Position Overview

The Junior CAD Designer is responsible for the creation of mechanical CAD assemblies and 2-D drawings for use by Engineering and Field Service Technicians to identify parts and assemblies within the Tablo family of products.  The Designer works collaboratively with, and under the supervision of, senior R&D, Manufacturing Engineering, and Document Control staff to align Solidworks data with Agile PLM Bills of Materials, create and maintain matching assemblies, drawings and BOMs, and create Engineering Change Orders to release documentation.

Essential Job Functions and Responsibilities

• Creates and/or revises Solidworks assemblies to match released BOMs in Agile, using Solidworks mates between features.
• Creates or imports 3D parts for simple components such as fittings and fasteners. Uses Agile to identify suppliers of components and sources CAD files when available.
• Inspects product samples and creates 3D models of cable harnesses and plumbing to show correct routing within the assemblies.
• Creates full assembly drawings, with exploded views and part identification bubbles that match Agile BOM items.
• Revise and update drawings based on feedback or engineering changes.
• Uses Solidworks Enterprise PDM Vault to Check-out/Check-in all files and control revisions.
• Prepares PDF exports of all drawings created for submission to Engineering Change Orders
• Creates Engineering Change Orders in Agile to release documentation for use.
• Ensure all deliverables meet internal standards and deadlines.
• Proactively seeks out answers to questions and gathers the information necessary to complete tasks.

Required Qualifications  

• 2-4 years experience creating and modifying parts, assemblies, and drawings using SolidWorks.
• Experience creating exploded views, BOMs, and manufacturing-ready documentation.
• Ability to interpret engineering sketches, redlined drawings, specifications, and design intent.
• Ability to adapt to BOM changes that may occur in parallel
• Collaborates with internal teams in the USA and Mexico (R&D, Supply Chain, Manufacturing, Document Control) to ensure alignment.
• Experience in mechanical design and drafting using SolidWorks.
• Experience with SolidWorks PDM or similar data management tools.
• With supervision, has ability to complete assigned tasks and meet project milestones.
• Familiarity with drafting standards and conventions (ANSI/ASME Y14.5)
• Strong technical English language skills, written and verbal

Desired Qualifications .

• 2-4 years’ experience, Associates Degrees, technical training, or equivalent, or college degree in progress
• Experience with Solidworks 2022 or newer, Enterprise PDM, and Cable and Tube Routing package
• Experience with Agile PLM for Change Orders
• Certified Solidworks Design Professional (CSWP)

Position Overview 

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.

Position Overview

An Area Sales Manager is an advanced role responsible for disrupting the dialysis market while selling a clinically and financially superior MedTech solution in Tablo. This requires a number of capabilities including expert-level knowledge in the capital sales process, the ability to build a team of advocates within each facility, strong solution selling skills, the ability to drive change and take control, and enough tenacity to ensure sales objectives are met on a consistent basis. Area Sales Managers are expected to provide an extraordinary degree of strategic discovery, executive engagement, project urgency, and solution selling at all levels of healthcare organizations.

Essential Job Functions and Responsibilities

• The ability to create healthy tension to disrupt status quo.
• Follow a defined and complex sales process with an average sales cycle of 6-9 months.
• Build clinical, financial, technical, and administrative sponsorship through expert industry knowledge and intense customer strategic discovery.
• Build support from Nephrologists and Medical Officers
• Identify key institutions, generate market awareness, and drive sales of the Tablo within an assigned sales territory.
• Overachieve quarterly sales targets.
• Develop expert level knowledge of Dialysis.
• Make the economic case for Tablo through a robust hard dollar ROI.
• Ensure adherence to Company Quality policy.
• Negotiate complex contracts including software and IT provisions, cybersecurity, and business associate agreements.

Required Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum of 5 years sales experience in healthcare capital selling meeting and exceeding budget
• Excellent communication and interpersonal skills

 Desired Qualifications

• 10 years sales experience in selling disruptive MedTech.
• Experience selling Software Analytics and EMR integration.
• Ability to travel up to 75%
• 3 years Sales Leadership experience
• Selling in disruptive environments and influencing behavior change

Salary is $125,000 and the current variable commission at plan is $211,600 (subject to change).

Position Overview 

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.

Position Overview:

The Senior Software Quality Engineer is responsible for performing design assurance activities for new introductions and sustaining of medical device software, with the purpose of supporting the Software R&D, Test and Manufacturing departments. The incumbent for this position will support the Software Development Lifecycle of one or more projects from concept generation through production. This person will work closely with software design, software testing, project management, product management, regulatory, human factors, and manufacturing teams to understand and influence the architecture, requirements, detail design, testing, safety and cybersecurity risk evaluation and deployment of the software designs to the market.

This person must be versatile to support other design assurance activities such as data analysis, problem solving/ failure analysis, full QMS compliance and alignment with the software development practices, Business Process Optimization initiatives and continuous improvement to the Quality Management System. Additionally, this person must be able to perform as a Quality Assurance representative for hardware and disposable-related projects to support system-level reliability improvements when needed. They also help guide and mentor other team members in a collaborative environment.

