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Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As the Senior Director for the Engineering organization, you will own the technical and people leadership for Pindrop’s core real-time, multi-signal fraud detection engine. You will be responsible for scaling the distributed systems that analyze voice, device, and behavioral patterns for the world’s largest financial institutions.
Who you are
Must-haves:
Nice-to-haves:
In an era where synthetic media and identity manipulation are accelerating, we ensure that every interaction involves the real human and the right human. Our work directly protects financial institutions and consumers from identity compromise. You will wake up every day knowing your work has real-world impact—saving our customers millions in fraud losses while improving the experience for billions of callers.
This is a career-defining move for a leader ready to drive enterprise-level impact alongside the best technical minds in security and AI.
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
This position will be posted for 30 days after 05/08/26.
#LI-Remote
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As a Senior Software Engineer on the Capture team, you will play a critical role in building and evolving systems that ingest and process communication data across telephony and modern meeting platforms such as Zoom, Microsoft Teams, Webex, and Google Meet. You will design and develop systems that capture, process, and prepare audio and video streams for downstream analysis, enabling new product capabilities within the Pindrop platform. This role requires strong experience with real-time media systems, and a focus on building scalable, high-performance, and reliable solutions.
More specifically, you will:
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
This position will be posted for 30 days after 05/05/26
#LI-Remote
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Our team is a group of engineers focused on designing, building, and optimizing real-time voice solutions that power authentication, fraud prevention, and deepfake detection. We work at the intersection of advanced technology and personal security, architecting and maintaining scalable, secure voice infrastructure across SIP, VoIP, telephony systems, and cloud platforms to ensure high availability and performance. Collaborating closely with product and customer-facing teams, we deliver seamless voice-driven experiences, solve complex technical challenges, and continuously enhance our systems through automation, monitoring, and the integration of new technologies while staying ahead of emerging threats in voice security.
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.
You’ll ramp up on Pindrop’s voice authentication, fraud prevention, and deepfake detection platforms, completing a full product and security overview. You’ll build relationships with engineering, product, and customer-facing teams to understand collaboration workflows, and review existing voice infrastructure—including SIP, VoIP, PBX, IVR, and cloud voice—to assess reliability and the security landscape. You’ll also shadow and assist in troubleshooting and resolving live technical issues to learn standard processes and tools.
You’ll drive initial architectural improvements based on your assessment findings, proposing solutions to address identified gaps. You’ll lead the integration or enhancement of a voice network component—whether hardware, software, or cloud—with a focus on scalability and security. Additionally, you’ll begin contributing to technical reviews, share best practices across engineering teams, and take ownership of platform monitoring and workflow automation tasks to improve system resilience.
You’ll deliver a strategic architectural upgrade, onboard a new voice platform or vendor, or implement a security-focused feature. You’ll proactively address emerging threats in voice security through a technical initiative or collaborative project, and demonstrate measurable impact through improvements in performance, reliability, or customer experience tied to voice solutions.
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
This position will be posted for 45 days after 3/27/26
#LI-Remote
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Share this job
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As a Senior Production Support Engineer, you’ll play a critical role in ensuring the reliability, stability, and performance of Pindrop’s platform. You’ll own the resolution of complex production issues, act as a technical leader during high-severity incidents, and partner closely with Engineering, Product, and Customer Success teams to continuously improve systems, tooling, and support processes.
This role is ideal for a hands-on technologist who thrives in fast-paced, customer-facing environments, enjoys deep technical problem-solving, and takes pride in ownership, mentorship, and operational excellence.
As a Senior Production Support Engineer, you’ll play a critical role in resolving complex production issues, driving cross-functional collaboration, and continuously improving system reliability and support processes.
