Nubank
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.
Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
If you are interested in finding your place at Nubank, check out our open opportunities below, and if you don't find what you're looking for, take the opportunity to learn more about our day-to-day work on our careers blog: English / Portuguese / Spanish.
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Staff IT Engineer - Service Management
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About Us
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Learn more at https://international.nubank.com.br/careers/.
About the Team
The IT team is the operational backbone of Nubank’s internal infrastructure. As the company scales, we’re building the service management foundations that let engineering teams move faster with more confidence — turning IT operations into a strategic advantage, not just a support function.
About the Role
As a Staff IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management (ITSM) practice end to end. You’ll design and implement processes, tools, and governance that keep our internal services reliable, auditable, and efficient, enabling engineering teams to focus on high-impact work while maintaining strong operational controls in a regulated environment.
You’ll Be Responsible For
- Continuing to build and own Nubank's ITSM practice, defining and implementing core ITIL v4 processes: incident, problem, change, service request, and knowledge management.
- Establishing a service catalog with clearly defined SLAs and OLAs aligned with internal stakeholder expectations.
- Owning the end-to-end ITSM toolchain (Jira Service Management or equivalent): configuration, workflow design, form logic, SLA rules, and integrations with adjacent systems.
- Identifying and closing automation gaps — routing, escalation, notifications, and reporting — partnering with engineering teams to reduce manual toil across operations.
- Defining and tracking operational KPIs (MTTR, SLA compliance, first-contact resolution, change success rate) and building regular reporting cadences for leadership and stakeholders.
- Establishing a Change Advisory Board (CAB) with structured documentation and approval workflows.
- Supporting audit and compliance requirements with structured evidence of IT operational controls, essential in a regulated financial environment.
- Driving ITSM adoption across the organization, creating runbooks, training materials, and documentation that embed service management culture at scale.
We Are Looking For a Person Who Has
Mandatory qualifications
- 7+ years of experience in IT service management, IT operations, or a related discipline.
- Deep ITIL v4 expertise; ITIL 4 Foundation or Managing Professional certification strongly preferred.
- Proven track record of building ITSM practices from scratch or significantly transforming an existing function.
- Hands-on experience owning and configuring ITSM tooling end-to-end (Jira Service Management, ServiceNow, or equivalent) — not just using it, but designing it.
- Ability to work cross-functionally in a fast-paced, engineering-led environment, with strong influence-without-authority skills.
- Strong written and verbal communication, including the ability to present to senior leadership.
Nice-to-have qualifications
- Experience in fintech, high-growth tech, or other regulated industries.
- Familiarity with adjacent frameworks: COBIT, ISO 20000, or SRE principles.
- Experience partnering with Security and/or Platform Engineering teams.
- Fluent English.
What We Offer
- Greenfield, high-visibility scope: you’ll define what “good” ITSM looks like at Nubank’s scale — from zero.
- Direct exposure to senior leadership across IT and Engineering.
- A culture that values ownership and getting foundations right, without bureaucracy for its own sake.
Our Benefits – Brazil
- Chance of earning equity at Nubank
- Food/Meal Card (Vale-Refeição and/or Vale Alimentação)
- Public Transportation Commuting Benefit (Vale-Transporte)
- NuCare – Psychological, Financial and Legal Assistance Program
- Life Insurance
- Medical Plan
- Dental Plan
- NuLanguage – Language Course Program
- Nucleo – Our learning platform of courses
- Extended Parental Leave
- Daycare Allowance
- Parental Consultancy
- Work-from-home Allowance
- Gym Partnerships
- 30 days of paid vacation
- Relocation Assistance Package, if applicable
(For hybrid roles, commuting-related benefits such as Vale-Transporte and gym partnerships remain applicable.)
Work Model for This Role
Hybrid – 2–3 times per week in the office.
Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/.
Explore how we build technology at Nubank:
Diversity & Inclusion
At Nubank, we want to be sure that we’re building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That’s why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company, while ensuring none of them represent a barrier when recruiting fantastic talent.
How to Apply
If you’re excited about building a robust IT Service Management foundation that enables Nubank to scale with reliability and speed, we’d love to hear from you. Apply now and help us shape the future of financial services in Latin America.
