As an on-site Operations Coordinator in Barcelona, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.

Please note that this position is a maternity cover for a period of 6 months. 

Your Objectives:

• Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack. 
• Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
• Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests' reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
• Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
• Keep The Team In The Loop: Overcommunicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.
• Manage property knowledge: Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.

About You:

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

• English fluency (C1+ required).
• A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
• Extreme Ownership & Self-Starter Attitude: You don't say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
• A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren't afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues.
• A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
• Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
• A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
• Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.

YOUR MISSION

As the UK-based Operational Excellence Manager, you are the driving force behind the operational standards of Native by Numa and UK properties. You will design the workflows that connect our UK operations with central structures, develop, document, and audit the physical standards of our product, and train our frontline teams to deliver a flawless, tech-enabled guest experience.

YOUR OBJECTIVES

In this role, you will: 

● Bridge the Gap: Map out, document, train, and refine the operational workflows for the "Native by Numa" roles, acting as the crucial interface between the UK field operations and our central structures in Berlin.

● Own the Onboarding & On-the-Job Training of our UK team: Train our property-based teams to deliver better on-site quality, polish their professional skills, and streamline operations. You will also refine and own our onboarding programme for front-line operations teams. Working as a sparring partner for Ops Managers in the Uk to ensuring knowledge, best practices, and correct ways of working flourish among their teams from Day 1.

● Develop Physical Standards: Act as an operational voice in defining our developing Native by Numa product. You will provide critical input to central departments (such as Project Management, Design, and Brand) to refine, localize, and continuously elevate the physical standards across the UK portfolio 

● Analyse our Data: Proactively monitor key quality metrics such as NPS, cleanliness measures, and OTA listing scores for our UK portfolio. Read through, identify, and present trends in guest feedback to prioritize planned improvements.

● Lead Action Plans: Lead quality calls with onsite managers and stakeholders, digging deep into property performance data to help come up with appropriate action plans.

● Audit the Guest Journey: Assess and report on the onsite quality of operational properties in the portfolio, building and completing audit frameworks that focus on the entire guest journey.

● Standardize Ways of Working: Assess and report on the ways of working and back-of-house setup of both our internal Ops and Housekeeping teams and our key external partners across the UK.

● Drive Tech Efficiency: Actively participate in the development of new in-house tech solutions that drive operational excellence and efficiency while maintaining high quality and transparency levels.

● Tech Adoption: Train and ensure the use of Numa's in-house software for housekeeping and maintenance, both among our staff and the key external partners working with us. Actively participating in the development of new in-house tech solutions that drive operational excellence and efficiency.

● Champion Guest Obsession: Foster a culture of guest obsession across the operations team and the wider company.

ABOUT YOU

We encourage you to apply even if you don't think you meet all of the criteria below. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have: 

● Hospitality Experience: 3+ years in hospitality management (ideally from a rooms and/or housekeeping background), including proven, hands-on experience training teams.

● Autonomous Project Leader: A self-starter comfortable operating at high speed with autonomy. You can independently juggle multiple projects, lead cross-functional initiatives, and maintain a strategic overview in a fast-paced environment.

● Systems Thinker: You don't just solve problems; you build end-to-end systems to prevent them. You enjoy mapping and designing lean operational workflows.

● Process & Data-Driven: You possess high data literacy, an exceptional eye for detail, and the ability to quickly translate performance metrics into actionable training or process improvements.

● Stakeholder Management: Strong interpersonal skills with the assertiveness to build relationships, influence central teams, and align external partners.

● On-the-Ground Presence: A true hands-on mentality. You are ready to regularly step away from the desk and travel across our physical UK properties to train teams, audit spaces, test new standards and oversee local integrations in person.

ABOUT THE ROLE

YOUR MISSION:

As an on-site Operations Coordinator, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.

Your Objectives:

In this role, you will:

• Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping  and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack. 
• Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
• Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests' reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
• Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
• Keep The Team In The Loop: Over-communicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.Manage property knowledge. Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.

ABOUT YOU

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

• English & German fluency is a must (upto C1 level required).
• A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
• Extreme Ownership & Self-Starter Attitude: You don't say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
• A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren't afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues
• A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
• Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
• A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
• Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.