Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Tasks & Responsibilities
• Support and Manage level 3 tickets, product features, and capabilities of Network Security technologies (Security Service Edge / NextGen Firewall)
• Create required documentation and providing instructions to lower-level groups in support of Network Security products and technologies
• Partner with other IT and Business groups (including End-User, CLOUDx, Network Services and Enterprise Technology) to support Network Security product related activities
• Manage level 3 group and support related products features, capabilities, bug fixes, etc.
• Perform L3 engineering related activities in support of the environment including troubleshooting issues and own escalation of issues as needed with respective OEM vendors
• End-to-end support and management of the Network Security Products and, in particular, the Security Service Edge technology
• Partner with Information Technology group and Information Security during incident response activities
• Assist with security events/incidents, supporting incident response activities with Cyber Security Operations as appropriate
• Provide input and recommendations to management on the risk profile, emerging security trends (internal and external) and risk management strategies
• Recommend configuration and enhancements to ensure protection and productivity for the company’s infrastructure environments
• Evaluate Firewall Rule / Access requests and work with Firewall Engineer and Customer to ensure access is following the company’s IAPP and security policies
• Leverage Firewall Assurance tools for enablement of compliance checks and automation of security analysis
• Support and collaborate in the development of process end-to-end process for Firewall Rule / Access request
• Lead cleanup and hygiene of the company’s Firewall Policy through use of Firewall Assurance
Skills required:
• At least 3-5 years experience deploying, configuring, and administering Cisco firewalls.
• Cisco firewall, Cisco IPS, Cisco ACS and Cisco ISE Experience
• Hands on experience with network protocols ( EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc).
• Experience securing a large inter network establishing and enforcing policies and monitoring access.
• CCSP or higher preferred.
• Experience in managing site-to-site and remote access VPNs.
• Experience in resolving network connectivity failures.
• Must have excellent understanding of networking at all layers of the OSI model.
• Must be comfortable in reading packet captures (wireshark/pcap).
• Excellent verbal and written communication skills
• Demonstrated success in managing, analyzing and solving complex network issues
• Experience in managing network and security technologies.
• Fluent in English; excellent oral and written communication skills required, including the ability to communicate and present across all management and organizational levels are required;
• A Bachelor's degree is required, and a degree in Information Technology, Computer Science, or Software Engineering is preferred.
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