Policy Expert – CRM Manager

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨

What you’ll be doing:

You’ll own the hands-on build, management and optimisation of lifecycle and transactional customer communications, primarily via email, with oversight of print communications and future expansion into channels as new comms opportunities arise. You’ll become Policy Expert’s go-to expert on our CRM platform Bloomreach.

The role is responsible for executing and continuously improving CRM activity to drive engagement, acquisition, retention, and in-life commercial performance, while ensuring communications are clear, accurate, and compliant. This role works hand-in-hand with the Customer Comms Manager and Lead who will plan what communications are needed across customer journeys and what messages and actions they deliver.

You’ll be ensuring that our CRM foundations are robust and continuously improved, including:

• Own and operate the Bloomreach platform, improving how it is used and ensuring best practice.
• Manage CRM processes, documentation, and supplier relationships to ensure scalable and efficient delivery.
• Manage and maintain customer data integrity, permissions (GDPR compliant), and cross-functional activity to develop new data and targeting opportunities.

Who are you: 

You’re a hands-on CRM specialist who enjoys building and optimising campaigns and takes pride in getting the detail right. You’re comfortable working independently, managing technical setups, and using data and analysis to continuously improve performance.

You have strong experience with CRM platforms (ideally Bloomreach or similar), understand segmentation, personalisation, and testing, and are confident working with customer data in a compliant way. With this, you’re comfortable taking full accountability for platform setup, data hygiene, and campaign build quality, ensuring communications are accurate, effective, and delivered to a high standard.

You’re commercially minded, always looking for ways to improve engagement and retention, but you also care about creating clear, effective customer communications that support a good overall experience.

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

🚪 Prayer room in Office

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot  

Referral Investigation Assistant -Exciting Opportunity (Apply Now)

The Role 

As a Referral Investigation Assistant within our Technical Services team, you’ll play a key role in investigating and validating complex or non-standard home insurance cases.

You’ll combine customer communication, detailed investigation work, and collaboration with internal teams to ensure policies are accurate, risks are properly assessed, and outcomes are fair for both the customer and the business.

Key Responsibilities

Customer & Stakeholder Interaction

• Handle inbound and outbound calls relating to policy queries, building works, and investigations
• Gather accurate information from customers and communicate outcomes clearly and professionally
• Manage sensitive or challenging conversations with empathy and confidence

Investigation & Validation

• Review and validate home insurance policies to ensure they meet underwriting standards
• Investigate discrepancies or potential misrepresentation through full case reviews
• Assess disclosures and ensure policies accurately reflect customer risk

Case Management & Systems

• Maintain accurate and detailed records across systems and workflows
• Manage multiple cases simultaneously, ensuring all actions and updates are tracked
• Monitor referrals and reports to ensure timely follow-up

Performance & Delivery

• Take ownership of your workload, ensuring SLAs, deadlines, and quality standards are met
• Deliver strong customer outcomes while reducing complaint risk
• Work proactively to resolve issues and drive cases to completion

Compliance & Risk Awareness

• Ensure all investigations and communications are fair, compliant, and aligned with company policy
• Identify and escalate high-risk or complex cases appropriately
• Stay up to date with products, processes, and regulatory expectations

Continuous Improvement

• Identify opportunities to improve processes and customer journeys
• Contribute ideas to enhance efficiency, accuracy, and service delivery

Key Attributes for Success

Organisation & Time Management
Ability to prioritise effectively and manage multiple cases in a fast-paced environment

Attention to Detail
Strong accuracy across investigations, systems, and customer communications

Problem Solving
A solution-focused mindset with the ability to assess complex situations

Communication Skills
Confident and clear communicator, both written and verbal

Handling Difficult Conversations
Comfortable managing sensitive discussions with professionalism and empathy

Ownership & Initiative
Self-motivated with the ability to take full ownership of cases from start to finish

Team Collaboration
Works well within a team, contributing to shared goals and success

Policy Expert – Retention Commercial Lead

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨

What you’ll be doing:

We are looking for a highly commercial, analytically strong Retention Commercial Manager to take full ownership of our retention strategy and deliver a step change in performance. This role is ideal for an individual who thrives on autonomy, is comfortable setting their own agenda, and is motivated by creating tangible commercial impact.
You will define the roadmap, lead data-driven decision making, and work cross-functionally to improve customer retention, lifetime value, and overall customer experience across our UK insurance portfolio.