Essential Job Functions and Responsibilities 

• Work closely with Regulatory, R&D, Test and Manufacturing, to ensure the adoption and use of best practices, Quality tools, and Design Control methodologies
• Support Software Quality Assurance (SQA) strategy and operational execution plans
• Knowledge of and experience in developing and medical devices in conformance with Quality System Regulations, ISO13485, ISO14971, ISO62304 and SW96 requirements.
• Applies knowledge of IEC 62304 to product development and sustaining engineering projects.
• Engage with the development team to align best practices and techniques for automated unit and integration testing.
• Continuously monitor customer feedback and report defects found through defect tracking system, provide necessary information to reproduce the defect to arrive at a solution.
• Serve as primary quality representative on one or more teams and projects for software, hardware, disposables, and system changes.
• Lead / Contribute to all elements of safety and cybersecurity risk management. Assesses risk by facilitating the development of risk management tools and contribute to the completion of the overall product risk management file.
• Support Design Verification and Validation planning & execution, including active cross-functional root cause analysis investigation & resolution activities. Develop and execute system related verification and validation plans and protocols, and test reports for medical and non-medical device software.
• Identify product quality and quality system improvement opportunities and drive procedure updates when required.
• Support departmental effort in CAPA investigation and completion.
• Collect, analyze, trend, and communicate quality data throughout the organization for proper escalation and applicable resolution.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Develop and maintain strong relationships with internal and external stakeholders
• Excellent interpersonal skills
• A self-starter, motivated and able to positively motivate others
• Focused, target driven with a positive, can-do attitude
• Support internal and external audits
• Support additional activities, as assigned

Required Qualifications 

• Bachelor’s degree in Computer or Engineering Science, Electrical or Software Engineering (or similar) is required. Master’s degree preferred.

• Minimum of 5 years of hands-on experience in the Quality Engineering discipline.

• Prior experience in the medical device field is required; preferably experience with Capital Equipment medical devices with embedded software and/or digital health initiatives is required.
• Ability to work effectively in a fast paced and dynamic environment.
• Leadership and interpersonal skills to develop and manage good working relationships with internal departments (manufacturing, receiving, purchasing, product development, and regulatory), contractors, and suppliers.
• Thorough knowledge of FDA Quality System requirements, ISO 13485:2016 (Quality System) requirements, ISO 14971 (Risk Management) requirements, ANSI/ AAMI SW96, Knowledge of Good Manufacturing Practices (GMP) and applicable Quality System Standards.
• Strong written and verbal communication skills.
• Must be able to communicate fluently in both written and spoken English

Desired Qualifications

• A self-starter, motivated and able to positively motivate others.
• Focused, target driven with a positive, can-do attitude.
• Drive to assigned objectives which delivers best practice results, added value and continuous improvements across the business and quality management system.
• Leadership and interpersonal skills to develop and manage good working relationships with internal departments (manufacturing, receiving, purchasing, product development, and regulatory), contractors, and suppliers.

• Certified Quality Engineer a plus.
• Lead Auditor certification a plus.
• Lean Certification a plus.
• Experience with statistical analysis software a plus.

Position Overview 

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.

Position Overview 

We work diligently at Outset to ensure our Tablo™ system delivers the best possible user experience to our customers and you will contribute directly to this mission in your role. We are looking for an experienced Android Software Engineer who is passionate about software engineering and continuing to grow their skills. Ideal candidates must have excellent problem-solving skills, strong organization skills, strong written and verbal communication skills, and a high degree of attention to detail and a proven track record developing or implementing complex native Android applications.

Responsibilities/Functions 

• Collaborate with clinical experts, product managers and UX designers to understand customer requirements and develop best-in-class user experiences for healthcare professionals and home users. 
• Develop and deliver high complexity Android User Interfaces using Java, Kotlin and XML. 
• Participate in requirements definition, software architecture and detailed design, implementation, documentation, and software verification and validation. 
• Integrate Android applications with complex embedded control software over serial and Ethernet interfaces. 
• Define tasks associated with all phases of software development and provide accurate estimates of required effort and project completion dates. 

Required Qualifications

• B.S. in Computer Science/Engineering with 7 years of experience or M.S. in Computer Science/Engineering with 5 years of experience creating complex native Android applications. Strong candidates with less experience or education will be considered. 
• Experience integrating custom graphical and video assets into Android applications..
• Strong understanding of Android layout implementation, including Data Binding. 
• Strong knowledge of Android SDK, different versions of Android.
• Strong understanding of object-oriented design principles. 
• Proficient understanding of code versioning tools, such as Git
• Proficiency in Java, at least 3 years of experience working with complex Java applications. 
• Communicate clearly and effectively both orally and in writing with people having diverse backgrounds of knowledge and experience. 
• Ability to balance multiple concurrent projects and work well with minimal supervision. 
• Advanced English.

Desired Qualifications

• Demonstrated proficiency with Linux operating systems, including experience navigating and manipulating the Linux file system, leveraging command-line utilities and system directories to monitor hardware metrics, perform file system operations, and troubleshoot system performance.
• Experienced in building Android Images (AOSP), applying security patches, and performing custom system-level customizations as needed.
• Deep knowledge of unit and integration testing methodologies and implementations. 
• Experience with testing frameworks like Junit and Espresso.
• Experience in the medical device industry and FDA regulations.
• Experience with dependency injection frameworks, preferably Dagger-Hilt
• Database management, preferably utilizing Room
• Experience with MVVM + Clean architecture
• Experience interfacing with embedded software over serial and Ethernet protocols. 
• Familiarity with/experience in Kotlin. 
• Skills in Python, Groovy, Shell, C/C++.
• Skills in Gradle, Jenkins, Docker.
• Knowledge of UML. 
• Experience with Agile Scrum methodology. 

Position Overview:

The Territory Manager is responsible for supporting the Area Sales Manager in delivering on capital commitments with the sale of Tablo in new and existing locations. The Territory Manager will implement targeted business plans including prospecting greenfield accounts, console expansion in current accounts, relationship development with Nephrologists and generating key stakeholder interest. This role requires strong selling capabilities including knowledge in the capital sales process, the ability to build a team of advocates and enough tenacity to ensure sales objectives are met on a consistent basis. Territory Managers are highly motivated sales professionals who excel in prospecting, generating interest, uncovering sales opportunities, and building relationships.

Essential Job Functions and Responsibilities:

• Implement targeted business plans supporting the Area Sales Manager and console growth
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and Tablo demos.

