The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.  The NYISO’s Information Technology department invites applications for a full-time Manager, Software Development to support the Enterprise Reporting Analytics team.

The Software Development Manager is responsible for directing a team of Software Engineers and QA professionals in all phases of the Software Development Lifecycle related to the design, development, testing, implementation, and maintenance of software products. This role will collaborate across other IT teams as well as Product and Project Management to ensure the on-time delivery of high-quality software changes that meet functional requirements and adhere to IT best practices related to software development, security, and test automation.  Our Software Development Managers play a critical part in the reliability of the New York State electric grid and markets. 

ESSENTIAL DUTIES and RESPONSIBILITIES

• Manage a staff of approximately 10 Software Engineers and QA professionals with a budgetary impact of over $1 million. 
• Lead processes for creating, enhancing, developing, evolving and improving internal products as identified in the product portfolio.
• Produce and own product development roadmaps. Consider regulatory requirements, the NYISO strategic plan, Information Technology strategy, internal and external stakeholder input.
• Recruit, develop and retain highly talented technical staff and maintain a balanced mix of technical skills to handle current and future business and technical needs. Build and maintain team bench strength to ensure the ongoing ability to provide effective software development and testing. 
• Develop and mentor direct reports to ensure ongoing team professional development, including setting individual and team goals and managing performance. 
• Empower team to meet the product and project objectives using software development and testing best practices. 
• Collaborate with other Software Development Managers to ensure compatibility with other company produced software and coordinate software releases. 
• Contribute to scope definition for projects, review and approve software requirements and design specifications, work with business analysts and customers to understand and effectively communicate functionality and design alternatives.
• Identify and facilitate the resolution of open questions related to project requirements, scope, and schedule. 
• Coordinate with other IT teams across projects to develop a test strategy including the usage of testing environments to ensure all project schedules are met and overlapping efforts do not invalidate testing efforts. 
• Plan and coordinate with other IT teams to ensure system maintenance activities are achieved without conflicting with business plan commitments. 
• Stay current with technical best practices and trends to develop and maintain IT standards and documentation.
• Partner with Internal Audit team to ensure adherence to current regulations and compliance obligations. 
• Own the software development, testing activities, and resource assignments for all development projects impacting your team’s applications. Ensure best practices are utilized throughout the software development life cycle.
• Create and provide development tasks and estimates; collaborate with project managers to monitor progress, remove roadblocks for teams and ensure plans are maintained and communicated to key personnel and appropriate work groups on a regular basis. 
• Participate with IT management in the development of IT strategic goals and plans, participate in the development and continuous improvement of the NYISO software engineering processes and best practices.
• Ensure IT strategic goals and plans are Create and maintain IT Roadmap documents outlining plans and progress towards achieving IT strategic goals for the applications supported by your team. Maintain and provide related metrics to IT Senior Management. Meet monthly with IT Senior Management to review plans and progress.
• Manage the coordination of development and testing activities to optimize efforts, facilitate the identification and removal of defects during system and user acceptance testing, and ensure that software quality objectives are achieved. 
• Ensure appropriate software documentation is created and maintained including deployment plans, maintenance and support plans, developer guides, etc. 
• Own and manage product support and related on-call rotational assignments for continuous (24x7x365) business operation for all applications that your team owns. 
• Participate in a 24x7 on call rotation on a regular basis where you will be expected to manage critical priority triages of software, network, and other NYISO systems, lead the service restoration efforts, and communicate status to Senior Management.
• Manage change requests, incidents, customer inquiries, and problem tickets to ensure prompt follow-up and timely resolution. 
• Understand and adhere to ITIL processes and best practices related to change and incident management.
• Build and maintain a relationship with third-party software vendors. Ensure work is appropriately prioritized, quality and support levels are sufficient and escalate with vendor support hierarchy as necessary.
• Develop and maintain a team budget, create 5-year projections for capital and non-capital spending. Partner with NYISO Procurement team to negotiate with vendors for favorable contract terms, purchase prices and maintenance costs. 
• Collaborate with IT Management in setting the overall IT department budget. 
• Collaborate with Senior Management to develop and implement Information Technology policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position does possess supervisory responsibility and there are non-supervisory employees who report to this position.

QUALIFICATIONS:

• Bachelor's degree from four-year college or university in Computer Science, Information Technology, Management, Electrical Engineering, Mathematics or related field.
• Minimum seven years related experience demonstrating progressively more responsibility (e.g., software development, project management, technical lead and/or supervision).
• Minimum two years’ experience leading a team of software developers or other technical specialists.
• Minimum three years’ experience working in mission critical / enterprise information technology environment.
• Minimum five years’ experience in a full software development life-cycle environment.
• Experience with multi-year technical upgrade planning and execution strongly desired.
• Experience leading migration and modernization of legacy technologies strongly desired.
• Experience in the energy industry highly desired but not required.