Ready to apply?
Apply to Nubank
Staff Software Engineer | Credit Cards
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About Us
Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world. Nubank was listed on the NYSE in 2021 and was recently named one of Time Magazine's 100 Most Influential Companies. For more information, visit www.nu.com.br.
About the Role
At Nubank, our Credit Card platform is the core of our global expansion. We are looking for a Staff Engineer to join our platform team as a technical anchor, ensuring our systems remain scalable and flexible as we maintain sustainable growth and innovation in the countries where we currently operate, while also launching into new international markets. You will play a vital role in evolving the architecture of one of our most complex and strategic products.
You will operate within a high-impact triad alongside Product and Management, focusing on long-term technical strategy and system health. As a hands-on technical leader, you will challenge the status quo, propose innovation and solve deep architectural problems, mentor and become a technical reference for our engineering team. Your work will directly enable millions of customers to access financial products via credit card worldwide.
Responsibilities
- Define and drive the long-term vision and strategy for the global architecture of the core credit card platform, ensuring exponential scalability and continuous evolution capability.
- Lead the strategic partnership with Product and Business leadership (C-level and VPs) to shape the medium and long-term technical roadmap and define the strategic OKRs and global impact KPIs.
- Act as a technical and cultural reference, defining the highest standards of engineering excellence, mentoring other Architects and Principal/Staff Engineers, and fostering a culture of innovation and accountability.
- Lead and resolve the most ambitious and high-risk technical challenges, intervening in critical performance or resilience bottlenecks and driving technical execution for solutions with multi-system and multi-country impact.
- Design and oversee the execution of complex system transformations (e.g., core banking migrations, replacement of legacy platforms) ensuring regulatory compliance in multiple jurisdictions and fiscal regimes, proactively mitigating risks.
- Communicate and defend the technical strategy eloquently and convincingly to the executive board and non-technical audiences, translating architecture decisions into business value and competitive advantage.
Required Qualifications
- Principal/Staff Engineer level experience or equivalent with an extensive and demonstrable history in architecting and scaling mission-critical, high-volume, and low-latency systems in global fintech or e-commerce environments.
- Expert proficiency (demonstrated in code and design) in multiple programming paradigms, with significant hands-on experience in functional programming (e.g., Clojure, Scala, Haskell) and reactive/event-based architectures.
- Proven ability to establish and lead the long-term technical strategy for entire platform ecosystems (not just isolated components), influencing the direction of multiple engineering groups.
- Deep and successful experience in navigating and defining the architecture in highly regulated financial environments (e.g., BACEN, FCA, SOX) and designing systems to meet data residency requirements and complex cross-border transactions.
- History of successfully leading and completing large-scale platform transformations (e.g., transition from monoliths to microservices mesh, migration of data centers or clouds), managing risks and operational impact.
- In-depth knowledge of credit card/payment systems design is a significant differential.
Nice to Have
- Experience with Clojure or similar functional languages.
- Proven interest or experience in leveraging AI to optimize engineering workflows.
- Deep domain knowledge of credit card processing or financial ledgers.
Location & Work Model
This role is based on a hybrid model at one of our Nubank offices in Brazil (São Paulo, Campinas, Rio de Janeiro, or Belo Horizonte), the United States (Palo Alto, Durham, Washington D.C. or Miami), or Canada (Toronto).
Location-Specific Disclosures
Total compensation includes base salary, RSUs and benefits.
Toronto base salary range (CAD): $192.000 - $288.000
Palo Alto base salary range (USD): $230.400 - $288.000
Diversity & Inclusion / Equal Opportunity
At Nubank, we believe that diversity is essential to building the best products and services. We are committed to creating a welcoming work environment that respects and values diversity in all its forms, and we encourage people from all backgrounds to apply. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need accommodations during the application or interview process, please let us know.
This offer is conditional on meeting all applicable regulatory eligibility requirements and successful completion of background checks.
Ready to apply?
Apply to Nubank
Senior Security Engineer (GRC)
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About us
Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. Today, we are one of the largest digital banking platforms in the world, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our careers page: https://international.nubank.com.br/careers/
About the team
The Governance, Risk and Compliance (GRC) team enables Nubank to remain compliant with legal, regulatory, and internal requirements, while continuously identifying, classifying, and monitoring risks and providing strategic insights and performance evaluation to leadership.