• Generate key stakeholder interest with Director of Dialysis, Biomed, Purchasing Director, Supply Chain Director, Pharmacy, Director of ICU, Nurse Educators, and Intensivists
• Drive sales activities through multiple stakeholders in non-Tablo, contracted RIDN accounts
• Build interest in Tablo via office visits, LTAC discovery calls, educational dinners, educational symposiums, and fellowship journal clubs
• Responsible for sales activities in new product launches, implementation, and go-lives
• Represent ASM in various sales meetings

• Build support from physicians, clinical staff and administration for Tablo
• Effectively manage transition of initial sale and installation driving procedural volume and growth
• Achieve quarterly sales targets
• Develop expert level knowledge of Dialysis
• Make economic case for Tablo purchase
• Handle communications and administrative follow-up
• Ensure adherence to Company Quality policy

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Minimum of 2 years sales experience preference for experience in healthcare or capital sales
• Excellent communication and interpersonal skills
• Proven successful track record in medical equipment sales
• Ability to travel up to 75%, dependent upon account distribution
• Selling in disruptive environments and influencing behavior change
• Success in introducing new technologies to the market is a plus

Desired Qualifications

• Display enthusiasm, ambition and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task

Position Overview 

The Manager, Field Service reporting to Senior Field Service Leadership, is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis. 

The Field Service team is the face of Outset to our customers.  In addition to delivering exceptional customer experience, the Field Service team is responsible for ensuring that all FSE under their leadership understand all elements of customer account and territory management, which includes but is not limited to installation, repair, ongoing preventative maintenance, inventory management, calibrated tools and in-service support for Outset’s dialysis system. The customer-oriented, hands-on leader will provide best in class support to the customer while effectively managing a team of US-based Field Service Engineers. This role will provide support and guidance to Field Service Engineers customers as well as Field Service Engineers  ensuring customers get ensuring timely and quality resolutions to issues and manage repair escalations ensuring downtime is kept to a minimum.  

This role will interface professionally within Outset including Patient Experience, Escalation Support, Product Support, R&D/Engineering, Supply Planning & Logistics, Sales & Clinical Teams, Customer Staff as well as patients and will be one of the key faces of Outset. They will additionally provide support to Marketing or Sales for seminars, trade shows, and other demonstrations, as necessary. 

Extensive travel within the United States is required to build effective relationships with the service team, Sales and key customer contacts, support repairs, escalations, and/or provide additional training for Outset Field Service Engineers or Customer BioMeds. 

Essential Job Functions 

• Ensures Outset Medical Tablo system SLA adherence & excellent customer experience through service delivery 

• Ensure all FSE’s under their leadership have received and successfully completed the required training and field mentorship to meet and or exceed the stated KPI’s for their position. 

• Oversees work for Field Service Engineers, including functional objectives, regulatory compliance and performance standards aligned with FSE Scorecards 

• Engage (at a minimum) in quarterly field visits to customers with each FSE to provide support, coaching, and oversight. 

• Quantifies the success of Field Service Engineers, partners with direct reports to objectively improve performance  

• Builds effective business relationships with Sales and key customer contacts, ensuring Outset medical delivers an exceptional customer experience 

• Creates projects & programs to drive continuous improvement and increasing knowledge/competence of the workforce 

• Works with leadership to identify and track key performance indicators for the Field Service group – Updating and maintaining FSE Scorecards & Project Execution 

• Strong sense of urgency in the execution of service delivery 

• Excellent communication skills with the ability to interact with customers, patients, and internal personnel 

• Strong Salesforce skills required & deep understanding of Field Service processes, partners with internal stakeholders to improve processes & business systems 

• Responsible for recruiting, hiring and ensuring Field Service Engineers are prepared to attend Tablo training and receive the required training / mentoring when they return to their district as well as procuring tooling and other items needed for the job.  Somewhat repetitive to the 3rd bullet I added, but I think it still works’ 

• Provides on-demand support to Outset Employees and Customers including after-hours phone support, holiday and weekend on-site support as required 

• Provides guidance & professional development to employees 

• Manage and maintain company assets required to perform all necessary job functions 

• Financial oversight of Field Service Organization to include participation and support of: 

• Budget & Forecasting 

• Travel & Expense Oversight & Compliance 

• Hiring & Compensation  

• Asset & inventory management  

• The role is comprised of approximately 80% management responsibilities and up to 20% hands-on field work, depending on operational and customer requirements. 

Mission Critical Competencies: 

1. Customer Focus - Is dedicated, takes ownership and reasonability in meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

1. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.  

1. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis. 

1. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 

1. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions. 

1. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line, employee, and customer-oriented; steadfastly pushes self and others for results. 

1. Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. 

1. Builds Effective Teams - Creating a positive and productive team environment. 

1. Ensures Accountability - Holding oneself and others accountable for commitments and results 

Required Qualifications 

• Bachelor’s degree in engineering (Electrical, Electronics, Mechanical, or Fluidics) preferred, or AS degree with equivalent experience or Equivalent Military Training and Experience. 

• 5+ years of Field Service experience in the Medical Equipment Industry (10+ years without a degree). 

• Management experience with a proven ability to lead teams, develop talent, and achieve business objectives. 

• Strong leadership and mentoring skills. 

• Ability to manage a remote team and coordinate field operations. 

• Excellent communication and customer service skills. 

• Proficiency in Microsoft Office and ERP systems. 

• Valid driver’s license and good driving record. 

• Extensive travel within the United States. May involve semi-annual travel to Mexico. 

• Live in the geographic center of equipment and customer base. 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  I like the qualifier 

• Ability to lift up to 75 lbs. using proper techniques. 

• May require standing, walking, climbing, stooping, kneeling, and crawling. 

• Travel via airplane, train, taxi, car, and other means as needed. 

Desired Qualifications 

• Experience as a Service Manager or Team Lead in a medical device company. 

• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts. 

