About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America – and this is still just the beginning of the purple future we’re building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Learn more at our careers page.

About the role

We are looking for a Senior Staff Product & Marketing Manager professional to own and scale our new content hub – a central, owned channel where Nubank will host exclusive content from strategic partnerships and operate a delightful e-commerce experience for branded merchandise and collaborations.

This person will be the end-to-end operational owner of the content hub: from defining and running the operating model with partners and suppliers, to working closely with Product Operations, Engineering, Marketing, Legal, Tax, and Logistics to make the experience work seamlessly for customers across markets as we are scaling our brand globally.

The first big mission is to launch an initial version of the content hub, including exclusive content and the first wave of merchandise from our global partnerships with key partners such as Mercedes, AMG, Petronas F1, and Inter Miami CF, and then continuously iterate it into a core channel for our marketing and product teams to engage fans, launch new experiences, and drive product adoption.

You will sit in the Marketing organization, working very closely with Product Operations, Product Management, and Partnerships, and will operate at a Senior Staff (IC8) level, with significant autonomy and visibility.

You’ll be responsible for

• Owning the content hub and merchandise “store” end-to-end – from concept to daily operations – as your core product, ensuring it delivers a high-quality, reliable experience to Nubank customers and partners.
• Leading the MVP launch of the hub, including content and the first merchandise drops (e.g., Mercedes and Inter Miami collaborations), coordinating legal, tax, inventory, shipping, content, and technical workstreams to get a first version live quickly and safely.
• Designing and running the operating model for the hub: selecting and managing suppliers and partners, defining SLAs and responsibilities, and ensuring that logistics, customs, returns, and customer support flows are clearly owned and work in practice (e.g., FAQs, redirection to partner support, escalation paths).
• Partnering with other Product Managers and Engineers to scope and prioritize technical integrations and features (e.g., plug-ins for e-commerce, content formats, entry points in the Nu app), translating operational needs into clear product and technical requirements.
• Defining and optimizing discovery and entry points to the hub, both within the Nubank app and from partner surfaces (e.g., partner websites, campaigns), in collaboration with Marketing, Product, and Partnerships teams.
• Coordinating a highly cross-functional stakeholder landscape, including Global and Local Marketing, Partnerships, Product, Engineering, Legal, Tax, and Operations, continuously re-prioritizing across competing needs while keeping the hub roadmap and delivery on track.
• Setting up and driving a clear execution plan and governance, including timelines, milestones, and decision forums, and proactively unblocking legal, regulatory, and operational issues as they arise.
• Continuously evolving the hub vision and roadmap beyond V1 – for example into fan clubs, community experiences, and early-access product launches – in partnership with Marketing and Product leaders.

We are looking for a person who has

Required qualifications

• Extensive senior experience (Senior Staff / IC-level) in Product Operations, Product Management, Product Marketing, or a similar role, with a clear track record of hands-on, operational execution
• Proven end-to-end ownership of a complex, cross-functional initiative or consumer-facing product, covering business case, technical integration, partner management, operations, and ongoing optimization.
• Experience with e-commerce platforms, marketplaces, or content platforms (for example, consumer marketplaces, creator or content platforms, streaming or membership products), understanding logistics flows, content hosting, QA, and external partner integrations.
• Strong program/project management skills and the ability to switch context frequently, wearing multiple hats across operations, product, marketing, legal, and partner management while keeping clarity on priorities and outcomes.
• Demonstrated ability to work closely with engineers on integrations and technical capabilities (e.g., plug-ins, APIs, content formats), with enough technical fluency to challenge trade-offs and co-design solutions.
• A strong ownership mindset, with visible examples of “getting your hands dirty” to solve operational issues, close gaps, and deliver on ambitious timelines in high-visibility projects.
• Excellent communication and stakeholder management skills in English, including working with senior leaders and diverse global teams.
• Ability and willingness to be based in Miami, US or São Paulo, BR (relocation support available if required).

Nice to have

• Experience building or operating content hubs, fan communities, or loyalty / membership experiences, especially in partnership with major sports, entertainment, or lifestyle brands (e.g., motorsport, football clubs).
• Experience navigating legal, tax, and regulatory implications of new digital products or commerce experiences, collaborating effectively with specialist teams to find practical paths forward.
• Optional: background in Product Marketing (PMM) or Marketing roles where you acted as the bridge between product, logistics/operations, and external partners, owning very operational work (not only go-to-market strategy).
• Experience in smaller or fast-growing companies where you had broad, end-to-end responsibility rather than a narrow slice of a large system.

Location

• Office location: Miami, United States 

Work model for this role

Our work model for this role is Hybrid 2–3 times/week: our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit our hybrid work model page.

Our benefits – United States (Employee)

For this role, you will be eligible for Nubank’s US employee benefits, including:

• Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Nucleo – our learning platform of courses
• NuLanguage – our language learning program
• NuCare – our mental health and wellness assistance program
• 401(k)
• Saving Plans – Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable

Global Corporate Development Expert 

About Us

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/  

About the Role

Nubank is looking for a senior Corporate Development professional to be our permanent presence in San Francisco — the heart of global innovation in crypto, AI, and fintech. Sitting within the Global Corporate Development team, this person will be our eyes and ears in the US startup ecosystem, identifying and leading strategic opportunities that support Nubank’s international growth agenda.