Own the Retention Strategy & Roadmap

• Set and deliver the end-to-end retention strategy, ensuring it aligns with commercial, pricing and customer goals.
• Define the retention improvement roadmap and take accountability for execution and measurable performance uplift.
• Proactively identify commercial opportunities to enhance retention, profitability, and customer lifetime value.

Deliver Data-Driven Insight & Performance Leadership

• Monitor, analyse and explain retention performance, customer behaviour and market trends.
• Build deep insight using internal and external data sources to identify opportunities, diagnose issues and steer action.
• Lead trading/retention performance discussions, presenting clear, insight-driven recommendations to senior stakeholders.

Shape the Customer Experience

• Optimise the renewal journey across digital, documentation, comms and operational processes.
• Partner with Pricing, Operations, Propositions, Risk and other teams to test, develop and launch initiatives that improve renewal outcomes.

Drive Commercial Impact

• Use data and commercial instinct to make confident decisions in ambiguous or fast-changing conditions.
• Support the development of price tests, customer interventions and targeted trading actions.
• Ensure initiatives deliver against KPIs including retention rate, loss ratio, risk mix and customer lifetime value.

Cross-Functional Influence & Leadership

• Act as the business’ subject matter expert for customer retention.
• Bring stakeholders together to align on performance, priorities and actions.
• Communicate complex insight in simple, compelling language to senior leaders.

Who are you: 

• Proven experience improving customer retention performance, ideally within UK general insurance.
• Highly numerate with strong analytical capability—comfortable working with large datasets, MI, and complex commercial drivers.
• Ability to derive insight quickly and translate data into actionable initiatives.

• Comfortable working independently, setting your own agenda, and leading delivery without close direction.
• Natural curiosity and a proactive approach to uncovering new insight or opportunities.

• Ability to balance long-term strategic thinking with hands-on delivery.
• Commercial instinct to make impactful decisions in uncertain or dynamic trading environments.

• Strong communication and stakeholder management skills, with the ability to challenge, influence and gain buy-in at senior levels.
• Experience collaborating across Pricing, Operations, Marketing, Risk or Propositions functions.

Desirable Skills - Not Essential

• Experience with analytical tools (e.g., SQL, Python, Tableau, advanced Excel).
• Understanding of pricing models, customer behaviour dynamics and renewal performance levers.
• Background in regulated financial services environments.

Why This Role Matters
This is a high-impact role where you will own one of the most critical drivers of growth and profitability, shaping the future of our customer experience and ensuring we deliver exceptional value for customers and the business.

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

🚪 Prayer room in Office

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot | Best Companies

Policy Expert – Chief Information Security Officer

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨

We’re looking for a hands-on, commercially sharp CISO to scale and embed cyber security in a fast-growing, PE-backed insurer. This is an execution role, not strategy creation. The strategy exists. We need someone to deliver it at pace, with impact and ROI.

What You’ll Do

• Deliver a scalable, business-embedded cyber programme
• Drive NIST maturity uplift
• Own third-party risk at scale (vendors, APIs)
• Strengthen data, application, and cloud security
• Accountability for continued incident readiness and operational resilience improvements
• Translate cyber risk into clear commercial decisions
• Support investor scrutiny, diligence and exit readiness
• Maintain a lean, high-performing security function

Profile

• Hands-on operator. You’ve delivered in growing maturity environments
• Commercial and ROI-driven, Not process for process’ sake
• Exec credible. Able to challenge and push back
• Fast, decisive, outcome-focused
• Done this before and can repeat under pressure
• Experienced operating in a PE-backed, high-expectation environment

Critical Experience

• Strategy → Execution: Aligned security strategy to business goals and delivered outcomes
• Live Incidents: Led and coordinated major security incidents end-to-end
• IT + Cloud: Strong across both traditional IT and modern cloud/product environments
• Delivery Approach: Uses MVP, rapid iteration and pragmatic risk management to drive progress

Experience

• Insurtech, fintech, or PE-backed SaaS / digital platform
• Strong in cloud, product, and application security
• Experience scaling security in lean, high-growth businesses
• Deep understanding of third-party ecosystems and APIs
• Comfortable across engineering + traditional IT security
• Exposure to diligence / transaction environments

What Success Looks Like

• Clear progress toward NIST 3.0
• Third-party risk embedded at scale
• Stronger cloud, data, and app security posture
• Commercially aligned cyber spend (ROI-led decisions)
• High exec and board confidence

The Type of CISO We Want

Not a “best in class at any cost” CISO.