Own the resolution of complex production issues and lead incident response for critical (Sev1) events
Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support
Perform root cause analysis, implement long-term fixes, and improve system reliability
Act as a subject matter expert (SME) for Pindrop’s platform, including APIs, integrations, and customer environments
Mentor Production Support Engineers through incident response, technical deep dives, and knowledge sharing
Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements
Create and maintain technical documentation, runbooks, and post-incident reports
Participate in on-call rotations, including after-hours support when required
A technically curious problem-solver who thrives in fast-paced, customer-facing environments
Calm and methodical under pressure, with the ability to lead during Sev1 incidents
Collaborative and empathetic, focused on earning customer trust through ownership and consistency
Passionate about mentoring and helping others grow through knowledge sharing
Detail-oriented while able to think holistically about long-term system stability
Adaptable and eager to learn new tools, technologies, and approaches
Accountable and proactive, taking initiative and following through without being asked
5+ years of experience in a similar role or strong foundational experience in production support
Strong understanding of RESTful APIs and tools used to interact with them
Experience with cloud platforms such as AWS, GCP, or similar
Familiarity with Linux operating systems, relational databases, and scripting
Experience using cloud-based ticketing and incident management tools
Proven ability to troubleshoot complex issues end-to-end
Strong technical curiosity and interest in modern, cutting-edge technologies
Ability to quickly learn new tools and become a go-to technical resource
Experience creating and maintaining high-quality technical documentation
Proven mentoring and coaching experience
Strong ownership mindset in incident management and customer experience
Excellent communication skills with both technical and non-technical stakeholders
Understanding of VoIP technologies
Familiarity with networking concepts (TCP/IP)
As a Pindropper, you’ll join a rapidly growing company using voice technology to make security more human. You’ll work alongside talented, passionate teammates in a supportive, remote-first environment.
Complete onboarding and New Employee Orientation
Support peers in resolving complex technical issues
Independently manage customer cases and production incidents
Collaborate closely with multiple internal teams
Share new ideas and approaches to elevate how we resolve complex technical issues
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
This position will be posted for 30 days after 4/27/26
#LI-Remote
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Pindrop.com is going through a full rebrand, and we’re rebuilding the site for the AI era, by a company whose product is AI. The website should embody that posture: fast, personalized, intelligent, and equally discoverable by humans and AI agents. We're hiring the person who will make that real.
This is a senior individual contributor role with CEO-visible impact. You set the technical foundation, shape the strategy, and ship the work. You're a developer at heart with a mind for web strategy, as comfortable writing code as you are diagnosing Core Web Vitals or telling a stakeholder what actually moved pipeline. You know which one the week needs.
You treat AI as infrastructure, not novelty. You ship things this quarter that weren't economically feasible last quarter, and you'll do it again next quarter.
You report to the VP of Brand & Community. You partner daily with Demand Gen, Marketing Ops, and Design. You’ll own our digital experience as a performance-driven system, responsible for its architecture, performance, and conversion effectiveness.
Must-have:
Nice to have:
As a Pindropper, you join a rapidly growing company. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.
What we offer
This position will be posted for 30 days after 4.27.26
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
This position will be posted for 30 days after 05/05/26.
#LI-Remote
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As the Director, Customer Success, you will lead a blended team responsible for driving customer adoption, value realization, retention, and advocacy across a portfolio of customers. Reporting to the VP, Customer Success, you will translate the broader Customer Success vision into repeatable operating rhythms, strong team execution, and measurable customer outcomes.
You’ll be responsible for leading a frontline team, improving the consistency and scalability of the customer journey, and partnering cross-functionally with Sales, Product, Support, Professional Services and Marketing to help customers realize the full value of Pindrop’s solutions.
You will:
Customer Value Realization & Retention
Team Leadership & Talent Development
Customer Engagement & Executive Partnership
Cross-Functional Collaboration
Operational Excellence
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence — but that doesn’t stop us from enjoying the journey as a team with fun events, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.
You have the chance to make a meaningful impact at an exciting, cutting-edge technology company. Your leadership will directly influence customer outcomes, team development, and the continued evolution of Pindrop’s Customer Success organization.
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of an annual discretionary bonus.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
At Pindrop, you’ll work on real production systems that protect billions of customer interactions from fraud and deepfakes each year. Our platform powers identity verification for major banks, insurers, and healthcare providers—where reliability, security, and scale truly matter.
This internship sits at the intersection of cloud infrastructure, security, and AI. You won’t be working on isolated or “toy” problems—you’ll contribute to systems that operate in real time and directly impact customers. Along the way, you’ll gain hands-on experience with modern DevOps, SRE, and AI-assisted engineering practices used in high-scale environments.
As a Cloud Engineering Intern, you’ll work alongside experienced engineers to build and improve the infrastructure that powers Pindrop’s real-time fraud detection and authentication systems.
You will:
Depending on your interests and experience, you may:
By the end of the internship, you will:
Must-have qualifications:
Nice-to-have qualifications:
In an era of accelerating fraud, deepfakes, and identity manipulation, Pindrop ensures that every interaction involves the real human and the right human. Your work will directly contribute to protecting enterprises and consumers from fraud and deception.