• Pragmatic, organized and detailed.  Has a big capacity to both think and do, strong on detail and highly organized. 

• Ability to promote ideas persuasively, influence others, and build and maintain effective professional relationships with internal partners and business leaders 

• Excellent computer and technology skills with regards to software applications, Excel, Word, Outlook, Power Point) ERP databases, and technology innovation. 

• Strong organizational and planning skills. 

• Proven ability to act as a customer advocate. 

• Experience with service parts management and inventory procedures. 

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. 

Note: Candidates must be legally authorized to work in the United States.

   Position Overview:

Accountable for implementation, execution, and delivery of training programs aimed at growing revenue and profit for the commercial organization. The Training Manager will report to the Senior Manager, Sales Effectiveness and collaborates closely with sales, marketing, and various cross-functional stakeholder partners to create and deliver training programs that will improve the knowledge and skills of the audience specific to the role. 

Essential Job Functions and Responsibilities:

Training Delivery & Facilitation

• Serve as classroom facilitator for new hire onboarding, product training, and ongoing skill development sessions.
• Execute training at national and regional meetings, virtual sessions, and field- based programs.
• Support the Field Sales Trainer Program by partnering with field trainers to deliver consistent onboarding and skill building sessions, and ensuring content and tools are up to date to enable high quality field-based learning.‑building sessions, and ensuring content and tools are up to date to enable high‑quality field‑based learning.
• Deliver engaging, high-quality instruction using established materials, tools, and learning methodologies.
• Maintain current knowledge of Outset Medical products, with a focus on functionality, workflows, and clinical applications.
• Build a working understanding of sales processes to support realistic, credible training delivery.

Training Content Execution & Maintenance

• Partner with SMEs and Instructional Designer to update, maintain, and refine existing training content to ensure accuracy, relevance, and alignment to product updates and business needs.
• Ensure all training materials, images, and program content accurately reflect current product and commercial processes.
• Contribute feedback and recommendations to program owners on content enhancements or learner experience opportunities.

Program Coordination & Logistics

• Work with Training Coordinator to support the planning and coordination of training sessions, including scheduling, communications, materials preparation, and LMS assignments.
• Track learner participation, assessments, certifications, and training completion using designated tools and systems.
• Support reporting of learner progress, speed-to-competency, and training effectiveness metrics.‑to‑competency, and training effectiveness metrics.
• Identify common learner gaps and share insights with the Senior Manager of Sales Effectiveness and SMEs to drive content/experience improvements.
• Ensure all training activities comply with learning standards, documentation requirements, and established processes.

Qualifications

• Bachelor’s degree preferred; experience in training, sales, or clinical/sales education in medtech, healthcare, or related field. Dialysis experience preferred.
• Strong facilitation and presentation skills with the ability to simplify complex concepts.
• Comfortable managing multiple tasks and deadlines in a fast‑paced environment.
• Ability to collaborate across functions and build strong internal partnerships.
• Strong attention to detail and commitment to accuracy in content and delivery.
• Analytical mindset with the ability to track progress and identify improvement opportunities.
• Experience with LMS platforms, virtual facilitation tools, and standard digital training platforms preferred.

Position Overview:

The Territory Manager is responsible for supporting the Area Sales Manager in delivering on capital commitments with the sale of Tablo in new and existing locations. The Territory Manager will implement targeted business plans including prospecting greenfield accounts, console expansion in current accounts, relationship development with Nephrologists and generating key stakeholder interest. This role requires strong selling capabilities including knowledge in the capital sales process, the ability to build a team of advocates and enough tenacity to ensure sales objectives are met on a consistent basis. Territory Managers are highly motivated sales professionals who excel in prospecting, generating interest, uncovering sales opportunities, and building relationships.

Essential Job Functions and Responsibilities:

• Implement targeted business plans supporting the Area Sales Manager and console growth
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and Tablo demos.

• Generate key stakeholder interest with Director of Dialysis, Biomed, Purchasing Director, Supply Chain Director, Pharmacy, Director of ICU, Nurse Educators, and Intensivists
• Drive sales activities through multiple stakeholders in non-Tablo, contracted RIDN accounts
• Build interest in Tablo via office visits, LTAC discovery calls, educational dinners, educational symposiums, and fellowship journal clubs
• Responsible for sales activities in new product launches, implementation, and go-lives
• Represent ASM in various sales meetings

• Build support from physicians, clinical staff and administration for Tablo
• Effectively manage transition of initial sale and installation driving procedural volume and growth
• Achieve quarterly sales targets
• Develop expert level knowledge of Dialysis
• Make economic case for Tablo purchase
• Handle communications and administrative follow-up
• Ensure adherence to Company Quality policy

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Minimum of 2 years sales experience preference for experience in healthcare or capital sales
• Excellent communication and interpersonal skills
• Proven successful track record in medical equipment sales
• Ability to travel up to 75%, dependent upon account distribution
• Selling in disruptive environments and influencing behavior change
• Success in introducing new technologies to the market is a plus

Desired Qualifications

• Display enthusiasm, ambition and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task

Position Overview:

The Territory Manager is responsible for supporting the Area Sales Manager in delivering on capital commitments with the sale of Tablo in new and existing locations. The Territory Manager will implement targeted business plans including prospecting greenfield accounts, console expansion in current accounts, relationship development with Nephrologists and generating key stakeholder interest. This role requires strong selling capabilities including knowledge in the capital sales process, the ability to build a team of advocates and enough tenacity to ensure sales objectives are met on a consistent basis. Territory Managers are highly motivated sales professionals who excel in prospecting, generating interest, uncovering sales opportunities, and building relationships.

Essential Job Functions and Responsibilities:

• Implement targeted business plans supporting the Area Sales Manager and console growth
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and Tablo demos.

