What you’ll do 

As the Senior Director for the Engineering organization, you will own the technical and people leadership for Pindrop’s core real-time, multi-signal fraud detection engine. You will be responsible for scaling the distributed systems that analyze voice, device, and behavioral patterns for the world’s largest financial institutions.

• Define Engineering Strategy: Set the technical vision for the Protect platform, ensuring it remains the industry-leading risk engine for accuracy and signal depth. 
• Scale High-Performing Teams: Lead and develop a high performing engineering team  that delivers world class products.  
• Drive Execution Excellence: Ensure predictable, high-quality delivery of complex initiatives across multi-cloud environments (AWS/GCP), balancing speed with long-term technical health.  
• Strategic Partnership: Collaborate with Research, Product, Security, and Executive leadership to align the Protect roadmap with business goals and customer needs.
• Operational Standards: Establish architectural and engineering excellence standards that ensure the Protect engine delivers the best fraud detection rate at massive scale. 

Who you are

• Strategically Minded: You translate complex business strategy into clear, executable plans and align teams around a cohesive long-term direction.  
• Resilient Leader: You maintain execution across hiring and delivery despite ambiguity or rapid change, modeling calm and decisive leadership under pressure. 
• Relationship-Driven: You are a trusted global partner who builds strong relationships with executives and cross-functional leaders to accelerate business outcomes. 
• AI-Fluent: You understand how AI and automation impact platform architecture and guide teams in responsibly integrating AI-enabled capabilities at scale.

Your skill-set 

Must-haves:

• 10+ years of software engineering leadership experience, including at least 5+ years leading teams through managers.  
• Proven track record of owning and scaling API-based, distributed systems and microservices in high-demand production environments.  
• Experience leading large engineering organizations within a remote or geographically distributed model.  
• Experience with data science infrastructure, ML, and Generative AI implementation. 
• Strong technical background with deep experience in AWS or GCP. 

Nice-to-haves:

• Deep knowledge of authentication, fraud prevention, or voice biometrics. 
• Proven ability to develop innovative processes that measurably increase developer productivity.

What’s in it for you

In an era where synthetic media and identity manipulation are accelerating, we ensure that every interaction involves the real human and the right human. Our work directly protects financial institutions and consumers from identity compromise. You will wake up every day knowing your work has real-world impact—saving our customers millions in fraud losses while improving the experience for billions of callers.

This is a career-defining move for a leader ready to drive enterprise-level impact alongside the best technical minds in security and AI.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 30 days after 05/08/26.
#LI-Remote

What you’ll do

As a Senior Software Engineer on the Capture team, you will play a critical role in building and evolving systems that ingest and process communication data across telephony and modern meeting platforms such as Zoom, Microsoft Teams, Webex, and Google Meet. You will design and develop systems that capture, process, and prepare audio and video streams for downstream analysis, enabling new product capabilities within the Pindrop platform. This role requires strong experience with real-time media systems, and a focus on building scalable, high-performance, and reliable solutions.

More specifically, you will:

• Design, develop, test, and maintain complex software systems that ingest and process real-time and recorded audio/video streams. Build and evolve scalable media pipelines that are reliable, performant, and optimized for low-latency processing within the Pindrop platform.
• Provide technical leadership and guidance to junior engineers and the development team, including code reviews, architecture decisions, and mentoring. 
• Contribute to the architecture of distributed systems that support high-throughput media ingestion and processing, ensuring scalability, fault tolerance, and maintainability. Help define patterns for real-time and asynchronous media workflows.
• Analyze and solve complex technical problems, and make recommendations for improvements and optimizations.
• Implement and advocate for best practices in testing and quality assurance, including unit testing, integration testing, and automated testing.
• Participate in code reviews and provide constructive feedback to ensure code quality and consistency.
• Stay current with emerging technologies, tools, and programming languages and apply them where relevant to improve software development processes.
• Ensure software adheres to security standards and compliance requirements, addressing vulnerabilities and potential risks.

Who you are

• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution,
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are a strong problem-solver with excellent analytical skills.
• You are an owner and enjoy taking on project leadership as well as mentorship.
• You are a strong verbal and written communicator. 

Your skill-set

• Experience with real-time communication systems, including VoIP, SIP, RTP, or WebRTC.
• Experience working with audio and/or video processing pipelines, codecs, or streaming technologies.
• Experience building and operating micro-services and REST/gRPC APIs.
• Familiarity with observability tooling (metrics, logging, tracing) and debugging distributed systems.
• Experience with security best practices and compliance requirements in cloud environments.
• Experience with Infrastructure as Code (Terraform/CDK) and DevOps practices, including hands-on experience with CI/CD pipelines (Jenkins/GitHub Actions) and managing applications in Kubernetes.

What’s in it for you

• High-Impact Mission: Build Pindrop's "front door"—the real-time ingestion layer for audio/video data from global providers.
• Defend Against GenAI: Provide the critical data flow for our deepfake detection engines, protecting billions of interactions for the world's top institutions.
• Elite Tech Challenges: Solve complex scaling puzzles (SIPREC, Amazon Connect, Audiohook) alongside world-class AI and security minds.
• Pindrop Culture: Thrive in a remote-first environment with a focus on innovation.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 30 days after 05/05/26
#LI-Remote

Our team is a group of engineers focused on designing, building, and optimizing real-time voice solutions that power authentication, fraud prevention, and deepfake detection. We work at the intersection of advanced technology and personal security, architecting and maintaining scalable, secure voice infrastructure across SIP, VoIP, telephony systems, and cloud platforms to ensure high availability and performance. Collaborating closely with product and customer-facing teams, we deliver seamless voice-driven experiences, solve complex technical challenges, and continuously enhance our systems through automation, monitoring, and the integration of new technologies while staying ahead of emerging threats in voice security.

What you’ll do:

• Architect and implement real-time voice solutions for authentication, fraud prevention, and deepfake detection products.
• Integrate and optimize voice network systems—including SIP, VoIP, telephony hardware/software, and cloud-based voice services—for reliability, scalability, and security.
• Collaborate closely across engineering, product, and customer-facing teams to deliver seamless voice-driven features.
• Design and maintain robust enterprise and carrier-grade voice infrastructure supporting high-security, high-availability environments.
• Deliver architectural improvements, optimizing for performance and onboarding new platforms or vendors.
• Stay at the forefront of emerging threats in voice security and develop strategies to address them.
• Use workflow automation engines, monitoring, and deployment tools to enhance system resilience and efficiency. 
• Troubleshoot, diagnose, and resolve complex voice and networking technical issues.
• Contribute to cross-team technical reviews and best practice dissemination.

