About the Role

Ensure our organization receives timely payment for the critical care we provide.  As a Billing Coordinator, you'll manage the complete billing cycle for Medicare, Medicaid, private payors, and patient accounts - submitting accurate claims, tracking receivables, and resolving payment issues to maintain healthy cash flow that supports our healthcare mission.  This role is perfect for a detail-oriented billing professional with home health or hospice experience who understands the complexities of healthcare reimbursement.  You'll work independently to process claims, follow up on outstanding accounts, and maintain positive relationships with payors and patients - all while ensuring compliance with regulatory requirements.

What You'll Do

Process and Submit Claims

• Accurately process and bill Medicare, Medicaid, private payor, and patient claims
• Ensure all claims meet payor requirements and organizational policies
• Prepare remittances for data entry
• Maintain complete and accurate billing records
• Alert management to late or missing documents required for billing
• Complete billing tasks within established timeframes

Manage Accounts Receivable

• Monitor accounts receivable and track outstanding balances
• Follow up on overdue accounts and resubmit claims as needed
• Identify and escalate seriously overdue accounts to the billing manager
• Assist with collection activities to optimize cash flow
• Maintain organized tracking systems for all receivables
• Generate reports on billing and collection activities

Ensure Accuracy and Compliance

• Verify billing information for accuracy before submission
• Ensure compliance with Medicare, Medicaid, and private payor regulations
• Maintain confidentiality of patient and organizational information
• Follow HIPAA guidelines in all billing communications
• Stay current with changing payor requirements and policies
• Identify and resolve billing discrepancies

Communicate with Stakeholders

• Establish and maintain positive relationships with patients and payors
• Respond to billing inquiries from patients and families professionally
• Communicate with insurance companies to resolve claim issues
• Collaborate with clinical staff to obtain necessary documentation
• Work as part of an interdisciplinary team to support billing processes
• Provide excellent customer service in all interactions

What We're Looking For

Required Qualifications

• High school diploma or GED
• Minimum 1 year of healthcare billing experience
• Reliable transportation with valid automobile insurance

Preferred Qualifications

• Associate's degree
• Homecare Homebase experience (strongly preferred)
• Previous billing experience in home care or hospice care systems
• Knowledge of Medicare and Medicaid billing regulations

Essential Skills

• Strong understanding of healthcare billing and reimbursement
• Excellent organizational abilities and attention to detail
• Superior verbal and written communication skills
• Ability to work collaboratively as part of an interdisciplinary team
• Proficiency with billing software and electronic claims submission
• Self-motivated with ability to work independently
• Problem-solving skills and analytical thinking
• Discretion and commitment to patient confidentiality
• Ability to adapt to changing payor requirements

What Makes You Successful

You're detail-oriented and understand that accuracy in billing directly impacts the organization's ability to continue providing care.  You catch errors before claims are submitted, verify information thoroughly, and ensure every claim meets payor requirements the first time.  You're persistent and organized, tracking outstanding accounts systematically and following up consistently until claims are paid. You understand the complexities of healthcare billing - from Medicare regulations to private payor requirements - and you navigate these systems confidently.  You're a strong communicator who can explain billing issues clearly to patients, negotiate with insurance companies professionally, and collaborate effectively with clinical staff to obtain needed documentation.  You handle billing inquiries and disputes with patience and professionalism.  You thrive in a fast-paced environment where priorities can shift based on urgent billing needs, month-end deadlines, or payor issues.  You're adaptable, able to manage multiple accounts and deadlines while maintaining accuracy and meeting productivity standards.

Why Join Us?

This role offers the opportunity to apply your billing expertise in a meaningful healthcare setting where accurate, timely billing ensures we can continue providing quality care to our patients.  You'll work in a professional office environment with a supportive billing team.  We provide training on our specific systems and processes, including Homecare Homebase for those new to the platform.  As our organization grows, there are opportunities to expand your billing knowledge across different service lines and take on additional responsibilities.

Professional Growth:

• Training on Homecare Homebase and billing systems
• Development of expertise in home health and hospice billing
• Exposure to Medicare, Medicaid, and commercial insurance billing
• Opportunities to learn revenue cycle management
• Potential for increased responsibility as organization grows

Work Environment and Schedule

This is an office-based position with minimal travel (occasional industry meetings or training opportunities).  The role has a moderate to high degree of variability - you'll need to adapt to urgent billing needs, month-end deadlines, changing payor requirements, and documentation issues that require immediate attention.  You'll work in a professional office environment as part of the billing and finance team. The pace can be demanding, especially during month-end close and when addressing claim denials or appeals, but the work is essential to our organizational success.

Ready to Support Our Revenue Cycle?

If you're an experienced healthcare billing professional who takes pride in accuracy, understands home health or hospice reimbursement, and wants to ensure a mission-driven organization receives appropriate payment for quality care, we'd love to hear from you.

Location 

• Office Location: Jackson, MI or Bingham Farms, MI

Hours 

• 8:00 am – 5:00 pm, Monday through Friday

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

 

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.