This position will be posted for 30 days after 4/21/26
#LI-Remote
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As the Customer Marketing Manager, you will own and scale Pindrop’s customer advocacy, reference, and lifecycle programs to drive retention, expansion, and revenue influence. You’ll sit at the intersection of Marketing, Sales, Customer Success, and Product, transforming customer stories and data into programs that deepen engagement and turn our happiest customers into champions of Pindrop’s solutions.
Your skill-set
Must-have:
Nice to have:
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
This position will be posted for 45 days after 3/23/26
Remote
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As the Strategic Events Marketing Lead, you will own the end-to-end strategy, planning, and execution of Pindrop’s global events portfolio – including industry conferences, trade shows, owned experiences, virtual events, and executive programs – to drive pipeline, accelerate deals, and elevate our brand in the voice security and AI space. You will blend exceptional event strategy and execution with data-driven, AI-enabled marketing to scale impact, improve personalization, and continuously optimize performance.
Must-have:
Nice to have:
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
This role will be posted for up to 45 days from March 31, 2026.
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
US Remote
You build and maintain trust with internal and external stakeholders and understand when to lead from the front versus support from behind the scenes.
You are tenacious and resourceful; you challenge the status quo with a “why not?” mindset grounded in curiosity and determination.
You are passionate about working in an early-stage, high-growth environment and bring a strong growth mindset to your work.
You combine strong business and technical acumen and can clearly articulate solution value propositions to both technical and non-technical audiences.
You are strategic by nature and remain resilient in the face of challenges, change, and ambiguity.
You maintain an optimistic, solutions-oriented outlook and focus on turning problems into opportunities while being innovative and proactive in uncovering and implementing new approaches that drive measurable results.
You take ownership, follow through on commitments, and consistently under-promise and over-deliver.
You are nimble and adaptable as priorities evolve while maintaining a clear view of long-term objectives.
7+ years of sales engineering experience, including successfully supporting and influencing $1M+ deals.
Proven track record of consultative selling in very large, complex enterprise engagements.
Excellent presentation and communication skills, with strong executive presence and confidence.
Deep technical background with specific experience in contact center technologies in large enterprises across banking, brokerage, insurance, and retail sectors.
Strong understanding of APIs and integration patterns.
Experience with contact center solutions, including voice network design, authentication, workforce management (WFM), call recording, fraud management, and enterprise speech processing solutions.
Demonstrated ability to thrive in a fast-paced, dynamic environment and creatively solve complex technical challenges.
Proven success working on remote teams and fostering a highly collaborative environment.
A self-starter mindset with the ability to drive toward objectives while managing multiple competing priorities and deadlines.
Fearless yet thoughtful communicator; clear, transparent, curious, open-minded, and persistent.
As a Pindropper, you will join a rapidly growing company committed to making technology more human through the power of voice. You will work alongside talented, mission-driven colleagues who are passionate about excellence and also value the journey.
We foster connection and balance with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our work seriously, we also prioritize rest with Unlimited PTO.
As part of Pindrop, you will have a direct impact on our growing portfolio of products and on the future of security in the voice-driven economy. We hire great people and take care of them. Here is a snapshot of what we offer:
Competitive compensation, including equity for all employees
Unlimited Paid Time Off (PTO)
Generous health and welfare plans, including one employer-paid “employee-only” plan
Best-in-class Health Savings Account (HSA) employer contribution, affordable vision and dental plans for you and your family
Employer-provided life and disability coverage with additional supplemental options
Paid Parental Leave – equal for all parents, including birth, adoptive, and foster parents
One year of diaper delivery for your newest family addition – our way of welcoming new Pindroplets
Identity protection through Norton LifeLock
Recurring monthly phone and internet allowance
One-time home office allowance
Remote-first environment with meaningful flexibility in your day
Company holidays
Annual professional development and learning benefit
Your choice of Apple MacBook Pro
Retirement plan with competitive 401(k) match
Wellness Program including Employee Assistance Program and 24/7 telemedicine
This position will be posted for 45 days after 3/27/26
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As VP, Revenue Operations, you are the strategic architect of Pindrop's GTM engine — and a genuine AI-forward leader who sees intelligent automation and machine learning not as tools, but as a fundamental operating advantage. You will build and scale the RevOps function from the ground up — establishing foundational processes, team structure, and systems across Sales, Marketing, and Client Services, with AI embedded into how the function operates from day one. You will eliminate silos, modernize the tech stack, and drive predictable, scalable revenue growth through rigorous forecasting, data-driven process design, and deep partnership with the Business Intelligence and Strategic Finance teams. This role sits at the intersection of RevOps execution, GTM strategy, and business analytics. It is a senior, hands-on leadership role responsible for owning revenue data and truth, improving forecast and pipeline predictability, and establishing an AI-augmented operating cadence that enables the business to scale with clarity, speed, and confidence.
