About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

As the EMEA Marketing manager focused on our key priority regions UK, DACH and Northern Europe, you will be developing and executing comprehensive regional marketing strategies to achieve business growth, drive pipeline working cross-functionally with global marketing, Sales, and SDR teams. This is an individual contributor role, reporting to the Senior Director, International Marketing.

We are looking for a strategic individual contributor with demonstrated experience in B2B SAAS delivering and executing commercial impact across field marketing, campaign development, and regional/demand marketing and ABM campaigns. Your responsibilities extend to partnering with the local sales team, execute impactful marketing campaigns, and assess campaign effectiveness, ultimately generating pipeline (net new and expansion), enhancing brand awareness, and fostering customer engagement.

Location: This role is based in Ireland or the United Kingdom. Candidates must be located in one of these countries.

What you need to succeed

• Help ideate, build, scale, and support the execution of events - field & partner marketing, industry conferences, ABM activations, and roadshows.
• Lead high-impact multi channel marketing initiatives, including field events, webinars, and sponsorship activations, to generate qualified pipeline (net new and expansion) and drive the conversion or acceleration of targeted accounts.
• Experience working with sales leaders, sales development teams, and other cross-functional partners
• Track and measure the effectiveness of marketing programs using metrics focused on pipeline generation and revenue impact.
• Track and manage the regional field marketing budget for your activities.
• Willingness to travel for events will be required. 30-50% of your time.

What you Bring to the Table

• Fluency in English, plus any other European language is a plus
• 5-7 years of field & partner marketing experience in a high growth enterprise SAAS company.
• A broad set of marketing skills across areas including events, campaigns, digital and demand generation.
• A results and metrics-driven mindset with analytical and problem-solving ability and passion to analyze data and derive actionable insights
• A proven track record of building and nurturing relationships with sales management, sales teams and marketing stakeholders, driving collaborative efforts to achieve shared goals
• The ability to thrive in a dynamic, fast-paced environment, with a results-driven mindset and a passion for driving data-driven success
• The ability to create a comprehensive, strategic regional marketing plan, communicate the plan to get buy-in and build consensus among cross-functional teams
• Experience in Salesforce, Marketo, Asana, 6Sense, Looker is a plus

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Robust Vacation Package with 28 days of Holiday
• Private medical and dental coverage
• Life and Critical illness insurance
• Attractive Workplace Pension scheme
• Access to Employee Resource Platform
• Top-of-line equipment
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io.

To review the Employee and Applicant's Privacy Policy, click here.

Visa Sponsorship is not available at this time.

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

As a Customer Success Manager, you will own a portfolio of high-value customers and be accountable for delivering measurable business outcomes throughout the customer lifecycle. You will drive retention, expansion, and cross-sell within your portfolio, develop and execute strategic account plans, and serve as the primary advocate for your customers and the partners serving them.

You will act as a trusted advisor—aligning customer business and digital objectives with the value of Pantheon’s platform. Leveraging strong relationship management, data insights, and operational rigor, you will guide customers through change, optimize adoption, and ensure long-term commercial success for both the customer and Pantheon.

This role is highly cross-functional: you will work closely with Sales, Marketing, Product, Support, and Services teams to ensure customers receive a consistent, high-quality, and outcome-driven experience.

What You'll Do

Core Responsibilities

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews to drive alignment and achievement of customer objectives.
• Monitor customer health signals, usage data, and sentiment to identify risks, opportunities, and next-best actions proactively.
• Execute lifecycle programs and playbooks that increase adoption, value realization, satisfaction, and retention.
• Maintain accurate documentation of activities, insights, and outcomes within CRM and customer success platforms.

Growth & Expansion Responsibilities

• Own commercial outcomes within your portfolio, ensuring expansion opportunities are identified, prioritized, and executed.
• Use data, product signals, and customer insights to uncover upsell or cross-sell paths that align with customer goals.
• Support both on-cycle and off-cycle renewals with a focus on seamless experience and value reinforcement.

