Pliancy
Careers at Pliancy
Pliancy delivers high-touch, technology-enabled professional services to growing startups. As a people-first company who invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. Anyone can sell solutions, right? We’d rather find the right solution for our clients by discovering their unique needs and applying them to the bigger picture. We challenge the status quo to innovate towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people. Plenty of opportunity for out-of-the-box thinkers looking to grow their careers.
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Senior IT Consultant (San Francisco Bay Area)
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About us
Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.
Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.
About the Role
What's an average day like?
The clients you’ll work with are primarily capital management firms (venture capital, private equity, or hedge funds), life sciences and technology clients . Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.
A typical week is a mix of scheduled and ad-hoc site visits, consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Who are we looking for?
You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.
Responsibilities
- Drive the adoption of forward-thinking technology in rapid-growth environments
- Develop unique, cutting-edge solutions to business problems by leveraging technology
- Scope client solutions, identify the best option(s), and implement them within client environments
- Provide high-touch support to executives, executive assistants, and staff
- Troubleshoot day-to-day technical issues and assist with daily requests
- Manage IT operations for clients, including user administration and support
- Train users on and assist with the use of tools and technology to meet business needs
- Document assets, configurations, passwords, processes, etc., to ensure current and accurate records
- Assist with office moves, upgrades, and AV deployments
Requirements
Note: We will review and consider all applicants.
Should have
- Willing and able to commute within the greater San Francisco bay area
- 5+ years of general IT support experience
- Extensive macOS and Windows desktop experience
- Extensive M365 & Google Workspace administration experience
- MDM (device posturing) experience (Addigy, Intune)
- Working knowledge of Active Directory/Azure AD
- Experience with cloud ID services (Okta/DUO) and other MFA/SSO providers
- Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
- Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
- General understanding of network fundamentals and ability to configure GUI-based network hardware
- Excellent soft skills (relationship-building, communication, stress management)
- Experience supporting and communicating with executive teams
- Ability to follow-up and follow through with client requests, projects and tasks in a timely manner.
- Independently work as a Senior Consultant with minimal direction and supervision from peers and manager.
- Experience using professional skills to solve business needs independently
- Proven ability to learn new technologies quickly
- Troubleshooting experience (ability to work through issues methodically)
- Ability & willingness to properly document processes and assets
- A sense of pride and ownership in your work
- A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
- Authorization to work in USA for any employer
- Demonstrates good judgment and problem-solving abilities.
- Takes ownership of projects from start to finish.
- Proactively looks for opportunities to improve and solve problems.
- Take initiative in learning client technologies and client-related emerging applications.
Nice to Have
- Experience/familiarity with life sciences software (GraphPad, Schrödinger, MOE, etc.)
- Proficiency in BASH, ZSH, PowerShell, or equivalent scripting skills
- Ability to utilize APIs for data collection and employ programming languages for action (automation)
- Expertise in using profiles, open-source tools, or custom-built solutions for MDM customization
- Technology strategy and roadmapping skills: collating requirements from various business sectors to devise solutions and bridge knowledge gaps
- Experience initiating, monitoring, and otherwise managing projects of all sizes
Physical & Work Environment
Our consulting roles are hands-on and client-facing. This position may require the ability, with or without reasonable accommodation, to perform the essential functions of the job, which may include:
- Regularly lifting, carrying, and moving computer equipment and related items weighing up to 50 pounds.
- Occasional crouching, kneeling, and crawling under desks or into tight spaces to access cabling, power, and equipment.
- Standing, walking, and moving between client workstations, conference rooms, and IT/network spaces for extended periods.
- Using a computer and standard office equipment for prolonged periods.
Location & On-site Expectations
This role is focused on supporting our clients in the San Francisco Bay Area, so you’ll regularly commute within the region and work on-site at client offices during standard business hours, in line with their needs. Pliancy offers commuter benefits and mileage reimbursement in accordance with IRS guidelines.
Benefits
- Salary: $110,000 - 120,000 per year, dependent on experience, plus a quarterly incentive pay program
- Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
- Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
- Employer-funded commuter benefits and mileage reimbursement
- 401(k) match offered to help you plan for your long-term future
- Unlimited PTO
- Paid leave for new parents, including adoptive parents, to support your family's growth
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Community-minded, empathetic teammates who take pride in their work—and make it fun, too
- A manager who will help you grow and identify opportunities for career development
- The opportunity to support clients solving challenging problems in pursuit of meaningful goals
- Flexible schedule designed to empower your communication and time management skills
- Benefits and perks built to meaningfully support you and your family
Ready to apply?