Who you are:

• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill set: 

• Deep understanding of voice and data networking technologies (SIP, VoIP, PBX, IVR, SBC telephony platforms, AWS routing) 
• Experience architecting, implementing, and scaling cloud-native voice infrastructures on AWS or Google Cloud
• Skilled at deploying, automating, and monitoring voice platforms for reliability and performance in high-security environments (Python, Ansible, Terraform, GitHub)
• Inclusive communicator who collaborates effectively with engineering teams, product managers, and customers
• Demonstrated ability to provide mentorship, participate in technical reviews, and foster a company-wide culture of excellence
• 5+ years in voice engineering or related fields; advanced degree or industry certifications a plus

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.

About the Role

As a Senior Production Support Engineer, you’ll play a critical role in ensuring the reliability, stability, and performance of Pindrop’s platform. You’ll own the resolution of complex production issues, act as a technical leader during high-severity incidents, and partner closely with Engineering, Product, and Customer Success teams to continuously improve systems, tooling, and support processes.

This role is ideal for a hands-on technologist who thrives in fast-paced, customer-facing environments, enjoys deep technical problem-solving, and takes pride in ownership, mentorship, and operational excellence.

What You’ll Do

As a Senior Production Support Engineer, you’ll play a critical role in resolving complex production issues, driving cross-functional collaboration, and continuously improving system reliability and support processes.

• Own the resolution of complex production issues and lead incident response for critical (Sev1) events

• Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support

• Perform root cause analysis, implement long-term fixes, and improve system reliability

• Act as a subject matter expert (SME) for Pindrop’s platform, including APIs, integrations, and customer environments

• Mentor Production Support Engineers through incident response, technical deep dives, and knowledge sharing

• Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements

• Create and maintain technical documentation, runbooks, and post-incident reports

• Participate in on-call rotations, including after-hours support when required

Who You Are

• A technically curious problem-solver who thrives in fast-paced, customer-facing environments

• Calm and methodical under pressure, with the ability to lead during Sev1 incidents

• Collaborative and empathetic, focused on earning customer trust through ownership and consistency

• Passionate about mentoring and helping others grow through knowledge sharing

• Detail-oriented while able to think holistically about long-term system stability

• Adaptable and eager to learn new tools, technologies, and approaches

• Accountable and proactive, taking initiative and following through without being asked

Your Skill Set

• 5+ years of experience in a similar role or strong foundational experience in production support

• Strong understanding of RESTful APIs and tools used to interact with them

• Experience with cloud platforms such as AWS, GCP, or similar

• Familiarity with Linux operating systems, relational databases, and scripting

• Experience using cloud-based ticketing and incident management tools

• Proven ability to troubleshoot complex issues end-to-end

• Strong technical curiosity and interest in modern, cutting-edge technologies

• Ability to quickly learn new tools and become a go-to technical resource

• Experience creating and maintaining high-quality technical documentation

• Proven mentoring and coaching experience

• Strong ownership mindset in incident management and customer experience

• Excellent communication skills with both technical and non-technical stakeholders

Nice to Have

• Understanding of VoIP technologies

• Familiarity with networking concepts (TCP/IP)

What’s in It for You

As a Pindropper, you’ll join a rapidly growing company using voice technology to make security more human. You’ll work alongside talented, passionate teammates in a supportive, remote-first environment.

Your First 90 Days

Within 30 days:

• Complete onboarding and New Employee Orientation

• Support peers in resolving complex technical issues

Within 60 days:

• Independently manage customer cases and production incidents

• Collaborate closely with multiple internal teams

Within 90 days:

• Share new ideas and approaches to elevate how we resolve complex technical issues

What we offer:

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package with a base annual salary of $90,000–$110,000, along with RSUs (Restricted Stock Units) granted to all employees, ensuring everyone shares in the company’s long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 30 days after 4/27/26

#LI-Remote

What you’ll do 

Pindrop.com is going through a full rebrand, and we’re rebuilding the site for the AI era, by a company whose product is AI. The website should embody that posture: fast, personalized, intelligent, and equally discoverable by humans and AI agents. We're hiring the person who will make that real.

This is a senior individual contributor role with CEO-visible impact. You set the technical foundation, shape the strategy, and ship the work. You're a developer at heart with a mind for web strategy, as comfortable writing code as you are diagnosing Core Web Vitals or telling a stakeholder what actually moved pipeline. You know which one the week needs.

You treat AI as infrastructure, not novelty. You ship things this quarter that weren't economically feasible last quarter, and you'll do it again next quarter.

You report to the VP of Brand & Community. You partner daily with Demand Gen, Marketing Ops, and Design. You’ll own our digital experience as a performance-driven system, responsible for its architecture, performance, and conversion effectiveness. 

What you’ll own

• The website. Pindrop.com: architecture, performance, uptime, every page that ships. You build from design to live, keep tech debt low, and hold Core Web Vitals to a standard. Mobile-first, non-negotiable. Automated testing, table stakes.
• The AI-native experience. You build for the humans visiting today and the AI agents already crawling the web. LLM-ready structure, schema, and content with personalization and dynamic content that wasn’t feasible a year ago. Agentic and RAG-backed experiences, prototyped and measured against pipeline.
• Conversion. You own on-site conversion across demo, content, and product journeys. You partner with Demand Gen on landing pages, run experiments with real hypotheses, and scale what works. AI generates variants and spots patterns faster than traditional CRO. Every page is instrumented day one: UTM, forms, and clean CRM handoff.
• Analytics and insight. You own web data quality across GA4, GTM, and BI. You build dashboards people use to decide, not just look at. Underperformance gets surfaced with a recommendation, not a shrug.

Who you are

• You take ownership of outcomes. If the site is slow or a page isn't converting, you're already diagnosing why.
• You treat AI as a serious professional tool, not a party trick. You've made it part of how you work and you can show receipts.
• You're data-driven and decisive. You can look at a funnel and articulate what should happen next, not just what it shows.
• You hold a high QA bar. Performance, tracking, and design are right before anything goes live.
• You communicate well up and across. Leadership gets clear recommendations, not dashboards to interpret.
• You have a builder's mindset with strong judgment. You challenge assumptions and bring a point of view, not just execute tickets.

