WHO WE ARE

Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system.

Founded based on a transformative technology invented at the University of Washington, Parse has raised over $100 million and is used by over 3,000 labs across the world. Our growing portfolio of products includes Evercode Whole Transcriptome, Evercode TCR, BCR, Gene Capture, and a software tool for data analysis.

Parse Biosciences is based in Seattle, Washington's vibrant South Lake Union district, where we recently opened a 34,000 square foot headquarters and state-of-the-art laboratory.

THE POSITION

As a Technical Application Scientist (TAS) you will be a central influence in delivering a world-class customer experience with a focus on technical troubleshooting and general platform inquiries. As a key member of the Application Support Team, you will assist in the development and continuous improvement of commercial processes and strive to ensure customer success. In this role you will work cross-functionally with several internal teams, including the Field Application Scientists (FAS), Bioinformatics Application Scientists (BAS), Research & Development, Sales, and Marketing teams to ensure customer outreach is conducted in a cohesive and expeditious manner.

IN THIS POSITION, YOU WILL:

• Work within the global Application Support team to provide direct support to customer inquiries and global distributors to include, but not limited to, product information and troubleshooting.
• Log, manage, and report customer support inquiries through multiple channels (CRM, support platforms, email)
• Escalate and resolve customer troubleshooting cases to quickly provide solutions for partners in Field Application, R&D, Product Management, Manufacturing, and Sales as needed
• Be the Voice of the Customer (VOC) and distill, quantify, and actively represent customer feedback to internal teams, using your “customer perspective” to advocate for the user experience
• Lead in-house and virtual technical product trainings for the Sales and Support teams
• Create educational and instructional content for customers and internal stakeholders
• Stay up to date in the rapidly evolving field of single-cell genomics and relay observations of market shifts to leadership

FOR THIS POSITION, WE LOOK FOR

• Minimum of a BA/BS in Chemistry, Biochemistry, Molecular Biology or Genetics
• Minimum of one (1) year of experience in a customer-facing role supporting genomics products
• Experience with next-generation sequencing platforms and library preparation, cell culture, RNA-Seq
• A proactive and collaborative approach to problem solving
• Outstanding communication skills, written and verbal, as well as excellent interpersonal skills
• Someone who works well in a fast-paced, dynamic environment
• Proficiency with MS Office and Google Suite (Mail, Calendar), CRM (e.g. Hubspot, Salesforce), and ideally Monday.com (or similar for project management)
• Knowledge of gene expression data analysis, analysis tools, basic command line knowledge is highly desired

JOB CONDITIONS

• This position is home office based and will require a reliable internet connection and suitable workspace to fulfill job duties effectively. 
• Regular communication and collaboration with customers and team members will occur virtually through zoom meetings, instant messaging, and email. 
• Travel requirements: This position may include travel on occasion to attend conferences and meetings or training at the company headquarters in Seattle. 
• This position requires extensive computer time.
• You must be able to work in and around a laboratory environment (when needed for trainings in HQ)

Parse Biosciences is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected by federal, state, or local law.

As part of our commitment to fairness and inclusion, we do not use artificial intelligence or automated systems to screen job applications. Every application is reviewed by a member of our hiring team to ensure that hiring decisions are made thoughtfully and equitably.

#LI-Remote

WHO WE ARE

Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system.

Founded based on a transformative technology invented at the University of Washington, Parse has raised over $100 million and is used by over 3,000 labs across the world. Our growing portfolio of products includes Evercode Whole Transcriptome, Evercode TCR, BCR, Gene Capture, and a software tool for data analysis.

Parse Biosciences is based in Seattle, Washington's vibrant South Lake Union district, where we recently opened a 34,000 square foot headquarters and state-of-the-art laboratory.

THE POSITION

As a field application scientist at Parse Biosciences, you will act as the scientific liaison between the company and our customers. You will build long lasting relationships with researchers working at the cutting edge of biology in fields including neuroscience, immunology, development, and more. As a solutions provider, we partner with our customers to ensure they’re not only generating high quality data, but also designing their experiments in a way that will answer the questions they are asking and achieve the goals of their studies.

Parse offers the most scalable and flexible single cell sequencing solution on the market. Researchers are looking for guidance on how to best use our kits in order to accelerate their biological discovery. You will be responsible for working with various research groups to make sure they are educated on how our kits work, support them as they conduct the full workflow, and be available for follow up technical questions that may be asked.

In addition to customer facing discussions, you will also be responsible for communicating customer feedback to internal product teams to ensure we continue to build solutions best suited for our customers. You may also contribute to scientific presentations for technical demonstrations.

TERRITORY AND TRAVEL

The primary territory for this position includes Central and Northern Germany, as well as, Benelux. You can expect to be on site with customers approximately 50% of the time, and on site in our Seattle HQ 1 to 2 times per year. You will work closely with your customers to determine the optimal training format which can be virtual or on site with a duration of 1 to 3 days. Partnering with the Technical Sales Manager for your territory, you will have a great deal of control over your schedule and can organize your travel in a way that best suits you and your customers' goals.

IN THIS POSITION, YOU WILL

• Proactively communicate with customers to understand the goals and needs of their projects
• Provide technical guidance to customers on single cell experimental design
• Train and support new customers to ensure protocols are understood and followed properly
• Participate in pre- and post-sales activities to drive product adoption and revenue, strategically with your regional sales partners.  To include, but not limited to, delivering technical seminars/webinars, product workshops, and nurturing key accounts 
• Perform troubleshooting and provide assistance on customer experiments
• Work closely with product teams and contribute to customer facing technical documentation
• Collect feedback from current customers and communicate to product teams and management to help guide product development
• Keep up to date on the ever-evolving field of single cell genomics and relay observations of market shifts to management
• Deliver scientific presentations for internal or customer facing events

FOR THIS POSITION, WE LOOK FOR

• Experience in a customer-facing role for genomics products
• Advanced degree in molecular biology, genomics, or a related field or undergraduate degree with relevant experience
• Experience performing next generation sequencing library preparation
• Ability to effectively communicate technical details to a broad scientific audience
• Comfortable in a fast-paced startup environment
• Your residence is currently in Northern or Central Germany, or Benelux
• Be willing and able to travel as outlined above under “Territory and Travel” 
• Experience performing single-cell RNA-seq assays in a laboratory setting preferred
• Experience working with cell culture, tissue dissociation, cell sample preparation preferred
• Experience performing bioinformatic analysis with genomics datasets preferred

JOB CONDITIONS

• This position is home office based and will require a reliable internet connection and suitable workspace to fulfill job duties effectively. 
• Regular communication and collaboration with team members and customers will occur virtually through zoom meetings, instant messaging, and email. 
• Travel requirements: This position includes extensive travel, including customer sites, conferences, and meetings or training at the company headquarters in Seattle. Candidates should have the flexibility to accommodate travel requirements as needed.

 Parse Biosciences is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected by federal, state, or local law.

As part of our commitment to fairness and inclusion, we do not use artificial intelligence or automated systems to screen job applications. Every application is reviewed by a member of our hiring team to ensure that hiring decisions are made thoughtfully and equitably.

 #LI-Remote