The initial focus is crypto: sourcing and executing acquihires and acquisitions, building relationships with founders, operators, and investors across the Bay Area ecosystem. Over time, the mandate will evolve — spanning AI partnerships, design talent pipelines, and opportunistic fintech M&A — as Nubank’s Bay Area footprint grows.

This is a high-autonomy role for someone who thrives in a fast-moving, entrepreneurial environment and can operate independently while staying tightly connected to a globally distributed team.

What You’ll Do

• Be Nubank’s presence in the Bay Area. Act as the primary point of contact with the US startup ecosystem — founders, VCs, investment banks, and strategic partners — with a focus on crypto and AI.
• Lead crypto M&A. Source, evaluate, and execute acquihires and acquisitions in the crypto/Web3 space. Own deal flow from initial contact through term sheet and close, in coordination with the LatAm CorpDev team.
• Build and maintain a high-quality network. Develop trusted relationships with crypto and AI founders, VC and crypto-native funds, accelerators, and ecosystem intermediaries in the Bay Area.
• Identify and lead strategic opportunities. Beyond crypto, keep a watching brief on AI, design, and other fields relevant to Nubank’s global strategy. Surface and prioritize the right opportunities in partnership with team leadership.
• Drive cross-functional execution. Lead end-to-end execution of prioritized transactions and partnerships, coordinating workstreams across CorpDev, Legal, Finance, and business units.
• Write high-quality investment and partnership memos. Synthesize complex opportunities into clear, hypothesis-driven briefs for Nubank’s senior leadership.
• Support Nu USA CorpDev activities. On a secondary basis, provide deal and market intelligence relevant to Nu’s US business (this is not the primary mandate of the role).

What We’re Looking For

• 5–10 years of experience in tech (ideally in crypto and AI), Corporate Development, M&A, investment banking, venture capital, or growth equity — with a strong preference for candidates who have worked directly in or alongside the crypto/Web3 ecosystem.
• Deep familiarity with the Bay Area tech and startup ecosystem, especially in crypto and/or AI. An existing network with founders, VCs, and operators is essential; you should be able to get a first meeting through a direct message, not a cold email.
• Demonstrated ability to lead complex transactions or partnerships end-to-end — from sourcing and thesis development through negotiation and close.
• Excellent written and verbal communication skills. Able to synthesize complex topics into clear, concise memos and presentations for executive audiences.
• Highly autonomous and self-directed. Comfortable operating with ambiguity, across time zones, and without a large local team.
• Experience working with or within a global, fast-growing technology company in fintech, crypto, or AI is a strong plus.
• Fluency in English required. Portuguese or Spanish is a plus — but not required.

Why Nubank

Nubank is one of the world’s largest digital financial services companies, serving over 130 million customers across Latin America. We’re on a mission to fight complexity and give people more control over their financial lives — and we’re just getting started on our global expansion journey. This role sits at the center of that effort: building the ecosystem relationships and executing the transactions that will define Nubank’s next chapter.

Total compensation includes base salary, RSUs and benefits. Base salary range: US$170k - US$210k.

Our Benefits

• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves 
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K
• Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable.

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

About Nubank

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the role

The Traffic Management team keeps Nubank’s customer‑facing and internal services reachable and secure. It is the layer that routes and protects every service request, from mobile app entry points to service‑to‑service calls across all our regions and environments. This function owns the strategy and execution for our service mesh ensuring our products can scale safely as we grow and expand. In this role, you will drive the reliability, scalability and security of this critical platform, evolving our service mesh, strengthening resilience and observability, and pushing our capabilities so that product teams can ship quickly without compromising stability.

You'll be responsible for

• Lead and Deliver end‑to‑end milestones on the traffic platform, from problem definition to rollout and follow‑up, breaking complex problems into clear tasks and keeping progress and risks visible for the team and key stakeholders.
• Take ownership of complex and sometimes ambiguous problems, analyzing options and trade‑offs, and proposing clear, pragmatic solutions that balance reliability, performance, security and effort.
• Ensure the stability and quality of what you and the team ship: design with failure in mind, put the right tests and observability in place, and react quickly to incidents, driving follow‑ups that prevent them from happening again.
• Collaborate with engineers, product and partner teams to understand needs, align on priorities and turn them into clear technical plans and milestones that are connected to the team’s goals.
• Use AI and agents in an AI‑first way in your routine to investigate issues, write and review code, explore solution options and automate repetitive work, helping the squad adopt safe, effective AI workflows rather than just individual usage.
• Create and maintain clear technical documentation and runbooks that help other engineers understand, use and operate the traffic platform with confidence, and share knowledge through reviews, sessions and participation in function‑level initiatives.
• Help other engineers grow by giving and receiving feedback through code reviews, design discussions, pairing and day‑to‑day collaboration, acting as a reference for good engineering practices inside the team.
• Participate in support and on‑call routines for the area, using incidents, tickets and metrics as input to suggest and drive medium‑term improvements to the platform and to how we work.