Your skill-set

Must-have:

• 12+ years owning web performance end-to-end, with a real track record across both development execution and data-driven decisions
• B2B SaaS or enterprise website experience; you understand how a website drives pipeline, not just traffic
• Daily, fluent use of AI coding tools (Claude Code, Cursor, Copilot, or your stack) with real examples of what you've built, automated, or accelerated
• Deep hands-on experience with Wordpress and experience in Webflow, not tied to either.
• Strong front-end skills (HTML, CSS, JavaScript). You build from a design file and debug independently.
• Proven wins on Core Web Vitals and technical SEO/AEO
• Hands-on GA4 and GTM: implementation, QA, attribution
• Working knowledge of how websites integrate with analytics, CRM, and marketing automation

Nice to have:

• Background in cybersecurity, fraud, contact center, or AI/ML products
• Experience shipping AI-powered web features: personalization, RAG-backed content, chat interfaces, agentic experiences
• Familiarity with [HubSpot / Marketo / Pardot — whichever you use]
• Headless CMS or modern framework experience (React, Next.js)
• A/B testing tooling (Optimizely, VWO)

What’s in it for you

As a Pindropper, you join a rapidly growing company. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.

What we offer

• As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One-time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program, including Employee Assistance Program, 24/7 Telemedicine

This position will be posted for 30 days after 4.27.26

What you’ll do 

• Security Management
• Manage and lead security initiatives, new processes, security scrums and demos, to expand and mature capabilities for the organization.
• Identify and track internal and external assets to identify potential risks. Communicate these risks to internal and external stakeholders and build a plan of action.
• Research and evaluate vendor and open source tools and their security and manage their compliance with security practices
• Manage and collaborate with internal and external teams to answer customer questionnaires, compliance audits and represent security internally and externally.
• Oversee security awareness and phishing campaigns, and drive security maturity initiatives.
• GenAI
• Define and own GenAI security, policies, standards, governance, monitoring, integrations
• Manage security architecture and security engineering for GenAI systems and their integrations in CI/CD, including LLMs, RAG, agents, APIs, and integrations
• Design, implement, and improve controls for access management, data protection, prompt injection, misuse, and model-related threats
• Conduct threat modeling, design reviews, access reviews, and security assessments
• Build or guide security tooling, automation, and secure development practices for AI and product teams
• Establish monitoring and lead response for AI-specific and traditional security threats
• SecOps
• Lead incident response, including investigation, containment, remediation, and lessons learned
• Coordinate vulnerability management, including identification, prioritization, remediation tracking, and partnership with engineering teams
• Support core security operations including security alert response and cross-functional security coordination
• Represent security in internal and external meetings to discuss security analysis, findings and security/compliance responses. 
• Review past incidents and identify attack trends. Finetune and reconfigure alerts based on prior incidents to improve detection.

Who you are

• Hands-on leader who can move from strategy to architecture to implementation
• Deep technical expertise with strong coordination and execution skills
• Comfortable operating in small, dynamic, high-ambiguity environments
• Strong ownership mindset and sound risk-based decision making
• Able to influence across teams and translate technical risk into business impact

Your skill-set 

• 7+ years of progressive experience across Security Engineering, AppSec, or Cloud Security, with at least 3 years dedicated to leading, mentoring, and scaling technical teams
• Proven track record of success in high-growth SaaS or technology environments; prior experience navigating the agility and ambiguity of a startup is strongly preferred
• Strong background in security engineering or software development, with ability to be hands-on in technical design and implementation
• Experience with secure system design, cloud platforms, APIs, IAM, logging/monitoring, vulnerability management, and DevSecOps
• Familiarity with GenAI/LLM systems and related risks such as prompt injection, data leakage, and abuse
• Experience with security operations and incident response, and with cloud platforms such as AWS, GCP, Azure etc.
• Experience with security tools including SIEM, Metasploit, Splunk, Wireshark
• Ability to write scripts/code using Python or other scripting languages for automation

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 30 days after 05/05/26.
#LI-Remote

What you’ll do

As the Director, Customer Success, you will lead a blended team responsible for driving customer adoption, value realization, retention, and advocacy across a portfolio of customers. Reporting to the VP, Customer Success, you will translate the broader Customer Success vision into repeatable operating rhythms, strong team execution, and measurable customer outcomes.

You’ll be responsible for leading a frontline team, improving the consistency and scalability of the customer journey, and partnering cross-functionally with Sales, Product, Support, Professional Services and Marketing to help customers realize the full value of Pindrop’s solutions.

You will:

Customer Value Realization & Retention

• Lead a team that is responsible for customer outcomes to drive subscription utilization, use case adoption, business value realization, renewal and upsell partnership with Sales to drive long-term retention and expansion in support of Pindrop’s growth.
• Drive proactive customer engagement strategies that improve product adoption, reduce risk, and strengthen retention across the portfolio.
• Monitor customer health, identify patterns that signal churn or compression risk, and ensure timely mitigation plans are in place.
• Coach the team to develop and execute success plans and ensure sound customer governance motions that produce customer priorities and business outcomes.
• Partner with leadership on renewal readiness, risk reviews, and account planning for Pindrop’s enterprise customers.

Team Leadership & Talent Development

• Hire, lead, and develop a high-performing Customer Success team, including Customer Success Managers and Fraud & Authentication Consultants, with a strong culture of accountability, customer advocacy, and operational excellence.
• Provide coaching, performance management, and career development for team members, helping them grow as trusted advisors to enterprise customers.
• Establish clear expectations, inspect performance against goals, and reinforce best practices across customer engagement, internal collaboration, and executive communication.
• Support the adoption of AI-enabled workflows and tools that increase team efficiency, consistency, and customer impact.

Customer Engagement & Executive Partnership

• Serve as a senior escalation point for customer situations, helping to drive alignment, urgency, and trust during moments of risk or complexity.
• Engage directly with strategic customers and executive stakeholders to strengthen relationships and reinforce business value.
• Ensure the team delivers high-quality business reviews, success plans, governance cadences, and executive-ready communications.
• Partner with the VP, Customer Success on executive sponsorship plans and key account strategies.