We want someone who:

• Spends money like it’s their own
• Delivers outcomes, not frameworks
• Operates at pace, in the grey, under pressure

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

🚪 Prayer room in Office

What We Stand for and Next Steps “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot

We are looking for a proactive and customer-focused Claims agent to join our team. Acting as the first point of contact, you will manage a variety of claims including motor, accidental damage (AD), and cases involving third-party intervention.

This is a multiskilled role requiring strong judgement, empathy, and the ability to manage claims from first notification through to resolution. You will play a key role in delivering a high-quality customer experience while meeting performance and regulatory standards.

Key Responsibilities:

• Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood
• Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information
• Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout
• Identify and escalate high-value, complex, or sensitive claims to the appropriate teams
• Handle claims involving third parties, liaising with external insurers, suppliers, and stakeholders to progress cases efficiently
• Apply effective questioning techniques to identify potential fraud indicators and support decision-making
• Resolve customer complaints in line with internal processes and FCA requirements
• Maintain accurate records across all systems and ensure workloads are managed within agreed deadlines and quality standards
• Support continuous improvement by maintaining up-to-date knowledge of products, processes, and industry developments
• Communicate with customers across multiple channels including telephone, email, and written correspondence

About You:

• Strong communication and interpersonal skills, with the ability to handle complex and sensitive conversations
• Experience in claims handling, ideally across motor, AD, and/or third-party cases
• Ability to manage a varied workload and prioritise effectively in a fast-paced environment
• High attention to detail and strong organisational skills
• A team player who can also work independently with confidence
• Knowledge of insurance products and claims processes is desirable

What We Offer:

• Opportunity to develop within a multiskilled claims environment
• Ongoing training and development
• Supportive team culture

We’re looking for an Accounts and Credit Control agent to join our Credit Control team. This is a key role focused on managing customer accounts, supporting customers through payment journeys, and ensuring the accurate and timely recovery of outstanding balances.

You’ll be at the centre of customer financial interactions, balancing strong collections performance with genuine care and professionalism. This includes handling overdue accounts, payment arrangements, write-offs, cancellations, and NCD validation, while maintaining exceptional service standards.

What you’ll be doing

• Engage with customers both inbound and outbound regarding payments, balances, overdue accounts, and general queries with empathy and professionalism.
• Support with inbound calls from customers with general customer queries.
• Supporting customers with payment queries, balances, and financial difficulty in a fair and empathetic way
• Handling inbound calls from customers, supporting with general queries.
• Negotiating sustainable repayment solutions that work for both the customer and the business
• Processing account adjustments, write-offs, cancellations, and maintaining accurate records
• Ensuring compliance with FCA regulations, internal policies, and agreed SLAs
• Meeting individual targets across productivity, quality, and service
• Building strong relationships with customers, insurers, and internal teams
• Handling disputes and complaints with professionalism and sound judgement
• Supporting continuous improvement in processes and customer experience

What we’re looking for

• Strong communication skills with confidence handling customer conversations
• A customer-first mindset with the ability to balance empathy and commercial outcomes
• Experience in a call centre, credit control, or financial services environment (insurance experience desirable)
• Good negotiation and problem-solving skills
• High attention to detail and accuracy when working with financial data
• Ability to stay organised and perform in a fast-paced environment
• Resilience when dealing with challenging conversations
• A team player who contributes positively to a supportive working culture

Why this role?

This is a chance to develop your expertise in credit control within a high-performing team that genuinely values customer experience. You’ll play a vital role in protecting business performance while helping customers find fair and manageable solutions.

If you’re someone who can combine empathy with accountability, and structure with flexibility, this role gives you the platform to grow and make a real impact.

We’re proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.

Useful links:

Glassdoor | Trust Pilot | Best Companies

Policy Expert - Retail Pricing Analyst (Trading/Portfolio)

🚀Are you ready to transform the insurance industry? 

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. 

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s  No.1-rated home insurer by Review Centre since 2013. 🏆 

Hear from our team about what it's like working at Policy Expert ✨  

As one of the fastest growing Insurers in the UK, you will enjoy a fast-paced environment and thrive in a forward-thinking culture. You will be part of a team utilising advance analytics and machine learning techniques applied in pricing structures. You will be working in collaboration with the data engineering team and the quote engine team to support the bespoke pricing algorithms.  

Your day to day:  

Support the Group Head of Retail Pricing and Implementation and our Retail Pricing Manager to achieve the most efficient pricing by selecting the optimal balance between contribution and volume (Efficient Frontier) across all products underwritten by Policy Expert.   

The job holder will also support with commercial changes in between optimisation cycles, working closely with Retail & Marketing and other cross functional teams.  