• Generate key stakeholder interest with Director of Dialysis, Biomed, Purchasing Director, Supply Chain Director, Pharmacy, Director of ICU, Nurse Educators, and Intensivists
• Drive sales activities through multiple stakeholders in non-Tablo, contracted RIDN accounts
• Build interest in Tablo via office visits, LTAC discovery calls, educational dinners, educational symposiums, and fellowship journal clubs
• Responsible for sales activities in new product launches, implementation, and go-lives
• Represent ASM in various sales meetings

• Build support from physicians, clinical staff and administration for Tablo
• Effectively manage transition of initial sale and installation driving procedural volume and growth
• Achieve quarterly sales targets
• Develop expert level knowledge of Dialysis
• Make economic case for Tablo purchase
• Handle communications and administrative follow-up
• Ensure adherence to Company Quality policy

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Minimum of 2 years sales experience preference for experience in healthcare or capital sales
• Excellent communication and interpersonal skills
• Proven successful track record in medical equipment sales
• Ability to travel up to 75%, dependent upon account distribution
• Selling in disruptive environments and influencing behavior change
• Success in introducing new technologies to the market is a plus

Desired Qualifications

• Display enthusiasm, ambition and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task

Position Overview:

The Territory Manager is responsible for supporting the Area Sales Manager in delivering on capital commitments with the sale of Tablo in new and existing locations. The Territory Manager will implement targeted business plans including prospecting greenfield accounts, console expansion in current accounts, relationship development with Nephrologists and generating key stakeholder interest. This role requires strong selling capabilities including knowledge in the capital sales process, the ability to build a team of advocates and enough tenacity to ensure sales objectives are met on a consistent basis. Territory Managers are highly motivated sales professionals who excel in prospecting, generating interest, uncovering sales opportunities, and building relationships.

Essential Job Functions and Responsibilities:

• Implement targeted business plans supporting the Area Sales Manager and console growth
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and Tablo demos.

• Generate key stakeholder interest with Director of Dialysis, Biomed, Purchasing Director, Supply Chain Director, Pharmacy, Director of ICU, Nurse Educators, and Intensivists
• Drive sales activities through multiple stakeholders in non-Tablo, contracted RIDN accounts
• Build interest in Tablo via office visits, LTAC discovery calls, educational dinners, educational symposiums, and fellowship journal clubs
• Responsible for sales activities in new product launches, implementation, and go-lives
• Represent ASM in various sales meetings

• Build support from physicians, clinical staff and administration for Tablo
• Effectively manage transition of initial sale and installation driving procedural volume and growth
• Achieve quarterly sales targets
• Develop expert level knowledge of Dialysis
• Make economic case for Tablo purchase
• Handle communications and administrative follow-up
• Ensure adherence to Company Quality policy

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Minimum of 2 years sales experience preference for experience in healthcare or capital sales
• Excellent communication and interpersonal skills
• Proven successful track record in medical equipment sales
• Ability to travel up to 75%, dependent upon account distribution
• Selling in disruptive environments and influencing behavior change
• Success in introducing new technologies to the market is a plus

Desired Qualifications

• Display enthusiasm, ambition and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task

Position Overview:

The Territory Manager is responsible for supporting the Area Sales Manager in delivering on capital commitments with the sale of Tablo in new and existing locations. The Territory Manager will implement targeted business plans including prospecting greenfield accounts, console expansion in current accounts, relationship development with Nephrologists and generating key stakeholder interest. This role requires strong selling capabilities including knowledge in the capital sales process, the ability to build a team of advocates and enough tenacity to ensure sales objectives are met on a consistent basis. Territory Managers are highly motivated sales professionals who excel in prospecting, generating interest, uncovering sales opportunities, and building relationships.

Essential Job Functions and Responsibilities:

• Implement targeted business plans supporting the Area Sales Manager and console growth
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and Tablo demos.

• Generate key stakeholder interest with Director of Dialysis, Biomed, Purchasing Director, Supply Chain Director, Pharmacy, Director of ICU, Nurse Educators, and Intensivists
• Drive sales activities through multiple stakeholders in non-Tablo, contracted RIDN accounts
• Build interest in Tablo via office visits, LTAC discovery calls, educational dinners, educational symposiums, and fellowship journal clubs
• Responsible for sales activities in new product launches, implementation, and go-lives
• Represent ASM in various sales meetings

• Build support from physicians, clinical staff and administration for Tablo
• Effectively manage transition of initial sale and installation driving procedural volume and growth
• Achieve quarterly sales targets
• Develop expert level knowledge of Dialysis
• Make economic case for Tablo purchase
• Handle communications and administrative follow-up
• Ensure adherence to Company Quality policy

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Minimum of 2 years sales experience preference for experience in healthcare or capital sales
• Excellent communication and interpersonal skills
• Proven successful track record in medical equipment sales
• Ability to travel up to 75%, dependent upon account distribution
• Selling in disruptive environments and influencing behavior change
• Success in introducing new technologies to the market is a plus

Desired Qualifications

• Display enthusiasm, ambition and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task

Position Overview

The Market Director role is an advanced Sales Leadership role responsible for leading a Capital Sales Team to disrupt the dialysis market while selling our MedTech solution Tablo.  Market sales director responsibilities include developing key growth sales strategies, tactics, and action plans in all major dialysis markets, Acute, Chronic, and Home. Successful execution of these strategies is required to achieve your financial targets. The Market Director must be able to lead and inspire a time to drive change and take control, and enough tenacity to ensure sales objectives are met on a consistent basis. The Market Director is expected to be able to teach their teams to provide an extraordinary degree of strategic discovery, executive engagement, project urgency, and solution selling at all levels of healthcare organizations. Market sales director duties will include hitting annual targets, building relationships cross-functionally, understanding customer trends and hire, train and develop teams.