Cross-Functional Collaboration

• Work closely with Sales to support expansion planning, renewal readiness, and coordinated account execution.
• Partner with Product and Product Marketing to channel voice-of-customer feedback into roadmap discussions, innovation storytelling, and customer communications.
• Collaborate with Professional Services, Support, and CoE teams to ensure customers receive a coordinated and high-quality experience.
• Help drive internal alignment around customer priorities, escalations, and opportunities to improve the customer lifecycle.

Operational Excellence

• Implement and improve Customer Success processes, playbooks, and operating cadences that create consistency and scale across the team.
• Use tools such as Gainsight, Salesforce, Tableau, Glean, and AI-enabled workflows to drive visibility, prioritization, and execution.
• Build a data-driven management rhythm around customer health, adoption, retention, satisfaction, and team performance.
• Contribute to the evolution of service models and engagement approaches across customer tiers as the business grows.

Who you are

• A customer-centered leader who knows how to turn strategy into consistent execution.
• Skilled at balancing relationship leadership with operational rigor.
• Comfortable working across technical, commercial, and executive audiences.
• Passionate about coaching teams, improving customer outcomes, and scaling best practices.
• Calm under pressure and effective in navigating escalations, ambiguity, and change.

Your skill-set

• 10+ years of experience in Customer Success, Account Management, Customer Experience, or related functions.
• 3+ years of people leadership experience managing Customer Success Managers or similar customer-facing teams.
• Proven success managing or leading teams serving enterprise and strategic accounts.
• Strong track record of improving retention, customer health, adoption, and executive engagement.
• Experience building repeatable processes, playbooks, and operating rhythms in a scaling environment.
• Strong communication and influencing skills with the ability to work effectively across Sales, Product, Engineering, Marketing, Services, and Support.
• Experience with Gainsight, Salesforce, and data/reporting tools; comfort using AI tools to improve team productivity and customer experience.
• Industry experience in security, fraud, call center/CCaaS, identity, or enterprise SaaS preferred.
• Willingness to travel up to 25%.

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence — but that doesn’t stop us from enjoying the journey as a team with fun events, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.

You have the chance to make a meaningful impact at an exciting, cutting-edge technology company. Your leadership will directly influence customer outcomes, team development, and the continued evolution of Pindrop’s Customer Success organization.

Why this internship is different

At Pindrop, you’ll work on real production systems that protect billions of customer interactions from fraud and deepfakes each year. Our platform powers identity verification for major banks, insurers, and healthcare providers—where reliability, security, and scale truly matter.

This internship sits at the intersection of cloud infrastructure, security, and AI. You won’t be working on isolated or “toy” problems—you’ll contribute to systems that operate in real time and directly impact customers. Along the way, you’ll gain hands-on experience with modern DevOps, SRE, and AI-assisted engineering practices used in high-scale environments.

What you’ll do

As a Cloud Engineering Intern, you’ll work alongside experienced engineers to build and improve the infrastructure that powers Pindrop’s real-time fraud detection and authentication systems.

You will:

• Assist in building and improving scalable, secure cloud infrastructure on AWS and/or GCP that supports real-time voice authentication and fraud detection systems
• Contribute to CI/CD pipelines, infrastructure-as-code, and containerized environments (e.g., Terraform, Docker, Kubernetes) to enable reliable deployments
• Help enhance monitoring and observability by working with logs, metrics, and alerting systems to improve system reliability
• Collaborate with engineering teams to troubleshoot issues, implement small features, and improve performance and cost efficiency
• Apply security-minded engineering practices, including safe deployments, secrets management, and least-privilege access
• Use AI-assisted tools (e.g., code generation, log analysis, LLM-based search) to improve debugging, monitoring, and engineering productivity
• Support cloud cost analysis and optimization efforts by identifying inefficiencies and suggesting improvements

Depending on your interests and experience, you may:

• Improve deployment speed by optimizing CI/CD pipelines
• Build dashboards to detect anomalies in real-time systems
• Prototype AI-assisted tools for incident response or debugging
• Reduce cloud costs through usage analysis and automation
• Enhance reliability by improving monitoring, alerting, or failover mechanisms

By the end of the internship, you will:

• Deliver a meaningful improvement, feature, or tool used by the engineering team
• Demonstrate strong fundamentals in cloud infrastructure, debugging, and system reliability
• Present your work and impact to the broader engineering organization
• Gain hands-on experience with production systems at scale

Who you are

• You’re excited about cloud infrastructure, DevOps, or Site Reliability Engineering
• You enjoy debugging systems and digging into logs, metrics, and data to understand issues
• You take initiative and are comfortable working through ambiguity to find solutions
• You communicate clearly about technical problems, progress, and tradeoffs
• You’re collaborative and eager to learn from and contribute to a team
• You’re curious about how AI can improve engineering workflows and systems

Your skill-set

Must-have qualifications:

• Currently pursuing a Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field
• Experience through coursework, projects, or internships in software engineering, cloud infrastructure, or DevOps/SRE
• Familiarity with at least one cloud platform (AWS or GCP)
• Experience with at least one programming or scripting language (e.g., Python, Go, Bash)
• Basic understanding of version control (Git)
• Exposure to containerization or infrastructure-as-code concepts (e.g., Docker, Kubernetes, Terraform)
• Strong problem-solving skills and willingness to learn

Nice-to-have qualifications:

• Experience with CI/CD tools (e.g., GitHub Actions, Jenkins, GitLab CI)
• Familiarity with monitoring/observability tools (e.g., Prometheus, Grafana, CloudWatch)
• Exposure to cloud security concepts (IAM, secrets management, least privilege)
• Experience with AI/ML tools, APIs, or coursework
• Contributions to open-source, hackathons, or technical projects

What’s in it for you

• Hands-on experience working on real production systems at scale
• Mentorship from experienced cloud, DevOps, and SRE engineers
• Exposure to AI-assisted engineering tools and modern infrastructure practices
• A collaborative, remote-first environment with opportunities to connect in person
• The opportunity to make a real impact—and potentially receive a return offer

Our mission

In an era of accelerating fraud, deepfakes, and identity manipulation, Pindrop ensures that every interaction involves the real human and the right human. Your work will directly contribute to protecting enterprises and consumers from fraud and deception.