CERTIFICATES, LICENSES, REGISTRATIONS

None

ADDITIONAL REQUIREMENTS

• Fundamental understanding of enterprise information technology including network, storage, database technology, languages and tools, and application architecture. 
• Basic understanding of the economic fundamentals of IT management (budgets, project estimates, cost estimates, labor rates, ).
• Good understanding of the essentials of business systems architecture. 
• Demonstrated ability to operate successfully in a highly regulated environment. 
• Capable of analyzing and interpreting professional journals or technical procedures. 
• Self-directed and independent worker and manager with the ability to take direction from a manager and implement it without direct supervision. 
• Able to communicate with technical and non-technical people including customers and vendors. 
• Able to lead meetings and present to 50 or more people. 
• Ability to exert leadership in a highly collaborative environment.
• Strong team orientation. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check. 

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.  The NYISO’s Information Technology department invites applications for a full-time Senior IT Security Specialist.

The Senior IT Security Specialist provides a wide range of information security services to protect the confidentiality, integrity, and availability of NYISO information and technical environments and to support NYISO’s enterprise security goals and objectives. Responsibilities vary by function, and security operations, threat management, security incident response, security event monitoring and analysis, vulnerability management, engineering and operation of security tools and infrastructure, access, identity & account management, risk management, supply chain cyber risk management, information protection, development and maintenance of security policies, standards, and procedures, and the delivery of effective security awareness training. The Senior IT Security Specialist evaluates existing NYISO security measures, assesses the effectiveness of those measures, and recommends changes that will improve all aspects of NYISO security. The Senior IT Security Specialist is responsible for ensuring compliance with corporate and regulatory standards and plays a key role in ensuring the NYISO’s compliance with cyber risk frameworks and standards.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Designs and manages technologies in support of the NYISO’s Security Operations function; responsible for cyber security architecture, design, system integration, installation, upgrades, and patching, monitoring, system integrity, security, disaster recovery, and performance; develops and maintains technology standards and procedures; leads or participates on project teams and collaborates with application developers and infrastructure peers as necessary; performs backup and restoration procedures; leads audit efforts and ensures compliance with corporate and regulatory standards; mentors and trains junior staff; provides expertise in strategic IT planning; establishes and maintains working relationships with IT partners, business customers, and vendors.
• Responsible for all parts of the system lifecycle of managed cyber security platforms. Establishes and documents a comprehensive set of expertise for a wide range of security technologies and processes including, but not limited to: Security Information and Event Management (SIEM); Threat Management Platform, Anti-malware prevention and analysis; vulnerability scanners; penetration testing; computer and network forensics tools and processes; secure application coding and scanning; and cyber security incident
• Architects, designs, and develops security automation to orchestrate security solutions (SOAR) to automate repetitive tasks, and mature monitoring and response
• Applies broad and deep security expertise to investigate activity, trends, and patterns in NYISO systems, ensuring the security, availability, and integrity of the NYISO’s information assets and technical environments, including energy management systems designated as national critical infrastructure. Will serve as a security thought leader in the
• Interacts frequently with peers from across the IT organization to develop solutions that ensure the security of IT infrastructure and business applications. Provides guidance on the configuration of security infrastructure to implement robust security measures & controls through technology solutions.
• Designs IT security architecture, and makes recommendations on infrastructure, including hardware, software, architecture, and systems management.
• Collaborates with the Security Operations team to ensure security technologies are configured properly to monitor, track, and analyze networks/systems for potential security violations while also assisting in all such potential cyber security
• Ensures the delivery of all assigned projects, both by representing Enterprise Security on business projects, as well as serving as the lead on Enterprise Security initiatives within area of specialty. May perform additional project duties such as requirements development, project management, and quality
• Participates as a key member of Cyber Security Incident Response Team by providing subject matter expertise to more junior staff on security concepts and
• Oversees the collection of metrics and key performance indicators that measure Enterprise Security’s effectiveness, as well as the development of reports and dashboards that communicate security readiness to business leaders.

QUALIFICATIONS:

• Bachelor's Degree (BS) in Information Security, Computer Science, Computer Information Systems, or similar fields or Master’s Degree (MS, MBA) preferred.
• At least seven years of experience in progressively responsible information technology and/or IT security positions is required, along with an in-depth understanding of information security best practices, and expertise with related security technologies and tools, or equivalent combination of experience and education.
• This position also requires a broad and deep expertise in different information security technologies, as well as a conceptual knowledge of system development lifecycles, code and application vulnerabilities, and ability to identify solutions to challenging technical problems. Experience with complex IT infrastructure systems is preferred. Experience in the energy sector is desirable.
• Knowledge of various security methodologies and processes, and technical security solutions (firewall, intrusion detection systems, and Security Information and Event Management (SIEM) platforms, Threat Intelligence Platforms, Vulnerability Scanning, Security Orchestration and Response ).
• Experience working with various event logging systems and be proficient with security event log analysis. Previous experience with Security Information and Event Monitoring (SIEM) platforms that perform log collection, analysis, correlation, and alerting is also
• Experience in analyzing net flow data and packet capture (PCAP).

