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Engagement Manager - AI Agents
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About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
As an Engagement Manager for AI Agent deployments, you’ll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high-impact, and set up for long-term success.
This role blends program leadership, customer strategy, and value realization. You’ll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers clear, measurable outcomes.
What you’ll be doing
- Lead End-to-End AI Agent Delivery:
- Own AI Agent deployments from kickoff → design → build → testing → go-live → hypercare → optimization.
- Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria.
- Orchestrate a Cross-Functional Delivery Pod:
- Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers.
- Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment.
- Drive Customer Outcomes & Long-Term Success:
- Own the success of multi-phase AI transformation programs.
- Post–go live, act as the customer’s primary AI Agent program lead - running QBRs, tracking KPIs, and driving continuous value.
- Establish Scalable Processes & Governance:
- Create and refine playbooks, delivery templates, evaluation frameworks, UAT processes, hypercare models, and best practices
- Ensure compliance with testing, evaluation frameworks, UAT processes, and deployment checklists.
- Manage timelines, deliverables, documentation, and cross-functional dependencies for multiple concurrent customer programs.
- Customer Enablement & Training:
- Guide customers through operational readiness, change management, and best practices for scaling AI within their contact centers.
- Be the Face of AI Strategy for Enterprise Customers:
- Present confidently to frontline leaders, IT executives, and C-suite stakeholders.
- Translate complex AI/technical concepts into business outcomes and guide customers through AI maturity and transformation journeys.
What you'll bring to the role
- 5+ years in enterprise customer delivery, professional services, program management, or consulting (SaaS, AI, CX, digital transformation, or contact center domains preferred)
- Proven success leading complex enterprise implementations with cross-functional and executive stakeholders.
- Strong understanding of contact center KPIs like containment, AHT, CSAT, NPS, and how they influence AI Agent projects.
- Comfort leading customer-facing discussions - from deep technical troubleshooting to weekly project demos.
- Demonstrated ability to manage multiple projects simultaneously in fast-paced, evolving environments.
- Excellent communication, training, documentation, and relationship-building skills.
- Bonus points for:
- Experience with Conversational AI, VoiceAI, RAG systems, or NLU/NLP platforms.
- Hands-on experience to CCaaS platforms (Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center).
Why You'll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The base salary compensation range targeted for this full-time position is $133,000-$149,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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Senior Customer Success Manager - Evergreen
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About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
We are seeking a Senior Customer Success Manager to lead adoption, value realization, and long-term partnership across a portfolio of strategic enterprise accounts. In this role, you will partner with senior contact center leaders and executive stakeholders to transform how organizations operate by deploying AI agents, copilots, and conversational intelligence that drive sustained, measurable business impact.
As a trusted strategic advisor, you will guide customers through complex change, accelerate time-to-value, and ensure Observe.AI becomes embedded in their operating model. You will also play a critical role in shaping how Customer Success scales at Observe.AI by defining best practices, influencing platform adoption strategies, and helping build the foundation for enterprise-grade success in a fast-growing AI company.
What You'll Be Doing
- Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
- Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
- Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
- Championing and owning customer retention and partnering with Account Managers on upsells
- Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
- Confidently working in an ambiguous environment -- we are a fast moving startup!
- Collaborating internally and externally to solve pain points for your customer
- Providing key contributions to help grow and scale our Customer Success organization
What You Bring To The Role
- 5-7 years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
- Proven track record of managing enterprise-level or strategic customer accounts.
- You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs
- Strong understanding of SaaS business models, customer success methodologies, and customer lifecycle management.
- Ability to build trusted relationships at all organizational levels.
- Excellent communication, presentation, and interpersonal skills.
- Proactive problem-solver with strong organizational and project management skills.
- Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past
- Ability to thrive in a fast-paced, dynamic environment.
Why You’ll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The base salary compensation range targeted for this full-time position is $135,000-$158,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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Sr. AI Interaction Designer
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About Us
Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.
On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.
Why Join Us
As a Sr. AI Interaction Designer, you are a lead "Builder" for our mission to bridge technical capability and business strategy. You will lead the design of intelligent interaction models for our most complex global enterprises, architecting the high-fidelity logic that allows these organizations to automate QA and measure ROI at scale. This is a role for a strategic architect who thrives at the forefront of the Conversation Intelligence revolution, transforming raw audio into sophisticated, actionable business intelligence. This role will report to the Director, AI Solutions & Delivery.
What you’ll be doing
- Lead Interaction Architecture: Architect advanced vertical-specific enrichments and automated scoring processes across Voice, Chat, Email, and AI Agents to drive measurable ROI.
- Sophisticated Logic Design: Balance "rigid" logic for compliance with "nuanced" logic for sentiment and soft skills when designing automated QA for large enterprises.