This position will be posted for 30 days after 4/21/26

#LI-Remote

What you’ll do 

As the Customer Marketing Manager, you will own and scale Pindrop’s customer advocacy, reference, and lifecycle programs to drive retention, expansion, and revenue influence. You’ll sit at the intersection of Marketing, Sales, Customer Success, and Product, transforming customer stories and data into programs that deepen engagement and turn our happiest customers into champions of Pindrop’s solutions.

• Customer advocacy and references: 
• Build and run a structured advocacy program so Sales always has reference customers ready across key segments and accounts
• Maintain a healthy pipeline of case studies, testimonials, and reviews by proactively recruiting and nurturing advocates
• Own the intake-to-fulfillment process for reference requests so Sales gets what they need and customers aren't overasked
• Content: 
• Write and produce customer stories that actually get used: case studies, one-pagers, win stories, video scripts
• Use AI tools to streamline how the team works (content ideation, segmentation, message testing) and document what works so GTM teams can move faster
• Lifecycle and adoption programs: 
• Build campaigns that help customers get more value from Pindrop: onboarding journeys, feature adoption nudges, and lifecycle communications aimed at expansion and retention
• Run the Customer Advisory Board (CAB), bringing together exec-level customers to provide strategic input on product direction and company priorities
• Manage the Executive Sponsorship Program (ESP), pairing Pindrop executives with key accounts to deepen relationships and ensure strategic alignment
• Partner with Customer Success to monitor engagement signals and intervene before customers disengage
• Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback
• Customer events and community:
• Own CFX, Pindrop's annual customer conference: recruit customer speakers, shape the agenda, and drive attendance in partnership with CS and Sales
• Run smaller, recurring touchpoints (webinars, roundtables, advisory sessions) that keep customers engaged between CFX
• Ensure every event surfaces insights that feed back into product and messaging
• Measurement:
• Define KPIs for each program and build dashboards with Marketing Ops/RevOps that track advocacy participation, reference utilization, content consumption, and pipeline influence
• Use AI tools to streamline reporting and surface insights faster
• Insights: 
• Capture the voice of the customer (VoC) and turn those insights into sharper messaging, better enablement, and concrete product feedback
  
  

Who you are

• You move fast and figure things out. When a resource or process doesn't exist, you build it rather than wait for someone else to.
• Sales sees you as a partner, not a support function. You understand what they need to close deals and you make it happen.
• Customers genuinely like working with you. You build real relationships, follow through, and become someone they trust over time.
• You're comfortable with ambiguity and don't need a perfect brief to get started.
• You take ownership seriously. If you said you'd do it, it's done.
• You use AI tools as a force multiplier, not a novelty, and you're always looking for ways to get more done with less friction.
• You bring creative instincts to everything from a case study angle to an event experience, and you know how to make something memorable on a tight timeline.
• You have a startup mentality. You don't say "that's not my job" — you see what needs to get done and you do it.
• You thrive in a flat organization where you have direct access to leadership, real influence over decisions, and no bureaucracy slowing you down.

Your skill-set

Must-have:

• 4+ years in B2B SaaS or enterprise software marketing, with at least 3 focused on customer marketing, advocacy, or lifecycle programs
• A track record of building advocacy programs that moved real metrics — retention, expansion, pipeline, or sales velocity
• Hands-on experience with marketing automation and CRM (Marketo, HubSpot, Salesforce, or similar)Genuine, day-to-day use of generative AI tools (Claude, ChatGPT, Jasper, CopyAI, or similar) to produce better work faster
• Experience running customer communities, user groups, or advisory boardsExperience with advocacy and review platforms (G2, TrustRadius, Influitive, or similar)

Nice to have:

• Background in cybersecurity, fraud, contact center, or AI/ML products and the ability to translate technical complexity into clear customer value
• Familiarity with AI concepts in GTM contexts (personalization, AI agents, LLM-driven workflows)
• Experience planning and executing customer-facing conferences or large-scale events, including speaker management, agenda development, and attendance strategy
• Comfort working with data and analytics tools to measure program performance, build reports, and translate numbers into actionable insights

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One-time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program, including Employee Assistance Program, 24/7 Telemedicine

This position will be posted for 45 days after 3/23/26

Remote

What you’ll do 

As the Strategic Events Marketing Lead, you will own the end-to-end strategy, planning, and execution of Pindrop’s global events portfolio – including industry conferences, trade shows, owned experiences, virtual events, and executive programs – to drive pipeline, accelerate deals, and elevate our brand in the voice security and AI space. You will blend exceptional event strategy and execution with data-driven, AI-enabled marketing to scale impact, improve personalization, and continuously optimize performance.

• Develop and own the integrated event marketing strategy (in-person and virtual) aligned with Pindrop’s go-to-market priorities, target accounts, and revenue goals, partnering closely with Product Marketing, Demand Generation, Brand Marketing, Sales, and Customer Success.
• Lead the planning and execution of Pindrop’s presence at key industry events, trade shows, and partner conferences (e.g., booth strategy, sponsorships, speaking opportunities, executive programs, customer meetings), ensuring cohesive brand storytelling and measurable business outcomes.
• Design and execute Pindrop-owned events and experiences (executive roundtables, field events, roadshows, workshops, webinars) that engage target personas, create differentiated value, and showcase Pindrop’s voice security and AI innovation.
• Integrate AI and automation across the event lifecycle to increase efficiency and impact, including:
• Using AI tools for audience research, persona insights, and account prioritization.
• Leveraging AI for content ideation, personalization, and localization (e.g., invitations, landing pages, nurture sequences, event scripts), always with strong human review and brand oversight.
• Applying AI-driven analytics to forecast attendance, score engagement, and predict pipeline impact to guide event selection and investment.
• Partner with Marketing Operations and Sales Operations to define event KPIs, build reporting dashboards, and implement AI-enriched attribution models that connect events to pipeline, revenue, and expansion.
• Own the event calendar, budget, and resourcing for all field and event marketing initiatives; prioritize programs based on data, AI-driven insights, and GTM needs, and ensure on-time, on-budget delivery.
• Build and manage relationships with key external partners (event organizers, agencies, production vendors, design and A/V partners, AI-enabled event platforms) to enhance the attendee experience and operational efficiency.
• Drive pre-, during-, and post-event integrated campaigns in partnership with Demand Generation:
  • Pre-event: AI-informed audience segmentation, invite strategy, and multi-channel promotion to maximize registrations, meetings, and awareness.
  • At-event: Coordinated onsite experience, speaking engagements, demos, and customer storytelling that highlight Pindrop’s AI and voice security leadership.
  • Post-event: AI-optimized follow-up workflows, content repurposing, and nurture programs tailored to engagement level, persona, and buying stage.