• Identify day to day pricing changes between optimisation cycles to meet sales targets. 

• Scan market movements to identify appropriate response across Policy Expert products. 

• Review portfolio mix and business performance by client segment to identify optimal pricing changes. 

• Liaise with Retail & Marketing and other relevant stakeholders to support with cross functional projects e.g., marketing campaigns, branding, product adjustments e.g., excess changes.  

• Develop a good understanding of loss ratio development trends to identify appropriate short-term and longer-term responses. 

• Support with the preparation of the Trading Committee, including material, follow up actions etc. 

• Set pricing for ancillary products. 

Who are you:

• Degree in numerically based discipline e.g., Maths, Data, Statistics 

• Data modelling techniques 

• 2+ years insurance pricing experience 

• Commercially focused 

• Performance management 

• Strong stakeholder management skills 

• Reactivity and speed in execution 

• Communication/influencing 

• Decision making 

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

🚪 Prayer room in Office

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot | Best Companies

Policy Expert – Motor Risk Pricing Analyst 

🚀Are you ready to transform the insurance industry? 

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. 

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆 

About the pricing team: 

As one of the fastest growing Insurers in the UK, you will enjoy a fast-paced environment and thrive in a forward-thinking culture. You will be part of a team utilizing advance analytics and machine learning techniques applied in pricing structures. You will be working in collaboration with the data engineering team and the quote engine team to support the bespoke pricing algorithms. 

Your day to day: 

The Motor Risk Pricing Analyst is responsible for aiding the development and maintenance of risk pricing models and frameworks to support the delivery of profitable and competitive pricing strategies.  

Collaborating with Underwriting, Insurance Risk and Financial Planning and Analysis teams, this role plays a critical part in ensuring the accuracy and efficiency of risk-based pricing initiatives. 

Primary Responsibilities 

• Risk pricing: Develop and maintain robust risk models, underwriting overlays, and expense layers to ensure pricing accuracy and operational efficiency.
• Insights & Recommendations: Provide analytical insights and recommendations to inform pricing decisions and strategies.  
• Risk model updates: Implement ad-hoc risk model changes driven by internal initiatives.
• Model performance monitoring: Track the performance of the models produced by the team (actuals vs predictions).
• Propose suggestions for models that are showing drift. 
• Continuous improvement & Innovation: Support the identification and implementation of opportunities to enhance model sophistication, including data integration and process improvements.  

Who are you: 

• Degree in numerically based discipline e.g., Maths, Data, Statistics, Engineering
• Data modelling techniques
• 1+ years in pricing or analytical roles, in the insurance sector.
• Strong understanding of risk modelling, underwriting principles, and expense allocation.
• Proven ability to deliver projects within tight timelines.
• Proficiency in data modelling techniques and pricing tools; familiarity with machine learning applications is a plus. 
• Strong problem-solving, stakeholder management, and communication skills.

Benefits: 

📍 This role will be based in our London office in a 50/50 Hybrid mode. 

💸 Generous Pension contribution scheme 

🏥 Private medical & Dental cover 

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it) 

😁 Enhanced maternity & paternity  

🚉 Travel season ticket loan 

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge 

🌈 Employee Wellbeing Programme 

What We Stand for and Next Steps “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”  

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support. 

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements. 

Useful links:  

Glassdoor | Trust Pilot 

Policy Expert – Analytics Manager       

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨

About Group Data: 

At Policy Expert, data is at the heart of everything we do, and our ambition is clear: our data and analytics will enrich every customer experience, optimise every business decision, and empower every colleague. The Exec and Board have committed significant investment to establish and mature our data capabilities, underpinned by a transformative Data Strategy built around three core pillars: Operating Model, Data & Analytics Platform, and Data Culture. We have five disciplines – Data Management, Engineering, Science, Analytics, and Visualisation – that collaborate with the rest of the business to drive incremental value through data, operational excellence, and business agility. 

About the Data Analytics team: 

The Data Analytics team at Policy Expert is central to generating strategic value from data through insightful, actionable analysis. Sitting alongside Data Business Analysis (BA) and Analytics Engineering, our team translates complex data into clear insights, directly influencing key business decisions. We operate in a collaborative, business-partnering model, embedding analysts within critical decision-making forums across the organisation. Our focus is to empower the business to ask the right questions, leverage insights effectively, and drive actions that enhance performance and customer outcomes. 