We Are Looking for a Person Who Has

• Operated large-scale, high-performance synchronous distributed systems in the cloud, working directly with load balancers, reverse proxies, TLS/mTLS and routing, and using metrics, logs and traces to debug issues, optimize performance and improve overall reliability.
• Worked hands-on with Kubernetes-based infrastructure and Infrastructure-as-Code tooling — defining and evolving manifests, routing and deployment strategies, and managing DNS configuration — with a solid understanding of how these pieces fit together to deliver resilient traffic paths in production.
• Uses AI as part of their daily engineering workflow, leveraging AI tools and agents to investigate issues, write and review code, explore solutions and automate repetitive work, while consistently validating outputs and holding quality and safety as non-negotiable standards.
• Led end-to-end infrastructure platform projects from design to production go-live, breaking work into clear milestones, coordinating across stakeholders, managing risks and trade-offs, and following through post-rollout to stabilize and evolve the solution.
• Experience with Istio or other service-mesh technologies such as Linkerd or Envoy-based solutions — or legacy stacks like Finagle — designing and evolving traffic policies, resilience features and observability for service-to-service communication.
• Worked with AWS networking and compute primitives (ALB/NLB, security groups, VPC, Route 53, IAM) in production environments, with an understanding of how these layers interact with application traffic.
• Hands-on experience using Infrastructure-as-Code tools such as Pulumi or Terraform to design, version and roll out changes to cloud and Kubernetes infrastructure in a safe, repeatable way.
• Previously built platform capabilities or shared libraries for other engineers — abstractions, SDKs or internal tooling — that make it easier and safer for product teams to consume traffic and networking capabilities at scale.

About Nubank

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the role

AI is core to how Nubank builds products — and securing it is one of the most critical and forward-looking challenges in the company. The AI Security team, part of Nubank's Information Technology & Security area, is responsible for ensuring that AI systems are developed and operated safely and securely at scale, across LLM-powered applications, autonomous agents, and the infrastructure that supports them.

As Lead Security Engineer (AI), you will own and drive Nubank's defensive security strategy for AI products and internal tools. You will define frameworks, set technical direction, build runtime protections, and enable engineering teams across the company to ship AI systems securely by default. This role sits at the intersection of cutting-edge AI and high-stakes security — and your work will directly shape how one of the world's largest fintechs builds trustworthy AI at scale.

You'll be Responsible For

• Leading the security strategy for Nubank's AI systems — covering LLM-powered applications, AI agents, and their underlying infrastructure — and building the standards and frameworks that guide secure AI deployment across the company.
• Securing AI agents and autonomous workflows by hardening tool usage, enforcing appropriate permission levels, and monitoring agent behavior and decision-making in production.
• Designing and enabling secure architectural patterns for AI applications, including LLM-based services and agent orchestration systems.
• Developing AI-specific detection and monitoring capabilities to identify abuse, misuse, and anomalous behavior — including telemetry across prompts, responses, tool usage, and agent execution.
• Designing and implementing runtime protections for LLM applications, such as prompt injection detection, jailbreak protection, abuse detection, and output safety controls.
• Collaborating with AI engineers and platform teams to integrate security controls into AI development and deployment pipelines.
• Staying current with emerging threats and AI security trends, translating them into concrete controls, guidelines, and standards across Nubank's engineering organization.

We Are Looking for a Person Who Has

• Deep expertise in product security, application security, or cloud security, combined with hands-on experience building AI agent systems.
• A proven track record leading cross-team technical initiatives — setting standards and driving adoption without direct authority.
• Experience designing and implementing secure systems and controls in production environments.
• Hands-on experience with runtime security controls (input validation, abuse detection, policy enforcement) in high-throughput production systems.
• Solid familiarity with LLM application architectures — including prompt pipelines, tool use, and RAG — and their threat surfaces such as prompt injection, data exfiltration, and jailbreaks.
• Strong understanding of agentic systems and AI infrastructure, with the ability to threat-model novel and non-deterministic systems.
• Experience building monitoring, telemetry, and alerting for production systems.
• Strong programming skills in at least one production language, with the ability to read and review code across the AI stack.

Location

• Durham, United States
• Miami, United States
• Palo Alto, United States
• Washington DC, United States

Our Benefits

• Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves 
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K
• Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable.

Work Model for this Role

Hybrid 2–3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

Location-Specific Disclosures

• Palo Alto: Total compensation includes base salary, RSUs and benefits. Base salary range: $15,360 - $23,040

About Nubank

Nu is the world's largest digital banking platform outside of Asia, serving over 127 million customers across Brazil, Mexico, and Colombia. Guided by its mission to fight complexity and empower people, Nu caters to customers' complete financial journey — promoting financial access with responsible lending and transparency. Recognised by Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Banks, Nu is now entering its next growth cycle: accelerating internationalisation outside Latin America and expanding into new verticals beyond financial services.

About the Team

The People Analytics Technology Operations (PATO) team is redefining what People & Culture infrastructure looks like for a company operating at global scale with an AI-first mandate. We don't run HR software — we build the systems that make HR itself obsolete in its traditional form. Our work touches every Nubanker, every country, every moment of the employee lifecycle. We are the internal frontier lab for agentic people systems.

About the Role

Here is the core question this role exists to answer: if you were designing People & Culture infrastructure from scratch today — knowing that AI agents will run most operations, humans will audit rather than execute, and the channels and surfaces workers interact with don't fully exist yet — what would you build?