- End-to-End POC Ownership: Own and execute POC/POV engagements, including requirements gathering, configuration, validation, and outcome presentation to prove technical viability for pilot customers.
- Pre-Sales Partnership: Support pre-sales engagements by partnering with Sales Engineers during customer discovery, demos, and evaluations to translate complex requirements into buildable AI configurations.
- Strategic ROI Correlation: Build interaction models that directly prove high-dollar ROI stories by correlating interaction data to Revenue, Retention, and Registration.
- Technical Accuracy & Audit: Audit and resolve complex accuracy issues in voice and text analytics to eliminate false readings and ensure a high-performance data foundation.
- Custom Demo Delivery: Design and deliver custom demos aligned to specific customer use cases across diverse verticals such as Healthcare, Financial Services, and Retail.
- Cross-Functional Collaboration: Partner with Deployment Managers, Sales, Product, and Engineering teams to support deal cycles and ensure customer success.
- Innovation & Thought Leadership: Provide thought leadership to optimize speech and text analytic configurations as the industry and AI capabilities evolve.
What you bring to the role
- Experience: 4+ years of experience in Conversation Intelligence or Speech Analytics, specifically identifying key points of interest within multi-channel contact center interactions.
- Advanced Logic Construction: Proficiency in translating unique customer business logic into sophisticated "points of interest" and automated scoring models for automated quality assurance.
- Proven Results: A demonstrated ability to correlate interaction data to tangible business outcomes like Revenue, Retention, and Compliance.
- Domain Expertise: Deep understanding of the contact center industry and common KPIs such as AHT, CSAT, FCR, and their correlation to broader business objectives.
- Technical Project Leadership: Strong project management skills to manage stakeholder expectations and communicate priorities, status, and progress across complex deal cycles.
- Communication & Influence: Excellent oral and written communication, presentation, and influencing skills to navigate discovery workshops and high-stakes stakeholder meetings.
- Autonomy & Adaptability: The ability to work independently and as a team player in a fast-paced, technology-driven environment to drive complex projects to completion.
Why You’ll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The base salary compensation range targeted for this full-time position is $95,000 - $113,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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Head of Growth Marketing
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About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
We’re looking for a Head of Growth Marketing to own and accelerate Observe.AI’s end-to-end revenue engine. This is a high-impact leadership role responsible for driving pipeline, optimizing conversion, and scaling efficient growth across all digital and lifecycle channels. This role requires a growth leader who is highly fluent in leveraging AI tools to drive efficiency and scale, thrives in a lean and fast-moving team environment, and brings a creative, experiment-driven mindset to uncover unconventional ways to accelerate pipeline and revenue.
You will partner closely with Sales, Product Marketing, RevOps, and Customer Success to build a predictable, data-driven growth machine that fuels our next stage of scale. This role is critical to Observe.AI’s growth trajectory. In this role you will directly influence how we acquire customers, scale efficiently, and compete in a rapidly evolving AI market.
What you’ll be doing:
- Own Pipeline Growth: Drive qualified pipeline across inbound, outbound support, and product-led motions to meet aggressive revenue targets
- Build & Scale Growth Engine: Develop and execute multi-channel growth strategies across paid media, SEO, lifecycle/email, website, and conversion optimization
- Optimize Funnel Performance: Analyze and improve conversion across the full funnel—from first touch through closed-won
- Lead Demand Generation: Oversee demand gen programs including ABM, digital campaigns, webinars, and content distribution
- Experimentation & Analytics: Build a culture of rapid experimentation (A/B testing, CRO, landing pages, messaging) grounded in data and ROI
- Partner Cross-Functionally: Align tightly with Sales and SDR teams to improve lead quality, routing, and pipeline velocity
- Own Martech & Growth Stack: Evaluate and optimize tools (e.g., HubSpot, Salesforce, attribution tools, analytics platforms)
- Build & Lead Team: Hire, mentor, and scale a high-performing growth and demand-gen marketing team
What You Bring to the Role
- 10+ years in growth, demand generation, or performance marketing, with 3–5+ years in leadership roles
- Proven track record of scaling pipeline and revenue in B2B SaaS (AI, CX, infrastructure or enterprise software experience strongly preferred)
- Deep expertise in paid acquisition, lifecycle marketing, SEO, and conversion optimization
- Strong analytical mindset with experience using data to drive decisions (SQL, attribution models, etc. a plus)
- Experience partnering closely with Sales and RevOps in a high-growth environment
- Hands-on leader who can both set strategy and dive into execution
Why You’ll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The base salary compensation range targeted for this full-time position is $205,000-$220,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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Ready to apply?
