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Peak Credit Union

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Branch Coverage Manager

Peak Credit Union

Olympia, WA Retail Delivery 1d ago

Financial Solutions Guide 2 (Teller/Loan Officer)

Peak Credit Union

Olympia, WA Olympia Branch 1w ago

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Branch Coverage Manager

Peak Credit Union · Olympia, WA

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Retail Delivery Olympia Posted May 8, 2026

To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!

Applicants are encouraged to apply by May 13, 2026, at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You will Work:

Office/workspace location will depend on the employee’s location. The role will cover the branches and areas throughout Washington. Travel will cover counties from Thurston, Pierce, Lewis, Clark and Grays Harbor.
Travel is required.

Pay Range: The target annual pay range for this position is $93,456 - $106,200. The full annual pay range is $84,960 - $127,440.

We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position provides leadership, operational oversight, and hands-on support to branches and departments across Peak’s footprint. Ensures continuity of operations during staffing shortages, branch transitions, and other operational needs. Leads the Branch Coverage Team, supports branch leadership, and maintains consistent service, risk management, and member experience standards.

What You’ll Do:

Leads and manages the Branch Coverage Team, including scheduling, development, and active performance management.
Provides timely feedback, coaching, and guidance to team members across the branch network.
Models Peak leadership behaviors and core values in all interactions with staff, members, and community partners.
Provides on-site and remote leadership support to branches as needed, including opening and closing branches.
Maintains readiness to step into frontline or leadership roles to ensure uninterrupted branch operations.
Ensures branches adhere to required operational processes, internal controls, and risk management standards.
Supports consistent, high-quality member service during periods of staffing or leadership disruption.
Supports and implements training related to products, services, sales, and frontline processes.
Maintains current knowledge of products, services, systems, and frontline procedures.
Reinforces service standards, sales expectations, and operational consistency across locations.
Inspires and leads teams through change, staffing challenges, and organizational transitions.
Attracts, develops, coaches, and retains a high-performing Coverage Team.
All other duties as assigned.

When You'll Be Working: 40 hours per week. Work hours align with branch operating hours (Monday–Saturday). The role requires travel, including longer distances, which may involve early morning departures or late evening returns.

Qualifications:

Minimum of five (5) years of experience in a retail banking management or leadership role, with demonstrated progression and increasing levels of responsibility.

Bonus Points If You Have:

Previous experience in a credit union.
Bachelor’s Degree in Finance or related field of study.

What You’ll Bring:

Ability to coach, teach, and hold staff accountable to behavior and process expectations.
Ability to inspire and successfully lead teams through change.
Knowledge of operations to coordinate the daily functioning of the facility and to resolve employee and member problems.
Complete familiarity with credit unions' savings, checking, and lending policies and guidelines, as well as specific loan programs, qualifications, insurance, etc., to provide full savings and loan services.
Ability to relate management goals and objectives to budgets and action plans, focusing on increasing profitability while maintaining superior member service.
Ability to train, motivate, and supervise employees, and to maintain an effective schedule of workflow within the branch.
Ability to cope with pressure resulting from meeting schedules, supervising employees, and dealing with impatient, irate members.
Ability to exercise discretion and independent judgment in interpreting policies and procedures, making exceptions as required.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.

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Financial Solutions Guide 2 (Teller/Loan Officer)

Peak Credit Union · Olympia, WA

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Olympia Branch Olympia Posted Apr 28, 2026

Applicants are encouraged to apply by May 4th, 2026 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.

Where You Will Work: Olympia Branch: 1020 5th Avenue Southeast Olympia, Washington 98501 (Branches). Travel is required for this position.

Pay Range: The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.70 - $28.04

We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position embodies Peak Credit Union’s mission and values by delivering exceptional service, building trusted relationships, and providing personalized financial solutions that empower members to achieve their goals. Through consultative guidance, accurate transactions, and thoughtful problem resolution, this role strengthens Peak’s vision to create financially secure, empowered communities. Rooted in authenticity, boldness, collaboration, dignity, and empathy, the Financial Solutions Guide 2 advances Peak’s purpose of expanding access to financial empowerment and independence, ensuring operational excellence and consistent service across the branch network.

What You’ll Do:

Engages members warmly and professionally, creating an environment that supports meaningful conversations and proactive discovery of financial needs.
Develops and deepens member relationships by confidently uncovering needs, presenting tailored solutions, and originating or referring products across the full suite of Peak offerings, including consumer loans, specialty accounts, protection products, and advanced digital tools. Consistently meets or exceeds assigned sales and production goals, demonstrating strong consultative selling, follow-through, and closing skills.
Provides advanced financial guidance and empathetic problem-solving, ensuring each interaction results in improved financial confidence and expanded relationship opportunities, not only resolving concerns but actively identifying ways to add value and grow the member relationship.
Ensures precise execution of cash handling, vault operations, and transaction processing.
Executes complex account openings, loan applications, underwriting support, and account maintenance with accuracy and care, while positioning complementary products that align with member goals and long-term financial well-being.
Cultivates long-term member relationships through repeated follow-up, outreach, and intentional relationship management, ensuring members feel seen, supported, and guided toward responsible financial decisions.
Provides expert support in designated areas such as consumer lending, account portfolio growth, or business development, leveraging sales acumen and product expertise to advance branch performance.
Maintains accurate notes on all interactions, applications, and follow-ups to ensure continuity of care, support sales tracking, and enable relationship-building across multiple channels.
Partners with branch leadership to support escalations, team coaching moments, cross training, and branch-wide sales initiatives, helping elevate overall sales culture and performance.
Demonstrates professionalism through ongoing skill development, active participation in training and promotional initiatives, and engagement in community events, continuously building sales capability and product mastery to support personal and branch success.
All other duties as assigned.

When You'll Be Working: Monday- Friday: 8:45am - 5:45pm and rotating Saturdays: 9:15am - 1:45pm. Full-time 40 Hours a week.

Qualifications:

Minimum two (2) years of experience in retail banking, customer service, or financial services.

Bonus Points If You Have:

Bilingual skills preferred.
FiCEP, Financial Counseling Certification

What You’ll Bring:

Ability to perform in an environment with frequent changes and competing demands.
Strong communication skills with the ability to engage members and build trust.
Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.
Ability to problem solve and make decisions relevant to the role and experience.
Ability to embrace and promote a positive, collaborative work environment.
Ability to role model our core values.
Maintain confidentiality with minimal supervision.

Total Rewards:

Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information on E-Verify, please click here: E-Verify Participation Poster English and Spanish

For more information on Right to Work, please click here: Right to Work

Equal Opportunity Employer Veterans/Disabled

Equal Opportunity is the Law Posting

Pay Transparency Nondiscrimination Posting

Ready to apply?

Apply to Peak Credit Union

Peak Credit Union

View all jobs →