This isn't a rhetorical question. It's the actual brief.

The SaaS era of HR technology is being disrupted faster than most incumbents can adapt. Workday, SAP, ServiceNow — products built for a world of human workflows and form-based interfaces — are structurally ill-equipped for an agent-native operating model. The real competitive moat in this next era won't be features. It will be the depth of integration within a specific domain, and the quality of the data and reasoning layer that sits beneath it. We have the rare opportunity to build that solution — purpose-built for the People & Culture domain — inside one of the most technically ambitious companies in the world.

As Global People Data & Tech Director, you will lead the effort to design and build this from the ground up. You will define what the agentic HR stack looks like: the data models that make agents actually useful, the orchestration layer that lets them act with minimal human friction, the audit surfaces that let people stay in control without becoming bottlenecks, and the foundational platform that scales to 40+ markets without scaling the team that builds it. Agentic development practices aren't a side methodology here — they are how this organisation will operate. You build with agents, you build for agents, and your team stays lean precisely because of it.

This role isn't for someone who has deep experience with HR software. It's for someone who looks at HR software and sees an industry ripe to be rebuilt. You are a product and infrastructure thinker who happens to care deeply about the employee experience — and who has the technical depth and organisational leadership to translate that vision into production systems used by hundreds of thousands of people.

Key Responsibilities

Define the Agent-Native HR Stack

• Design the architecture for a People & Culture platform where agents are first-class citizens: capable of executing hiring, onboarding, payroll, compliance, and performance workflows with minimal human intervention.
• Define the human-in-the-loop model — which decisions require human review, through what interfaces, with what level of latency — so that oversight is meaningful rather than ceremonial.
• Identify and kill the workflows that should no longer exist at all.

Build the Data Foundation

• Architect the People data layer that will serve as the substrate for agent reasoning, predictive analytics, and LLM-powered insight generation for the next decade.
• Ensure the data model is jurisdiction-aware from day one — built to accommodate the legal, cultural, and operational variance of 40+ markets without requiring structural rework per country.
• Drive the transition from fragmented HR data silos to a unified, real-time, auditable data layer that agents and analysts can trust equally.

Build With and For Agents

• Apply agentic development practices to your own team's engineering process — using agents to write, test, review, and deploy code so that headcount does not scale linearly with product scope.
• Lead the development of real-time AI-powered employee experiences: intelligent copilots, proactive guidance systems, and autonomous support channels that resolve needs before they become tickets.
• Advance Nubank's application of large language models to unstructured People data — feedback, communications, performance narratives — turning qualitative signal into structured organisational insight.

Own the Platform Vision

• Define the comprehensive HR platform roadmap — what we build, what we integrate, and what we deliberately do not own — with a bias toward deep integration over broad coverage.
• Ensure the platform is designed for global scale from the start: multi-currency, multi-jurisdiction, multi-language, and operable across legal entities without per-country engineering investment.
• Bridge strategic vision with hands-on execution, staying close enough to the codebase and architecture to make credible decisions and earn the trust of your engineering team.

Lead the Organisation

• Build and lead a high-performing, deliberately lean team that punches well above its headcount because it builds and operates with agents.
• Develop senior technical leaders who can own domains end-to-end, reducing coordination overhead and enabling faster iteration.
• Foster a culture of intellectual honesty — one that questions inherited assumptions about how HR technology should work, and is willing to discard anything that doesn't hold up.

Qualifications & Skills

What We're Looking For

We are not looking for someone who has spent their career in HR technology. We are looking for someone who has built consequential software systems, who thinks seriously about agents and automation, and who is intellectually excited by the opportunity to apply that background to a domain that is fundamentally underbuilt.

Required

• 10+ years in software engineering and technology leadership, with demonstrated experience owning large-scale production systems from architecture through operation.
• Deep fluency in data architecture and data modelling — the ability to design canonical data structures that remain coherent as business complexity grows across jurisdictions and entity types.
• Hands-on experience building with or designing for agentic systems: familiarity with LLM-based reasoning, tool use, multi-agent orchestration, and the failure modes that come with autonomous execution.
• Experience leading platform or infrastructure products — systems used by other teams and applications, not just end users — with the taste and discipline that entails.
• Proven ability to scale impact without scaling headcount: through leverage, tooling, great architecture, and a culture that defaults to automation before process.
• Strong engineering management skills, including the ability to hire, develop, and retain senior technical talent and engineering leaders.

Valued

• Experience building products that operate across multiple legal jurisdictions — especially products where regulatory variance is a first-class design constraint, not an afterthought.
• Background in developer platforms, internal tooling, or B2B SaaS — contexts where you have thought carefully about API design, data contracts, and integration depth.
• Familiarity with the People & Culture domain — not as a practitioner, but as a product builder who has spent time understanding what HR teams actually do, where the friction lives, and what automation can and cannot replace.
• Experience operating within a high-growth technology company where ambiguity is the norm and the product surface changes faster than any roadmap.

Core Leadership Skills

• Business Acumen: Drives strategic alignment by reading market dynamics, spotting where incumbents are structurally vulnerable, and translating that into build-vs-integrate decisions with long-term leverage.
• Communication: Moves between technical depth and executive narrative fluently — able to defend architectural choices with an engineer and explain the same decision to a board.
• Agile Adaptability: Leads in conditions of genuine uncertainty, treating early product iterations as learning instruments and calibrating direction based on evidence rather than original conviction.