Apply to Observe.AI
Sr. Manager, Events Strategy & Brand Experiences
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About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
We’re looking for a dynamic Senior Manager, Event Strategy & Brand Experiences to drive our presence and impact across key industry moments. This role will shape how Observe.AI shows up in the world — through unforgettable experiences that engage our most strategic customers and bring our brand story to life. This role is about more than event execution; it’s about crafting moments that inspire, influence, and deepen trust with the customers who matter most. This role will focus on creating high-value experiences designed specifically to engage strategic accounts, strengthen customer relationships, and generate meaningful pipeline to accelerate revenue growth
You’ll lead the strategy behind our presence at major industry events and curated executive experiences, using creativity, precision, and data-driven insight to translate our value into powerful brand storytelling. Your work will directly elevate Observe.AI’s visibility, strengthen relationships with strategic accounts, and accelerate revenue impact by connecting our innovations in Agentic AI Agents for customers, frontline employees, and operations to real customer outcomes.
What You’ll be Doing
- Strategic Account Alignment: Design and execute event strategies that directly support engagement and growth within top-tier strategic accounts. Partner with Sales, Account Management, and ABM teams to align event plans with account goals and pipeline objectives.
- Event Strategy & Execution: Lead the planning and execution of flagship tradeshows, third-party conferences, and executive experiences that advance strategic account objectives. Oversee logistics, vendor management, and cross-functional coordination to ensure on-brand, high-impact delivery.
- Pipeline Generation: Develop event programs that accelerate the sales cycle, influence pipeline creation, and deliver measurable ROI across key verticals and strategic segments.
- Brand Experience & Storytelling: Oversee onsite brand presence — booth design, messaging, activations, and experiences — ensuring consistency and excellence across all touchpoints. Collaborate with Product Marketing to bring our brand story to life through compelling thought leadership, content, and event narratives.
- Thought Leadership: Identify and secure high-impact speaking, sponsorship, and partner opportunities to showcase Observe.AI’s deep expertise and leadership in the GenAI and CX markets.
- Cross-Functional Collaboration: Partner closely with Sales, Demand Generation, and Product Marketing to drive unified messaging, maximize ROI, and ensure measurable outcomes tied to pipeline and account engagement.
- Measurement & Optimization: Establish clear event KPIs and continuously optimize event performance to enhance reach, impact, and ROI.
What You Bring to the Role
- 8+ years of experience in event marketing, experiential marketing, or field marketing, preferably in B2B SaaS or technology.
- Proven success designing and executing event programs for strategic accounts.
- Strong understanding of account-based marketing (ABM) principles and how events drive engagement within key accounts.
- Deep expertise in trade-shows, sponsorship strategy, executive programs, and customer experience events.
- Exceptional project management, stakeholder alignment, and communication skills.
- Strong analytical and data-driven mindset; able to connect creative event design to pipeline and revenue impact.
- Passion for innovation, creativity, and measurable outcomes in a fast-moving market.
Why You'll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The base salary compensation range targeted for this full-time position is $144,000.00 - 175,000.00 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
Ready to apply?
Apply to Observe.AI
Senior Enterprise Account Executive (Northwest Territory)
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(Primary locations for hiring will be in Seattle, Portland, Salt Lake City, and the Bay Area)
About Us
Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.
On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.
Why Join Us
We’re looking for a Senior Enterprise Account Executive (Northwest Territory)—a rare combination of builder, operator, and elite enterprise seller. The ideal candidate is someone who:
- Runs toward complexity
- Operates at startup speed
- Owns a business, not a book of accounts
- Excels in high-stakes technical sales cycles
This is not a 9–5 job. This is an opportunity to build a category and influence the direction of enterprise AI adoption. Agentic AI experience is a plus but not required. What matters most is depth in complex enterprise selling, mastery of sales rigor, and a builder’s mindset. If you’re a builder, operator, and elite seller ready to redefine enterprise AI, this is the place to do the best work of your career
What you’ll be doing:
Own Your Territory Like a CEO
- Build and execute territory strategy across enterprise accounts.
- Maintain 4–5x pipeline coverage and deliver predictable outcomes.
- Navigate large matrixed organizations with technical and business stakeholders.
Lead Complex, Technical Enterprise Sales
- Own multi-threaded sales cycles involving automation, architecture, workflows, security, and ROI.
- Use advanced sales methodologies (MEDDPICC, Command of the Message, Challenger, SPICED).
- Develop champions and create urgency across C-suite, operations, and IT.
Operate With Modern Sales Tools + GenAI
- Leverage a modern sales tech stack (Salesforce, Gong, Outreach, ZoomInfo, 6sense, Clari).
- Use GenAI tools + Observe.AI’s intelligence platform to:
- Accelerate research, account penetration, and personalization
- Build repeatable outbound motions
- Multiply productivity beyond 1 + 1 = 2
- Strengthen MEDDPICC documentation and deal strategy
- Enhance storytelling, ROI models, and executive communications
Build & Scale the AI Agent Motion
- Establish repeatable patterns and industry playbooks.
