Energy & Broadband Focus | Senior-Level | Full-Time 

About NISC 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.  

Position Summary 

The Product Manager III – Payment Services owns NISC’s end-to-end payment solutions, serving as the enterprise expert on platforms, channels, processors, pricing, compliance, and partnerships. This high-visibility role leads the strategy, roadmap, and delivery of secure, scalable payment solutions aligned with Member needs and regulatory requirements. The role also drives partner relationships, evaluates emerging technologies, and ensures strong performance while advancing NISC’s payment capabilities as it grows. 

Essential Duties & Responsibilities 

• Own the end-to-end product strategy, vision, and roadmap for NISC's Payment Services portfolio, ensuring alignment with enterprise product strategy and Member needs across all payment channels and integrations.
• Serve as a thought leader on payment strategy, industry best practices, and state-level regulatory requirements.
• Serve as the enterprise expert on payment platforms, processors, pricing, and regulatory frameworks, translating complex industry, legal, and compliance requirements (PCI, card networks, NACHA, Reg E) into secure, audit-ready product strategy and execution.
• Own and evolve executive-level relationships with payment processors, card networks, banking partners, and third-party providers to advance NISC’s payment strategy.
• Serve as the senior, member-facing leader for Payment Services, influencing product direction through strategic engagement with Members, internal leadership, and industry forums.
• Drive governance and prioritization by leading Change Review Boards (CRBs), gathering stakeholder input, and maintaining clear product roadmaps, timelines, and dependencies.
• Lead NISC's evaluation and adoption of emerging payment capabilities, including digital wallets (Apple Pay, Google Pay), instant payments (FedNow), and fraud mitigation technologies.
• Demonstrate a commitment to NISC’s Statement of Shared Values. 

Required Qualifications 

• 7+ years of product management experience, with at least 4 years focused specifically on payment products, payment platforms, or financial technology.
• Demonstrated experience managing payment products at scale — ideally processing millions of transactions monthly across multiple channels and customer segments.
• Deep knowledge of PCI-DSS compliance requirements and hands-on experience shepherding products through compliance processes.
• Strong working knowledge of card network rules (Visa, Mastercard operating regulations), NACHA ACH rules, and relevant federal consumer financial regulations (Reg E, CFPB).
• Experience managing or negotiating with payment processors, gateways, or acquiring banks.
• Strong cross-functional leadership skills with experience driving alignment across engineering, compliance, legal, finance, operations, and customer-facing teams.
• Excellent written and verbal communication skills, including the ability to present complex payment and compliance topics to executive, member, and technical audiences.
• Ability to travel as needed.  

Preferred Qualifications 

• Experience in energy, broadband, municipal services, or cooperative billing environments — or direct experience building payment products for these verticals.
• Prior experience at a payment processor, acquiring bank, or payment-focused SaaS company.
• Exposure to convenience fee and surcharge compliance across multiple U.S. states.
• Experience with IVR, kiosk, or in-person payment channel management.
• Knowledge of FedNow, RTP, or real-time payment product development.
• Experience with pay-by-bank, open banking, or ACH-based payment product initiatives. 

Minimum Physical Requirements 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.  

Disclaimer 

• Management may modify this job description by assigning or reassigning duties and responsibilities at any time.  

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Summary:

We’re building the next generation of intelligent tools that empower NISC Members and their communities. As a Product Analyst – AI, you’ll play a key role in shaping how AI insights, automation, and predictive capabilities are integrated into NISC’s enterprise software ecosystem — from our customer-facing AI Assistant to our intelligent operations tools, reporting, and data-driven decision support systems.

You’ll bridge product design, analytics, and data science to ensure every AI-powered feature we deliver is useful, explainable, and aligned with Member needs.

Work Schedule:  

• Hybrid from one of our three office locations:  
  • Cedar Rapids, IA
  • Lake Saint Louis, MO
  • Mandan, ND 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Essential Duties:  

• Partner with Product Management, Design, and Engineering to define data-informed requirements for new AI and intelligent features.
• Write user stories, define acceptance criteria, and translate model outputs into meaningful user experiences.
• Define and maintain key product health metrics — usage, adoption, retention, and ROI — for AI features and products.
• Conduct deep-dive analyses into user interactions with AI tools (e.g., prompt quality, model relevance, workflow outcomes).
• Collaborate with data scientists and ML engineers to evaluate and monitor model performance, including accuracy, drift, fairness, and edge cases.
• Build dashboards and monitoring systems that track AI system health and highlight actionable insights.
• Perform exploratory data analysis and partner with Product Management teams to identify opportunities for automation, prediction, and decision support across NISC products.
• Benchmark industry AI trends and third-party tools to help shape product direction.
• Partner with internal enablement and support teams to promote understanding of NISC’s AI tools, roadmaps, and ethical design principles.
• Clearly communicate insights and recommendations to technical and non-technical audiences, ensuring alignment with NISC’s mission and Member values.
• Maintain documentation of analytical approaches, ensuring transparency, reproducibility, and explainability in all work.
• Stay informed on AI governance, compliance, and responsible AI practices, helping NISC maintain a “human-in-the-loop” approach across all AI solutions.
• Other related duties as assigned. 
• Commitment to NISC’s Statement of Shared Values. 

Knowledge, Skills & Abilities Preferred: 

• 3+ years of experience in product analytics, data analytics, or BI — ideally with exposure to AI, ML, or predictive product features.
• Excellent analytical and communication skills — able to translate technical findings into clear, Member-focused recommendations.
• Comfortable working cross-functionally and iteratively in a fast-moving, data-informed environment.
• Passion for responsible, transparent, and explainable AI that improves human work rather than replaces it.
• Strong understanding of machine learning fundamentals — model evaluation, feature importance, overfitting, and drift.
• Experience interpreting model outputs (e.g., predictions, classifications, probabilities) and turning them into actionable product insights.
• Proficiency in SQL and one or more data visualization tools (Tableau, Power BI, Looker, or QuickSight).
• Familiarity with cloud data platforms (AWS, GCP, or Azure) and modern data pipelines.
• Exposure to AI observability tools or techniques (e.g., model drift monitoring, fairness assessment).
• Experience supporting AI product evaluation and governance initiatives.
• Familiarity with utility or broadband industry data or enterprise SaaS environments.
• Prior work on RAG (retrieval-augmented generation) systems or AI Assistant tools a strong plus.

Education Preferred: 

•  Bachelor’s degree in Data Science, Statistics, Computer Science, Engineering, Economics, Business Analytics, or related quantitative field.

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.  

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload?  NISC has been ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.

Our Product Management Division ensure that their business needs and priorities of the Member are effectively communicated to our usability and software experts as well as demonstrating new software solutions to our current and prospective Members.  Additionally, they are responsible for creating and maintaining all end-user product training and software help documentation.

Some examples of career opportunities in this division include:

• Learning Content Specialist
• Product Manager
• Product Requirements Specialist
• Technical Sales Specialist

Apply today!