Role Details

Location:  São Paulo, Mexico City, Bogotá, or US (Palo Alto, Miami, or Virginia) | Location-Specific Disclosures

Reports To: Suzana Kubric, CHRO at Nubank

About Us

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world. Nubank was listed on the NYSE in 2021 and was recently named one of Time Magazine's 100 Most Influential Companies. For more information, visit www.nu.com.br.

About the Role

At Nubank, our Credit Card platform is the core of our global expansion. We are looking for a Staff Engineer to join our platform team as a technical anchor, ensuring our systems remain scalable and flexible as we maintain sustainable growth and innovation in the countries where we currently operate, while also launching into new international markets. You will play a vital role in evolving the architecture of one of our most complex and strategic products.

You will operate within a high-impact triad alongside Product and Management, focusing on long-term technical strategy and system health. As a hands-on technical leader, you will challenge the status quo, propose innovation and solve deep architectural problems, mentor and become a technical reference for our engineering team. Your work will directly enable millions of customers to access financial products via credit card worldwide.

Responsibilities

• Define and drive the long-term vision and strategy for the global architecture of the core credit card platform, ensuring exponential scalability and continuous evolution capability.
• Lead the strategic partnership with Product and Business leadership (C-level and VPs) to shape the medium and long-term technical roadmap and define the strategic OKRs and global impact KPIs.
• Act as a technical and cultural reference, defining the highest standards of engineering excellence, mentoring other Architects and Principal/Staff Engineers, and fostering a culture of innovation and accountability.
• Lead and resolve the most ambitious and high-risk technical challenges, intervening in critical performance or resilience bottlenecks and driving technical execution for solutions with multi-system and multi-country impact.
• Design and oversee the execution of complex system transformations (e.g., core banking migrations, replacement of legacy platforms) ensuring regulatory compliance in multiple jurisdictions and fiscal regimes, proactively mitigating risks.
• Communicate and defend the technical strategy eloquently and convincingly to the executive board and non-technical audiences, translating architecture decisions into business value and competitive advantage.

Required Qualifications

• Principal/Staff Engineer level experience or equivalent with an extensive and demonstrable history in architecting and scaling mission-critical, high-volume, and low-latency systems in global fintech or e-commerce environments.
• Expert proficiency (demonstrated in code and design) in multiple programming paradigms, with significant hands-on experience in functional programming (e.g., Clojure, Scala, Haskell) and reactive/event-based architectures.
• Proven ability to establish and lead the long-term technical strategy for entire platform ecosystems (not just isolated components), influencing the direction of multiple engineering groups.
• Deep and successful experience in navigating and defining the architecture in highly regulated financial environments (e.g., BACEN, FCA, SOX) and designing systems to meet data residency requirements and complex cross-border transactions.
• History of successfully leading and completing large-scale platform transformations (e.g., transition from monoliths to microservices mesh, migration of data centers or clouds), managing risks and operational impact.
• In-depth knowledge of credit card/payment systems design is a significant differential.

Nice to Have

• Experience with Clojure or similar functional languages.
• Proven interest or experience in leveraging AI to optimize engineering workflows.
• Deep domain knowledge of credit card processing or financial ledgers.

Location & Work Model

This role is based on a hybrid model at one of our Nubank offices in Brazil (São Paulo, Campinas, Rio de Janeiro, or Belo Horizonte), the United States (Palo Alto, Durham, Washington D.C. or Miami), or Canada (Toronto).

Location-Specific Disclosures

Total compensation includes base salary, RSUs and benefits.
Toronto base salary range (CAD): $192.000 - $288.000
Palo Alto base salary range (USD): $230.400 - $288.000

Diversity & Inclusion / Equal Opportunity

At Nubank, we believe that diversity is essential to building the best products and services. We are committed to creating a welcoming work environment that respects and values diversity in all its forms, and we encourage people from all backgrounds to apply. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need accommodations during the application or interview process, please let us know.

This offer is conditional on meeting all applicable regulatory eligibility requirements and successful completion of background checks.

About Us

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/  

About the role

At AI Core, we are scaling the impact of our AI initiatives to become the primary driver of Nubank’s most critical decision systems. We are seeking  Machine Learning Engineers to lead high-impact research projects that bridge the gap between state-of-the-art AI and production-grade financial systems. You will be responsible for solving complex, ambiguous problems using Deep Learning and Foundation Models, ensuring our architectures are scalable, efficient, and driving measurable business results.

As an Machine Learning Engineer (MLE), you’re expected to:

1. Research Execution & Technical Leadership (Complexity & Autonomy)

• Lead and execute complex applied research initiatives independently, focusing on building and optimizing architectures (e.g., Transformers, GNNs) that can be deployed across critical use cases like Credit, RecSys, GenAI, and real-time inference.
• Address difficult and ambiguous modeling problems that require coordination across various stakeholders (Data, Infra, Product), delivering innovative solutions with a clear focus on medium-term impact.
• Bridge the gap between research and production by designing architectures that respect MLOps constraints, ensuring models are optimized for latency, interpretability, and cost-efficiency.

