Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

As a Therapy Support Specialist, you will play a crucial role in representing Noctrix. You will work closely with patients and clinicians to provide an exceptional onboarding experience through personalized activation sessions, as well as proactive and reactive remote therapy support via phone and video calls, text, email, and chat. Your consultative approach will ensure the smooth and successful use of Nidra therapy. Additionally, you will capture clinical support needs, provide valuable feedback to the marketing, sales, and product development teams, and collaborate with clinicians and functional organizations to define additional training requirements. This position offers the flexibility to work remotely and reports to the leader of Customer Care.

Responsibilities:

• Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
• Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
• Capture therapy support needs and provide valuable feedback to the product management and development teams
• Collaborate with clinicians and functional organizations to recommend content for training courses and materials
• Maintain existing relationships with patients, as well as our clinical and business partners
• Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

Requirements:

• High school diploma required
• An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities
• Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding
• Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance
• Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively
• Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product
• Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies
• Strong problem-solving and troubleshooting skills
• Strong sense of ownership and accountability
• Ability to multitask and handle multiple priorities in a complex, challenging environment
• Previous experience in the sleep or neuromodulation industries is considered a plus
• Experience with Salesforce is considered a plus
• This is a full-time, remote position with the potential for up to 10% travel during the first year

Compensation:

• Base Pay: $55,000 to $75,000 per year + bonus

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking three detail-oriented and proactive Sales Support Representatives to support the operational success and growth of Nidra Therapy. These roles are critical in ensuring timely, accurate processing of patient orders and serving as a key liaison between healthcare providers (HCPs), clinic staff, and internal teams.

This hiring initiative is designed to strengthen sales support coverage across time zones, improve responsiveness, and ensure continuity of service throughout the business day.

Schedule & Coverage:

We are hiring for three dedicated coverage windows:

• 8:00 AM – 5:00 PM EST
• 8:00 AM – 5:00 PM CST
• 8:00 AM – 5:00 PM PST

Candidates do not need to be physically located in these time zones but must be able to reliably work the assigned hours.

Location: Remote (U.S.-based)

Responsibilities:

HCP & Clinic Communication

• Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
• Proactively follow up on missing or incomplete information to ensure timely order progression
• Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff
• Build strong relationships with clinic teams to improve responsiveness and efficiency

Order & Documentation Management

• Review incoming documentation for accuracy, completeness, and compliance
• Track and manage order status from initiation through completion
• Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
• Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements

CRM & Operational Support

• Utilize Salesforce (or similar CRM) to document interactions and track order progress
• Maintain accurate and timely records to ensure data integrity
• Monitor dashboards and reports to prioritize outreach and follow-ups
• Support reporting needs across sales and operations teams

Relationship Management

• Establish key contacts within partner clinics, including referral coordinators and navigators
• Develop an understanding of clinic workflows to improve engagement strategies
• Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts
• Share feedback to improve internal processes and customer experience

Process Improvement & Sales Support

• Identify workflow inefficiencies and recommend improvements
• Assist in onboarding new clinics and guiding them through documentation requirements
• Support sales teams with account updates, documentation summaries, and follow-ups
• Contribute insights on trends, barriers, and opportunities within assigned territories

Requirements:

• 1–3 years of experience in healthcare, sales support, customer service, or a related field
• Bachelor’s degree preferred, or equivalent work experience
• Experience with Salesforce or similar CRM systems preferred
• Familiarity with HIPAA and handling PHI required
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

Skills & Competencies:

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities with urgency and accuracy
• Relationship-building and interpersonal skills
• Problem-solving mindset with a proactive approach
• Comfortable working cross-functionally with sales and operations teams

Compensation & Structure:

• $60,000 annualized base (hourly structure)
• Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs
• No bonus or commission structure

Key Success Metrics:

• Timeliness and completeness of documentation collection
• Order processing turnaround time
• Accuracy and quality of CRM data
• HCP and clinic satisfaction
• Contribution to overall sales support efficiency and responsiveness

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

We are seeking an experienced and innovative Principal Electrical Engineer to lead the architecture, design, and development of electrical systems supporting our next-generation therapeutic wearable devices. In this role, you will drive hardware innovation while ensuring designs meet the highest standards for safety, reliability, and performance within regulated medical device environments. 

