The Position: 

OPSWAT is now searching for Tier 2 Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

Responsibilities:

• Handle complex technical issues and escalated ones from tier 1 support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with Tier 1 and Tier 3 support well.
• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor L1 support and contributes to support process improvement.
• Get involved in professional delivery services.
• Get involved in other side projects and operations per request.

Minimum requirements:

• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Troubleshooting SCADA communications issues
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).
• Strong spoken and written English.
• Excellent communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 2-4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

 Nice to have

• Bachelor’s degree in computer science (CS), or technical discipline, or equivalent experience.
• Experience working with offshore teams. 
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Certifications/Training: Relevant SCADA or PLC OEM certifications.
• Experience in Control System Design, PLC Programming, & SCADA Development
• Experience in Cloud Based Services (e.g. AWS, GCP).
• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

About OPSWAT

At OPSWAT, we do more than build products. We protect the digital backbone that powers modern life. Our teams span the globe, bringing passion, discipline, and curiosity to a mission that truly matters. We are bold, fast-moving, and committed to excellence in everything we do. 

A Message from Benny, Founder & CEO 

I am looking for an Executive Assistant who thrives in a high-performance environment and enjoys being three steps ahead. I move quickly, I expect precision, and I value people who bring order, clarity, and sound judgment to complex situations. 

If you enjoy solving problems before others see them, if you stay calm when stakes are high, and if you enjoy partnering directly with a founder who cares deeply about the mission, you may find this role deeply rewarding. 

This is not a traditional support role. This is a partnership that influences how I show up every day for our employees, our customers, and our board. You will help me protect time, increase focus, and maintain alignment across a global business that operates with speed and intensity. I will rely on you, I will trust you, and you will have a meaningful impact on the company. 

The Position

We are seeking an exceptional Executive Assistant to partner directly with me. You will be the connective tissue that keeps information flowing, priorities aligned, and execution disciplined. You will manage complexity with confidence and protect the focus required for a global CEO leading a fast-growing cybersecurity company. 

If you come from a fast-paced, founder-led technology environment, especially on the East Coast, you will feel right at home here. 

What You’ll Own

CEO Enablement and Strategic Partnership 

• Serve as a trusted partner who helps me stay prepared, focused, and aligned. 
• Join select global trips to support customer, partner, and internal meetings. 
• Anticipate needs and remove obstacles before they appear. 

Calendar, Travel, and Time Leadership 

• Manage an intense, shifting calendar with accuracy and foresight. 
• Build end-to-end global travel plans that run flawlessly. 
• Organize competing priorities so that time is used with intention. 

Executive Communications 

• Draft, refine, and prepare communications that reflect our mission and values. 
• Strengthen clarity in presentations, briefs, and strategic documentation. 

Stakeholder and Relationship Management 

• Engage confidently with executives, board members, customers, and partners. 
• Protect my time while strengthening the connections that matter most. 

Project Ownership and Operational Support 

• Track key initiatives and ensure follow-up and accountability. 
• Bring structure and momentum to cross-functional projects. 

Cultural Agility and Global Rhythm 

• Operate seamlessly across cultures, time zones, and communication styles. 
• Help maintain alignment in a global company that operates around the clock. 

What You Bring

• Seven or more years supporting senior executives, ideally founders, in fast-paced technology environments. 
• Experience handling complex schedules across multiple time zones. 
• A calm, steady presence in moments of pressure or ambiguity. 
• Strong communication, judgment, and planning skills. 
• High integrity, discretion, and professional maturity. 
• Proficiency with modern collaboration tools (Teams, Office 365, Confluence, and others). 

Bonus Points

• Cybersecurity or high-tech background
• International experience or multilingual skills

Why This Role Matters

• High Impact: You will work at the operational center of a global company. 
• True Partnership: You will serve as my strategic right hand. 
• Global Exposure: You will grow through international travel and global relationships. 
• Purpose-Driven Mission: Every action supports the protection of critical infrastructure. 
• Career Mobility: You will have opportunity to move into broader operational roles within OPSWAT. 

We have a market-based pay structure which varies by location. The base pay for this position is dependent on location as outlined below, as well as the knowledge, skills, and experience of the candidate. In addition to base pay, this role is eligible for bonus and benefits, and eligible for equity.

Base Pay Range: San Francisco Bay Area - $150,000 - $190,000.

The Position – Sr. Counsel – Privacy, Product and AI

At OPSWAT, we’re on a mission to protect the world’s most critical infrastructure—from nuclear facilities and global banks to the largest manufacturers and government networks. We're growing fast—double digits year after year—with a global go-to-market team across more than 20 countries. As we scale, we need legal leadership that can move with the business while protecting what matters most: our customers, our reputation, and our mission. 