1. Strategic Impact & Collaboration (Impact)

• Develop and deliver innovative solutions that address project-level challenges, focusing on pushing the latest platform and AI research improvements into downstream production models.
• Actively participate in cross-functional collaborations, ensuring that research outputs are seamlessly integrated into Nubank's decision-making engines.
• Establish technical standards within the AI Core team for experimentation, model evaluation, and code quality, inspiring peers to raise their performance.

1. Mentorship & Function Contribution (Function Contribution)

• Serve as a technical mentor for senior engineers and researchers, providing guidance on deep learning fundamentals, problem formulation, and research methodology.
• Actively contribute to the function's growth by participating in mandatory activities like hiring (interview panels) and leading internal task forces to improve our ML lifecycle.
• Contribute to thought leadership by participating in research collaborations or internal papers that align with Nubank’s strategic goals.

What are we looking for?

• Professional Experience: 5-7+ years in applied AI/ML, with a proven track record of delivering research-driven systems into production environments
• Technical Mastery:
  • Deep expertise in Deep Learning architectures (Transformers, Multimodal, or GNNs).
  • Strong coding skills in Python and proficiency with frameworks like PyTorch, JAX, or TensorFlow.
  • Solid understanding of MLOps and the constraints of deploying models at scale.
• Problem Solving: Sophisticated skills in ML problem formulation and the ability to navigate uncertainty when data is messy or unavailable.
• Communication: Ability to communicate complex technical concepts to both technical peers and cross-functional stakeholders, ensuring alignment and buy-in.
• Analytical Capacity: Experience with large-scale experimentation and A/B testing to validate research hypotheses.

Our Benefits

• Opportunity of earning equity at Nu
• Total compensation includes base salary, RSUs and benefits. Base salary range: $230k - $345k
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves 
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• Extended maternity and paternity leaves 
• 401K
• Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable.

Role Location

Palo Alto, California
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ 

Sr Staff Software Engineer - CC Core Platforms

About Nubank
Nu is the world’s largest digital banking platform outside of Asia, serving over 123 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. The Company is preparing for its next growth cycle where it will accelerate its internationalization process outside Latin America, and will also enter new verticals beyond financial services in its core markets taking advantage of the significant customer penetration.

Nubank History Video
Check out our Blog About Nu 

About the role
We are looking for a Senior Staff Software Engineer to lead the technical evolution of our Credit Card platform. This is not a traditional maintenance role. You will be the architect of a profound transformation: leveraging Generative AI to automate complex operational tasks and orchestrating the global migration from our current systems to a unified, future-proof architecture. You will be a key partner to the Engineering Leadership and a reference for the entire engineering community.

Mission
Your goal is to design and operationalize a technical strategy that uses AI to increase operational efficiency while accelerating our global migration, ensuring:

• Intelligent Maintenance: Implementing AI agents to analyze tickets and crashes, automating resolutions for the global credit card environment.
• Seamless Migration: Leading the coexistence strategy between legacy and new platforms across Brazil, Mexico, and Colombia, ensuring data integrity and a flawless customer experience.
• Technical Excellence: Solving deep architectural bottlenecks in high-scale distributed systems and raising the bar for software design globally.

Core Responsibilities

• Migration Strategy: Define the long-term roadmap for decommissioning legacy systems, starting with the 1-year migration plan for the Colombian market.
• AI-Driven Engineering: Architect and integrate AI solutions (cloud-based agents) to automate infrastructure maintenance and data migration.
• Strategic Partnership: Collaborate with General Managers, PMs, and Staff+ ICs to align technical decisions with business needs across different countries.
• Mentorship & Culture: Mentor senior engineers, fostering a culture of pragmatism, excellence in distributed systems, and the adoption of cutting-edge AI tools.

Challenges & Opportunities

• Navigating Complexity: You will work on high-scale systems supporting millions of transactions where every decision impacts customer limits and billing.
• Modernizing the Core: You have the unique opportunity to make "legacy" systems attractive and efficient by applying AI to remove heavy operational toil.

Core Qualifications (What We’re Looking For)

• Proven Track Record: 15+ years of experience in software engineering, with a focus on large-scale distributed systems.
• Migration Mastery: Proven experience leading critical system migrations and managing coexistence between old and new architectures.
• AI Fluency: A strong interest or practical experience in using GenAI/LLMs to solve engineering productivity and data analysis challenges.
• Platform Mindset: Ability to design reusable APIs and contracts that serve multiple product teams with high reliability.
• Global Communication: Fluent English is required to collaborate across our global hubs (Brazil, US, Mexico, and Colombia).

About Us

Nu is one of the largest digital financial platforms in the world, with more than 130 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/.

About the Role

As a Software Engineer, you will join a small, senior group shaping the core technology that powers Nubank globally — from data and experimentation platforms to shared services that support products across multiple business units and geographies.

You will focus primarily on backend and platform engineering: owning critical services end‑to‑end, making architecture decisions in an AI‑first environment, and turning complex infrastructure into simple, reliable building blocks other teams can depend on. The work is highly 0→1, with a strong emphasis on long‑term impact, technical quality, and global scale rather than one‑off features.

You'll be responsible for

• Designing, building, and operating distributed backend services and APIs that support core platforms used by multiple product teams worldwide.