The Principal Electrical Engineer will lead full lifecycle hardware development—from concept through manufacturing transfer—while collaborating with cross-functional teams to deliver high-quality, patient-centered products. This role reports to the SVP, Product and plays a critical role in shaping the technical direction of Noctrix Health’s hardware platforms. 

***This is a full-time, hybrid position located in our Pittsburgh office.*** 

Responsibilities: 

• Serve as the technical authority for electrical architecture and hardware design across Noctrix’s therapeutic wearable platforms. 
• Lead hands-on design and development of complex analog, digital, and mixed-signal circuits for medical device systems, including schematic capture, PCB layout oversight, and component selection. 
• Architect robust electrical systems that meet the performance, reliability, and safety requirements of prescription medical devices operating in FDA-regulated environments. 
• Drive full lifecycle hardware development—from early concept and feasibility through detailed design, verification, validation, and transfer to manufacturing. 
• Perform and guide detailed electrical engineering analysis including signal integrity, power management design, noise mitigation, and system-level performance optimization. 
• Lead rigorous troubleshooting and root cause investigations for electrical and system-level issues during development, verification testing, and manufacturing. 
• Develop, review, and maintain high-quality design documentation in compliance with medical device quality systems, including design inputs/outputs, risk analysis, verification protocols, and traceability artifacts. 
• Ensure electrical designs support regulatory compliance requirements including IEC 60601 safety, EMC, and applicable medical device standards. 
• Work closely with firmware and systems teams to develop integrated hardware solutions that deliver reliable therapeutic performance and exceptional patient experience. 
• Mentor engineers and contribute to raising the technical depth and engineering rigor of the hardware team. 
• Support manufacturing partners and internal teams in design for manufacturability (DFM), testability (DFT), and scale-up to production. 
• Contribute to the identification and development of new electrical technologies, architectures, and hardware platforms aligned with Noctrix’s long-term product roadmap 

Requirements: 

• B.S. in Electrical Engineering or equivalent technical discipline (M.S. preferred) 
• Minimum 15 years of experience designing and developing complex electrical systems, preferably in medical devices or other regulated industries (e.g., aerospace, automotive, industrial safety systems) 
• Deep expertise in analog, digital, and mixed-signal circuit design, including schematic capture, PCB layout guidance, and component selection 
• Strong proficiency with Altium Designer or similar professional PCB design tools 
• Demonstrated experience architecting and delivering battery-powered embedded systems, including power management, DC-DC conversion, Li-ion battery management, and charging circuitry 
• Experience designing systems using microcontrollers and embedded firmware interfaces, with working knowledge of C-based firmware development 
• Strong understanding of common embedded communication protocols including USB, I²C, SPI, UART, and BLE 
• Experience performing electrical analysis and simulation, including signal integrity, power integrity, and noise mitigation in compact electronic systems 
• Demonstrated experience delivering hardware–software integrated products from early concept through verification, validation, and commercialization 
• Experience working within regulated development environments, including familiarity with FDA design controls, design history files (DHF), and traceable engineering documentation 
• Exceptional hands-on engineering capability, with a proven ability to troubleshoot complex electrical and system-level issues 
• Ability to produce clear, rigorous engineering documentation including design analysis, test reports, verification protocols, and design rationale 
• Strong communication and collaboration skills across multidisciplinary teams including firmware, mechanical engineering, product management, clinical, and manufacturing teams 
• Ability to communicate complex technical concepts clearly to both engineering peers and executive leadership 

Preferred Qualifications: 

• M.S. in Electrical Engineering or a related technical field 
• Experience developing wearable medical devices or compact battery-powered consumer electronics 
• Experience designing low-power embedded systems for continuous or wearable operation 
• Experience working within medical device quality systems and regulated product development processes (e.g., FDA design controls, ISO 13485) 
• Demonstrated success leading complex hardware programs from early development through commercialization 
• Experience collaborating with contract manufacturers and external development partners during product development and manufacturing scale-up
• Experience designing for and supporting EMC/EMI compliance and testing, including familiarity with IEC 60601, EN 61326, or comparable standards 

Compensation: 

• Base pay: $140,000–$170,000 per year + bonus

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

The Territory Sales Manager will drive sales and market awareness. You will be responsible for building and executing a high-growth strategy across multiple states. Your focus will be on prescribing healthcare providers, hospitals, and patients. This position reports to the US Vice President of Sales and Field Operations at Noctrix Health. 

