Oula
At Oula, we believe maternity care should feel human, hopeful, and grounded in real compassion. Our clinicians listen deeply, guide thoughtfully, and show up in the moments that matter most. Our outcomes reflect that care: fewer C-sections, higher VBAC success rates, and patients who finally feel seen. Since 2021, we’ve expanded to offer Preconception and Miscarriage Care, Pregnancy Care, Hospital Delivery, Postpartum Support, and Gynecology across three New York clinics, our Connecticut clinic and more on the way. Every day, our team of midwives, OB-GYNs, nurses, care navigators, and operators works toward one shared mission: making maternity care safer, kinder, and more connected.
If you’re driven by purpose and moved by the chance to change someone’s life on their most vulnerable days, you’ll find your calling at Oula. Come help us build the future of maternity care.
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Associate Product Manager (Full-Time or Contractor) - Remote
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Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.
Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.
Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.
Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.
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About the Role
We are looking for an Associate Product Manager to serve as the connective tissue between our Product, Engineering, and Operations teams. This role is the engine behind how we ship; owning the data infrastructure, tooling, and processes that enable the product team to move fast and with confidence. You will be deeply embedded in the day-to-day of product development: triaging bugs, managing our tech stack, building feedback loops with clinic teams, and ensuring every launch is equipped with the training and toolkits our Clinical + Operations team needs to succeed
What You'll Own
EHR Integration Management
- New Market Technology workstreams: Serve as the internal and external owner of EHR health system integrations, project managing timelines and iterating to reduce integration time; partner closely with health system IT teams to navigate Epic- and athena-specific constraints and accelerate go-live timelines
- Systems Integration Facilitation: Serve as the primary facilitator during integrations with health system partners. You will manage the coordination of technical requirements, timelines, and documentation needed for EHR (Epic, Athenahealth) data exchange via FHIR/HL7.
- Operational Intersection: Act as the primary coordinator between Product (feature definition), Engineering (technical build), IT, and Clinical Operations (on-the-ground implementation). Ensure that technical roadmaps account for the realities of a live clinic environment.
- Ongoing Expertise: Serve as the internal subject matter expert for EMR integration and configuration best practices
Platform Consistency
- Partner with Engineering to own and continuously refine a consistent, scalable tech stack across new and existing markets.
- Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market.
- Maintain interoperability across key platforms - i.e. everything a patient engages with in the portal should be visible to the clinician in the EMR + Oula platforms
Data & Reporting
- Build and maintain scorecards that surface how clinics are actually using our technology.
- Develop dashboards and quarterly reports to establish rigor around feature adoption and ROI.
- Ensure data infrastructure is in place to measure the impact of every feature rollout.
Bug Triage & Process
- Own the intake and prioritization process for bugs surfaced by Market Operations.
- Standardize how Engineering receives, scopes, and resolves reported issues.
- Drive transparency for end users on individual issues and recurring themes - reducing time-to-resolution and increasing visibility.
- Categorize bug themes for escalation to Product Manager and Engineering teams
Enablement & Launch Handoffs
- Create structured toolkits and training materials for Market Ops so teams are fully prepared for new feature launches and rollouts.
- Coordinate end-to-end launches across Product, Engineering, and Go-to-Market, including user feedback and internal testing. Proactively identify how AI and automation can improve project predictability or reduce manual administrative burdens.
- Own rollout implementation and run-of-show across key stakeholders.
What You'll Achieve
- A standardized, well-documented tech stack with measurable parity across all markets
- Reporting dashboards that give the product team, health system partners, and internal leadership a clear signal on feature health and adoption
- Launch operations that consistently deliver smooth rollouts, with downstream teams equipped and ready on day 1
- A feedback loop from the field that turns clinic noise into prioritized, actionable product input
Skills You'll Need to Bring
- Experience: 4+ years in product operations, product management, technical program management, or project management role.
- Communication: Strong written & verbal communication—equally comfortable with engineering teams and non-technical stakeholders.
- Analytical thinking: Ability to slice and dice data, identify patterns, and turn ambiguous inputs into clear recommendations.
- Judgment: Comfortable making decisions with limited data, and skilled at knowing when to gather more before acting.