•  
• Act as a subject matter expert and internal champion for the effective use of generative AI in event marketing, including training and upskilling the broader marketing team on best practices, prompt design, experimentation, and responsible use.
• Collaborate with Product, Product Marketing, and Sales to translate complex technical capabilities (e.g., voice AI, fraud detection, authentication) into compelling event narratives, demonstrations, and experiences that resonate with executive and practitioner audiences.
• Continuously test and innovate with new formats (hybrid events, interactive demos, digital experiences) and AI-powered tools (chatbots, recommendation engines, real-time content personalization) to differentiate Pindrop at every touchpoint.
• Establish scalable event playbooks, processes, and templates (including AI-assisted workflows) that can be replicated across regions, segments, and partner programs.
  
  

Who you are

• You are a strategic event marketer who understands how to turn experiences into pipeline and revenue, not just registrations and booth traffic.
• You are data and outcome-driven, comfortable using analytics and AI-enhanced insights to decide where to invest, what to test, and how to improve.
• You are obsessed with your audience. You design events and experiences around the needs, behaviors, and motivations of decision-makers and influencers in complex B2B buying cycles.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution.
• You are resourceful, excited to uncover innovative solutions, including AI tools and workflows, and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees.”

Your skill-set

Must-have:

• 10+ years of B2B marketing experience with a strong focus on field marketing and/or event marketing, including ownership of large industry trade shows and executive-level programs.
• Demonstrated success building integrated event strategies that directly support pipeline creation, deal acceleration, and customer expansion in a complex, enterprise, or mid-market environment.
• Hands-on experience using marketing automation, CRM, and event platforms (e.g., Marketo, HubSpot, Salesforce, Splash, Cvent, or similar) to plan, execute, and measure event programs.
• Proven ability to use AI/ML-powered marketing tools (e.g., AI features within marketing automation/CRM, AI content tools, AI analytics platforms)
• Personalize messaging and content at scale while maintaining brand quality.Analyze and forecast event performance and ROI.Automate and optimize workflows across pre-, during-, and post-event stages.
• Strong understanding of generative AI concepts and practical marketing applications (prompting, content generation, summarization, clustering, etc.), with a track record of using gen AI in a responsible, human-in-the-loop way for campaigns or events.
• Excellent project management skills: able to manage multiple concurrent events and stakeholders, with strong attention to detail and execution.
• Exceptional communication and collaboration skills, with experience partnering closely with Sales, Product Marketing, and senior leaders.Ability to travel for key events as needed.

Nice to have:

• Experience in cybersecurity, fraud prevention, authentication, contact centers, or voice/AI technology.
• Experience designing or managing AI-powered event experiences, such as:Chatbots for attendee FAQs or lead capture.
• AI-driven content or session recommendations.
• Real-time sentiment and engagement analytics to adjust programming on the fly.
• Familiarity with data visualization tools and/or AI-enhanced analytics in marketing reporting.
• Experience mentoring or leading junior marketers, agencies, or cross-functional “tiger teams” for major events.
• Exposure to account-based marketing (ABM) and how events support ABM motions, particularly with AI-assisted account insights and targeting.
  
  

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This role will be posted for up to 45 days from March 31, 2026. 

Solutions Engineer

US Remote

What you’ll do

• Lead the technical sales cycle in partnership with Account Executives, owning technical discovery, solution alignment, and demonstration strategy to drive technical wins across complex enterprise opportunities.
• Drive deep discovery engagements with prospects to uncover root business challenges, fraud risks, success criteria, and technical requirements, and translate those insights into tailored demonstrations that connect technical capabilities to measurable business outcomes.
• Design and deliver compelling, story-driven product demonstrations that align to industry-specific challenges (e.g., fraud prevention, contact center optimization, authentication) and clearly differentiate Pindrop’s value.
• Act as a trusted technical advisor to customers, guiding them through problem definition, solution design, and decision-making using a consultative, hypothesis-driven approach.
• Lead proof-of-value (POV) engagements that validate technical fit, quantify business impact, and align with customer-defined success criteria.
• Translate technical capabilities into clear business outcomes, building ROI-driven narratives that articulate value across fraud reduction, operational efficiency, and customer experience.
• Engage and influence cross-functional stakeholders, including fraud leaders, contact center operations, IT, security, and executive sponsors, to align technical solutions with strategic business priorities.
• Partner closely with Professional Services and Customer Success to ensure a seamless transition from pre-sales validation to implementation, including contributing to Statements of Work (SOWs) and technical documentation.
• Develop and deliver technical presentations that clearly communicate solution architecture, integration approaches (including APIs), and deployment considerations within complex enterprise environments.
• Maintain deep expertise in Pindrop’s solutions and the broader market landscape, including emerging fraud trends, competitive positioning, and contact center technologies.
• Collaborate with Account Executives on account strategy and deal execution, contributing to qualification, technical win criteria, and accurate forecasting of opportunities within Salesforce.
• Support and lead responses to RFP/RFI/RFQ and security questionnaires, clearly articulating differentiated technical value and coordinating with cross-functional teams (e.g., product, security, legal) to deliver accurate and compelling submissions.
• Represent Pindrop externally through customer meetings, executive briefings, conferences, and industry events, reinforcing thought leadership in fraud prevention and identity security.

Who you are

• You build and maintain trust with internal and external stakeholders and understand when to lead from the front versus support from behind the scenes.

• You are tenacious and resourceful; you challenge the status quo with a “why not?” mindset grounded in curiosity and determination.

• You are passionate about working in an early-stage, high-growth environment and bring a strong growth mindset to your work.

• You combine strong business and technical acumen and can clearly articulate solution value propositions to both technical and non-technical audiences.

• You are strategic by nature and remain resilient in the face of challenges, change, and ambiguity.