Responsibilities:

• Consistent engagement with customers, accounts, and advocacy groups to build pipelines
• Coordinate with Marketing to broaden market awareness
• Support patient journey through collaboration with Patient Access, Customer Care, and Therapy Support Specialist teams
• Work collaboratively with the Product Development and Marketing teams to ensure a successful product launch
• Identify and build strong relationships with KOLs, titration partners, and accounts 
• Through customer engagement, develop scalable solutions to satisfy customer needs and drive therapy adoption
• Develop and manage specific strategic territory plans to grow business and develop long-term partnerships.
• Demonstrate effective and consistent communication skills via in-person and video conferencing 
• Territory Business planning and forecasting through specific physician and DME targets 
• Build and maintain weekly, monthly, and quarterly business plans that will be shared with  leadership
• Maintain a high sense of urgency and accountability to the sales organization 
• Recognize changing market dynamics and analyze and evaluate the effectiveness of  sales methods, costs, and results to meet market demands 
• Conduct regular sales forecasting, market analysis, and competitor research to identify risks, opportunities, and strategies to improve sales performance 
• CRM administration
• Coordinate, plan, and participate in customer education events
• Achieve territory sales goals in a high-growth startup environment
• Demonstrate excellent communication and problem-solving skills

Requirements:

• 3+ years relevant business experience in B2B sales medical device industry experience/knowledge preferred 
• Previous start-up experience preferred but not required
• Previous experience with bringing new products to market
• Bachelor’s degree preferred but not required; relevant work experience may be considered in lieu of a degree 
• Excellence in all forms of communication with command of product and media presentations including virtual sales calls 
• Self-starter with a proven sales track record over multiple years 
• Motivated, execution, and results focus with accountability for continuous improvement 
• Team player with strong work ethic and a can-do attitude 
• Ability to travel throughout the territory as necessary to achieve results
• All listed duties and responsibilities are deemed essential to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
• Focused on what’s right for the business, not what’s right for the individual or function
• High level of integrity, professionalism, and ethical conduct with a genuine passion for  positive patient outcomes 

Compensation:

• Base Pay: $90,000 per year + $120,000 commission
• On-target earnings (OTE): $210,000 at plan

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

We are seeking an experienced, strategic, and hands-on Senior Digital Content & Growth Marketing Manager to lead our digital presence and growth marketing efforts. This individual will own all digital platforms, campaigns, and performance strategies to drive awareness, engagement, and qualified leads. 

This is a high-impact role within a fast-paced, collaborative start-up environment where creativity, resourcefulness, and executional excellence are essential. The ideal candidate brings deep experience across digital strategy, growth marketing, and performance optimization—ideally with a consumer-facing mindset and a passion for building scalable digital systems. Medical device or technology experience is preferred but not required. 

***This is a full-time, hybrid position located in our Pleasanton Headquarters. We require an in-office presence of at least 3 days per week.*** 

Responsibilities:  

• Digital Strategy & Platform Management 
  • Own all digital platforms including websites, digital ads, and social media channels 
  • Lead the implementation of digital content strategy, ensuring cohesive brand storytelling across all platforms 
  • Oversee digital campaign development, execution, and optimization to drive brand awareness and lead generation 
  • Manage email automation workflows and ensure seamless connectivity across platforms for an efficient and robust digital lead journey 
  • Compile, analyze, and report digital metrics and performance to senior leadership to guide strategy and investment decisions 
• Growth Initiatives 
  • Identify and evaluate new marketing opportunities and emerging digital channels to drive audience growth and conversion 
  • Develop and execute growth strategies that accelerate brand visibility, engagement, and lead generation 
  • Plan, test, and optimize multi-channel growth campaigns (paid, organic, referral, email, and partnerships) 
  • Partner with integrated marketing and sales teams to ensure alignment across the full lead journey—from awareness to conversion. 
  • Utilize analytics and insights to refine targeting, messaging, and spend for maximum ROI 
  • Continuously assess and implement tools, technologies, and partnerships to enhance digital marketing performance 
• Partnership & Collaboration 
  • Manage public relations and agency partnerships (digital, creative, and media) to deliver high-quality and consistent outputs 
  • Collaborate closely with cross-functional partners including integrated marketing, product, clinical, regulatory, sales, and senior leadership 
  • Serve as a key contributor in shaping the company’s digital presence and growth trajectory as we continue to reach new audiences 

