Title: Surgical Assistant 
Practice: Greater Montana Oral & Dental Implant Surgery
Location: 60 Village Loop, Kalispell, MT 59901
Office Hours:  Monday - Friday 8:00am - 5:00pm

Position Purpose:

The surgical assistant is responsible for ensuring the compassionate, effective, and efficient delivery of high-quality clinical care for patients while practicing and providing safety in the work environment. The ideal candidate will assist oral surgeons during procedures, ensuring a smooth and efficient workflow in a fast-paced environment. This role requires a strong understanding of surgical procedures, excellent communication skills, and a commitment to providing high-quality patient care.

Essential Functions:

Patient Care & Experience

• Ensure all patients receive the highest quality of care and service.
• Communicate with patients in a friendly, professional manner, both in person and by phone.
• Maintain positive, professional relationships with patients, staff, and surgeons.
• Assist with postoperative care, including patient education and follow-up instructions.
• Monitor patient vital signs during surgical procedures and provide support as needed.

Clinical & Surgical Support

• Assist oral surgeons during surgical procedures.
• Prepare instruments, materials, and equipment required for surgical procedures.
• Support adherence to best practices, established protocols, and the highest patient safety standards.

Documentation & Compliance

• Accurately document patient encounters and surgical procedures.
• Ensure compliance with all company policies and regulatory standards.
• Maintain controlled substance safety protocols and documentation.

Office Operations & Safety

Support a clean, professional clinical environment, including:

• Clean and stocked operatories
• Maintained equipment and adequate supplies

Support monthly office safety and compliance checks, including:

• Crash carts
• Fire extinguishers
• Emergency preparedness attestations
• X-ray unit calibration
• Omni-cam calibration
• Controlled substance inventory and drug book accuracy
• Oxygen tank readiness
• Printing and maintaining controlled substance invoices

Team Collaboration & Professionalism

• Promote a collaborative work environment focused on teamwork, efficiency, and exceptional patient care.
• Attend and actively participate in team meetings.

Qualifications:

Education/Certification:

• High School Diploma or equivalent required (some college, preferred)
• Basic life support certification required. Employers will provide training if the candidate is not current.

Experience:

• Previous dental experience – Preferred not required
• Experience as an oral surgery assistant or dental assistant is preferred. (Will train the right candidate.)
• Basic life support certification – Employer will assist if not completed

Performance Requirements:

Skills/Abilities:

• Strong computer skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks, prioritize effectively
• Ability to work in a fast-paced environment
• Analytical and detail-oriented
• Able to work independently with exceptional initiative and sound judgment
• Positive attitude, change advocate, able to lead by example
• Strong Knowledge of oral surgery procedures
• Strong problem-solving and decision-making abilities
• Commitment to maintaining the highest standards of patient care and safety

Work environment/Conditions:

• Fast-paced dental office environment
• Overtime is sometimes required as needed to perform job functions
• Some travel as needed for training and to perform job functions
• Safety procedures required, including protection to minimize the risks from X-rays
• Potential long hours standing.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Title: Insurance Coordinator - PRN
Practice: Greater Montana Oral & Dental Implant Surgery
Location: 60 Village Loop, Kalispell, MT 59901

Hours: Monday–Thursday: 9:00 a.m. – 5:00 p.m.; Friday: 9:00 a.m. – 3:00 p.m.
This is an as-needed position and not a guaranteed full-time role. The individual in this role will assist with day-to-day scheduling support and provide coverage during PTO and other staffing needs. Weekly hours will vary based on operational needs, and some weeks may offer up to 40 hours.

Position Purpose:

An insurance coordinator plays a critical role within our oral surgery practices. The Insurance Coordinator is responsible for overseeing and managing all insurance-related activities within the organization. This includes processing claims, verifying insurance coverage, handling patient or client inquiries, and ensuring compliance with relevant regulations. The role requires strong communication skills, attention to detail, and the ability to work effectively with various stakeholders, including patients, insurance companies, and healthcare providers.

Essential Functions

Insurance Verification and Authorization:

• Verify patient insurance coverage and benefits.
• Obtain pre-authorizations and referrals for services as required by insurance providers.
• Ensure that all necessary documentation is completed accurately and submitted in a timely manner.

Claims Processing:

• Prepare and submit insurance claims for reimbursement.
• Monitor and follow up on the status of submitted claims.
• Resolve any issues or discrepancies related to insurance claims and payments.
• Process patient refunds, as applicable.

Patient Communication:

• Answer patient calls and inquiries related to their insurance benefits and billing needs.
• Communicate with patients regarding their insurance coverage and financial responsibilities.
• Address and resolve patient inquiries and concerns related to insurance matters.

Billing and Reconciliation:

• Assist in billing processes and ensure accurate coding and billing for services rendered.
• Reconcile insurance payments and patient accounts.
• Identify and rectify billing errors or discrepancies.

Compliance and Record Keeping:

• Maintain up-to-date knowledge of insurance regulations and compliance requirements.
• Ensure that all activities comply with relevant laws, regulations, and organizational policies.
• Maintain accurate and organized records of insurance transactions and communications.

Collaboration and Coordination:

• Work closely with healthcare providers, billing departments, and insurance companies.
• Coordinate with other departments to streamline insurance processes and improve efficiency.
• Participate in team meetings and contribute to process improvement initiatives.

Qualifications

Education:

• High school diploma or equivalency, required.

• Certification in medical billing and coding or a related area is a plus.

Experience:

• Previous experience in insurance coordination, medical billing, or a related field is highly desirable.
• Familiarity with healthcare insurance policies, procedures, and regulations.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Approachable, professional demeanor
• Strong communication and interpersonal skills.
• Detail-oriented and thorough in task execution.
• Excellent organizational and multitasking abilities.
• Proficiency in using relevant software and systems for claims processing and record keeping.
• Knowledge of medical terminology and healthcare practices.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Empathetic and patient-focused approach to care coordination.
• Independent decision-making skills and utilization of sound judgement.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.