 

About the Role

Keep our offices running smoothly so our teams can focus on delivering exceptional patient care.  As a Facility Coordinator, you'll ensure seamless maintenance operations across all our locations - managing work orders, coordinating repairs, maintaining equipment, and serving as the go-to person for keeping our physical environments safe, functional, and professional.  This role is perfect for a hands-on problem-solver who takes pride in creating well-maintained workspaces.  You'll be the person our teams depend on when something needs fixing, organizing, or improving - making a tangible impact on everyone's daily work environment.

What You'll Do

Manage Maintenance Operations

• Receive, manage, and process work order requests across all locations
• Ensure problems are resolved timely and accurately
• Respond to maintenance calls promptly and appropriately
• Perform routine maintenance including repairs, cleaning, organizing, and waste disposal
• Maintain organized tracking systems for work orders and maintenance activities

Maintain Equipment and Systems

• Ensure all equipment operates properly including furniture, kitchen appliances, and office equipment
• Maintain climate control systems at each location
• Arrange and facilitate specialized repairs as needed
• Monitor equipment conditions and identify maintenance needs proactively
• Ensure compliance with safety and infection control standards

Coordinate with Vendors and Contractors

• Act as liaison between employees and outside contractors for specialized repairs
• Coordinate vendor access and oversee contractor work
• Ensure quality of vendor services and timely completion
• Manage vendor relationships professionally
• Obtain quotes and schedule services as needed

Support Facility Operations

• Participate in emergency preparedness planning as appropriate
• Identify opportunities to enhance workflow and productivity through facility improvements
• Ensure environments promote respect for patient privacy and property
• Maintain professional, organized office spaces across all locations
• Support office relocations, setup, or reorganizations as needed

Ensure Compliance and Safety

• Practice and enforce infection control principles
• Follow all infection control guidelines per agency policy
• Maintain HIPAA compliance for patient and staff privacy
• Ensure facilities meet safety standards and regulations
• Report safety concerns and implement corrective actions

What We're Looking For

Required Qualifications

• High school diploma or GED
• Minimum 1 year of experience in healthcare or related setting
• Reliable transportation with valid automobile insurance
• Willingness to travel regularly between company office locations

Essential Skills

• Excellent verbal and written communication abilities
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite for creating reports and trackers
• Ability to work independently in a fast-paced environment
• Problem-solving skills with hands-on maintenance capabilities
• Customer service orientation with professional demeanor
• Flexibility to respond to urgent maintenance needs

What Makes You Successful

You're a resourceful problem-solver who can assess a maintenance issue, determine the best solution, and either fix it yourself or coordinate the right contractor to handle it.  You take pride in keeping facilities looking professional and functioning properly, understanding that a well-maintained workspace helps everyone do their best work.  You're organized and systematic, tracking work orders efficiently, following up to ensure completion, and maintaining clear documentation.  You can juggle multiple requests across different locations, prioritizing urgent needs while keeping routine maintenance on track.  You're comfortable working independently, spending significant time traveling between locations without daily direct supervision.  You're self-motivated and take initiative - when you notice something that needs attention, you take care of it rather than waiting to be asked.  You're adaptable and responsive, understanding that urgent maintenance issues can disrupt your planned schedule.  You remain calm when emergencies arise, whether it's a plumbing issue, HVAC failure, or equipment malfunction requiring immediate attention.  You communicate well with diverse stakeholders - employees reporting issues, contractors performing repairs, and leadership requesting facility improvements.  You're professional, courteous, and focused on creating positive experiences even when addressing problems.

Why Join Us?

This role offers variety and independence - you'll work across multiple locations rather than being confined to one office, and you'll have the autonomy to manage your schedule and priorities.  You'll see the direct results of your work in well-maintained facilities that support our healthcare mission.  We provide training on our specific facilities and systems, opportunities to develop your maintenance and coordination skills, and a supportive environment where your contributions keep operations running smoothly.

Professional Growth:

• Exposure to facilities management across multiple healthcare office locations
• Development of vendor management and coordination skills
• Training on healthcare facility compliance and safety standards
• Opportunities to lead facility improvement projects
• Potential for expanded responsibilities as organization grows

Work Environment and Schedule

This position requires moderate to high travel between company office locations on a regular basis.  You'll spend your time traveling to various sites, conducting maintenance work, coordinating repairs, and responding to urgent facility needs.  The role has a high degree of schedule disruption - routine is frequently interrupted by urgent maintenance issues, equipment failures, or unexpected facility problems requiring immediate attention.  Flexibility and the ability to pivot quickly are essential to success in this role.  Physical demands include standing, walking, bending, lifting (up to 50 lbs), using tools and equipment, and working in varied conditions including potentially uncomfortable temperatures when HVAC systems need repair.

Ready to Keep Our Facilities Running Smoothly?

If you're a hands-on problem-solver who takes pride in maintaining professional, functional workspaces and enjoys the variety of working across multiple locations, we'd love to hear from you.

Location 

• Office Location: 801 Rosehill Road, Jackson, MI 49202

Hours 

• This is a per diem position with availability required Monday through Friday between 8:00am and 5:00pm; hours are not guaranteed. Weekend availability may be required on an as-needed basis and will be scheduled well in advance.

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

 

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.