GTM Operations — Revenue Strategy & Execution
Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion.
Own pipeline health, forecast accuracy, and stage consistency across the full funnel—from first touch to renewal.
Lead revenue forecasting, scenario planning, and performance analysis—moving Pindrop from gut-feel to model-driven predictability, with high-accuracy pipeline visibility delivered to the ELT and board.
Improve conversion rates, stage velocity, and execution discipline through data-driven insights and structured operating cadences.
Align GTM teams around a single source of truth – ensuring Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations.
Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers across all GTM functions.
Support weekly, monthly, and quarterly GTM operating cadences—partnering with functional leaders to improve accountability and execution consistency.
Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health—proactively surfacing risks and opportunities before they become problems.
Analyze activity-to-output relationships to improve rep and CSM productivity; support territory design, capacity planning, and compensation model inputs.
Design and manage sales quota frameworks that align field incentives with company ARR goals, including territory design and SPIF management.
Lead weekly, monthly, and quarterly revenue forecasting processes, delivering high-accuracy pipeline visibility to the ELT and board—moving Pindrop from gut-feel to model-driven predictability.
Build and own the sales methodology and enablement framework, partnering with Sales Leadership to optimize the “Path to Productivity” for Account Executives and accelerate ramp time.
Instrument deal velocity, win/loss analysis, and stage conversion metrics to surface actionable insights that improve close rates and shorten sales cycles.
Own the Lead-to-Opportunity flow, ensuring clean handoffs, high conversion rates, and full attribution across channels from first touch to closed-won.
Build and maintain marketing attribution models that connect spend to pipeline and LTV, giving leadership clarity on which channels drive the highest-quality revenue.
Govern CRM and MAP (Marketing Automation Platform) data integrity, enabling targeted, segmented outreach and accurate funnel reporting.
Partner with Demand Generation and Marketing leadership to build a self-serve analytics layer that reduces time-to-insight for campaign performance decisions.
Partner with Product, Finance, and Sales to align pricing structures, packaging decisions, and commercial terms across customer segments.
Serve as the operational bridge between pricing strategy and field execution—ensuring consistency from quote to contract.
GTM Systems, BI Partnership & AI-Forward Operations
Act as System Owner for the integrated GTM tech stack (Salesforce, HubSpot, Gainsight, Clari, Outreach, or equivalents)—rationalizing, modernizing, and integrating tools into a single source of truth.
Partner closely with the BI function to define GTM data standards, co-own the revenue analytics roadmap, and ensure dashboards and reporting infrastructure meet the needs of Sales, Marketing, and CS leadership.
Champion an AI-native operating model—evaluating and deploying AI-assisted forecasting, workflow automation, and intelligent alerting across the GTM stack to increase velocity and reduce manual overhead.
Continuously identify friction points in the customer journey and implement automated, scalable solutions to increase organizational throughput.
Team Leadership & Organizational Development
Recruit, hire, and develop a high-performing RevOps team across Sales Ops, Marketing Ops, and CS Ops—defining team structure, swim lanes, and roles as the function scales.
Serve as a player-coach in the near-term: set the strategic vision while rolling up your sleeves to execute during the build phase.
Foster a culture of accountability, continuous improvement, and data-driven decision-making—modeling the operating standards you expect from the team.
Act as a key advisor and thought partner to the CRO, CMO, and CSO, translating complex data into clear, executive-ready recommendations.
The right person for this role brings a rare combination of strategic horsepower and operational discipline. You are:
A systems thinker who sees the entire GTM motion as an integrated machine—and instinctively knows which levers to pull to improve throughput, predictability, and efficiency.
An AI-forward operator who is already experimenting with AI tools to automate workflows, accelerate analysis, and improve decision quality—and who wants to build that culture on your team.
An individual that has a bias toward speed and pragmatic sequencing. You hold a high bar without letting perfectionism slow the team down.
Cross-functional leadership. You align sales, marketing, CS, & product, around a shared data strategy through influence, not authority.
Executive-level communication. You tell a crisp, compelling story with data to any audience — from an analyst to a board member.
A track record of hiring, developing, and retaining exceptional talent — including leaders who go on to outgrow you.
12+ years of progressive RevOps or Sales Ops experience, with at least 3 years in a senior leadership role; demonstrated success building or scaling a RevOps function in a B2B SaaS environment.