The GRC squad collaborates with multidisciplinary teams to align our technology security strategy with Nubank’s overall business objectives, ensuring that identified risks are mitigated and that risk-based decision-making is enabled within and beyond the IT & Security Business Unit.
About the role
You will be responsible for acting as a technical reference in security, certifications, and internal controls, serving as a bridge between engineering, risk, audit, and business stakeholders.
You will define strategies, support risk-based decision-making, and ensure that security and compliance requirements are effectively embedded into processes, systems, and products.
Key responsibilities
- Act as a senior technical and governance reference across security, certifications, risk, and internal controls, influencing strategy.
- Identify control gaps and improvement opportunities in technical procedures required for certification and recertification processes (e.g., ISO 27001, PCI-DSS).
- Develop and maintain strong partnerships with business and technical leaders to orchestrate audits, assessments, and remediation plans in a risk-based and scalable way.
- Collaborate with technical teams to define action plans that ensure adherence to regulatory requirements and internal policies.
- Conduct assessments of internal controls, ensuring adherence to internal policies, legal requirements, and industry standards.
- Identify gaps and improvement opportunities in the internal controls landscape and lead control reviews, ensuring timely resolution of issues.
- Work closely with Risk teams to align on the mitigation of identified risks.
- Support responses to audit requests, regulatory inquiries, and due diligence from business partners.
- Partner with Engineering, Product, IT, and global teams to integrate compliance and security requirements into processes and systems.
- Define and monitor KRIs and KPIs, delivering forward-looking, data-driven insights to senior management and Committees.
- Drive continuous improvement and scale, simplifying processes and strengthening Nubank’s Security Maturity as the company grows globally.
Qualification Requirements
- Solid experience in information security, with strong knowledge of frameworks such as PCI-DSS, ISO 27000 family, NIST, and similar.
- Prior experience with security certification processes and/or internal controls, compliance, and audit support.
- Excellent executive communication skills, capable of translating complex topics into clear, actionable insights for senior leadership and committees.
- Experience operating in regulated and global environments, including interaction with auditors and regulators.
- Bachelor’s degree in Engineering, Technology, Security Information, Risk Management or related fields.
- Familiarity with using AI and automation (e.g., machine learning, generative AI, or LLM-based tooling) to enhance security compliance use cases.
- Knowledge of the regulatory landscape relevant to financial services, such as SOx, BACEN, CVM, CNBV, ANBIMA, SEC, and related regulations.
- Hands-on experience with cloud environments (e.g., AWS, GCP) and implementing security controls in these contexts.
- Advanced English (written and verbal) required.
Nice to have Requirements
- Relevant certifications such as CRISC, CISA, Security+, CISSP, or CISM are considered a strong plus.
International experience is highly desirable.
Our Benefits
- Chance of earning equity at Nubank
- Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
- Public Transportation Commuting Benefit (Vale-Transporte)
- NuCare – Psychological, Financial and Legal Assistance Program
- Life Insurance
- Medical Plan
- Dental Plan
- NuLanguage – Language Course Program
- Nucleo - Our learning platform of courses
- Extended Parental Leave
- Daycare Allowance
- Parental Consultancy
- Work-from-home Allowance
- Gym Partnerships
- 30 days of paid vacation
- Relocation Assistance Package, if applicable
Work Model for this Role
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Ready to apply?
Apply to Nubank
Lead Security Engineer (GRC)
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About us
Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. Today, we are one of the largest digital banking platforms in the world, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our careers page: https://international.nubank.com.br/careers/
About the team
The Governance, Risk and Compliance (GRC) team enables Nubank to remain compliant with legal, regulatory, and internal requirements, while continuously identifying, classifying, and monitoring risks and providing strategic insights and performance evaluation to leadership.
The GRC squad collaborates with multidisciplinary teams to align our technology security strategy with Nubank’s overall business objectives, ensuring that identified risks are mitigated and that risk-based decision-making is enabled within and beyond the IT & Security Business Unit.
About the role
You will be responsible for acting as a technical reference in security, certifications, and internal controls, serving as a bridge between engineering, risk, audit, and business stakeholders.
