Pliancy
Careers at Pliancy
Pliancy delivers high-touch, technology-enabled professional services to growing startups. As a people-first company who invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. Anyone can sell solutions, right? We’d rather find the right solution for our clients by discovering their unique needs and applying them to the bigger picture. We challenge the status quo to innovate towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people. Plenty of opportunity for out-of-the-box thinkers looking to grow their careers.
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About us
Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.
Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.
About the Role
What's an average day like?
The clients you’ll work with are primarily life sciences organizations and capital management firms (likely venture capital, private equity, or hedge funds). Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.
A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Who are we looking for?
You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.
Responsibilities
- Drive the adoption of forward-thinking technology in rapid-growth environments
- Develop unique, cutting-edge solutions to business problems by leveraging technology
- Scope client solutions, identify the best option(s), and implement them within client environments
- Provide high-touch support to executives, executive assistants, and staff
- Troubleshoot day-to-day technical issues and assist with daily requests
- Manage IT operations for clients, including user administration and support
- Train users on and assist with the use of tools and technology to meet business needs
- Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
- Assist with office moves, upgrades, and AV deployments
Requirements
Note: We will review and consider all applicants.
Should have
- Willing and able to commute within Boston
- 5+ years of general IT support experience
- Extensive macOS and Windows desktop experience
- Extensive M365 & Google Workspace administration experience
- MDM (device posturing) experience (Addigy, Intune)
- Working knowledge of Active Directory/Azure AD
- Experience with cloud ID services (Okta/DUO) and other MFA/SSO providers
- Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
- Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
- General understanding of network fundamentals and ability to configure GUI-based network hardware
- Excellent soft skills (relationship-building, communication, stress management)
- Experience supporting and communicating with executive teams
- Experience using professional skills to solve business needs independently
- Proven ability to learn new technologies quickly
- Troubleshooting experience (ability to work through issues methodically)
- Ability & willingness to properly document processes and assets
- A sense of pride and ownership in your work
- A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
- Authorization to work in USA for any employer
Nice to Have
- Experience/familiarity with life sciences software (GraphPad, Schrödinger, MOE, etc.)
- Proficiency in BASH, ZSH, PowerShell, or equivalent scripting skills
- Ability to utilize APIs for data collection and employ programming languages for action (automation)
- Expertise in using profiles, open-source tools, or custom-built solutions for MDM customization
- Technology strategy and roadmapping skills: collating requirements from various business sectors to devise solutions and bridge knowledge gaps
- Experience initiating, monitoring, and otherwise managing projects of all sizes
Benefits
- Salary: $95,000–$115,000 per year, dependent on experience, plus a quarterly incentive pay program
- Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
- Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
- Employer-funded commuter benefits and mileage reimbursement
- 401(k) match offered to help you plan for your long-term future
- Unlimited PTO
- Paid leave for new parents, including adoptive parents, to support your family's growth
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Community-minded, empathetic teammates who take pride in their work—and make it fun, too
- A manager who will help you grow and identify opportunities for career development
- The opportunity to support clients solving challenging problems in pursuit of meaningful goals
- Flexible schedule designed to empower your communication and time management skills
- Benefits and perks built to meaningfully support you and your family
Ready to apply?
Apply to Pliancy
About us
Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.
Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.
About the Role
What's an average day like?
The clients you’ll work with are primarily life sciences organizations and capital management firms (likely venture capital, private equity, or hedge funds). Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.
A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Who are we looking for?
You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.
Responsibilities
- Drive the adoption of forward-thinking technology in rapid-growth environments
- Develop unique, cutting-edge solutions to business problems by leveraging technology
- Scope client solutions, identify the best option(s), and implement them within client environments
- Provide high-touch support to executives, executive assistants, and staff
- Troubleshoot day-to-day technical issues and assist with daily requests
- Manage IT operations for clients, including user administration and support
- Train users on and assist with the use of tools and technology to meet business needs
- Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
- Assist with office moves, upgrades, and AV deployments
Requirements
Note: We will review and consider all applicants.
Should have
- Willing and able to commute within Boston
- 5+ years of general IT support experience
- Extensive macOS and Windows desktop experience
- Extensive M365 & Google Workspace administration experience
- MDM (device posturing) experience (Addigy, Intune)
- Working knowledge of Active Directory/Azure AD
- Experience with cloud ID services (Okta/DUO) and other MFA/SSO providers
- Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
- Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
- General understanding of network fundamentals and ability to configure GUI-based network hardware
- Excellent soft skills (relationship-building, communication, stress management)
- Experience supporting and communicating with executive teams
- Experience using professional skills to solve business needs independently
- Proven ability to learn new technologies quickly
- Troubleshooting experience (ability to work through issues methodically)
- Ability & willingness to properly document processes and assets
- A sense of pride and ownership in your work
- A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
- Authorization to work in USA for any employer
Nice to Have
- Experience/familiarity with life sciences software (GraphPad, Schrödinger, MOE, etc.)
- Proficiency in BASH, ZSH, PowerShell, or equivalent scripting skills
- Ability to utilize APIs for data collection and employ programming languages for action (automation)
- Expertise in using profiles, open-source tools, or custom-built solutions for MDM customization
- Technology strategy and roadmapping skills: collating requirements from various business sectors to devise solutions and bridge knowledge gaps
- Experience initiating, monitoring, and otherwise managing projects of all sizes
Benefits
- Salary: $95,000–$115,000 per year, dependent on experience, plus a quarterly incentive pay program
- Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
- Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
- Employer-funded commuter benefits and mileage reimbursement
- 401(k) match offered to help you plan for your long-term future
- Unlimited PTO
- Paid leave for new parents, including adoptive parents, to support your family's growth
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Community-minded, empathetic teammates who take pride in their work—and make it fun, too
- A manager who will help you grow and identify opportunities for career development
- The opportunity to support clients solving challenging problems in pursuit of meaningful goals
- Flexible schedule designed to empower your communication and time management skills
- Benefits and perks built to meaningfully support you and your family
Ready to apply?