Deep Salesforce expertise (admin-level or above), with hands-on experience across adjacent GTM tools (Clari, Gainsight, HubSpot, Outreach, or equivalents) and a track record of rationalizing and integrating tech stacks.
Proven ability to own and continuously improve revenue forecasting processes, delivering high-accuracy pipeline visibility to ELT and board-level audiences.
Familiarity with BI tooling and modern data infrastructure (Tableau, Looker, dbt, Snowflake, or equivalents) and experience partnering with analytics engineering or BI teams to define GTM data standards.
Track record of leading RevOps through a company scaling event—Series C+, PE-backed growth, or pre-IPO—where you helped build the operating infrastructure for the next phase.
Hands-on experience with AI-assisted GTM tools (AI forecasting, revenue intelligence, automated pipeline hygiene) and genuine curiosity about how AI will reshape the RevOps function.
Background in cybersecurity, deepfake detection, AI/ML-driven products, or adjacent enterprise security markets.
Within 30 days you will
Complete a GTM leadership listening tour across Sales, Marketing, Client Services, Finance, and BI — documenting priorities, pain points, and RevOps perceptions from every key stakeholder
Audit the full SFDC instance — data model, automations, integrations, and technical debt — and deliver a prioritized assessment with severity ratings
Shadow Deal Desk and SFDC Admin to understand how work actually flows versus how it's documented
Establish a single source of truth baseline — map every GTM and Finance dashboard, flag data conflicts, and identify which metrics are trusted vs. questioned
Stand up your operating cadence: direct report 1:1s, a CFO touchpoint, and a formal intake process for cross-functional RevOps requests
Within 60 days you will
Deliver a sequenced SFDC improvement roadmap — milestones, owners, success criteria — aligned with Sales & Marketing leadership
Complete a CPQ assessment identifying quoting gaps, deal handling failures, and Finance handoff breakdowns, with a prioritized remediation plan
Co-develop a unified tech stack roadmap with Strategic Finance and BI — near-term priorities locked, long-term architecture aligned — cementing RevOps as the connective tissue across the GTM operating model
Present a formal findings-and-recommendations package to GTM leadership: audit results, quick wins delivered, KPIs established, 90-day agenda confirmed
Ship two to three high-impact quick wins in process, data quality, or reporting that build immediate credibility with the GTM team
Within 90 days you will
Deliver Phase 1 of the SFDC revamp on schedule with measurable data quality and automation improvements and a documented before/after baseline
Drive CPQ improvements that reduce deal desk cycle time and Finance correction rates — with hard metrics to prove it
Run a GTM alignment workshop to gain leadership consensus on must-have vs. backlog RevOps initiatives and produce a co-owned 6-month roadmap
Operate the full RevOps function independently — forecast calls, board reporting, deal desk approvals, and cross-functional governance — with no handoff dependencies remaining
Activate at least one AI-powered workflow in production with a documented baseline and measurable business impact
This is a career-defining opportunity for a RevOps leader who wants to do the most meaningful work of their career—at a company where the product genuinely matters.
Pindrop sits at the intersection of two of the most consequential technology trends of our era: the explosion of AI-generated voice & video creating more challenging deepfake fraud, and the enterprise demand for real-time identity trust. Our mission is simple and urgent—use good AI to combat bad AI. Fraud is one of the most pervasive threats facing enterprises today, and the rapid advancement of generative AI has made it exponentially worse.
Pindrop exists to restore trust. The GTM function you will build directly determines how fast we can bring that technology to the enterprises who need it most.
You will have a seat at the table—not just access to it. This role reports to the SVP, Strategic Finance & Revenue Operations, who operates as a key member of the company's executive leadership structure. You will advise the CRO, CMO, and CSO, and you will have direct influence over Pindrop's path to scalable, predictable revenue.
You will own the GTM intelligence layer. This is not a supporting role—you will be the architect and steward of Pindrop's single source of truth for all go-to-market data, building a unified intelligence window that the entire company can leverage. You will institute a culture of data democratization, empowering leaders across functions to make faster, more confident decisions. The mandate is to modernize: bring agility, innovation, and a bias for action into how Pindrop operates—replacing legacy processes with a GTM engine built for scale.
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
Remote-first environment - giving you flexibility and autonomy in how you structure your day.
While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
Unlimited Paid Time Off (PTO)
Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
Best-in-class Health Savings Account (HSA) employer contribution
Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
Paid Parental Leave - Including birth, adoptive & foster parents
One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.
Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of an annual discretionary bonus.
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
Ready to apply?
Apply to Pindrop
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