• Owning services end‑to‑end — from architecture and implementation to observability, reliability, and continuous improvement in production.

• Defining clear contracts, SLOs, and guardrails so internal teams can safely build on top of the platforms you own.

• Collaborating closely with data, ML, and infrastructure engineers to turn models, datasets, and lower‑level components into robust, easy‑to‑use internal products.

• Leading 0→1 and modernization initiatives, making pragmatic trade‑offs and setting technical standards for high‑leverage systems.

We are looking for a person who has

Required

• Solid experience as a backend or platform engineer, owning production systems end‑to‑end (design, implementation, operations, and ongoing evolution).

• Proven track record working with distributed systems at scale and building APIs or microservices on modern cloud infrastructure.

• Experience building or supporting platform‑level services where many teams depend on your systems for their day‑to‑day work.

• Comfort operating in ambiguous, fast‑changing contexts and driving 0→1 technical decisions with a long‑term mindset.

• Strong collaboration and communication skills, including working effectively with engineers across disciplines and locations.

Nice to have

• Experience with data, ML, or AI‑related infrastructure (e.g., experimentation, model serving, or ML platforms) used by multiple product teams.

• Exposure to highly regulated or safety‑critical domains (such as financial infrastructure or crypto) where reliability, compliance, and auditability are essential.

• Background in fast‑growing global tech companies, designing systems that work across products, markets, and regulatory environments.

• Experience mentoring other engineers and contributing to raising the engineering bar through reviews, discussions, and hiring.

Location & Work Model

• Location: Palo Alto, United States.

• Work model: Hybrid 2–3 times/week – our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.

Our Benefits 

Our benefits program is designed to support your well‑being and performance while you enjoy life and work. For roles based in the United States, our current benefits include:

• Opportunity of earning equity at Nu

• Total compensation includes base salary, RSUs and benefits. Base salary: $230,000+

• Medical Insurance

• Dental and Vision Insurance

• Life Insurance and AD&D

• Extended maternity and paternity leaves

• Nucleo – our learning platform of courses

• NuLanguage – our language learning program

• NuCare – our mental health and wellness assistance program

• 401K

• Saving Plans – Health Saving Account and Flexible Spending Account

• Work‑from‑home Allowance

• Relocation Assistance Package, if applicable

Explore how we build technology at Nubank: building.nubank.com.br, youtube.com/@building.nubank, and our podcast on Spotify.

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page Careers at Nu - Join our team!

About the Role

As a Staff Software Engineer (Data), you will be the technical cornerstone of our data ecosystem. At Nu, we don't just "move data" we build the foundational platforms that empower analysts, ML engineers, and product leaders to make the decisions that drive financial inclusion for millions.

You will own the data infrastructure for your domain, tackling highly complex and ambiguous challenges that span multiple departments. You aren't just a builder; you are a strategist who identifies data gaps before they become bottlenecks and treats data quality as a mission critical product. You will set the technical bar for the entire function, ensuring that downstream trust remains unbreakable as we scale.

Responsibilities

• Architect Data Excellence: Design and evolve high scale data platforms, storage solutions, and transformation patterns that serve as the "gold standard" for the organization.
• Drive Technical Strategy: Define the long term roadmap for data infrastructure, balancing immediate business needs with a 6–12 month strategic horizon.
• Champion Data Contracts: Lead the implementation of robust data contracts and schema evolution practices to ensure reliability across global product teams.
• Solve Complex Ambiguity: Troubleshoot and resolve the most challenging technical bottlenecks in our data pipelines, improving system observability and performance at scale.
• Empower the Function: Act as a key technical advisor for senior leadership, helping to shape strategic investments in our data stack.
• Mentor and Scale: Raise the technical bar by mentoring senior engineers, leading cross functional task forces, and fostering a culture of engineering excellence and data driven decision making.
• Operational Leadership: Pioneer architectural patterns that become reference implementations for the entire company.

Qualifications

Required:

• Extensive Technical Leadership: Proven experience leading large scale data engineering initiatives in global, high-growth technology environments.
• Expertise in Distributed Systems: Deep mastery of data processing frameworks (such as Spark, Flink, or Kafka) and modern cloud data warehousing.
• Systems Design Mastery: Ability to independently design and refine solutions for complex data problems, considering long-term scalability and user experience.
• Strategic Acumen: Demonstrated ability to link technical decisions to business drivers like operational efficiency and customer acquisition costs.
• Proactive Problem Solving: A track record of identifying architectural gaps and implementing fixes independently with high autonomy.

Nice to Have:

• Experience with ML Ops and supporting Machine Learning workflows at scale.
• Experience in the financial services or FinTech sector.

Why Nubank?

• Purpose-driven work that impacts millions of people.
• Collaborative and inclusive remote culture.
• Competitive compensation and benefits package.
• Learning and development support to grow your career.
• Opportunity to help shape the future of financial services.

Our Benefits

• Total compensation includes base salary, RSUs and benefits. Base salary: $270,000
• Top Tier Medical Insurance
• Top Tier Dental and Vision Insurance
• 401(k) matching
• 20 days time off, 14 company holidays, and great culture that emphasizes work life balance. 
• Life Insurance and AD&D
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• Extended maternity and paternity leaves 
• Saving Plans - Health Saving Account and Flexible Spending Account
• Twice a week in the office (Palo Alto) + quarterly trips to Sao Paulo (Brazil) to build relationships with coworkers. 