Apply to Pliancy
Senior Network Infrastructure Projects Engineer (Boston/NY/SF)
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About us
Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.
Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.
About the role
We are looking for a Senior Infrastructure Projects Engineer to join our dynamic Infrastructure Projects team. This team is dedicated to managing a range of initiatives, from large-scale build-outs and relocation projects to targeted infrastructure service improvements.
As a client-facing engineer, you will regularly interact with C-suite stakeholders, translating complex technical concepts into clear, actionable communication, and expectation setting is imperative. The location options for this role are: Boston, CA Bay Area, or New York, with frequent local travel required within the greater region surrounding those areas. Occasional travel to other Pliancy hubs may be necessary.
What is the work like?
Many of our clients are showing consistent growth. This manifests as a lot of movement into and out of office spaces. In both of our client verticals, we find ourselves:
- Joining owner, architect, and contractor calls to work closely with construction teams and their subcontractors for pieces that impact low-voltage and audiovisual installations.
- Designing, ordering, and implementing a full network stack (switching, firewalls, and wireless).
- Partnering with internet service providers and working with them from site surveys to circuit activation.
- Scoping and installing AV hardware for high-traffic conference rooms, executive suites, and hybrid collaboration spaces
There is a lot of on-site work, but there will be instances where you are doing various, remote value-add efforts (predictive wireless surveys, license renewals, maintenance, or post-installation support).
Who are we looking for?
Our ideal candidate has a strong technical background with a project manager’s mindset. You are someone who finds as much satisfaction in an organized server rack and a flawlessly executed office move as you do in troubleshooting a complex routing issue. You are able to communicate effectively with both technical and non-technical stakeholders.In addition to managing day-to-day operations, you will help play a key role in maintaining and continuously improving our standards. You are a "T-shaped" engineer: you possess expertise in Network Architecture (Layer 2/3) and Physical Infrastructure, supplemented by a broad understanding of the modern SaaS/IaaS and AV stacks. You don't just follow a project plan—you help build the standards that define how Pliancy executes infrastructure work.
Responsibilities
- Manage and be accountable for the success of small to large-scale IT projects, such as office moves and network upgrades
- Design and implement audio-visual solutions such as huddle spaces, conference rooms, and collaboration spaces
- Collaborate with the Infrastructure Projects team and leads to develop and maintain project strategies and process creation within their scope
- Work closely with both the team and client-facing consultants to design and implement best practices for project implementation
- Create meaningful documentation to facilitate project hand-off to consultants
- Act as the final technical escalation for complex Network and AV issues, ensuring high-touch resolution for critical client environments in partnership with the Consulting teams
Requirements
Should Have
- Networking
- Strong proficiency in designing and configuring a variety of full-stack networks (e.g., Cisco Meraki, FortiGate, Sonicwall, or Ubiquiti)
- Deep understanding of Layer 2/3 (VLANs, STP, OSPF/BGP) and security (Firewalls, Site-to-Site VPNs, Client VPNs)
- Experience with Wireless Predictive Modeling (using tools like Ekahau or Hamina) and post-install validation
- Project & Site Management
- Experience managing project lifecycles within tools like Monday.com, Asana, or Jira
- Experience with new office construction, including working with architects, general contractors, and subcontractors
- Experience with MDF/IDF closet design (cooling, power requirements, rack elevations)
- AV & Collaboration
- Experience with the Zoom platform (Rooms and end-user deployments)
- Experience with the Microsoft Teams platform (Rooms and end-user deployments)
- Experience with collaboration room hardware installations and integration (displays, cameras, speakers)
- Systems & Operations
- Solid understanding of Windows Server and on-premise server hardware/network infrastructure
- Working knowledge of EntraID, Microsoft 365, Google Workspace, and cloud-based storage (Egnyte, Box, Dropbox, etc.)
- Physical
- The ability to wear personal protective equipment correctly for up to a full working day when on an active job site
- Ability to lift 50+ lbs, climb ladders, and perform installations in tight IDF closets or under conference tables.
- The ability to move safely in confined spaces (networking closets, for example) and around active construction
- Exceptional planning and organizational ability
- Strong documentation and communication skills
- Aptitude and desire to learn new technologies
- Ability to teach and mentor others
- Desire to research new products and technologies to improve the project lifecycle
- Authorization to work in the USA for any employer
Nice to Have
- Understanding of identity and access management (IAM) fundamentals (SSO, SAML, OAuth, etc.)
- Experience with AV design for meeting and conference rooms
- Experience interacting with and using REST APIs
- Experience automating and orchestrating common tasks to drive efficiencies and innovation
Benefits
- Salary: $110,000-130,000 per year, dependent on experience
- Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
- Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
- Employer-funded commuter benefits and mileage reimbursement
- 401(k) match offered to help you plan for your long-term future
- Unlimited PTO
- Paid leave for new parents, including adoptive parents, to support your family's growth
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Community-minded, empathetic teammates who take pride in their work—and make it fun, too
- A manager who will help you grow and identify opportunities for career development
- The opportunity to support clients solving challenging problems in pursuit of meaningful goals
- Flexible schedule designed to empower your communication and time management skills
- Benefits and perks built to meaningfully support you and your family
Ready to apply?
Apply to Pliancy