• You maintain an optimistic, solutions-oriented outlook and focus on turning problems into opportunities while being innovative and proactive in uncovering and implementing new approaches that drive measurable results.

• You take ownership, follow through on commitments, and consistently under-promise and over-deliver.

• You are nimble and adaptable as priorities evolve while maintaining a clear view of long-term objectives.

• Nice to Have: Experience in healthcare or healthcare contact center environments, including familiarity with regulatory considerations (e.g., HIPAA) and patient engagement workflows.

Your skill-set

• 7+ years of sales engineering experience, including successfully supporting and influencing $1M+ deals.

• Proven track record of consultative selling in very large, complex enterprise engagements.

• Excellent presentation and communication skills, with strong executive presence and confidence.

• Deep technical background with specific experience in contact center technologies in large enterprises across banking, brokerage, insurance, and retail sectors.

• Strong understanding of APIs and integration patterns.

• Experience with contact center solutions, including voice network design, authentication, workforce management (WFM), call recording, fraud management, and enterprise speech processing solutions.

• Demonstrated ability to thrive in a fast-paced, dynamic environment and creatively solve complex technical challenges.

• Proven success working on remote teams and fostering a highly collaborative environment.

• A self-starter mindset with the ability to drive toward objectives while managing multiple competing priorities and deadlines.

• Fearless yet thoughtful communicator; clear, transparent, curious, open-minded, and persistent.

What’s in it for you

As a Pindropper, you will join a rapidly growing company committed to making technology more human through the power of voice. You will work alongside talented, mission-driven colleagues who are passionate about excellence and also value the journey.

We foster connection and balance with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our work seriously, we also prioritize rest with Unlimited PTO.

What we offer

As part of Pindrop, you will have a direct impact on our growing portfolio of products and on the future of security in the voice-driven economy. We hire great people and take care of them. Here is a snapshot of what we offer:

• Competitive compensation, including equity for all employees

• Unlimited Paid Time Off (PTO)

• Generous health and welfare plans, including one employer-paid “employee-only” plan

• Best-in-class Health Savings Account (HSA) employer contribution, affordable vision and dental plans for you and your family

• Employer-provided life and disability coverage with additional supplemental options

• Paid Parental Leave – equal for all parents, including birth, adoptive, and foster parents

• One year of diaper delivery for your newest family addition – our way of welcoming new Pindroplets

• Identity protection through Norton LifeLock

• Recurring monthly phone and internet allowance

• One-time home office allowance

• Remote-first environment with meaningful flexibility in your day

• Company holidays

• Annual professional development and learning benefit

• Your choice of Apple MacBook Pro

• Retirement plan with competitive 401(k) match

• Wellness Program including Employee Assistance Program and 24/7 telemedicine

This position will be posted for 45 days after 3/27/26

What you’ll do

As VP, Revenue Operations, you are the strategic architect of Pindrop's GTM engine — and a genuine AI-forward leader who sees intelligent automation and machine learning not as tools, but as a fundamental operating advantage. You will build and scale the RevOps function from the ground up — establishing foundational processes, team structure, and systems across Sales, Marketing, and Client Services, with AI embedded into how the function operates from day one. You will eliminate silos, modernize the tech stack, and drive predictable, scalable revenue growth through rigorous forecasting, data-driven process design, and deep partnership with the Business Intelligence and Strategic Finance teams. This role sits at the intersection of RevOps execution, GTM strategy, and business analytics. It is a senior, hands-on leadership role responsible for owning revenue data and truth, improving forecast and pipeline predictability, and establishing an AI-augmented operating cadence that enables the business to scale with clarity, speed, and confidence.

GTM Operations — Revenue Strategy & Execution

• Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion.

• Own pipeline health, forecast accuracy, and stage consistency across the full funnel—from first touch to renewal.

• Lead revenue forecasting, scenario planning, and performance analysis—moving Pindrop from gut-feel to model-driven predictability, with high-accuracy pipeline visibility delivered to the ELT and board.

• Improve conversion rates, stage velocity, and execution discipline through data-driven insights and structured operating cadences.

• Align GTM teams around a single source of truth – ensuring Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations.

• Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers across all GTM functions.

• Support weekly, monthly, and quarterly GTM operating cadences—partnering with functional leaders to improve accountability and execution consistency.

• Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health—proactively surfacing risks and opportunities before they become problems.

• Analyze activity-to-output relationships to improve rep and CSM productivity; support territory design, capacity planning, and compensation model inputs.

• Design and manage sales quota frameworks that align field incentives with company ARR goals, including territory design and SPIF management.

• Lead weekly, monthly, and quarterly revenue forecasting processes, delivering high-accuracy pipeline visibility to the ELT and board—moving Pindrop from gut-feel to model-driven predictability.

• Build and own the sales methodology and enablement framework, partnering with Sales Leadership to optimize the “Path to Productivity” for Account Executives and accelerate ramp time.

• Instrument deal velocity, win/loss analysis, and stage conversion metrics to surface actionable insights that improve close rates and shorten sales cycles.

• Own the Lead-to-Opportunity flow, ensuring clean handoffs, high conversion rates, and full attribution across channels from first touch to closed-won.

• Build and maintain marketing attribution models that connect spend to pipeline and LTV, giving leadership clarity on which channels drive the highest-quality revenue.

• Govern CRM and MAP (Marketing Automation Platform) data integrity, enabling targeted, segmented outreach and accurate funnel reporting.

• Partner with Demand Generation and Marketing leadership to build a self-serve analytics layer that reduces time-to-insight for campaign performance decisions.

• Partner with Product, Finance, and Sales to align pricing structures, packaging decisions, and commercial terms across customer segments.

• Serve as the operational bridge between pricing strategy and field execution—ensuring consistency from quote to contract.

GTM Systems, BI Partnership & AI-Forward Operations

• Act as System Owner for the integrated GTM tech stack (Salesforce, HubSpot, Gainsight, Clari, Outreach, or equivalents)—rationalizing, modernizing, and integrating tools into a single source of truth.

• Partner closely with the BI function to define GTM data standards, co-own the revenue analytics roadmap, and ensure dashboards and reporting infrastructure meet the needs of Sales, Marketing, and CS leadership.

• Champion an AI-native operating model—evaluating and deploying AI-assisted forecasting, workflow automation, and intelligent alerting across the GTM stack to increase velocity and reduce manual overhead.

