As the Manager of our San Francisco HQ you will oversee the workplace operations team and ensure the delivery of programs and services that amplify Okta’s culture and values. You will manage the execution of operational plans and be accountable for the performance and results of your team. This role involves working on complex operational problems, providing leadership to your team, and managing the site budget.

The ideal candidate will excel at leading a team of multi-skilled individuals, building strong relationships with stakeholders, and championing Okta’s core values. This is a hands-on leadership role for a candidate with a strong hospitality mindset, employee experience focus, and a proven track record in facilities and F&B program management.

This is a full-time role based in our San Francisco office, M-F onsite required (5 days onsite), and reports to the Director, Global Workplace Operations.

What You’ll Be Doing

Core Operations & Execution

• Team Leadership: Manage a team of workplace professionals responsible for meeting operations, Food & Beverage (F&B), repairs & maintenance, shipping & receiving, and onsite events. Provide direction, coaching, and support to ensure team success.
• Operational Management: Oversee complete day-to-day operations of the San Francisco HQ, ranging from janitorial to life-safety services, space planning, and all programs and services in-between. Implement and adapt departmental plans and priorities to address resource and operational challenges.
• Safety, Security & Compliance Leadership: Take the lead to address local safety, security, and facilities-related concerns. Communicate status and updates effectively to ensure our workplace meets all regulatory and company standards.
• Vendor Management: Manage relationships with key site vendors, contractors, and landlord property managers. Oversee vendor performance through quarterly business reviews, monitoring compliance with Okta's service level agreements (SLAs) and key performance indicators (KPIs).

Strategic & Financial Stewardship

• Financial Management: Manage the site-level budget and partner with Finance on all items ranging from capex/opex, accruals, and forecasts. Track expenses and ensure cost-effective management of service contracts.
• Capital Projects & Infrastructure: Manage the coordination and implementation of capital projects in close collaboration with the Global Workplace Project Management team to enhance our facilities and employee experience.
• Program Leadership: Take a leadership role in the Food & Connections program, driving initiatives that foster connection and enhance Okta's culture. Organize and champion employee experience offerings while contributing to North American and global strategy for these programs.

Innovation & Continuous Improvement

• Process Improvement: Innovate and introduce new ways of solving problems, generating ideas to improve workplace efficiency and the employee experience. Deliver programs and services to support our growing distributed workforce in the region as well as onsite facilities.
• AI Integration & Optimization: Enhance Okta's internal AI ecosystem by refining existing applications, optimizing system performance, and identifying opportunities to scale frameworks while maintaining security and technical excellence.

Strategic Partnerships & Leadership

• Strategic Executive Liaison: Serve as a trusted operational partner to the C-suite, managing executive facilities requests and high-profile office activations with discretion and precision.
• Cross-Functional Collaboration: Work closely with Global Workplace + Experience colleagues, cross-functional partner teams, functional leaders, and leadership to ensure that the space and experience reflects Okta's philosophy to promote wellness and productivity. Build strong internal relationships with employees, leadership, partner teams, and key stakeholders.
• Regional & Global Strategy: Work closely with the North American and Global Operations Workplace teams to drive visions, methods, and targets. Contribute your voice to North American and global strategy for workplace programs and initiatives.

What You’ll Bring to the Role

• Minimum 4+ years of workplace programs and/or site management experience in a large enterprise environment
• Strong management and leadership skills with experience managing direct reports and cross-functional teams
• Self-starter capable of driving results independently with exceptional organizational, analytical, and financial acumen
• Strong verbal and written communication skills across all organizational levels
• Background in Workplace Services with commitment to exceptional customer service and positive employee experience
• Proficiency with workplace management systems (Space IQ, Coupa, ServiceNow, Scout, Asana, GSuite, Atlassian)
• Strategic partnership and stakeholder relationship management capabilities
• Vendor management and budget oversight experience (capex/opex planning)
• Safety, security, compliance leadership, and program innovation mindset
• Adaptability and comfort working in ambiguous, fast-paced environments

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