We’re looking for a Senior Counsel who can step into a strategic role and help us build for the future. You’ll report to our General Counsel and work closely with our product, IT, security, procurement and sales teams. This role isn’t just about privacy or AI - it’s about earning trust with some of the most security-conscious organizations in the world and helping us scale responsibly. 

What You Will Be Doing

• Own and manage the company’s global privacy and compliance framework, including policies, templates, processes, and ongoing updates
• Work closely with our product, engineering, and security teams to provide guidance on issues related to privacy and AI throughout the entire product development lifecycle process
• Draft and maintain user-facing legal documents, including Terms of Service, Privacy Policies, DPAs, etc. 
• Draft and negotiate agreements affecting the company’s products
• Aid in our global compliance program and monitor emerging AI/privacy legislation (e.g., GDPR, CPRA, EU AI Act)  
• Counsel product and engineering teams on open-source license requirements, contributions, and usage
• Develop internal playbooks and training to raise awareness of privacy and AI considerations 

What We Need from You 

• 8+ years of experience (law firm and/or in-house), ideally in B2B SaaS or cybersecurity 
• Familiarity with legal and regulatory frameworks relevant to AI and product development as well as applicable privacy regulations (e.g., GDPR, CPRA, EU AI Act, etc.) 
• Experience in reviewing and implementing global privacy compliance programs 
• CIPP/CIPM certifications an advantage 
• JD and active membership in at least one state bar  
• Strong communication skills, business acumen, and a pragmatic mindset 
• Ability to work under pressure and manage workloads to meet deadlines in a challenging and fast-paced environment 
• Professional presence and the ability to engage with senior stakeholders, both internally and externally 
• Interest in growing into a broader leadership role within a scaling legal function 

We have a market-based pay structure which varies by location. The base pay for this position is dependent on location as outlined below, as well as the knowledge, skills, and experience of the candidate. In addition to base pay, this role is eligible for bonuses and benefits, and eligible for equity.

• Base Pay Range: San Francisco Bay Area - $220,000 - $280,000
• Compensation pay range for other candidates will be competitive with local market data and commensurate with experience.

#LI-ONSITE

The Position

We’re looking for a natural hunter. This role is ideal for a motivated early-career professional with a strong technical background to join our OEM Sales team and help grow partnerships with leading technology companies around the world. This role is designed for early career sales professionals who are excited to start a career at the intersection of technology, business, and cybersecurity. 

You’ll work closely with our VP of Global OEM Sales and senior team members to learn how complex technology partnerships are built—from early discovery through long-term growth. This is a hands-on, mentorship-driven role where you’ll gain exposure to real customers, real products, and real impact early in your career. 

What You Will Be Doing

• Support the OEM sales process by researching potential partners and helping to qualify new opportunities. 
• Assist with sales meetings, technical discovery calls, and partner follow-ups alongside senior team members. 
• Learn how OPSWAT’s cybersecurity products integrate with partner technologies through APIs and SDKs. 
• Help prepare presentations, proposals, and technical summaries for OEM partners. 
• Collaborate with Engineering and Product teams to understand how integrations are designed and delivered. 
• Track sales activity and pipeline progress to support forecasting and reporting. 
• Develop foundational consultative sales skills in a highly technical environment.

What We Need From You

• Bachelor’s degree in Computer Science, Engineering, or a related technical field. 
• MBA (completed or in progress) a plus.  
• 1–3 years of professional sales or business development experience for a technology company. 
• Interest in technology, cybersecurity, enterprise software, or partnerships. 
• Ability to understand technical concepts and explain them clearly to non-technical audiences. 
• Strong communication skills and a willingness to learn. 
• Curious, proactive, and comfortable working in a fast-paced, global organization.

Why Start Your Career at OPSWAT?

At OPSWAT, we believe in empowering our people to do their best work. We encourage you to watch the video of our company’s 22 years of experience of securing critical infrastructure. You’ll be part of a mission-driven OEM team that values innovation, collaboration, and continuous development.  

In this role you’ll gain exposure to how global technology companies embed cybersecurity into their products, while also being provided with exceptional business and compensation opportunities. You’ll be supported by experienced leaders, trusted with meaningful work, and given a clear path to grow into more senior sales, partnership, or business development roles over time. 

We have a market-based pay structure that varies by location. The base pay for this position is dependent on location, as outlined below, as well as the candidate's knowledge, skills, and experience. In addition to base pay, this role is eligible for bonuses, benefits, and equity.

Base Pay Range: San Francisco Bay Area $90,000 - $100,000