You will define strategies, support risk-based decision-making, and ensure that security and compliance requirements are effectively embedded into processes, systems, and products.
Key responsibilities
- Act as a senior technical and governance reference across security, certifications, risk, and internal controls, influencing strategy.
- Identify control gaps and improvement opportunities in technical procedures required for certification and recertification processes (e.g., ISO 27001, PCI-DSS).
- Develop and maintain strong partnerships with business and technical leaders to orchestrate audits, assessments, and remediation plans in a risk-based and scalable way.
- Collaborate with technical teams to define action plans that ensure adherence to regulatory requirements and internal policies.
- Conduct assessments of internal controls, ensuring adherence to internal policies, legal requirements, and industry standards.
- Identify gaps and improvement opportunities in the internal controls landscape and lead control reviews, ensuring timely resolution of issues.
- Work closely with Risk teams to align on the mitigation of identified risks.
- Support responses to audit requests, regulatory inquiries, and due diligence from business partners.
- Partner with Engineering, Product, IT, and global teams to integrate compliance and security requirements into processes and systems.
- Define and monitor KRIs and KPIs, delivering forward-looking, data-driven insights to senior management and Committees.
- Drive continuous improvement and scale, simplifying processes and strengthening Nubank’s Security Maturity as the company grows globally.
Qualification Requirements
- Solid experience in information security, with strong knowledge of frameworks such as PCI-DSS, ISO 27000 family, NIST, and similar.
- Prior experience with security certification processes and/or internal controls, compliance, and audit support.
- Excellent executive communication skills, capable of translating complex topics into clear, actionable insights for senior leadership and committees.
- Experience operating in regulated and global environments, including interaction with auditors and regulators.
- Bachelor’s degree in Engineering, Technology, Security Information, Risk Management or related fields.
- Familiarity with using AI and automation (e.g., machine learning, generative AI, or LLM-based tooling) to enhance security compliance use cases.
- Knowledge of the regulatory landscape relevant to financial services, such as SOx, BACEN, CVM, CNBV, ANBIMA, SEC, and related regulations.
- Hands-on experience with cloud environments (e.g., AWS, GCP) and implementing security controls in these contexts.
- Advanced English (written and verbal) required.
Nice to have Requirements
- Relevant certifications such as CRISC, CISA, Security+, CISSP, or CISM are considered a strong plus.
International experience is highly desirable.
Our Benefits
- Chance of earning equity at Nubank
- Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
- Public Transportation Commuting Benefit (Vale-Transporte)
- NuCare – Psychological, Financial and Legal Assistance Program
- Life Insurance
- Medical Plan
- Dental Plan
- NuLanguage – Language Course Program
- Nucleo - Our learning platform of courses
- Extended Parental Leave
- Daycare Allowance
- Parental Consultancy
- Work-from-home Allowance
- Gym Partnerships
- 30 days of paid vacation
- Relocation Assistance Package, if applicable
Work Model for this Role
Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Ready to apply?
Apply to Nubank
Senior IT Engineer – Global Offices Network
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About Us
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we’re building.
Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank.
Learn more about our career opportunities here.
About the Role
We are looking for a Senior IT Engineer to design, implement, and operate our global office and data center network. In this role, you will own the connectivity and performance of Nu’s physical locations, ensuring that our offices and data centers are reliable, secure, and ready to support our next waves of growth.
You will work on routing, switching, wireless, security, and observability across our global stack, leading key initiatives such as new office rollouts, critical connectivity improvements, and the evolution towards Infrastructure as Code (IaC). You will be part of the Global Offices Network team, working closely with peers in Connectivity, Security, and Workplace to provide a seamless experience for Nubankers worldwide.
What You’ll Be Responsible For
Network & Connectivity
- Design, implement, and support enterprise network infrastructure for offices and data centers, including routing, switching, and wireless.
- Maintain and evolve high‑availability data center fabrics (e.g., spine‑and‑leaf topologies with Juniper/Cisco hardware).
- Ensure robust connectivity between offices and data centers, including WAN and SD‑WAN solutions, focusing on performance, reliability, and scalability.
