dashboards that highlight key performance indicators, uncover operational insights, and support data-driven decision-making.
• Support and guide junior analysts, contributing to a culture of analytical excellence and mentorship.

Qualifications & Experience:

• Bachelor’s degree
• Experience in quantitative and qualitative data analysis required, preferred in a healthcare or pharmaceutical space
• 3–5 years of experience with SQL Server, data integration, ETL development, and data validation techniques.
• Strong command of data storytelling and the ability to explain complex logic to diverse audiences.

Technical & Soft Skills:

• Expertise in SQL, T-SQL, SSIS, and data profiling tools; proficiency with Excel, PowerPoint, PowerBI, Python.
• Demonstrated ability to work independently across multiple priorities while ensuring quality and accuracy.
• Adept at fostering relationships, communicating proactively, and collaborating across internal and external teams.
• Comfortable mentoring and setting quality standards for others in the team.