Your day to day: 

• As the Analytics Manager, reporting into the Head of Data Analytics, you will: 
• Lead, mentor, and grow a team of Insight Analysts, setting high standards for analytical rigour, clarity, and actionability. 
• Produce and oversee the delivery of high-quality, impactful analyses and insights that directly inform and influence business decisions. 
• Collaborate closely with business stakeholders to proactively identify critical questions and analytical opportunities, ensuring alignment with strategic business priorities. 
• Embed yourself and your team within key decision-making forums, ensuring analytics insight directly supports and enhances business strategy and operations. 
• Facilitate clear communication and understanding of insights across the business, ensuring analyses are intuitive, actionable, and directly linked to measurable business outcomes. 
• Collaborate closely with Data Engineering and the rest of Data Analytics to ensure that our Data & Analytics Platform provides the rights data and tooling to enable high-quality analytical work. 
• Champion and promote the adoption of analytics best practices, maintaining consistent methodologies and ensuring the reliability and clarity of analytical outputs. 
• all relevant suppliers. 

Who are you: 

• Seasoned analytics professional with proven leadership experience managing and developing high-performing analytical teams within the insurance industry. 
• Skilled in identifying, articulating, and delivering insightful, actionable analysis that directly drives business performance. 

• Experienced in embedding analytics within key business forums, capable of proactively influencing senior stakeholders through clear, impactful communication. 

• Adept at translating complex analytical concepts into clear, business-friendly insights, enabling stakeholders to make informed decisions quickly and confidently. 

• Proficient with modern cloud data and analytics platforms (preferably GCP), with the ability to leverage these platforms for efficient, scalable analytics delivery. 

• Strong collaborator who can seamlessly integrate with various data disciplines to ensure end-to-end delivery of analytical solutions. 
• Passionate advocate for data-driven decision-making, committed to enhancing business literacy in analytics, fostering curiosity, and empowering colleagues to engage confidently with data insights. 

Nice to have 

• Experience with insurance-specific analytics, including pricing, customer experience, claims management, underwriting, and operational efficiency. 

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

🚪 Prayer room in Office

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot | Best Companies

Policy Expert – Senior Motor Underwriter 

🚀Are you ready to transform the insurance industry?

Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.

Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor, and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013. 🏆

Hear from our team about what it's like working at Policy Expert ✨

What you’ll be doing:

You will play a key role in the profitable growth of Policy Expert’s motor portfolio by utilising your knowledge and experience, allied with internal and external data, to identify opportunities and mitigate threats.

Key Accountabilities

• Significant input into the personal motor risk selection criteria
• Responsibility for footprint management – identifying opportunities and strategies for profitable growth, and mitigating threats to performance
• Maintenance and development of core underwriting data, for example, the vehicle file
• Analysis of internal and external data to aid account performance
• Supporting the development and learning of less experienced team members
• Provide technical underwriting support to customer service, fraud, and claims teams by delivering training
• Operate as a key decision-maker for complex cases escalated to the Motor Underwriting team
• Support the underwriting governance and compliance framework by providing an audit function to ensure that devolved authority and decisions made by operational teams are technically accurate and appropriate.
• Provide technical expertise for the development of policy wordings and other documentation
• Support the Head of Underwriting and Motor Underwriting Manager, and deputise for them as appropriate

Role Dimensions

• Products: Policy Expert Motor portfolio
• New and renewal business
• Key relationships –
  • Pricing team
  • Product Management team
  • Counter Fraud team
  • Senior Claims team
  • Compliance Department
  • Analysis, Tech, Marketing, Finance teams
  • Operational/Customer Service team
  • External suppliers (e.g., data providers, capacity providers)

Authority Levels

• Extensive authority on risk selection & acceptance, policy interpretation, and voidance & indemnity (including ex gratia) decisions in line with your experience and knowledge

Key Performance Indicators

• Loss ratio and claim performance (to the overall portfolio and targeted segments)
• Segment/profile mix
• UW footprint optimisation metrics
• Internal (operational) SLAs

Who are you: 

• Min 3 years’ experience in technical underwriting of Personal Motor products.
• Detailed understanding of the personal lines motor market, risk trends, and products
• Strong appreciation and understanding of risk
• Fluency with data analysis tools such as PowerBI and Excel, and familiarity with Pricing tools such as Radar
• Strong communication and influencing skills – comfortable presenting to senior stakeholders
• Team player, but with the initiative to work alone on projects as required
• Excellent numeracy & literacy skills

Benefits:

📍 This role will be based in our London office in a 50/50 Hybrid mode.

💸 We match your pension contributions up to 7%

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity 

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

🚪 Prayer room in Office

What We Stand for and Next Steps

 “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.” 

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot