Pager Health
Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.
Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.
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Nurse Navigator - Remote (Overnight)
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Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.
Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.
This position is for a full-time, remote Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center.
The shift for this role is overnight (10:45pm - 9:45am Eastern Time). 4 days a week (rotating days). Every other weekend required.
An active compact unencumbered RN license is required for this position. We have a variety of shifts available, which will be determined during the interview process. Working every other weekend is required.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication.
Responsibilities for the Triage RN, Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc.
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:
- 2+ years of clinical hospital experience; within the ICU or ER highly preferred
- An active compact unencumbered RN license
- Minimum of Associates Degree in Nursing (ADN)
- Bilingual and able to communicate in both English and Spanish is a major plus
- Ability to give and receive actionable feedback
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- Kind, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $33.00 - $36.00 per hour plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
Ready to apply?
Apply to Pager Health
Bilingual Nurse Navigator
Share this job
Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.
Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.
To be considered for this position, all applicants must submit a resume in English
This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 1+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7.
This person must be based in Puerto Rico, and have an active, unencumbered RN license in Puerto Rico. In addition, licensure in one or more US states is a HUGE plus. This position entails working the 2:00pm - 10:30pm shift, 5 days per week, including alternating weekends.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities for the Triage RN, Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc…
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- Kind, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
- Ability to give and receive actionable feedback
Qualifications:
- 2+ years of clinical hospital experience working as an RN
- An active unencumbered RN license in Puerto Rico
- Minimum of an Associate's Degree in Nursing (ADN)
- Be a permanent resident of Puerto Rico
- Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered
- Prior call center experience strongly preferred
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
Ready to apply?
Apply to Pager Health
Per Diem Nurse Navigator - Remote Puerto Rico
Share this job
Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.
Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.
An active compact unencumbered RN license in Puerto Rico is required for this position. In addition, licensure in one or more US states is HUGE plus.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities for the Per Diem Triage RN, Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc…
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Per Diem Triage RN, Nurse Navigator:
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- Kind, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
- Ability to give and receive actionable feedback
Qualifications:
- 2+ years of clinical hospital experience
- An active unencumbered RN license in Puerto Rico
- Minimum of Associate's Degree in Nursing (ADN)
- Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered
- Prior call center experience strongly preferred
Hourly Pay: $17-$19/ hr
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
Ready to apply?
Apply to Pager Health
Bilingual Care Coordinator (Per Diem) - U.S. Remote
Share this job
Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.
Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.
About You
The Bilingual Care Coordinator is passionate about helping others, demonstrates strong technical proficiency, communicates effectively, and excels at multitasking while adapting quickly in a dynamic environment.
Position Summary
The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey.
As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows.
Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs).
Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM.
Responsibilities
- Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience
- Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey
- Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience
- Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows
- Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience
- Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve
Required Qualifications
- 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
- Strong verbal and written communication skills
- Ability to type 45+ words per minute
- Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools
- Comfortable using multiple technology platforms and systems simultaneously
- Ability to work in a fast-paced, changing environment
- Strong organizational skills and attention to detail
- Ability to recognize when an issue requires escalation
- Strong Critical Thinking Skills
- Demonstrates coachability by receiving and applying feedback constructively to improve performance
- Bilingual fluency in English and Spanish, both written and verbal
Preferred Qualifications
- Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments
- Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role
- Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem
Hourly Pay: $20 - $21/hour
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
Ready to apply?
Apply to Pager Health
Puerto Rico Bilingual Care Coordinator (Per Diem) - Remote
Share this job
Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.
Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.
About You
The Bilingual Care Coordinator is passionate about helping others, demonstrates strong technical proficiency, communicates effectively, and excels at multitasking while adapting quickly in a dynamic environment.
Position Summary
The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey.
As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows.
Candidates must be available for at least 2 weekend shifts per month and some holidays. Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs).
Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM.
Responsibilities
- Provide non-clinical support to patients and members through virtual channels, including messaging, phone, and video, while delivering a high-quality service experience
- Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers throughout the care journey
- Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs and help ensure a seamless patient experience
- Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff in accordance with established workflows
- Troubleshoot real-time technology, access, or service issues that may affect the patient or member experience
- Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve
Required Qualifications
- 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
- Strong verbal and written communication skills
- Ability to type 45+ words per minute
- Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools
- Comfortable using multiple technology platforms and systems simultaneously
- Ability to work in a fast-paced, changing environment
- Strong organizational skills and attention to detail
- Ability to recognize when an issue requires escalation
- Strong Critical Thinking Skills
- Demonstrates coachability by receiving and applying feedback constructively to improve performance
- Bilingual fluency in English and Spanish, both written and verbal
Preferred Qualifications
- Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments
- Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role
- Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem
Hourly Pay: $14 - $15/hour
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
Ready to apply?
Apply to Pager Health
Nurse Navigator - Remote
Share this job
Pager Health℠ is a leading AI-powered care navigation platform empowering health plans to deliver high-engagement and simplified, intelligent health experiences for their members and teams.
Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.
This position is for a full-time, remote Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center.
We currently have 2 openings. 4 days a week (rotating days) for either 7:45a-6:15p EST OR 12:45p-11:15p EST. Every other weekend required.
An active compact unencumbered RN license is required for this position. We have a variety of shifts available, which will be determined during the interview process. Working every other weekend is required.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication.
Responsibilities for the Triage RN, Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc…
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:
- 2+ years of clinical hospital experience; within the ICU or ER highly preferred
- An active compact unencumbered RN license
- Minimum of Associates Degree in Nursing (ADN)
- Bilingual and able to communicate in both English and Spanish is a major plus
- Ability to give and receive actionable feedback
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- Kind, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $33.00 - $36.00 per hour plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information
Ready to apply?
Apply to Pager Health