Apply to Pliancy
About us
Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.
Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.
About the Role
What's an average day like?
The clients you’ll work with are primarily life sciences organizations and capital management firms (likely venture capital, private equity, or hedge funds). Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.
A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Who are we looking for?
You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.
Responsibilities
- Drive the adoption of forward-thinking technology in rapid-growth environments
- Develop unique, cutting-edge solutions to business problems by leveraging technology
- Scope client solutions, identify the best option(s), and implement them within client environments
- Provide high-touch support to executives, executive assistants, and staff
- Troubleshoot day-to-day technical issues and assist with daily requests
- Manage IT operations for clients, including user administration and support
- Train users on and assist with the use of tools and technology to meet business needs
- Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
- Assist with office moves, upgrades, and AV deployments
Requirements
Note: We will review and consider all applicants.
Should have
- Willing and able to commute within Boston
- 5+ years of general IT support experience
- Extensive macOS and Windows desktop experience
- Extensive M365 & Google Workspace administration experience
- MDM (device posturing) experience (Addigy, Intune)
- Working knowledge of Active Directory/Azure AD
- Experience with cloud ID services (Okta/DUO) and other MFA/SSO providers
- Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
- Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
- General understanding of network fundamentals and ability to configure GUI-based network hardware
- Excellent soft skills (relationship-building, communication, stress management)
- Experience supporting and communicating with executive teams
- Experience using professional skills to solve business needs independently
- Proven ability to learn new technologies quickly
- Troubleshooting experience (ability to work through issues methodically)
- Ability & willingness to properly document processes and assets
- A sense of pride and ownership in your work
- A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
- Authorization to work in USA for any employer
Nice to Have
- Experience/familiarity with life sciences software (GraphPad, Schrödinger, MOE, etc.)
- Proficiency in BASH, ZSH, PowerShell, or equivalent scripting skills
- Ability to utilize APIs for data collection and employ programming languages for action (automation)
- Expertise in using profiles, open-source tools, or custom-built solutions for MDM customization
- Technology strategy and roadmapping skills: collating requirements from various business sectors to devise solutions and bridge knowledge gaps
- Experience initiating, monitoring, and otherwise managing projects of all sizes
Benefits
- Salary: $95,000–$115,000 per year, dependent on experience, plus a quarterly incentive pay program
- Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
- Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
- Employer-funded commuter benefits and mileage reimbursement
- 401(k) match offered to help you plan for your long-term future
- Unlimited PTO
- Paid leave for new parents, including adoptive parents, to support your family's growth
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Community-minded, empathetic teammates who take pride in their work—and make it fun, too
- A manager who will help you grow and identify opportunities for career development
- The opportunity to support clients solving challenging problems in pursuit of meaningful goals
- Flexible schedule designed to empower your communication and time management skills
- Benefits and perks built to meaningfully support you and your family
Ready to apply?
Apply to Pliancy
About us
Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.
Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.
About the Role
What's an average day like?
The clients you’ll work with are primarily life sciences organizations and capital management firms (likely venture capital, private equity, or hedge funds). Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.
A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Who are we looking for?
You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.
Responsibilities
- Drive the adoption of forward-thinking technology in rapid-growth environments
- Develop unique, cutting-edge solutions to business problems by leveraging technology
- Scope client solutions, identify the best option(s), and implement them within client environments
- Provide high-touch support to executives, executive assistants, and staff
- Troubleshoot day-to-day technical issues and assist with daily requests
- Manage IT operations for clients, including user administration and support
- Train users on and assist with the use of tools and technology to meet business needs
- Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
- Assist with office moves, upgrades, and AV deployments
Requirements
Note: We will review and consider all applicants.
Should have
- Willing and able to commute within Boston
- 5+ years of general IT support experience
- Extensive macOS and Windows desktop experience
- Extensive M365 & Google Workspace administration experience
- MDM (device posturing) experience (Addigy, Intune)
- Working knowledge of Active Directory/Azure AD
- Experience with cloud ID services (Okta/DUO) and other MFA/SSO providers
- Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
- Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
- General understanding of network fundamentals and ability to configure GUI-based network hardware
- Excellent soft skills (relationship-building, communication, stress management)
- Experience supporting and communicating with executive teams
- Experience using professional skills to solve business needs independently
- Proven ability to learn new technologies quickly
- Troubleshooting experience (ability to work through issues methodically)
- Ability & willingness to properly document processes and assets
- A sense of pride and ownership in your work
- A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
- Authorization to work in USA for any employer
Nice to Have
- Experience/familiarity with life sciences software (GraphPad, Schrödinger, MOE, etc.)