Essential Job Functions and Responsibilities

• Hit or exceed annual sales and revenue capital quota within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base in Acute, Chronic and Home market segments
• Develop a strong network of Key Opinion Leaders to promote the rapid adoption of Tablo
• Partner with customers to understand their business needs and objectives
• Understand category-specific landscapes and trends and communicate to key stakeholders
• Oversee recruitment of sales personnel for the market, lead, develop and mentor direct reports and coach the team towards high performance, and talent development and retention
• Lead a strong team in developing and managing the market strategy, ensuring successful business growth in both short and long term
• Possess unwavering ethical business attitude
• Build clinical, financial, technical, and administrative sponsorship through expert industry knowledge and intense customer strategic discovery.
• Make the economic case for Tablo through a robust hard dollar ROI

Required Qualifications

• Exceptional leadership skills with deep business acumen
• Proven sales executive experience, meeting, or exceeding targets
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to articulate the distinct aspects of products and services
• Proven ability to position products against competitors
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Follow a defined and complex sales process with an average sales cycle of 6-9 months
• Experience selling Software Analytics and EMR integration
• Bachelor’s degree
• Minimum of 5 years sales leadership experience in healthcare capital selling meeting and exceeding budget

• Must be willing to travel extensively (up to 75%)

Desired Qualifications

• 10 years sales leadership experience in healthcare capital selling meeting and exceeding budget

Position Overview 

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.

Position Overview  

We are looking for an experienced professional who helps provide an accurate measure of product quality through effective processes and software automation, while continually improving testing throughout the software development life cycle. This person applies both practical and theoretical knowledge in Computer Science, along with previous experience in healthcare or a related industry. Additionally, the individual is expected to have the ability to architect, create, and execute both manual and automated tests across different layers of embedded and cloud applications.

Essential Job Functions and Responsibilities

• Leverage programming skills and test fixture knowledge to design, develop, maintain, and extend software automation frameworks for embedded and cloud applications.
• Collaborate with the team to design, execute, and maintain both manual and automated test scripts across UI, backend, API, performance, scalability, and security layers based on project requirements.
• Establish and enforce quality standards, ensuring they align with project goals and application areas under control.
• Engage with developers, subject matter experts, cross-functional teams, and product management in test case reviews and execution.
• Integrate automated tests into the CI/CD pipeline, ensuring results are stored in a shared repository.
• Translate business requirements into testable features and create test scenarios that meet those needs.
• Identify, troubleshoot, and document reproducible defects, working to resolve issues efficiently with software development team members.
• Create and manage functional, non-functional, and integration testing environments; conduct root cause analysis and debugging for features with moderate complexity.
• Lead discussions with cross-functional team members to identify high-risk areas early in the development lifecycle and create strategies to mitigate those risks.
• Develop test plans, audit execution evidence, and generate test reports, adhering to structured and controlled processes.
• Analyze and verify data conversions across multiple formats to ensure accuracy and compliance with EMR systems.
• Mentor junior team members and contribute to the continuous improvement of software quality methodologies and processes.
• Lead process improvements, manage Jira verification, and facilitate CCB meetings with cross-functional teams to drive consensus and project alignment.
• Troubleshoot complex issues in existing or new software by analyzing both product behavior and code.

Required Qualifications

• Bachelor's Degree in Electrical Engineering, Computer Engineering, or a related technical field, or equivalent combination of education and experience.
• Extensive experience with software quality engineering methodologies and processes.
• 4+ years of programming experience, leveraging AI libraries and tools to enhance and extend test automation frameworks.
• 2+ years of full-stack Software Test Engineering experience.
• 4+ years of experience utilizing AI tools and libraries to enhance test automation frameworks and build test fixtures for hardware interaction.
• 4+ years of hands-on experience in test automation using Python, Robot Framework with Appium, and Selenium.
• Strong understanding of testing methodologies and strategies, including black-box, grey-box, and white-box testing, as well as feature, functional, continuous integration, continuous deployment, continuous testing, and regression testing.

Desired Qualifications

• Experience in performance and load testing for embedded and cloud applications.
• Experience implementing CI/CD pipelines for automated tests across different application layers.
• Strong background in developing and integrating test fixtures with automated tests using Python, Robotframework, or AI tools and libraries.
• Self-motivated, independent, and eager to learn new technologies.
• Detail-oriented, with strong time management skills and the ability to meet deadlines.
• Excellent interpersonal and teamwork skills, with the ability to work independently.
• Exceptional analytical skills and problem-solving abilities.
• Collaborate effectively with team members, both in person and virtually, with this role requiring regular work from the office.
• Fexible, able to work under tight deadlines in office environment, and support off-hours demands when needed.

**Relocation support may be available for qualified candidates who are open to moving to the role’s location (Tijuana, BC).**

Position Overview:

The Territory Manager is responsible for supporting the Area Sales Manager in delivering on capital commitments with the sale of Tablo in new and existing locations. The Territory Manager will implement targeted business plans including prospecting greenfield accounts, console expansion in current accounts, relationship development with Nephrologists and generating key stakeholder interest. This role requires strong selling capabilities including knowledge in the capital sales process, the ability to build a team of advocates and enough tenacity to ensure sales objectives are met on a consistent basis. Territory Managers are highly motivated sales professionals who excel in prospecting, generating interest, uncovering sales opportunities, and building relationships.

Essential Job Functions and Responsibilities:

• Implement targeted business plans supporting the Area Sales Manager and console growth
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and Tablo demos.