- Provide structured insights to Product, Engineering, CX, and Marketing.
- Influence roadmap direction based on customer workflows and technical needs.
Operational Excellence
- Forecast accurately using Commit, Strong Upside, Upside, Pipeline.
- Drive account planning and expansion strategy.
- Execute land → expand → transform motions inside enterprise organizations.
What you'll bring to the role
- 7+ years in enterprise SaaS with complex, technical sales cycles.
- Track record closing high six- and seven-figure enterprise deals in the last 3 years.
- Designing and executing complex deal strategies and technical sales campaigns
- Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
- Working cross functionally with Engineering, Product Management, Marketing, and other relevant departments
- Experience selling AI/ML, automation, workflow, infrastructure, or security platforms a major plus.
- Expertise in executive selling, multi-threading, and influencing transformation.
Skills & Attributes
- Mastery in MEDDPICC or similar qualification frameworks.
- Skilled in using modern sales tech + GenAI for non-linear productivity.
- Executive presence with ability to simplify technical value.
- Builder mentality: scrappy, resourceful, resilient.
- High urgency + high accountability.
Why You’ll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The OTE (On Target Earnings) compensation range targeted for this full-time position is $270,000-$300,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
#LI- Remote
Ready to apply?
Apply to Observe.AI
Senior Enterprise Account Executive (Midwest Territory)
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(Primary locations for hiring will be in Chicago, Indianapolis, Detroit, Philadelphia, Pittsburgh, and Cleveland)
About Us
Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.
On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.
Why Join Us
We’re looking for a Senior Enterprise Account Executive (Midwest Territory)—a rare combination of builder, operator, and elite enterprise seller. The ideal candidate is someone who:
- Runs toward complexity
- Operates at startup speed
- Owns a business, not a book of accounts
- Excels in high-stakes technical sales cycles
This is not a 9–5 job. This is an opportunity to build a category and influence the direction of enterprise AI adoption. Agentic AI experience is a plus but not required. What matters most is depth in complex enterprise selling, mastery of sales rigor, and a builder’s mindset. If you’re a builder, operator, and elite seller ready to redefine enterprise AI, this is the place to do the best work of your career
What you’ll be doing:
Own Your Territory Like a CEO
- Build and execute territory strategy across enterprise accounts.
- Maintain 4–5x pipeline coverage and deliver predictable outcomes.
- Navigate large matrixed organizations with technical and business stakeholders.
Lead Complex, Technical Enterprise Sales
- Own multi-threaded sales cycles involving automation, architecture, workflows, security, and ROI.
- Use advanced sales methodologies (MEDDPICC, Command of the Message, Challenger, SPICED).
- Develop champions and create urgency across C-suite, operations, and IT.
Operate With Modern Sales Tools + GenAI
- Leverage a modern sales tech stack (Salesforce, Gong, Outreach, ZoomInfo, 6sense, Clari).
- Use GenAI tools + Observe.AI’s intelligence platform to:
- Accelerate research, account penetration, and personalization
- Build repeatable outbound motions
- Multiply productivity beyond 1 + 1 = 2
- Strengthen MEDDPICC documentation and deal strategy
- Enhance storytelling, ROI models, and executive communications
Build & Scale the AI Agent Motion
- Establish repeatable patterns and industry playbooks.
- Provide structured insights to Product, Engineering, CX, and Marketing.
- Influence roadmap direction based on customer workflows and technical needs.
Operational Excellence
- Forecast accurately using Commit, Strong Upside, Upside, Pipeline.
- Drive account planning and expansion strategy.
- Execute land → expand → transform motions inside enterprise organizations.
What you'll bring to the role
- 7+ years in enterprise SaaS with complex, technical sales cycles.
- Track record closing high six- and seven-figure enterprise deals in the last 3 years.
- Designing and executing complex deal strategies and technical sales campaigns
- Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
- Working cross functionally with Engineering, Product Management, Marketing, and other relevant departments
- Experience selling AI/ML, automation, workflow, infrastructure, or security platforms a major plus.
- Expertise in executive selling, multi-threading, and influencing transformation.
Skills & Attributes
- Mastery in MEDDPICC or similar qualification frameworks.
- Skilled in using modern sales tech + GenAI for non-linear productivity.
- Executive presence with ability to simplify technical value.
- Builder mentality: scrappy, resourceful, resilient.
- High urgency + high accountability.
Why You’ll Love It Here
- Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
- Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
- Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
- Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
- 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
- Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
- Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
- Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
- Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.
Salary Range
The OTE (On Target Earnings) compensation range targeted for this full-time position is $270,000-$300,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
#LI- Remote
Ready to apply?
Apply to Observe.AI