• Continuously identify friction points in the customer journey and implement automated, scalable solutions to increase organizational throughput.

Team Leadership & Organizational Development

• Recruit, hire, and develop a high-performing RevOps team across Sales Ops, Marketing Ops, and CS Ops—defining team structure, swim lanes, and roles as the function scales.

• Serve as a player-coach in the near-term: set the strategic vision while rolling up your sleeves to execute during the build phase.

• Foster a culture of accountability, continuous improvement, and data-driven decision-making—modeling the operating standards you expect from the team.

• Act as a key advisor and thought partner to the CRO, CMO, and CSO, translating complex data into clear, executive-ready recommendations.

Who you are

The right person for this role brings a rare combination of strategic horsepower and operational discipline. You are:

• A systems thinker who sees the entire GTM motion as an integrated machine—and instinctively knows which levers to pull to improve throughput, predictability, and efficiency.

• An AI-forward operator who is already experimenting with AI tools to automate workflows, accelerate analysis, and improve decision quality—and who wants to build that culture on your team.

• An individual that has a bias toward speed and pragmatic sequencing. You hold a high bar without letting perfectionism slow the team down.

• Cross-functional leadership. You align sales, marketing, CS, & product, around a shared data strategy through influence, not authority.

• Executive-level communication. You tell a crisp, compelling story with data to any audience — from an analyst to a board member.

• A track record of hiring, developing, and retaining exceptional talent — including leaders who go on to outgrow you.

Your skill-set

• 12+ years of progressive RevOps or Sales Ops experience, with at least 3 years in a senior leadership role; demonstrated success building or scaling a RevOps function in a B2B SaaS environment.

• Deep Salesforce expertise (admin-level or above), with hands-on experience across adjacent GTM tools (Clari, Gainsight, HubSpot, Outreach, or equivalents) and a track record of rationalizing and integrating tech stacks.

• Proven ability to own and continuously improve revenue forecasting processes, delivering high-accuracy pipeline visibility to ELT and board-level audiences.

• Familiarity with BI tooling and modern data infrastructure (Tableau, Looker, dbt, Snowflake, or equivalents) and experience partnering with analytics engineering or BI teams to define GTM data standards.

• Track record of leading RevOps through a company scaling event—Series C+, PE-backed growth, or pre-IPO—where you helped build the operating infrastructure for the next phase.

• Hands-on experience with AI-assisted GTM tools (AI forecasting, revenue intelligence, automated pipeline hygiene) and genuine curiosity about how AI will reshape the RevOps function.

• Background in cybersecurity, deepfake detection, AI/ML-driven products, or adjacent enterprise security markets.

What Your First 90 Days Look Like

Within 30 days you will

• Complete a GTM leadership listening tour across Sales, Marketing, Client Services, Finance, and BI — documenting priorities, pain points, and RevOps perceptions from every key stakeholder

• Audit the full SFDC instance — data model, automations, integrations, and technical debt — and deliver a prioritized assessment with severity ratings

• Shadow Deal Desk and SFDC Admin to understand how work actually flows versus how it's documented

• Establish a single source of truth baseline — map every GTM and Finance dashboard, flag data conflicts, and identify which metrics are trusted vs. questioned

• Stand up your operating cadence: direct report 1:1s, a CFO touchpoint, and a formal intake process for cross-functional RevOps requests

Within 60 days you will

• Deliver a sequenced SFDC improvement roadmap — milestones, owners, success criteria — aligned with Sales & Marketing leadership

• Complete a CPQ assessment identifying quoting gaps, deal handling failures, and Finance handoff breakdowns, with a prioritized remediation plan

• Co-develop a unified tech stack roadmap with Strategic Finance and BI — near-term priorities locked, long-term architecture aligned — cementing RevOps as the connective tissue across the GTM operating model

• Present a formal findings-and-recommendations package to GTM leadership: audit results, quick wins delivered, KPIs established, 90-day agenda confirmed

• Ship two to three high-impact quick wins in process, data quality, or reporting that build immediate credibility with the GTM team

Within 90 days you will

• Deliver Phase 1 of the SFDC revamp on schedule with measurable data quality and automation improvements and a documented before/after baseline

• Drive CPQ improvements that reduce deal desk cycle time and Finance correction rates — with hard metrics to prove it

• Run a GTM alignment workshop to gain leadership consensus on must-have vs. backlog RevOps initiatives and produce a co-owned 6-month roadmap

• Operate the full RevOps function independently — forecast calls, board reporting, deal desk approvals, and cross-functional governance — with no handoff dependencies remaining

• Activate at least one AI-powered workflow in production with a documented baseline and measurable business impact

What’s in it for you

This is a career-defining opportunity for a RevOps leader who wants to do the most meaningful work of their career—at a company where the product genuinely matters.

Pindrop sits at the intersection of two of the most consequential technology trends of our era: the explosion of AI-generated voice & video creating more challenging deepfake fraud, and the enterprise demand for real-time identity trust. Our mission is simple and urgent—use good AI to combat bad AI. Fraud is one of the most pervasive threats facing enterprises today, and the rapid advancement of generative AI has made it exponentially worse. 

Pindrop exists to restore trust. The GTM function you will build directly determines how fast we can bring that technology to the enterprises who need it most.

You will have a seat at the table—not just access to it. This role reports to the SVP, Strategic Finance & Revenue Operations, who operates as a key member of the company's executive leadership structure. You will advise the CRO, CMO, and CSO, and you will have direct influence over Pindrop's path to scalable, predictable revenue.

You will own the GTM intelligence layer. This is not a supporting role—you will be the architect and steward of Pindrop's single source of truth for all go-to-market data, building a unified intelligence window that the entire company can leverage. You will institute a culture of data democratization, empowering leaders across functions to make faster, more confident decisions. The mandate is to modernize: bring agility, innovation, and a bias for action into how Pindrop operates—replacing legacy processes with a GTM engine built for scale.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.

• Remote-first environment - giving you flexibility and autonomy in how you structure your day.

• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.

• Unlimited Paid Time Off (PTO)

• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!

• Best-in-class Health Savings Account (HSA) employer contribution

• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.

• Paid Parental Leave - Including birth, adoptive & foster parents

• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!

• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.

• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.

• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.