• Generate key stakeholder interest with Director of Dialysis, Biomed, Purchasing Director, Supply Chain Director, Pharmacy, Director of ICU, Nurse Educators, and Intensivists
• Drive sales activities through multiple stakeholders in non-Tablo, contracted RIDN accounts
• Build interest in Tablo via office visits, LTAC discovery calls, educational dinners, educational symposiums, and fellowship journal clubs
• Responsible for sales activities in new product launches, implementation, and go-lives
• Represent ASM in various sales meetings

• Build support from physicians, clinical staff and administration for Tablo
• Effectively manage transition of initial sale and installation driving procedural volume and growth
• Achieve quarterly sales targets
• Develop expert level knowledge of Dialysis
• Make economic case for Tablo purchase
• Handle communications and administrative follow-up
• Ensure adherence to Company Quality policy

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Minimum of 2 years sales experience preference for experience in healthcare or capital sales
• Excellent communication and interpersonal skills
• Proven successful track record in medical equipment sales
• Ability to travel up to 75%, dependent upon account distribution
• Selling in disruptive environments and influencing behavior change
• Success in introducing new technologies to the market is a plus

Desired Qualifications

• Display enthusiasm, ambition and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task

Position Overview 

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.

 Position Overview

The NPI lead coordinates New Product Introduction (NPI) activities from development through manufacturing transfer and production ramp for both capital equipment and disposable medical devices. This role provides technical and people leadership to NPI and/or Manufacturing Engineers and serves as the manufacturing owner for NPI programs, ensuring products are manufacturable, scalable, compliant, and delivered on time, cost, and quality targets.

The NPI Lead partners closely with R&D, Quality, Supply Chain, Operations, PMO, Regulatory, and external suppliers/CMs to drive successful product launches in a regulated medical device environment.

Essential Job Functions and Responsibilities

• Lead and supervise NPI and/or Manufacturing Engineers supporting new product programs.
• Own manufacturing readiness for NPI programs from concept through production release and ramp-up.
• Serve as the primary manufacturing interface to R&D, driving DFM/DFA, cost optimization, and risk reduction throughout development.
• Develop and scale manufacturing processes, tooling, fixtures, equipment, and test methods for capital and disposable products.
• Ensure execution of process and equipment validation (IQ/OQ/PQ, MSA) in compliance with FDA QSR, GMP, and ISO 13485.
• Partner with PMO to manage schedules, resources, risks, and timelines; proactively identify opportunities to accelerate launches.
• Lead pilot builds, early production runs, and transitions to Operations.
• Provide leadership for technical issue resolution, including NCs, CAPAs, yield loss, and early production challenges.
• Engage suppliers and Contract Manufacturers to support development, qualification, and manufacturing transfer.
• Ensure completion and compliance of manufacturing documentation (work instructions, BOMs, routings, PFMEAs, control plans).
• Track NPI performance metrics (yield, scrap, readiness, cost) and drive continuous improvement across launches

Required Qualifications

• S. in Industrial, Mechanical, Manufacturing Engineering, or related field.
• 7+ years of medical device manufacturing and NPI experience, including disposable/single-use products; capital equipment experience preferred.
• Advanced English
• Previous supervisory or team-lead experience
• Strong knowledge of FDA QSR, GMP, and ISO 13485.
• Proven experience leading cross-functional NPI programs in a regulated environment.
• Experience with high-volume manufacturing.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with Microsoft Office, Minitab, and CAD tools (SolidWorks/AutoCAD).

Desired Qualifications

• Lean Six Sigma Green Belt or higher.
• Experience with extrusion, injection molding, ultrasonic welding, tubing/sets, or electro-mechanical assemblies.
• Strong DFM/DFA and cost optimization background.

Position Overview 

The Senior Marketing Manager, Upstream will shape the future product strategy for the Tablo Hemodialysis System by defining market requirements, identifying unmet clinical and customer needs, and influencing the product roadmap. This role serves as the voice of the market—ensuring clinical realities, customer insights, and market dynamics inform product development decisions. Partnering closely with Clinical Affairs, R&D, Engineering, Marketing partners, and our customers, this leader translates insights into clear requirements and strategic trade-offs that guide lifecycle planning, platform evolution, and innovation priorities. 

Success in this role is measured by the quality of market insight, clarity of product requirements, and the impact those inputs have on differentiated, clinically relevant, and commercially viable solutions. 

Essential Job Functions & Responsibilities 

Market Insight & Strategy 

• Lead lifecycle planning for existing product lines, identifying opportunities for enhancement, refresh, or derivative extensions. 

• Analyze market trends, competitive dynamics, customer feedback, and clinical insights to identify unmet needs and whitespace. 

• Develop actionable insights that guide portfolio prioritization and long-term strategy. 

Product Requirements & Roadmap Influence 

• Define and prioritize product requirements based on market and clinical inputs. 

• Translate customer and clinician needs into clear feature requirements and value drivers. 

• Partner with Product Management and R&D to assess trade-offs between clinical, technical, and commercial considerations. 

Cross-Functional Product Leadership 

• Serve as a key strategic partner to Upstream Product Management, Clinical Affairs, Engineering, and R&D. 

• Ensure product decisions are grounded in real-world workflows, stakeholder needs, and market realities. 

• Support early-stage concept development, business cases, and investment decisions. 

Lifecycle & Performance Feedback 

• Support post-launch evaluation to inform future roadmap decisions. 

• Ensure learnings from commercialization and customer use are incorporated into ongoing product planning. 

Required Qualifications 

• Bachelor’s degree 

• 6–8 years of experience in medical device marketing or product management, preferably capital equipment or healthcare technology 

• Proven experience supporting upstream product planning and influencing product roadmaps 

• Strong analytical and problem-solving skills with the ability to translate insight into strategy 

• Excellent collaboration and communication skills across technical, clinical, and commercial teams 

• Entrepreneurial mindset with comfort operating in ambiguity 

• Proficiency with Microsoft Office and CRM/marketing automation platforms (e.g., Salesforce, Marketo, Eloqua) 

• Willingness to travel up to 25–35% 

Position Overview:

The Territory Manager is responsible for supporting the Area Sales Manager in delivering on capital commitments with the sale of Tablo in new and existing locations. The Territory Manager will implement targeted business plans including prospecting greenfield accounts, console expansion in current accounts, relationship development with Nephrologists and generating key stakeholder interest. This role requires strong selling capabilities including knowledge in the capital sales process, the ability to build a team of advocates and enough tenacity to ensure sales objectives are met on a consistent basis. Territory Managers are highly motivated sales professionals who excel in prospecting, generating interest, uncovering sales opportunities, and building relationships.