Cross-Functional Collaboration

• Partner with Product and Support teams to address technical needs and to escalate customer insights that inform the roadmap and drive improvements.
• Collaborate with Marketing on campaigns, case studies, and customer advocacy initiatives.
• Work with Operations on customer enablement, education, and digital engagement programs.
• Ensure a frictionless, integrated customer experience by aligning with internal teams to resolve challenges and remove blockers.

Success Metrics

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Customer Satisfaction (CSAT)

What You Bring to the Table

• 5-10 years in Customer Success or a similar commercial, customer-facing enterprise role.
• Demonstrated track record of driving retention, expansion, and cross-sell across complex customer environments.
• Strong communication, executive presence, and negotiation skills.
• Proven ability to build and maintain relationships with senior stakeholders and executives.
• Experience managing the customer lifecycle using CRM and CS platforms (e.g., Salesforce).
• Comfort with data-driven decision-making and account prioritization.
• Highly collaborative mindset with the ability to influence cross-functional teams.

Preferred Experience

• Experience in SaaS, hosting, WebOps, or related technical environments.
• Familiarity with WordPress, Drupal, or similar technologies.
• Understanding of digital engagement automation, customer health scoring, and lifecycle modeling.
• Ability to speak German 

Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

Compensation:

The on-target earnings (OTE) range for this role is as follows:

• United Kingdom: £68,000–85,000 GBP OTE
• Ireland: €74,000–92,500,000 EUR OTE

#LI-Remote

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

About the Role

Pantheon is the world’s leading WebOps platform, delivering SaaS-based website operations for thousands of marketing and development teams around the globe. We help organizations drive growth, improve productivity, and deliver engaging digital experiences. As Pantheon continues to scale globally, our Sales Engineering team plays a critical role in helping customers realize the value of our platform.

We are looking for a Senior Sales Engineer, EMEA to partner with our regional Sales team in driving growth across the region. You’ll lead technical conversations with prospects, showcase the power of Pantheon’s platform, and help developers and marketers create, launch, and manage world-class digital experiences.

Location: This role is based in Dublin or London, with travel across EMEA (30–50%).

What You’ll Do

• Lead technical sales engagements from discovery through close, partnering closely with Account Executives.
• Deliver compelling, tailored product demonstrations that articulate Pantheon’s business and technical value.
• Own the technical win — diagnose challenges, align solutions to customer needs, and remove barriers to adoption.
• Guide prospects through RFPs, RFIs, and security reviews with precision and professionalism.
• Advise customers on best practices for web architecture, workflow, and performance optimization.
• Act as a trusted advisor, shaping long-term customer success and satisfaction.
• Collaborate cross-functionally with Product, Engineering, and Marketing to inform GTM strategy and influence the roadmap.
• Mentor fellow Sales Engineers, contributing to onboarding, enablement, and continuous improvement across the team.
• Represent Pantheon within the broader technical community — contributing to thought leadership and field enablement.
  
  

What You Bring to the Table

• 5+ years in Sales Engineering, Solutions Consulting, or a customer-facing technical role within SaaS or enterprise software.
• Proven ability to drive technical wins and revenue impact in complex, consultative sales cycles.
• Strong technical acumen across modern web infrastructure, CMS, and development workflows (WordPress, Drupal, Next.js, headless).
• Exceptional communication and presentation skills — able to translate technical value for business and technical audiences alike.
• Deep curiosity and a growth mindset; comfortable navigating ambiguity and learning continuously.
• Collaborative, team-first approach with a bias for action and measurable outcomes.
• Based in Dublin or London; willing to travel 30–50% across EMEA.

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Robust Vacation Package with 28 days of Holiday
• Private medical and dental coverage
• Life and Critical illness insurance
• Attractive Workplace Pension scheme
• Access to Employee Resource Platform
• Top-of-line equipment
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io.

To review the Employee and Applicant's Privacy Policy, click here.

Visa Sponsorship is not available at this time.