- Proficiency in BASH, ZSH, PowerShell, or equivalent scripting skills
- Ability to utilize APIs for data collection and employ programming languages for action (automation)
- Expertise in using profiles, open-source tools, or custom-built solutions for MDM customization
- Technology strategy and roadmapping skills: collating requirements from various business sectors to devise solutions and bridge knowledge gaps
- Experience initiating, monitoring, and otherwise managing projects of all sizes
Benefits
- Salary: $95,000–$115,000 per year, dependent on experience, plus a quarterly incentive pay program
- Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
- Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
- Employer-funded commuter benefits and mileage reimbursement
- 401(k) match offered to help you plan for your long-term future
- Unlimited PTO
- Paid leave for new parents, including adoptive parents, to support your family's growth
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Community-minded, empathetic teammates who take pride in their work—and make it fun, too
- A manager who will help you grow and identify opportunities for career development
- The opportunity to support clients solving challenging problems in pursuit of meaningful goals
- Flexible schedule designed to empower your communication and time management skills
- Benefits and perks built to meaningfully support you and your family
Ready to apply?
Apply to Pliancy
About us
Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.
Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.
About the Role
What's an average day like?
The clients you'll work with are mainly made up of Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds) and Life Sciences Organizations. You'll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you'll love our culture.
A typical week is a mix of four-hour and eight-hour scheduled site visits, consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites or handling remote requests, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Who are we looking for?
You're an attentive, curious, sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems with your team and implement them with your clients. You look out for your people, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.
Responsibilities
Should Have
- Soft skills (Leadership, personality, relationship-building, communication, stress management)
- Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
- Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
- Collaboration - Ability to encourage camaraderie and work cooperatively within a team
- Experienced and comfortable supporting executive teams
- 5+ years of general IT support experience
- Attention to detail - Assist with the coordination of client projects, organize data and allocate consulting resources
- Extensive macOS and Windows Desktop experience
- Addigy/Jamf/Intune MDM (Device posturing) experience
- Working Knowledge of Active Directory / Azure AD
- Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
- Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
- Aptitude (Ability to learn new technologies quickly)
- Troubleshooting (Ability to work through issues methodically)
- Ability & willingness to properly document processes and assets
- General understanding of network fundamentals including wireless mesh networks
- Experience with cloud ID services, Okta / DUO and other MFA/SSO providers
- Authorization to work in USA for any employer
Nice to Have
- Prior experience supporting Capital Management (VC/PE/Hedge) or Life Sciences Firms
- Experience implementing Compliance Controls (related but not limited to HITRUST or SOX)
- Video-conferencing/AV experience
- Process Improvement - analysis of ticket trends and proactively looking for ways to improve the client and consulting experience.
- Solid understanding and experience of the client and consulting lifecycle
- PowerShell & Scripting
- VoIP Support & Management
- Google Workspace Administration experience
- Previous experience in a consultative or MSP environment strongly preferred
Benefits
- Salary: $115,000–$125,000 per year, dependent on experience, plus a quarterly incentive pay program
- Healthcare: Premiums for our base-level healthcare plan are 100% covered for employees and 50% covered for dependents, with the option to upgrade plus optional dental and vision plans
- Company-funded HRA reimbursement account to help cover medical copays, deductibles, and coinsurance
- Employer-funded commuter benefits and mileage reimbursement
- 401(k) match offered to help you plan for your long-term future
- Unlimited PTO
- Paid leave for new parents, including adoptive parents, to support your family's growth
- Employee stock options so you can share in Pliancy's success
Why work with us?
- Community-minded, empathetic teammates who take pride in their work—and make it fun, too
- A manager who will help you grow and identify opportunities for career development
- The opportunity to support clients solving challenging problems in pursuit of meaningful goals
- Flexible schedule designed to empower your communication and time management skills
- Benefits and perks built to meaningfully support you and your family
Ready to apply?
Apply to Pliancy