- AI Fluency: Willingness to adopt and learn new tools, including Al tools, to work smarter and move faster
Nice to Haves
- Strong experience with EHR systems (Epic and athena), health system integrations, or healthcare technology
- Experience with Jira, Intercom, Slack, or similar tooling in a product-adjacent role
- Data analysis and dashboarding skills (e.g., SQL)
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Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Oula's Commitment as an Equal Opportunity Employer:
We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.
Ready to apply?
Apply to Oula
Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.
Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.
About The Role:
We’re seeking a Patient Care Support Associate to join our collaborative maternity practice. We’re looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.
In this role, you’ll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.
This is a full-time role at our Norwalk, CT Clinic, offering $20/hour as part of a competitive compensation package.
Here's What You'll Do:
- Answer incoming patient calls with warmth, professionalism, and consistency
- Answer incoming patient messages and/or routing them to the appropriate team
- Provide timely assistance with scheduling, directions, and general inquiries
- Process medical record requests (sending/receiving, ensuring accuracy, mapping medical records to the EMR, responding to medical records requests, calling other healthcare entities to obtain records)
- Route patient questions or concerns to the appropriate care team member
- Document all interactions in Oula’s systems with attention to detail
- Support patient onboarding and access to virtual care resources
- Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
- Consistently punctual and reliable, with the ability to be present on-site at our clinics during scheduled hours, with regular travel to other clinic locations and cross-coverage at the Front Desk as part of the role.
- Additional administrative tasks associated with daily patient requests or needs as directed by the Clinic Manager.
You are the perfect candidate if you are:
- Passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education
- Ruthlessly organized and detail-oriented in your daily tasks
- Committed to providing outstanding service in the maternal healthcare space
- Able to communicate effectively both verbally and in writing with both internal and external stakeholders
Desired Experience & Qualifications:
- High school diploma or equivalent required, some college and/or healthcare related coursework preferred
- Previous experience in customer service, administrative, or healthcare support role is a plus but not required
- Dependable and adaptable, with a strong commitment to punctuality, reliability, and the flexibility to travel regularly between clinic locations and provide Front Desk cross-coverage.
- Ability to navigate new and evolving processes
- Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite a plus
- Spanish or other non-English language proficiency a plus
- Excited about the opportunity and fast-paced work environment of an early-stage company
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Oula's Commitment as an Equal Opportunity Employer:
We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.
Ready to apply?
Apply to Oula
Oula delivers maternity care built around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.
Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.
About The Role:
We are seeking a Medical Assistant to join our collaborative maternity practice. We’re looking for someone who is thoughtful, passionate about patient-centered care, and eager to be part of a dynamic, innovative team.
In this role, you will help shape Oula patients’ overall clinical experience while performing routine clinical and administrative tasks to ensure our clinics run smoothly and patients are roomed efficiently. This is an exciting opportunity for someone motivated to contribute to a new, best-in-class maternity care experience.
This is a full-time, benefits-eligible position based at our Upper West Side Clinic (2875 Broadway), with a compensation of $26/hour.
Here's What You'll Do:
- Patient Rooming & Clinical Support
- Administrative Support, Paperwork & Forms
- Follow-Up & Care Coordination
- Clinic Flow & Team-Based Operations
- Communication & Patient Experience
- Perform responsibilities within MA scope of practice
- Maintain proficiency with equipment; report issues promptly
- Follow universal precautions and safely dispose of medical waste
- Anticipate and complete tasks that need attention even if unassigned
- Support cross-site coverage as required
- Perform other duties as assigned
About You:
- Committed to enhancing maternity care by integrating clinical expertise, technology, patient education, and empowerment
- An attentive listener and effective communicator, able to connect with diverse audiences and respond to varied needs
- A champion of Oula’s culture, fully aligned with our mission to deliver exceptional patient-centered care
- Highly organized, managing daily tasks efficiently while also progressing toward long-term goals and projects
- Adaptable and flexible, able to adjust seamlessly to changing circumstances
We would love to hear from you if you have the following or equivalent experience:
- Bachelor’s degree preferred, or High School Diploma/GED required with 3+ years of relevant healthcare experience
- Proficient and comfortable in phlebotomy (required)
- Solid knowledge of medical terminology
- Experience in pregnancy or maternity care (preferred)
- Flexible schedule, able to work from clinic opening until the last patient departs
- Strong computer skills and familiarity with EMRs
- Spanish language proficiency is a plus
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.
Oula's Commitment as an Equal Opportunity Employer:
We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.
Ready to apply?
Apply to Oula