 Requirements:  

• 5+ years of experience in digital marketing, content strategy, or growth marketing roles 
• Bachelor’s degree in Marketing, Communications, Business, or related field; advanced degree a plus 
• Proven success leading digital and growth initiatives in consumer, technology, or healthcare industries 
• Strong understanding of digital ecosystems, including paid media, social platforms, CRM/email automation, analytics, and website management 
• Demonstrated ability to design and optimize full-funnel growth strategies 
• Exceptional analytical, project management, and communication skills 
• Experience managing external agencies and vendors 
• A self-starter with a strategic mindset and a roll-up-your-sleeves attitude 

Compensation: 

• Base Pay: $130,000 to $150,000 per year + bonus

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

Our growing company is looking for a Product Complaints Quality Engineer. In this role the candidate will lead the Noctrix product complaint process.  They will facilitate complaint investigations with multiple groups, follow up with the Noctrix Therapy Support Specialists, close the complaints and lead weekly complaint meetings. This data is used for trend analysis to implement process or product improvements enhancing the customer experience. This position also participates in FDA, ISO 13485, and EU MDR audits to ensure complaint processes meet all regulatory requirements. 

This position reports to the QA Director. This is a full-time, hybrid role based in Pleasanton, CA (at least 4 in-office days per week, or more depending on business needs). 

Responsibilities: 

• Receive, evaluate and close product complaints related to Noctrix medical devices 
• Data analysis to present trends and analysis to inform product and process improvement initiatives 
• Coordinate cross-functional complaint investigations with QA, Regulatory, Engineering, Operations, and Research teams 
• Collaborate with Therapy Support to gather customer input and provide updates during complaint resolution 
• Prepare and present data, charts, and trend analyses to identify product and process improvement opportunities 
• Lead a bi-weekly cross-functional complaints meeting evaluating new complaints 
• Serve as the complaint Subject Matter Expert (SME) during internal audits, FDA inspections, and ISO/EU MDR audits 
• Ensure complaint data is complete, accurate, legible, and closed in compliance with regulatory standards 
• Assist with documentation for FDA and EU MDR reporting 
• Support CAPA and NCR activities as needed 
• Contribute to continuous improvement initiatives by leveraging complaint data 

Requirements: 

• Bachelor’s degree in Engineering preferred; other life sciences degrees or relevant work experience considered 
• 3-5 years of experience in an FDA/ISO regulated environment (medical devices or pharmaceuticals) 
• Experience with receiving, reviewing, closing and presenting complaints 
• Knowledge of investigative tools such as failure analysis, fishbone diagrams, decision trees, and FMEA 
• Strong skills in documentation and proficiency with Excel, Word, and PowerPoint 
• Knowledge of ISO standards, FDA regulations, and industry guidelines, including ISO 13485, 21 CFR 820, and 21 CFR Part 11 
• Team player with strong attention to detail and interpersonal skills across all levels 
• Ability to adapt to changing priorities and work independently on assignments 
• Good problem-solving skills 
• Ability to lift up to 20 lbs and sit for prolonged periods at a desk working on a computer 

Qualifications: 

• Excellent verbal and written communication skills 
• Strong organizational and time management abilities 
• Effective leadership skills to guide cross-functional meetings 
• Sound judgment with the ability to exercise discretion in the execution of duties 

Compensation: 

• Base pay: $80,000–$130,000 per year + bonus

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

We are seeking a passionate and experienced Community & Events Manager to lead and grow our Restless Legs Syndrome (RLS) community, and manage Noctrix Health events, including trade shows and regional gatherings. You will play a crucial role in building an engaged and supportive community for those affected by RLS, while driving awareness and collaboration through strategic events and partnerships. 