CERTIFICATES, LICENSES, REGISTRATIONS

• GIAC, CISA, CEH, CFE, CISSP, or similar certification preferred.
• Knowledge of NIST Special Publication 800 Series is preferred.

ADDITIONAL REQUIREMENTS

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to write presentations and articles for publication that conform to prescribed style and format. Ability to effectively communicate security and risk-related concepts to technical and nontechnical
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete
• Proficient with personal computers running the Windows operating system; experience with productivity software such as Microsoft Office applications, e-mail, and Internet

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.  The NYISO’s Information Technology department invites applications for a full-time Configuration Engineer (Salesforce).

The Configuration Engineer is primarily responsible for Salesforce platform administration and support. This role ensures system integrity, security, disaster recovery, and optimal performance for Salesforce and related platforms. The administrator creates and communicates platform standards and procedures, leads or participates in project teams, and collaborates with Salesforce Admins, Software Engineers, QA analysts, and end users from various business teams.

Additional responsibilities may include supporting internal custom software applications, Python scripting for power systems engineering tools, and contributing to software testing efforts.

The ideal candidate is self-driven, passionate about learning, and committed to delivering high-quality solutions. Success in this role requires strong communication skills, independent thinking, adaptability, and a genuine enthusiasm for supporting colleagues and contributing to a positive, customer-focused team culture. On-site presence at least three days per week is expected.

ESSENTIAL DUTIES and RESPONSIBILITIES

Salesforce Platform Administration & Support

• Support existing customer portals and maintain access/functionality for users.
• Administer and configure connected apps supporting the Salesforce platform.
• Oversee day-to-day operations for Salesforce and connected applications, including systematic patching and upgrades to maintain a secure environment.
• Monitor data quality and integrity within Salesforce, identifying and resolving data issues.
• Establish and communicate Salesforce platform standards, policies, and procedures.
• Provision and control user permissions and privileges.
• Create and maintain reports and dashboards to provide insights into platform performance and usage.
• Maintain and test platform backup and recovery plans.
• Participate in internal/external audit reviews to validate proper controls and compliance.

Cross-Functional Collaboration & Project Work

• Work closely with Salesforce Admins, Software Engineers, QA analysts, and business end users to gather and understand requirements.
• Configure Salesforce using native tools (Flows, Email Alerts, Lightning App Builder) to meet business needs and improve user experience.
• Create and maintain custom objects, fields, formulas, validation rules, workflows, and approval processes.
• Develop and maintain APIs for system integration.
• Participate in ongoing IT strategic planning with a primary focus on Salesforce platform technologies.

Software Development & Scripting (Plus Skills)

• Support internal custom software applications as needed.
• Contribute Python scripting for power systems engineering tools (willingness to learn is sufficient).
• Participate in code reviews, testing, and deployment of software solutions.

Testing & Quality Assurance

• Collaborate with team members to design, write, execute, and automate tests for software projects.
• Develop and maintain tools for testing.
• Monitor and manage incidents and problems within platforms, ensuring timely resolution.

Continuous Improvement & Work Habits

• Provide ongoing support and training to Salesforce users, troubleshooting issues and implementing enhancements.
• Stay current with Salesforce updates, new features, and best practices; recommend and implement improvements.
• Demonstrate initiative, ownership, and accountability for tasks and team objectives.
• Thrive in a collaborative, team-oriented environment that values mutual respect, open communication, and shared success.
• Exhibit curiosity, a growth mindset, and eagerness to learn and improve.
• Communicate clearly and effectively with technical and non-technical stakeholders.
• Embrace feedback and contribute to a culture of continuous improvement.
• Support teammates by sharing knowledge, mentoring others, and celebrating team achievements.
• Maintain a customer-focused attitude, ensuring solutions meet business needs and enhance user experience.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Systems, or a related field from an accredited university or college.
• Minimum 5 years of experience as a Salesforce Administrator.
• Strong understanding of Salesforce architecture, APIs, security, and data modeling.
• Proven experience in software development using Python, Kotlin, or Java is a plus
• Experience in the energy industry or with NYISO systems is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

Salesforce Administrator and Administrator certification preferred but not required.

ADDITIONAL REQUIREMENTS

• Ability to read, analyze and interpret common scientific and technical documents. Ability to effectively present information in one-on-one and small group situations to market participants, department managers and other employees.
• General level of competency in Windows operating environment using MS Office applications, such as Word, Excel, Access, and PowerPoint, e-mail, and internet programs.

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training.­­­­­­­­­­­­ May require work on nights, weekends, or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

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