Senior Staff Software Engineer - Debt Resolution

About Nubank
Nu is the world’s largest digital banking platform outside of Asia, serving over 123 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. The Company is preparing for its next growth cycle where it will accelerate its internationalization process outside Latin America, and will also enter new verticals beyond financial services in its core markets taking advantage of the significant customer penetration.

Nubank History Video
Check out our Blog About Nu 

About the role
We are hiring a Senior Staff Software Engineer to help lead the architectural direction of Nubank’s Global Debt Resolution platform, operating horizontally across all business areas. You will align the debt resolution stack to a cohesive long-term technical vision spanning Lending, Credit Card, and Credit Platform (Core Banking), ensuring we build globally scalable, compliant, and reusable solutions. This is a high‑influence IC leadership role where you will shape both the platform and the teams that build on top of it.

You will identify the right long‑term patterns for collections, renegotiations, and payments, and push them consistently across all business areas and credit domains. By sitting at the intersection of Lending, Credit Card, and Credit Platform, you will ensure every new initiative builds toward a unified, multi‑market debt resolution platform.

Mission
Design and operationalize a horizontal technical strategy for Global Debt Resolution so that:

• Legacy vs. Future is Deliberate: The boundaries between legacy, stable, and future systems are explicit, with clear migration plans and guardrails that reduce long‑term complexity and risk.
• Cross‑BU Leverage is Maximized: High‑leverage capabilities (e.g., renegotiation, late‑state flows, payment allocation, credit core integrations) are built once and reused across Debt Resolution, Lending, Credit Card, and Core Banking, instead of re‑implemented in silos.
• Business & Tech are Seamlessly Aligned: You act as a direct technical partner to business area leads and GMs, turning ambiguous credit/debt constraints into clear platform strategies and delivery roadmaps.

Core Responsibilities

• Lead Architectural Direction for Global Debt Resolution: Define and evolve the long‑term architecture for the Debt Resolution platform.
• Drive Cross‑Unit Collaboration & Alignment: Ensure architectural alignment and smart reuse across Lending, Credit Card, and Credit Platform (Core Banking), avoiding duplicated flows and inconsistent debt behaviors.
• Design for Multi‑Market Scalability: Architect and evolve foundational systems to support multi‑geo rollouts, minimizing per‑country forks and enabling configuration‑driven behavior instead of code‑driven divergence.
• Mentor Senior Engineers & Managers: Act as a technical mentor and challenger ICs and engineering managers in the BU, raising the bar on architectural depth, system thinking, and cross‑domain collaboration.
• Balance Five‑Year Vision with Near‑Term Delivery: Combine long‑term architectural thinking with hands‑on support for current roadmaps in all business areas, ensuring that short‑term delivery steps move us closer to the desired target architecture.

Key Business & Engineering Metrics You Will Influence

• Recovery Efficiency & Economics
• Improved collections and renegotiation efficiency through better tooling and shared capabilities.
• Reduced cost‑to‑serve per renegotiation or resolution flow.
• Platform Reuse & Adoption
• Increased reuse of shared Debt Resolution components across products and geos.
• Higher adoption rate of common patterns and building blocks versus bespoke solutions.
• Engineering Stability & Correctness
• Fewer incidents and production issues related to debt resolution, late‑state flows, or payment allocation.
• Reduced regression and rework when launching new markets or features.
• Time‑to‑Market & Migration Progress
• Faster launch of new markets and debt strategies on top of shared platforms.
• Clear progress on deprecating legacy systems and moving flows into the target architecture.
• Stakeholder Alignment & Satisfaction
• Stronger perception of engineering as a strategic partner by GMs and business leaders.
• Improved clarity of ownership and roadmaps across teams touching Debt Resolution.

Challenges and Opportunities (What You’ll Own)

• Unifying Architectures: You will tackle the challenge of multiple, partially overlapping debt resolution stacks by identifying common patterns and driving convergence toward a single, extensible platform.
• Making the Best Solution the Default Solution: You will ensure that the best ideas from any one team become the default standard for all, through clear patterns, documentation, and hands‑on collaboration.
• Operating with High Agency: You will have the mandate to push for global efficiency and correctness, while working through influence—bringing along Staff+ engineers, EMs, and PMs across multiple BUs.
• Balancing Risk, Compliance, and Speed: You will continually reconcile regulatory constraints, credit risk needs, and product velocity, making trade‑offs explicit and sustainable in the architecture.

What You’ll Navigate

• Complexity of Scale & Legacy: Balancing immediate needs of specific product areas with the long‑term goal of a unified, multi‑market Debt Resolution platform, including leading teams through multi‑year migrations.
• Constant Context & Communication Switching: Moving fluidly between deep technical design reviews and RFCs with engineers, and high‑level strategy discussions with GMs, Product Directors, Risk, and Operations.
• Cross‑Geo & Cross‑BU Collaboration: Working with teams across geographies, and across multiple business units, requiring strong remote collaboration, clarity in documentation, and cultural adaptability.

If you feel interested in these challenges and want to work on a highly engaged and talented team transforming how Debt works in Brazil and beyond, this is the place for you!