***This is a full-time, hybrid position located in our Pleasanton Headquarters. We require an in-office presence of at least 3 days per week.*** 

Responsibilities: 

• Develop and implement community-building strategies for RLS patients and caregivers through online platforms, social media, and forums 
• Foster active and meaningful engagement, promoting support and awareness of RLS 
• Manage community feedback and inquiries, ensuring prompt and empathetic responses 
• Organize and host online community events (webinars, Q&A sessions, etc.) to share information, provide support, and increase engagement 
• Collaborate with the marketing team to create content that resonates with the RLS community 
• Identify and cultivate relationships with healthcare professionals, advocacy groups, influencers, and other industry partners to amplify outreach 
• Represent the company at key industry events and conferences, networking with partners and stakeholders 
• Collaborate on joint initiatives with partners to raise awareness and provide value to the RLS community 
• Plan, coordinate, and execute company trade shows and regional events, ensuring seamless execution and maximum impact 
• Manage event logistics, including venue selection, vendor coordination, and budget management 
• Oversee event promotion, registration, and post-event follow-up, collecting feedback and insights to improve future events 
• Work with the marketing team to develop promotional materials and campaigns for events 
• Collaborate with the creative team to deliver educational and engaging content related to RLS for the community 
• Regularly report on community insights, engagement metrics, and event performance 
• Develop communication strategies to drive community participation and awareness of events and initiatives 
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties 

Requirements: 

• Bachelor’s Degree with 3+ years of related experience 
• Excellent verbal and written communication skills 
• Excellent project management skills 
• Experience with large corporate tradeshow management and execution in the medical or healthcare space 
• Experience with social media strategy and execution (pertaining to community building and event awareness) 
• Experience driving collaboration with multiple teams to achieve results 
• Advanced critical thinking and problem-solving skills 
• Proficiency in using Microsoft Office products 
• Ability to travel up to 25% of the time 

Compensation: 

• Base pay: $80,000–$110,000 per year + bonus

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. 

Noctrix Health is seeking a high-caliber Senior Manufacturing & Supply Chain Engineer to drive our global manufacturing and domestic fulfillment strategy. This is an end-to-end "Cradle-to-Grave" operations role. You will manage our primary suppliers in Asia and secondary partners in the USA, lead technical validations (IQ/OQ/PQ) at supplier sites, and oversee our domestic DME (Durable Medical Equipment) fulfillment and RMA operations. The successful candidate will be a technical operator who can bridge the gap between engineering rigor and supply chain agility. This position reports to the VP of Supply Chain & Operations.  

**This is a full-time, in-person role based in Pleasanton, CA.** 

Responsibilities: 

• Serve as the primary lead for Asia-based and USA-based contract manufacturers, managing supplier performance, costs, production schedules, and strategic partnerships 
• Lead and perform IQ, OQ, and PQ validations at supplier facilities to ensure manufacturing lines meet Noctrix quality and compliance standards 
• Collaborate with supplier engineers to optimize manufacturing processes, reduce scrap rates, and improve overall yield 
• Travel internationally (primarily Asia) to conduct supplier audits, oversee production launches, and resolve technical issues on-site 
• Analyze supplier capacity against sales forecasts to identify bottlenecks and lead long-term manufacturing scale-up planning 
• Develop and manage global supply and demand models to balance international lead times with domestic demand fluctuations 
• Execute strategic sourcing and procurement for components and finished goods 
• Direct daily DME operations to ensure accurate, compliant order fulfillment 
• Manage and supervise DME technicians, setting priorities for fulfillment and technical work 
• Design and implement custom tools (automation scripts, advanced trackers, ERP enhancements) to improve operational efficiency and fulfillment throughput 
• Own the RMA process, performing physical investigations of returned medical devices to identify root causes and failure modes 
• Provide closed-loop feedback to supplier engineers and internal R&D teams to drive continuous product and process improvement 

Requirements: 

• 7+ years in Supply Chain or Operations within the Medical Device (ISO 13485/FDA) industry 
• Hands-on experience with IQ/OQ/PQ and manufacturing process validation 
• Proven experience managing Asia-based contract manufacturers and navigating global logistics 
• Experience in a DME environment using order fulfillment and shipping tools. 
• Strong ability to build/enhance tools (Advanced Excel/VBA, SQL, or Low-code platforms) to automate workflows 
• Bachelor’s degree in Engineering (Mechanical, Industrial, or Electrical) or a related technical field is strongly preferred 
• Must be able to work at the office at least three days a week 

Preferred: 

• Deep understanding of DMEPOS quality standards. 
• Experience in Lean Manufacturing or Six Sigma (Green/Black Belt)
• Ability to troubleshoot hardware and perform root-cause analysis

Compensation: 

• Base pay: $125,000–$150,000 per year + bonus