Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

As a Therapy Support Specialist, you will play a crucial role in representing Noctrix. You will work closely with patients and clinicians to provide an exceptional onboarding experience through personalized activation sessions, as well as proactive and reactive remote therapy support via phone and video calls, text, email, and chat. Your consultative approach will ensure the smooth and successful use of Nidra therapy. Additionally, you will capture clinical support needs, provide valuable feedback to the marketing, sales, and product development teams, and collaborate with clinicians and functional organizations to define additional training requirements. This position offers the flexibility to work remotely and reports to the leader of Customer Care.

Responsibilities:

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
• Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
• Capture therapy support needs and provide valuable feedback to the product management and development teams
• Collaborate with clinicians and functional organizations to recommend content for training courses and materials
• Maintain existing relationships with patients, as well as our clinical and business partners
• Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

Requirements:

• High school diploma required
• An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities
• Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding
• Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance
• Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively
• Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product
• Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies
• Strong problem-solving and troubleshooting skills
• Strong sense of ownership and accountability
• Ability to multitask and handle multiple priorities in a complex, challenging environment
• Previous experience in the sleep or neuromodulation industries is considered a plus
• Experience with Salesforce is considered a plus
• This is a full-time, remote position with the potential for up to 10% travel during the first year

Compensation:

• Base Pay: $55,000 to $75,000 per year + bonus

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking three detail-oriented and proactive Sales Support Representatives to support the operational success and growth of Nidra Therapy. These roles are critical in ensuring timely, accurate processing of patient orders and serving as a key liaison between healthcare providers (HCPs), clinic staff, and internal teams.

This hiring initiative is designed to strengthen sales support coverage across time zones, improve responsiveness, and ensure continuity of service throughout the business day.

Schedule & Coverage:

We are hiring for three dedicated coverage windows:

• 8:00 AM – 5:00 PM EST
• 8:00 AM – 5:00 PM CST
• 8:00 AM – 5:00 PM PST

Candidates do not need to be physically located in these time zones but must be able to reliably work the assigned hours.

Location: Remote (U.S.-based)

Responsibilities:

HCP & Clinic Communication

• Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
• Proactively follow up on missing or incomplete information to ensure timely order progression
• Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff
• Build strong relationships with clinic teams to improve responsiveness and efficiency

Order & Documentation Management

• Review incoming documentation for accuracy, completeness, and compliance
• Track and manage order status from initiation through completion
• Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
• Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements

CRM & Operational Support

• Utilize Salesforce (or similar CRM) to document interactions and track order progress
• Maintain accurate and timely records to ensure data integrity
• Monitor dashboards and reports to prioritize outreach and follow-ups
• Support reporting needs across sales and operations teams

Relationship Management

• Establish key contacts within partner clinics, including referral coordinators and navigators
• Develop an understanding of clinic workflows to improve engagement strategies
• Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts
• Share feedback to improve internal processes and customer experience

Process Improvement & Sales Support

• Identify workflow inefficiencies and recommend improvements
• Assist in onboarding new clinics and guiding them through documentation requirements
• Support sales teams with account updates, documentation summaries, and follow-ups
• Contribute insights on trends, barriers, and opportunities within assigned territories

Requirements:

• 1–3 years of experience in healthcare, sales support, customer service, or a related field
• Bachelor’s degree preferred, or equivalent work experience
• Experience with Salesforce or similar CRM systems preferred
• Familiarity with HIPAA and handling PHI required
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

Skills & Competencies:

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities with urgency and accuracy
• Relationship-building and interpersonal skills
• Problem-solving mindset with a proactive approach
• Comfortable working cross-functionally with sales and operations teams

Compensation & Structure:

• $60,000 annualized base (hourly structure)
• Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs
• No bonus or commission structure

Key Success Metrics:

• Timeliness and completeness of documentation collection
• Order processing turnaround time
• Accuracy and quality of CRM data
• HCP and clinic satisfaction
• Contribution to overall sales support efficiency and responsiveness