Wireless, Load Balancing & Security
- Configure and support wireless networks (controllers and access points), with strong experience in vendors such as Aruba and Cisco.
- Operate and tune load balancers (e.g., F5, including DNS/ZoneRunner concepts) to guarantee optimal application delivery and resilience.
- Collaborate with security teams on Next‑Generation Firewalls (e.g., Palo Alto, Fortinet) and cloud security brokers (e.g., Zscaler) in a “security‑first” network design.
Automation, IaC & Observability
- Drive the transition away from manual configuration towards Infrastructure as Code (IaC) using tools such as GitHub, Terraform, and/or Ansible.
- Implement and maintain network performance monitoring and observability using tools like PRTG, Prometheus, Grafana, SolarWinds or similar, ensuring proactive detection and resolution of incidents.
- Manage PKI-related activities, including SSL/TLS certificate lifecycle and ensuring secure encrypted communications across services and endpoints.
Delivery & Collaboration
- Lead or co‑lead new office implementations and major network changes, coordinating with Workplace, Connectivity, and other partner teams.
- Act as a technical reference for incident response and problem management in critical networking issues, helping restore services quickly and preventing recurrences.
- Document architectures, runbooks, and standards, helping scale knowledge across the team.
- Mentor more junior engineers and collaborate in a multi‑level team (IC6, IC5, IC3, IC4) to continuously improve how we operate our global infrastructure.
We Are Looking for a Person Who Has
- 5+ years of experience in enterprise networking or infrastructure engineering, working with critical environments (e.g., large offices, data centers, or mission‑critical operations).
- Strong hands‑on experience with routing and switching, ideally using vendors such as Cisco and/or Juniper.
- Experience implementing and supporting wireless networks, especially with Aruba and/or Cisco wireless solutions.
- Solid experience operating network monitoring and performance tools (e.g., PRTG, SolarWinds, Prometheus, Grafana or similar) in production environments.
- Experience with load balancers (e.g., F5) and DNS‑related components (e.g., ZoneRunner or equivalent).
- Exposure to network security components, such as enterprise firewalls and/or security brokers, and comfort collaborating with security teams in a “security‑first” posture.
- Experience with or strong interest in Infrastructure as Code (IaC) and automation for network configuration and lifecycle management (e.g., GitHub, Terraform, Ansible).
- Ability to lead initiatives and coordinate teams during new office rollouts, complex changes, and incident response.
- Strong problem‑solving skills, ownership mindset, and ability to work in cross‑functional, multicultural teams.
- Intermediate English (spoken and written), with the ability to participate in meetings and collaborate with global teams.
Nice to Have
- Familiarity with Zero Trust network concepts and security‑driven networking.
- Experience with cloud networking (e.g., connectivity to public clouds) and hybrid environments.
- Experience with security mindset and encryption topics (e.g., secure protocols, network segmentation), even if not your primary specialization.
- Prior experience in distributed or global organizations.
Location
This opportunity is based in Brazil, with a strong preference for candidates who can work from our offices in:
- Rio de Janeiro, Brazil
- Belo Horizonte, Brazil
You will be part of the Brazil Global Offices Network team and collaborate with colleagues in other locations as needed.
Our Benefits – Brazil
For employees based in Brazil, we offer:
- Chance of earning equity at Nubank
- Food/Meal Card (Vale-Refeição and/or Vale-Alimentação)
- Public Transportation Commuting Benefit (Vale-Transporte)
- NuCare – Psychological, Financial and Legal Assistance Program
- Life Insurance
- Medical Plan
- Dental Plan
- NuLanguage – Language Course Program
- Nucleo – Our learning platform of courses
- Extended Parental Leave
- Daycare Allowance
- Parental Consultancy
- Work-from-home Allowance
- Gym Partnerships
- 30 days of paid vacation
- Relocation Assistance Package, if applicable
Work Model for This Role
This role follows our hybrid work model. Our hybrid work model brings us to the office at least 2–3 times per week, on strategic days designed to maximize team connection and collaboration. For more details, visit our article about Nu’s hybrid work model.
Learn More About How We Build Technology at Nu
- building.nubank.com.br
- youtube.com/@building.nubank
- Listen to our stories on Spotify
Ready to apply?
Apply to Nubank