Essential Job Functions and Responsibilities:

• Implement targeted business plans supporting the Area Sales Manager and console growth
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and Tablo demos.

• Generate key stakeholder interest with Director of Dialysis, Biomed, Purchasing Director, Supply Chain Director, Pharmacy, Director of ICU, Nurse Educators, and Intensivists
• Drive sales activities through multiple stakeholders in non-Tablo, contracted RIDN accounts
• Build interest in Tablo via office visits, LTAC discovery calls, educational dinners, educational symposiums, and fellowship journal clubs
• Responsible for sales activities in new product launches, implementation, and go-lives
• Represent ASM in various sales meetings

• Build support from physicians, clinical staff and administration for Tablo
• Effectively manage transition of initial sale and installation driving procedural volume and growth
• Achieve quarterly sales targets
• Develop expert level knowledge of Dialysis
• Make economic case for Tablo purchase
• Handle communications and administrative follow-up
• Ensure adherence to Company Quality policy

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• Minimum of 2 years sales experience preference for experience in healthcare or capital sales
• Excellent communication and interpersonal skills
• Proven successful track record in medical equipment sales
• Ability to travel up to 75%, dependent upon account distribution
• Selling in disruptive environments and influencing behavior change
• Success in introducing new technologies to the market is a plus

Desired Qualifications

• Display enthusiasm, ambition and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task

Base Salary: $110,000 - OTE: $175,000

Position Overview  

The Senior Software Developer in Test Engineer is an experienced professional who participates in providing accurate measure of product quality, processes, software automation, and continually help improve testing throughout the software development life cycle. This person applies their practical and theoretical knowledge from Computer Science and previous experience in healthcare or a related industry.   Additionally, the person is expected to have the ability to architect, create, and run both manual and automated tests for different layers of embedded and cloud application.

Essential Job Functions and Responsibilities

• Leverage programming skills and test fixture knowledge to design, develop, maintain, and extend software automation frameworks for embedded and cloud applications.
• Collaborate with the team to design, execute, and maintain both manual and automated test scripts across UI, backend, API, performance, scalability, and security layers based on project requirements.
• Establish and enforce quality standards, ensuring they align with project goals and application areas under control.
• Engage with developers, subject matter experts, cross-functional teams, and product management in test case reviews and execution.
• Integrate automated tests into the CI/CD pipeline, ensuring results are stored in a shared repository.
• Translate business requirements into testable features and create test scenarios that meet those needs.
• Identify, troubleshoot, and document reproducible defects, working to resolve issues efficiently with software development team members.
• Create and manage functional, non-functional, and integration testing environments; conduct root cause analysis and debugging for features with moderate complexity.
• Lead discussions with cross-functional team members to identify high-risk areas early in the development lifecycle and create strategies to mitigate those risks.
• Develop test plans, audit execution evidence, and generate test reports, adhering to structured and controlled processes.
• Analyze and verify data conversions across multiple formats to ensure accuracy and compliance with EMR systems.
• Mentor junior team members and contribute to the continuous improvement of software quality methodologies and processes.
• Lead process improvements, manage Jira verification, and facilitate CCB meetings with cross-functional teams to drive consensus and project alignment.
• Troubleshoot complex issues in existing or new software by analyzing both product behavior and code.

Required Qualifications

• Bachelor's Degree in Electrical Engineering, Computer Engineering, or a related technical field, or equivalent combination of education and experience.
• Extensive experience with software quality engineering methodologies and processes.
• 4+ years of programming experience, leveraging AI libraries and tools to enhance and extend test automation frameworks.
• 2+ years of full-stack Software Test Engineering experience.
• 4+ years of experience utilizing AI tools and libraries to enhance test automation frameworks and build test fixtures for hardware interaction.
• 4+ years of hands-on experience in test automation using Python, Robot Framework with Appium, and Selenium.
• Strong understanding of testing methodologies and strategies, including black-box, grey-box, and white-box testing, as well as feature, functional, continuous integration, continuous deployment, continuous testing, and regression testing.

Desired Qualifications

• Experience in performance and load testing for embedded and cloud applications.
• Experience implementing CI/CD pipelines for automated tests across different application layers.
• Strong background in developing and integrating test fixtures with automated tests using Python, Robotframework, or AI tools and libraries.
• Self-motivated, independent, and eager to learn new technologies.
• Detail-oriented, with strong time management skills and the ability to meet deadlines.
• Excellent interpersonal and teamwork skills, with the ability to work independently.
• Exceptional analytical skills and problem-solving abilities.
• Collaborate effectively with team members, both in person and virtually, with this role requiring regular work from the office.
• Fexible, able to work under tight deadlines in office environment, and support off-hours demands when needed.

Position Overview 

The Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

This position involves travel within the United States, including overnight stays, up to 50% of the time.

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel overnight up to 50% of the time.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Note: Candidates must be legally authorized to work in the United States.

The Annual Salary range for this position is: $ 34-40 per hour plus bonus and stock. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals will be required to sit for most of the day and will be required to stand as needed. May require walking, primarily on a level surface for periods of time throughout the day. The employee is occasionally required to stand, walk, climb, or balance, stoop, kneel, crouch or crawl and talk or hear. Proper lifting techniques will be required to lift to 75lbs. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.

Position Overview 

Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 75 pounds.

Mission Critical Competencies:

1. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.
3. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
4. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
5. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions.