Tech Stack & Focus Areas

Core: C#, .NET 10

Cloud & Orchestration: Kubernetes, Helm, Docker, Azure

AI Development: Claude Code (primary), prompt engineering, AI agents & agentic workflows, LLM API integration (Anthropic, Azure OpenAI, OpenAI)

Architecture: Event-driven systems, Microservices, SOLID, platform-oriented reusable component design

Performance: Multithreading, concurrency, high-throughput distributed systems

Security: Encryption, zero-trust principles, secure coding

Quality: Unit testing, integration testing, CI/CD pipelines, automated quality tooling, intelligent observability/monitoring

Who We Are

We're an energetic and technically minded team of software builders based in Alkmaar, operating under the belief that AI-First is AI-Proof. We care deeply about engineering quality, craftsmanship, and building products that matter — and we're using AI to do it faster and better than ever before.

Our culture is grounded in three pillars: competence, craftsmanship, and trustworthiness. We work in a social, international, and inclusive environment where your ideas shape our technology. Our office is easy to reach, our culture is collaborative, and we value healthy work/life balance.

We offer competitive pay, strong benefits, and the chance to work on meaningful systems used by some of the world's largest financial institutions.

So, what’s the role all about?

We build advanced Financial Market Compliance solutions that help global banks detect, prevent, and investigate financial fraud.

We are mid-transformation — moving from individual products into a unified, AI-native compliance platform. This platform is designed to be shared, modular, and built to scale across every product line we support.

The AI features we're actively building include false-positive elimination, automated investigation workflows, and advanced compliance search — capabilities that were previously intractable and are now unlocked by AI. Engineers joining now will be core contributors to this platform from the ground up.

How will you make an impact?  

• Contribute to building our new horizontal compliance platform — designing shared components and plug-and-play modules used across every product
• Work in a cross-functional team alongside engineers, QA, architects, and product owners, spanning foundational, data engineering, and application layers of the
• Write clean, maintainable, well-tested code using Claude Code as your primary AI development tool — accelerating your output while maintaining full ownership and quality standards over everything you ship.
• Build and work with AI agents to automate development workflows, eliminate toil, and unlock capabilities that previously required manual effort.
• Design APIs, microservices, and data flows for large-scale distributed
• Share what you learn — internal tech talks, documentation, and mentoring peers across platform layers are first-class contributions here.
• Own the full lifecycle of the components you build:

Have you got what it takes?

Bachelor or Master’s degree in Computer Science (or equivalent practical experience)

• Bachelor or Master's degree in Computer Science (or equivalent practical experience)
• 4+ years of professional software engineering experience
• Strong C# / .NET development background
• Hands-on daily use of AI coding assistants (e.g. GitHub Copilot, Cursor, or Claude Code) as a core part of your development workflow — not just occasional use
• Ability to critically evaluate, verify, and improve AI-generated code — you own what gets committed, regardless of how it was produced
• Working knowledge of prompt engineering for development tasks: writing effective prompts for code generation, refactoring, test writing, and documentation
• Solid understanding of design patterns (DDD, SOLID), clean code, maintainability, and modern development practices
• Experience building distributed, cloud-native, or microservices systems
• Familiarity with Kubernetes, Helm, Docker, and cloud infrastructure (Azure)
• Understanding of multithreading, concurrency, and performance optimization
• Knowledge of secure coding, encryption, and application security
• Good English communication skills — direct, clear, and collaborative
• A positive team mindset and passion for building great software
• Collaborate through Git-based workflows, code reviews, and continuous integration practices

You will have an advantage if you also have:

• Experience with event-driven architectures (RabbitMQ, Kafka, Azure Service Bus)
• Cloud-native observability (OpenTelemetry, Prometheus, Grafana)
• Integration of LLM APIs (Azure OpenAI, Anthropic, OpenAI) into production systems
• Experience designing or working with AI agents and agentic automation workflows
• Experience evaluating and rolling out AI developer tooling across an engineering team

Our Recruitment Workflow

1. Intro conversation (preferably in person, or via Teams)
2. Technical assessment with a light technical questionnaire to confirm readiness, followed by a hands-on assessment in which you'll build a small application on the You're encouraged to use AI tools during the assessment — we're interested in how you work with AI, not without it.
3. Final conversation with senior leadership, followed by discussion of terms

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 10457
Reporting into: Group Lead

Role Type: Individual Contributor

Customer Success Manager – Netherlands Focus 

Do you have experience working with/travelling too Dutch Clients? Then this opportunity could be for you! 

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.

The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.

Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, predominantly based in the Netherlands, many of which are enterprise, high touch, and high complexity customers.

The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.

Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to the Netherlands is expected to support customer visits, value reviews, and executive engagements.

The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.

How will you make an impact

• Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
• Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI
• Build trusted‑advisor relationships, demonstrating a strong understanding of Dutch business culture and customer expectations
• Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA
• Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers
• Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends
• Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
• Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps
• Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
• Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform
• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
• Travel up to 25–30%, primarily to the Netherlands, to support customer success activities

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
• 6+ years’ experience in Customer Success, Technical Account Management, Service Delivery, or similar customer‑facing roles within SaaS, telecommunications, or contact centre environments
• Strong ability to translate technical and AI‑driven capabilities into business value and outcomes
• Excellent analytical, problem‑solving, and customer engagement skills
• Proven experience managing multiple customer accounts simultaneously
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast‑paced, customer‑centric environment
• Proficient in Microsoft Office applications
• Able to work independently with minimal supervision
• Strong working knowledge of contact centre platforms, functionality, and design
• Experience balancing technical discussions while maintaining strong executive‑level business relationships

You will have an advantage if you also have:

• Understanding of networking, VoIP, and contact centre infrastructure
• Knowledge of TCP/IP, SIP signalling, and telecommunications architecture
• Familiarity with databases, SQL concepts, or scripting fundamentals
• Experience with AI, analytics, automation, or digital CX technologies
• Analytical, inquisitive, service‑oriented mindset with a collaborative approach
• Dutch language skills (highly desirable but not essential)

What’s in it for you?

Join an ever growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.

Requisition ID: 10268
Reporting into: Director, Customer Success
Role Type: Individual Contributor.